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Reliable Glass
3275 W Ina Rd, Tucson, AZ 85741, United States
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Reliable Glass
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St
Review №1

Reliable glass did awesome! They had great customer service! JJ was professional and his service to replace my windshield was well done! Very pleased and the price was affordable!

Ju
Review №2

We had a great experience with Reliable Glass, mostly because our technician JJ was an absolute pleasure to meet and work with. He called us to let us know when he was on the way, and arrived with a big smile and eagerness to help us. His repair of our windshield chip on our RV was super fast and effective. It took no more than 15 minutes! He was friendly, fast and professional. We enjoyed chatting with him about RVing and the area. When I called to make the appointment, I was pleasantly surprised with a friendly customer service rep who was very willing to get me set up quickly with a next day appointment! Even though we were in a remote area, they didnt hesitate one bit to get someone out to help us right away. Highly recommend to anyone with a glass chip, crack or other necessary glass repair!! You can really tell they value customer service - just one more great review for them!!

Ce
Review №3

I would definitely use Reliable Glass again and refer everyone to this company. They are awesome. Of course my car battery was dead when the technician arrived. That was unexpected, he did everything in his power to get the job done for me! I appreciate the tech Scott he was the best!! Thank you Scott !! The job was perfect, you could not even tell he was there after he left! Kudos 😃

Su
Review №4

JJ came to my home and repaired a chip in my windshield. He was professional, fast and friendly. I also appreciated Reliable Glass protocol for pinning down the time of arrival. I received a text the night b4 with a 2 hour window. Then in the morning, I received another text for a 1/2 hour ETA. Thank you!!

Pr
Review №5

Very kind and easy people to work with. The answered all of my questions patiently. This is the first time I’ve gone through the process with getting my auto glass replaced through insurance and they made it simple and totally easy! What a breeze! Our technician also removed the stickers/parking permits/safe driving beacon from the old windshield and mirrored the placement on the new one. If I were to give the experience just a few words I would say: patient, professional, courteous, and grateful!

Ki
Review №6

Great company. Professional and reliable

Jo
Review №7

Excellent customer service, the lady in the office super friendly and does her job excellent, the technician, Steve, who repaired my windshield, was very friendly, very professional, 100% knowledge of his work, excellent, I want to congratulate the entire team of this great company.

Ji
Review №8

It was my first time needing to replace my windshield since moving to AZ two years ago. I knew I had 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞 through my auto insurance. Beth from State Farm put me in touch with this company. She highly recommended them and this is same company she uses when in need. Smooth sailing & easy process. Elvia in the office was such a great help & the windshield installer John C. was great! This will be the only company I ever call. Hopefully not too soon though. 🙏🏼Thank you Reliable Glass!

Ju
Review №9

Reliable Glass saved the day for me and did so professionally and amicably. I had no insurance coverage to replace my Veloster windshield and they gave me a great price far less than what my insurance company quoted for me. The installer, Nathan, was also professional and courteous - and fast! And they came to my location in an expedient manner. I absolutely will highly recommend them!

St
Review №10

You can read this review later. Give them a call. You have found the company you need to take care of your windshield. Arizona is such a bad place for windshields and I had a huge some thing put a baseball sized circle in my windshield. It ends up being a special factory only windshield that requires calibration. Despite all of the special conditions, Reliable handled it flawlessly with no cost or effort from me. All I had to do was show them my insurance card and They did the rest. Because of the calibration, I had to go into their location. It was only 10 minutes from my house and the job was done in less than an hour. Again, flawless experience from beginning to end.

Jo
Review №11

Called before arrived, arrived on time, let me know what they were doing, did it and let me know once completed. Friendly, helpful and great communication. I will definitely use them again. Even when I left a message, I got a call back promptly. Hope I dont need them, but since I drive in AZ, Ill use them again when my windshield needs attention.

Je
Review №12

In the last 6 months Ive needed three windshields! Worst luck ever with windshields. Each time Reliable came through for me. Quick painless and took care of dealing with my insurance company. I highly recommend

jo
Review №13

Reliable was referred to me by my insurance company. Reliable was so professional, friendly and efficient. They came to my work the same day I called and did a beautiful job on the windshield chip repair. Customer service, in my opinion, can set a company ahead of the rest. I was impressed. GREAT JOB! Thank you.

Ka
Review №14

I was sent here through my insurance company. They were Terrific! Follow up was outstanding! Everyone did their job from the first person to take my call to the installer and those who took my calls after. Could not ask for a better experience.

Lo
Review №15

In addition to putting in a new windshield, the provider also did the re-calibration for the safety mirror on the front windshield. This was a great timesaver for me. A really professional installer and good quality. Warranty is for as long as you own the vehicle. I highly recommend. In Gilbert not Tucson.

