user
Max Auto Glass
6560 N Thornydale Rd, Tucson, AZ 85741, United States
Appearance
Max Auto Glass
Comments
Ed
Review №1

Spoke with Aaron who is very knowledgeable. He guided me through the process of selecting the right glass for my car. Hopefully I won’t need their services again but if I do I’ll definitely return to this shop.

Am
Review №2

Great communication when they were on their way, when they arrived, and when they finished. They were able to replace my windshield at my home, which was so convenient for me. Very professional, done quickly. Im so happy with the work that was done!

Wi
Review №3

I needed to repair a chip that was on my winshield. I called around 3:30pm on a Friday hoping they could squeeze me in. The person I spoke with was super friendly and was able to get me in. The technician Anthony arrived in 30 minutes after my phone call. He was very friendly and professional. He did a great job fixing the chip. I would highly recommend this place for any repairs/replacements.

tr
Review №4

Ive use Max autoglass for a while now and i wont use anyone else. The are the best to deal with and they are always fast. The installers never make a mess!!!

Ty
Review №5

Excellent service. They were able to get me on the schedule that same day and get my windshield replaced quickly.

Le
Review №6

Chris Ponce was professional and efficient. He corrected some poor workmanship done by a prior replacement. Highly recommend.

su
Review №7

The rear view mirror on my 89 Buick Park Ave fell off. My mechanic told me he could glue it back on but he wouldn’t guarantee it would stay. He suggested I take it to a windshield repair shop. I definitely picked the right one. Scott was personable & professional. He fixed my mirror up in no time!! I’ll return for all my glass related needs. Thanks again!!

Ci
Review №8

They made this windshield replacement sooooo easy, from arranging the approval from my insurance company to completing the job promptly and professionally.

Fr
Review №9

Max Auto Glass came highly recommended by my friend so I thought I’d give them the opportunity to evaluate my cracked windshield. They immediately looked at the crack and due to its characteristics determined it needed to be replaced…it was huge and would be an eye level distraction. They immediately set up a claim with my insurance carrier after which Travelers approved. MAG came to my house the next day during the time frame agreed upon and within an hour I had a new windshield. Great Job to the entire team at Max Auto Glass that helped me!!

Mi
Review №10

Gave them a call in the afternoon and they were able to get someone to come straight to my house to do a chip repair next morning!Scott Faulkner who is the director of this business came out himself to give service. He was friendly, knowledgeable, and explained everything I needed to know clearly. He worked quickly and even gave my whole windshield a nice clean - its sparkling now!I included a picture, but you can barely see any sign of repair in it! I circled it for anyone trying to find it.I couldnt recommend this business more, plus the price was right as they were cheaper than Safelight was offering (though Id rather give my money to a smaller local place anyway!).Thanks for coming out! I know who to call if ever my windshield needs service again!

Mi
Review №11

Great work! It took about an hour…they got right to business which important to me because I’m an RV road warrior and needed to hit the road.So impressed!Thanks guys!

C.
Review №12

From our very first phone call to them, to the final installation we were always kept up to date and informed as to when our replacement windshield would arrive/when it would get installed/the location near to us where the work would be done. All very professional.

Ro
Review №13

Jose is the best in the business. He was on time, professional and did top shelf work. Also, Wendy made the logistics extremely smooth. Great all around experience.

My
Review №14

Great staff! Helpful, knowledgeable, and friendly too. Definitely will use them again and recommend them highly 😁

Al
Review №15

Aaron was extremely helpful and professional. He took care of connecting me with my insurance company and helped me file the claim. The tech arrived on time and did a quick and perfect job replacing the windshield. Excellent service, and Ill definitely go back to Max Auto Glass in the future.

Ed
Review №16

MAX Auto Glass is Great! The director was outstanding and His Employee Anthony was professional hardworking nice and finished fairly quick. 5 Stars all the way around Excellent Job!

Ga
Review №17

Great service! Very easy, very professional. Would definitely use again.

Tr
Review №18

Had my window cracked from a rock while driving on the freeway. Took my window to break max and they did a professional job for replacing my windshield. Scott the director of windshield was very helpful and gave me good recommendations for my windshield. Thanks Break Max for the service. Will come back

De
Review №19

The job was done professionally and it looks perfect. I couldn’t be more pleased with the work done. Very good job!

Ca
Review №20

Superior service! Chris did a great job with the windshield and I got to test it out right after in the rain. 😅 He and Scott both helped with transportation instead of being forced to wait. Highly recommended.

Ja
Review №21

I wanted to wait a few days after the install to allow my new windshield to experience the automatic car wash before writing a review. It was the car wash that send me to Max Auto Glass after the pressure of the spinning brushes finally sent the various chips from the freeway into full on cracks from left to right. At that moment I knew my car was unsafe to drive and I started doing research. After reading many reviews that warranted the 4.9 starts Max Auto Glass received I felt it was best to call. I spoke to a customer service rep named Wendy who was more than I could have asked for. She was professional and efficient and helped me get the processing done through my insurances third party claim dept. Seriously, an absolute treat to have her in my corner. She got me set up the same day after confirming that they had a 2017 Honda Civic windshield available with factory tint around the rear view mirror. A gentleman named Anthony gave me a courtesy call 30 minutes out and I parked my car in a way to help him do his job in the shade. He explained what he was going to do and was finished within an hour tops. It could have even been 30 minutes for all I know, it was frictionless. He called my phone so that I can come outside an sign some paperwork when he explained the blue tape and drying time. He was a pro, he even rehung my aftermarket front driving camera wires. After being given a $50. gift card I was amazed at how awesome this relationship was. You dont get service like this now-a-days. Total win. I took the car to the automatic car wash today and zero leaks. Job well done Max Auto Glass. I will refer you to anyone whos looking for windshield replacement or repair. Keep up the fabulous work you do.

As
Review №22

I was extremely satisfied with their superior customer service. Scott was very friendly and helpful with the process of filing an insurance claim and quickly setting up an appointment. Chris did the windshield instillation at my home and was fast, professional, and very friendly. I would highly recommend this company and will definitely be using them again in the future for any glass repair needs!

Ri
Review №23

From the moment I called Max Auto Glass, I felt important. Scott took the phone call and he was great both in his energy level and his knowledge of what I needed. As fate would have it, Scott was the technician that came out and repaired our windshield. Great guy, great price and fantastic service.

AZ
Review №24

Amazing service. Great pricing. After calling for locations this was the only place I could give me the same day and make me feel secure about my road trip tomorrow highly recommend don’t call anywhere else

Li
Review №25

Everyone was kind and helpful. I called near closing time and I was happy that they were available to fix my glass the next day. They cleaned up any loose glass. Friendly and professional.

Sa
Review №26

Great price, great work! Easy and convenient, they go to either workplace or home! My mother got their services but I was the advocate for my mother and everything was just done with so much ease. Highly recommended!

Sh
Review №27

I dealt with Scott, Anthony and Darius. They were all great. Anthony came to replace my windshield and found that the below the surface, the side moldings were broken. He repaired one side but the other was unrepairable. He affixed it so I could drive back home (I live out of state). Darius located replacement parts the next day and within two days total, the whole thing was repaired permanently. They didnt charge for installation of the new moldings. I did have to pay for the parts, which was only fair. Thanks!

Ch
Review №28

Anthony was great, quick and thorough repair as well as explained what to do in the first few days after the install.

Je
Review №29

They were fast and took care of my insurance. Definitely recommend.

Je
Review №30

I have had the pleasure of working with the staff at this location three times over the last few years. Every time, they have displayed high level professional standards of courtesy and excellent workmanship.

la
Review №31

Excellent experience all the way. Special thanks to Jose for his good work.

Vi
Review №32

Great experience, very professional, Id recommend them to anyone 👍 would definitely use again. Thank you Wendy and Scott and the brakemax team.

li
Review №33

Wow- the depth of Chris’ experience and professionalism was apparent when I met him and observed the quick work he made of replacing my windshield this morning! Very thankful he was the one handling the work as I needed to get to my appointments and he demonstrated care for my vehicle and each task as he made the install look easy! I know it isn’t and do appreciate his great attitude and attention to details- highly, highly recommend Mr. Chris Ponce. Thank you again!