Sa
Review №16

GREAT OVERALL - Im very happy.Sylvia at office was friendly and helpful. Even called to let me know my car VIN had a recall- that impressed me as going a step above what was expected. Service Tech was friendly, quick and walked through what he would do and windshield care afterwards. Would highly recommend. Thank you :)

Ro
Review №17

We had to wait on GM to get the glass because there was no other supplier. The good news is Katie & DeeDee did a great job keeping me updated. On the day of installation Steven was right on time and did a great job installing the glass and calibrating the electronics. Great experience!

Te
Review №18

The Reliable Glass team was outstanding. In addition to the windshield, I asked if they would (for an additional charge) replace the cowl around the base of the windshield. The answer was, Of course!; somehow the wrong cowl was ordered for the install but Reliable reordered and rescheduled, and in just a few days both jobs were completed. They communicate extremely well - I recommend them and will use them again.

We
Review №19

Excellent customer service! Communicated the day before to confirm appointment as well as when en route. The glass is amazing- clear and sleek like its not even there I thought I could put my hand through the window! Soooooo well done thank you so much!!!

B
Review №20

Extremely professional from start to finish at every level of the company. The technician who did the actual repair did an awesome job on my new Lexus. I was extremely concerned that the repair be perfect. I was not disappointed. I highly recommend Reliable Glass!

Ca
Review №21

Great customer service. they took care of all my needs and the installation was great as well. they explained in detailed what was going to take place and what to do if I had any issues. I will recommend this business.

Ow
Review №22

The technician was outstanding. He explained everything he was going to do before and after the replacement and answered my questions in a customer friendly manner. The job was done quickly in a quality manner. I would definitely use Reliable Glass again.

Ka
Review №23

Recommended by my insurance agent as very fair when dealing with non-insured glass parties. I have to agree: Installer was on time, professional and thorough; and service was more affordable than 2 other quotes I received. Thank you Reliable Glass!

De
Review №24

It was great! The guy who did the job was so upbeat. If ever I need another window repaired or replaced Im calling Reliable Glass.

Li
Review №25

I had 2 windshields replaced. Im sorry that I do not know the name of my tech, but he was very nice, respectful of COVID-19 guidelines and did a great job. He informed me when he was going to arrived and was on time. He went above and beyond. As did the representative I spoke to over the phone to set up my appointment. I highly recommend Reliable Glass.

Ph
Review №26

Very fast, friendly, and helpful. They fixed my glass the same day and even got me set up with someone to get the window tinted. These people were great!

Mi
Review №27

Great experience! Super easy to book the appointment, fantastic customer service while I waited by giving me an office to use while I worked, fast turn around time and perfect quality job. What else can you ask for? I would highly recommend Reliable Glass.

Ni
Review №28

Was easy to schedule and the receptionist was very personable and knowledgeable. My tech John arrived on time, was very professional. This was a better quality windshield than my last replacement (in OR). My last windshield barely had any tint up top and this was more like the original windshield I had on my truck. John was even kind enough to put my glovebox back together from when the dealer replaced the cabin filter and lost a screw making it fall out when opened. He went above and beyond and I was impressed! Thanks for the great service and quality of windshield and work!

De
Review №29

I have used their service three times to replace windshield on two my cars over last 4-5 years. It was great worry free experience with quality service. They know their work and answer all questions professionally and they use the right quality product.

Dw
Review №30

Ten Stars. The Ladies in the office were friendly, sorted out the Insurance, made an appointment to fit my schedule. Wish more businesses had this Customer Service. I will definitely use them for any glass needs. They are the best.

Cy
Review №31

The gentleman that came to replace my windshield was fast and did great work. When I called to set an appointment they delt with the insurance company while we were on the phone together. Would recommend them because they are very helpful and do great work.

Aa
Review №32

This company was recommended by my insurance company. They did an awesome job replacing our windshield. On time, professional, and great service. A+ job!

wa
Review №33

I have used this company three times and every time they have offered the best customer service, professional technicians, and excellent workmanship. They have gone above and beyond honoring my warranty and I could not be happier with this company. I highly recommend them over any other company in the valley.

Ma
Review №34

Reliable glass made getting my windshield repaired a very easy process. This is the first time I have had a repair and they did a great job. I recommend them highly. I will definitely use them in the future.

Va
Review №35

Reliable Glass is a great company. Living in Arizona we will be using their services again! The arrived on time. Were very professional. Collected and processed my deductible at my home. And did a GREAT job!