Va
Review №34

Return client - Excellent service by knowledgeable staff. Great job for a reasonable price.

Ga
Review №35

My experience with Max Glass was amazing. Everybody was professional, a pleasure to speak with and never did I feel pressured to use them. The techician did an outstanding job and went the extra mile to make sure the job was done correctly. I strongly recommend to anyone who needs glass work done to consider using them.

Ry
Review №36

These guys are great, Scott is amazing at being fast and prompt when scheduling. Chris is also top notch! They have replaced my windshields like 3 times. I won’t go anywhere else!

Gr
Review №37

For me it was pleasure to get windshield replaced from Max Auto Glass: very nice people work there. I would recommend this place to all of my friends. Thank you very much for doing business such a nice way!

Ka
Review №38

Amazing people! So helpful! Great job

Gi
Review №39

Great service, on time and professional! I would recommend

Kr
Review №40

The staff was very professional, polite and kind. Service was also quick.

Ir
Review №41

They adjusted their workload and took care of me even though I did not have an appointment. They were very courteous and professional.

An
Review №42

In and out excellent service cheaper than safelite

St
Review №43

Awesome. Great service and fast and friendly. Will definitely refer friends and family

Ma
Review №44

This is the second time we have used BRAKEmax to replace the windshield of our vehicles. Ricky is always professional and thorough. He was quick to get approval from my insurance and set a time to come to me for the replacement. I was happy the first time and happy this time as well. We will definitely call him for all our needs! Thank You!!

Ri
Review №45

They are professional and courteous. Always pleasant to speak with.

Al
Review №46

These guys are great! Have had 3 windshields replaced by them over the last few years. Always on time, professional and they come to you! I will be using them again in the future.

Ra
Review №47

Very friendly staff. Aaron and Oliver were very professional and efficient. Couldn’t believe I got my windshield replaced so fast. Great job guys👍

Ma
Review №48

Awesome service! Tech Chris did an excellent repair and Darius in the office was friendly and professional.I will definitely call Max AutoGlass again to for repair or replacement work.

Ti
Review №49

Wendy and her team are the Best in Tucson. Highly recommend them. Will continue to use them for all my company and personal business. Tim with Velocity Air Inc.

Mi
Review №50

Scott did a house call to repair 2 windshields. He was awesome and I highly recommend trying the services from this company. Many thanks for the great job and excellent customer service!

Ji
Review №51

Great service, great people. on time went the Xtra step will use again as always...thanks

Fe
Review №52

Alonzo did a great job he’s the best in town!

Ro
Review №53

Jose called before he came and was very polite and efficient. He finished the replacement in great time and and with perfection. Outstanding work!

El
Review №54

I,was very pleased with your work.Thanks a bunch! Ramirez.

Mi
Review №55

Awesome service! The technician Chris came to our home and was probably the most positive person I have met in a long time. He went beyond the job expectation and I was very grateful to use Max Auto Glass. The organization is clearly doing something right to cultivate such professional service.

Fe
Review №56

Great customer service. The staff was super friendly and helpful. The installer Chris was super friendly and was quick. Definitely recommend.

Sc
Review №57

I wish I could give more than five stars because Scott did such a great job for the best price. Scott is very professional. I could not believe he did such a great job! It is amazing.

Da
Review №58

Initial 1 star rating for the quality of the glass used being extremely poor. The glass was extremely wavy, making it nauseating and dizzying to look through. This was not an issue with the previous windshield installed by a competitor last May, nor was it an issue with the factory original windshield. Now I’ve got to go through the hassle of fighting with Max Auto Glass to either put a higher quality windshield in or arrange through them or my insurance company for one of their competitors to replace their wavy windshield.The technician was fairly professional acting. Overall he did a decent job with the windshield replacement. Some aspects seemed careless and could’ve led to an accident that damaged the car. For example, he placed the wipers on the ground with the wiper itself touching the gritty pavement and then put them back on the vehicle without wiping them down which, if not addressed myself, could have led to the glass being scratched.Update: a week and a half later they finally got it right. Had a minor hassle from woman taking phone call explaining the distortion issue but they ultimately came back out and put a new piece in with less severe distortion. It had what looked to be scratches in the one corner and a black spot in the field of view on the inside of the window. The tech came back out a few days later and luckily it turned out to be just primer that he was able to scrape off.

Ja
Review №59

Very prompt and quality service. Very happy with the windshield repair that was performed on my vehicle.

Da
Review №60

My back window on our 2013 Jeep Compass was busted early Saturday morning. I didnt know who to call but I found Max Auto Glass online. I called at within a half-hour I had an appointment to replace the glass that afternoon. I appreciated the quick response and the great price. Count me as a customer for any car window needs.

Ca
Review №61

Max Auto Glass handled my insurance claim and installed my windshield promptly and professionally. I was very satisfied with their effecient, friendly service. The process was easy and stress-free for me. As a busy customer I appreciate that.

Ro
Review №62

The installer came to my home on time and repalxced the shattered rear window. He cleaned up all the broken glass and vacuumed the car as well. Neat and clean and on time. As far as price goes there is surprisingly little variance in price between companies. Three estimates were only a couple of dollars apart. So choose based on convenience and reliability.

Re
Review №63

Great service! Quick to find a good appointment time and day of service I was called 30 minutes before and upon arrival. Highly recommend!!! Go local

Ra
Review №64

Wonderful experience with Oliver Valdez. If he ends up being your tech just know you are in GREAT hands. Professional, timely and does wonderful work!

Jo
Review №65

Aaron was very professional and knowledgeable. He explained what he was doing and did a great job. I highly recommend him and his company.Thanks

Jo
Review №66

Be aware that this is a mobile business that will come to you, and depending on the vehicle and the way that its parked or other reasons, the time to change the glass may vary, which puts the time of all future visits on that day by that technician up in the air. Since you dont need to be present when they change the glass, this isnt such a big deal. In my case though, I had them come to my apartment complex, which is gated, so I had to wait for them to show up. That was inconvenient, but the upside was that I got to watch the guy work, and while there were small glass shards created as the old windows glue was sliced through and the window pried off, I think that he did a good job of cleaning up afterwards.

Ma
Review №67

Everyone at Max Auto Glass is friendly and professional. Chris installed my windshield - he did a great job and was quickly in and out without disturbing anyone in my office. I definitely will call again next time I need it!

Bi
Review №68

Great job. Arrived within scheduled time frame. Very personal service. I would highly recommend to anyone.

Er
Review №69

Fast and awesome service. Called on a Tuesday morning and they were at my office within an hour. Saved the day!

An
Review №70

Sooooo respectful and super understanding I recommend them to anyone!

Ma
Review №71

Great customer service and extremely quick response time. Love them.

Jo
Review №72

Guy showed up, started working while I was working. When I came out, he was done and his work looks very professional. I am very pleased with his installation and would recommend this company in the future to anyone needing their windshield replaced. My co worker is already interested for his truck as well.

K
Review №73

The installer came early, was very nice and helped me with all my questions. Also made sure I would be getting gift card for the replacement. They made everything super easy and got me same day service!

Ed
Review №74

Brake Max Auto Glass is the best! I have used this company for years now and each time it is super easy and convenient to set up an appointment.This time Chris was a breeze to work with. He called me right away to notify me that he was in the area and on his way. He replaced the glass in no time at all.Thank you guys once again for the great service!Edward G.

Jo
Review №75

The guy was friendly and did a good job. However, the painters tape that was used afterwards and had to remain on for 24 hours in the hot Arizona sun pulled the paint off of the roof of my car.

Ry
Review №76

They replaced my windshield and performed all necessary calibration at my home. 2 months later got a nick in the fresh windshield, gave these guys a call and was fixed same day. Appreciate the top notch work, professionalism and timely matter. Thanks again.