Wa
Review №36

Came to my home. Arrived during the time periodI was told and efficiently replaced my windshield. Both technicians were polite and professional leaving my garage clean and tidy.

Lo
Review №37

Soctt text me the night before and asked if he could come earlier than scheduled since it is hot as H@#) in Phoenix right now. I said absolutely and to text me when he was heading this way, which he did. Once job completed he advised me of some clips that were previously broken but would not affect the glass. I would never have known anything but he was professional in letting me know what he found once he got the old glass out. Great Honest Guy. I would highly recommend Reliable Glass

To
Review №38

A speedy job well done. Called in the morning and Reliable Auto Glass replaced the glass the same day. I would recommend them to everyone. A job well done.

Ma
Review №39

I am very pleased with all aspects and performance of this company. I will not hesitate to refer them to any friends or family in the future. I am very pleased with the results, their customer service and their warranties and guarantees.

ro
Review №40

Fast service. gave the billing as asked for. Installer was quick and professional. Will use again if needed. Also came in under the estimate first given. Nice

Su
Review №41

Had cracked windshield replaced in the driveway in less than one hour. Very professional when the appointment was made and very professional service from the installers. Thank you!

Fr
Review №42

I was in need of a full replacement on my front window. on my jeep i contacted my insurance company they stated someone would contact me i waited most of the day heard nothing so i looked up reliable because i used them before ... basically they wanted my business and took over... what great service... thank you

Sy
Review №43

Reliable Glass was easy to work with, When service tech came out he was polite, knowable and quick. He told me how long it would take. Wonderful people to work with thank you. Great customer service from the first call to service tech.

Ma
Review №44

I have to say I was completely impressed with the professionalism of the technician as well as the sales person Ginny Davis. I would highly recommend reliable auto glass to my friends and family. Keep up the good work.

El
Review №45

Deonte was an excellent technician! He was on time, professional, very knowledgeable, and communicated with me throughout the process. I definitely would recommend Reliable Glass.

Da
Review №46

They were there when they said they would be and Replaced my windshield in about 35 or 40 min. Done a great job very clean and charged just what I was quoted with no surprises.I would highly recommend Reliable Glass and they have a great warranty also.

Li
Review №47

Fantastic place! Waiting area was nice, too. Joey was so knowledgeable, kind and patient w/explaining everything to me. Really wonderful work, too. I’m so glad that Reliable glass is both Lexus and USAA preferred provider! Oh, and they recalibrated everything, too! Yes, car still knows/alerts when changing lanes or when it thinks I’m too close to something (lol). Awesome job! Thank you so much!

Ed
Review №48

Amazing company, amazing people, and glorious service! If you want reliability, these guys always have your back.

Ti
Review №49

They were on time and did the work they said they would do in a timely manner. nothing but praise from me about reliable glass.

Do
Review №50

The technician was professional, on time, courteous and finished in a timely manner! I am very pleased with the service and the product! Highly recommend!!!

Sa
Review №51

Reliable Glass came out to my home the other day to replace my cracked windshield and they did a great job! He was on time, thorough, and very professional. I highly recommend and will continue to use them for all of our future windshield needs.

Vi
Review №52

Very quick and efficient, excellent communication with staff. Friendly service and great quality work. Would recomend!

Ja
Review №53

The gentleman that came out was polite and professional. Very satisfied with the service.

Th
Review №54

Reliable lived up to their name. Professional scheduling, good communication, quality work. They did what they said they would do. Wonderful

Da
Review №55

Easy to work with. They were more than willing to accommodate my needs and schedule. They were on time and did a great job.

Ca
Review №56

Office staff was super friendly and professional. Technician arrived on time and did a great job. Thanks!

Za
Review №57

Quick and professional. There was a discrepancy between what I was quoted and what I was going to be charged. They were very fast to correct the mistake before they ran my card.

Ja
Review №58

Thanks to Beth and Steve. Fast prompt service. I would highly recommend

Ad
Review №59

Top shelf company. Super easy to deal with. Will definitely use again and again.

Bi
Review №60

The technician was efficient and replaced the window in a timely manner. I would definitely recommend Reliable!

Th
Review №61

Totally seamless experience - they worked directly with my insurance company and body shop, plus the new windshield looks fabulous. Also, gotta love the warranty.

Di
Review №62

Ashley from Reliable glass was very kind and patient with us since it took awhile for us to schedule an appointment. We appreciate Will coming to our house to fix the glass. Thank you.

Bi
Review №63

They did a great job. Very professional and know what they are doing. Would definitely use them again.

Al
Review №64

Our experience was outstanding. The crack in my windshield was repaired within 12 hours and the work was outstanding.

Ka
Review №65

Reliable Glass was punctual, friendly and professional. We replaced glass in two vehicles. Looks great and no issues! Thanks for the great service!

Jo
Review №66

1) Rep never arrived first thing in AM as promised.2) We had to contact the office to get updates on ETA.3) Rep did not have mask on when first came out of truck.4) Rep was licking glove fingers and applying fingers to back of suction cups.5) Rep did not drill out windshield chips.6) Rep never changed gloves before entering the inside of car to heat windshield.

br
Review №67

Prompt arrival, tech was very knowledgable and professional and did an excellent job replacing my windshield.

Br
Review №68

Great experience. Very friendly reception for appointment set up, nice tech, and quick service!Definitely, recommend!

Ja
Review №69

JJ the tech for Reliable that replaced my windshield was superb. Professional, on time and did a great job. Thank you

Fr
Review №70

Gary was here on time.. Great service!!! Would definitely use again and ask for Gary!

Co
Review №71

Dave was out technician and he was amazing and knowledgeable. Thank you Dave for the great experience.

Me
Review №72

Reliable Glass did a great job. I would definitely use them again

Ow
Review №73

Great service, from going over things with the insurance company to Nate, my technician, everything was professional, friendly and first class...highly recommend

Ma
Review №74

Ive used Reliable Glass at least 3 times. Theyre a great company, friendly and courteous employees, good price, on time.

Mi
Review №75

They pre-tinted the window like I asked.Witch made the experience go much faster by saving the hassle of scheduling a 2nd appointment for the tint...Thank you for the smooth transaction and quality install performed.

Br
Review №76

They did 2 cars in one day for us and both were done expertly including re-calibrating the rain sensors and safety cameras that the cars have to help avoid collisions. Very satisfied

Li
Review №77

Great service, Fast! Very nice to deal with! Would Highly Recommend!!!

De
Review №78

Excellent work - timely and experienced. Highly recommend.

Do
Review №79

They met me in the parking lot, took my keys, showed me to the waiting room, and 1 1/2 hour later gave back my car. The service was exceptional right from the moment my insurance company connected me with them.

Do
Review №80

Wonderful contact and service. Devontae did a fantastic job.

Ro
Review №81

I used Reliable Glass to replace two windshields and they were excellent, professional, on time and gave me a great price too.

Ad
Review №82

Great customer service representative that helped me along the way, and quick installation!

Ro
Review №83

Pro guy shows up. Offered to move my truck to a more shady area he was ok where it was. Was finished in ( what seemed like ) 3 mins. Not the first time I’ve had a windshield replaced but many things things can forget about ( don’t slam the door with the windows rolled up) All done no glass in my truck couldn’t have done a better job

SP
Review №84

I was scared because I was getting quoted so many different prices. But they saved me and my car was fast and glass is A1 thank you.

Th
Review №85

Very prompt and professional. They came to my place of work and I didn’t have to miss any time. Glass looks just like the original. Highly recommend!

Ka
Review №86

Perfect. The appointment was made, they arrived on time and replaced my windshield.

Ge
Review №87

Installer was friendly, took the time to make sure the job was done right, and the company made the entire process, including working with my insurance company, easy. Highly recommend.

Tr
Review №88

Reliable Glass technician showed up when they said they would! Courteous, professional and completed the job in a timely manner.

ra
Review №89

Thanks to the technicians and team, excellent service and attention 100% recommended.

Bl
Review №90

Reliabla Glass was just as their name very RELIABLE! They were friendly and promptly fix my windshield. I will definitely recommend them!!!!

Ri
Review №91

Great job done at our house. Clean professional installation.

Je
Review №92

A very professional and well run business with extremely nice people working there.

C.
Review №93

Came to my car, fixed it and left in ten minutes. Easy peasy.

Ki
Review №94

Fast friendly service. Great company to do business with.

Ba
Review №95

Great job, on time, professional, even fixed A-pillar trim.

Ji
Review №96

Easy to schedule, work done in the time they promised and done very well. Weve used them in the past and will continue to use them.

Da
Review №97

YES! USE THEM! I KNOW FROM EXPERIENCE !

Ma
Review №98

I had to get my windshield replaced onsite and their break room was so clean! They had coffee, wifi, and everyone was so nice! I will come back again!!

De
Review №99

Did a great job replacing my car window. Fast and friendly service.

Ma
Review №100

The repairman arrived on time. The job was done quickly and looks great.

Information
30 Photos
100 Comments
4.9 Rating
  • Address:3275 W Ina Rd, Tucson, AZ 85741, United States
  • Site:https://reliable.glass/
  • Phone:+1 520-742-3000
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
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