Ch
Review №77

Ricky was outstanding a provided exceptional customer service. Ricky walked us through every step and made the scheduling easy and hassle free. I would highly recommend Brake Max Autoglass.

Tr
Review №78

Wonderful. Beyond helpful. Professional caring and went out of their way to be helpful !!

Ma
Review №79

They did a great job and Joses was very curious and professional.

Ab
Review №80

Don’t buy from safelight auto glass. They tried to charge me 700 dollars for a windshield replacement and here it was only 300 for everything. 400 dollar difference. That’s crazy.

By
Review №81

This experience was easy, from the 1st phone call to the at home installation. They assisted me with my car insurance & filing the claim. I had a new windshield the next day. Never had to leave my house!Plus a gift card.I recommend highly 👍🏻

De
Review №82

I called ahead about getting my oil changed and they said to come right on over. Very friendly and professional.

Ti
Review №83

Our technician came that came out was Chris. He was on time and very courteous! Another company actually damaged some clips on the previous replacement and didn’t tell us. Chris showed us where the damage was and fixed everything! He was quick but did not rush the job. He made sure everything was great and in the right order when he left. We had such a great experience that we even referred our friends to him. The work he did was great and the customer service was just the same! We will definitely without a doubt be using them again if we ever need any glass repairs done!

Ni
Review №84

I highly recommend this company. I had an appointment between 10 and 2. They got to my house around 11:15 and was super friendly. It took only about 30 minutes with a $50 American Express Gift Card that was ready to go and activated after they finished. Ill use them again in the future.

El
Review №85

Everyone I spoke to was super friendly and helpful. This is the 2nd time Ive used Max Auto Glass and their customer service continues to be absolutely wonderful. A big thank you to the whole team at Pantano/ Speedway, you all are awesome! 🤓👍🏼

Da
Review №86

I have had several good experiences with Max Auto Glass and they always go above and beyond with regard to providing a high level of service.

Jo
Review №87

Very professional and courteous. Very timely.

Je
Review №88

The staff is great and very helpful. Wendy and Aaron are awesome customer service agents and their tech Jose did a great job on the install. Thanks for everything!

Da
Review №89

Fixed a chip in my drivers side glass, cant even see it unless you really look for it.

Am
Review №90

As soon as he got to my house he went straight to work. Got it done in 30mins.

Ke
Review №91

Very professional, on time and my window looks perfect!! Thank you!!

Ch
Review №92

This was my second time using this amazing company. Fast, courteous, and quality is excellent.

Pa
Review №93

My wait was until 11:30 my appt was at 10 am it was a very long time and I didnt get finished till 1:30. But the help was good the store lounge was nice. And the glass installer was very professional and nice. I understand that things cant he ontime always The car was clean and looks like a very good job. I would definetly use them again! Thankyou Patricia Ely

Gi
Review №94

Everyone from the office thru the window technician made this repair, a good experience. Even the phone call from the tech letting me know that he was on his way was a good sign, that they have good employees. The repair was done professionally and he took the time to explain the repair. I will definitely use them again .

Es
Review №95

Scott is very professional and consistent with his quality of work and customer service. I highly recommend Max Auto Glass.

Sh
Review №96

Oliver communicated well and did agreat job fixing the crack in our windshield.

Ci
Review №97

The technician was prompt and courteous. He explained what he would do and took care of payment and using my gift cards with no problems.

Be
Review №98

I have used this service multiple times throughout the years I have several vehicles they always have what I need. Very professional and on time every time.

Ha
Review №99

Great customer service. Everyone I came into contact with went above and beyond to make sure our needs were met. I rarely leave reviews but I was so happy about our auto glass service that was completed yesterday. Highly recommend and will be back again for all future glass needs!

Rh
Review №100

Nice job you can’t ever see the chip. Yes I will call again if I need another repair. Thank you

Information
15 Photos
100 Comments
4.9 Rating
  • Address:6560 N Thornydale Rd, Tucson, AZ 85741, United States
  • Site:http://maxautoglass.com/
  • Phone:+1 520-498-1234
Categories
  • Auto glass shop
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations