I have been going to Jack Furrier for years and have been pleased. RecentlyI had some issues my regular shop could not identify. After visiting a few other Jack Furrier shops I finally found Sean and Chris at the Ina Rd location and they quickly got to the bottom of wheel and alignment problems. I also was given good advice on strut and ball joint issues. Chris, the mechanic, comes recommended as one of the best mechanics in the Jack Furrier system and very knowledgeable about suspension. Sean, the service manager, has worked as a mechanic. I find this really helpful in terms of clearer communication. I am very happy to have a good ride again!

I want to commend the staff and mechanics at Jack Furrier. I was helped by Mike and greatly appreciated his patience with my vehicle. To start, the shop was able to get me in same day. The mechanics were able to diagnose my vehicle and isolate the problem same day too. Mike was transparent and knowledgeable which made the stressful situation manageable. My sincere appreciation goes out to the shop and my recommendation.

These guys are awesome. They are always honest, you can drop your car off and leave it while the fix it. Ive been there many times over the last ten years. They wont rip you off and their prices are reasonable.

Pack rats chewed up the wiring in the engine compartment. They did some real damage. Jack Furriers quoted me a price. I have always had very good service. The down side is they did say it may take awhile before they get to it. There parking lot is very tight lots of cars and not a lot of spaceThat part of Ina gets busy but had no problems getting into and leaving the business.

Jason was very professional upon entry. He addressed my visit promptly. They inspected and patched my trailer at no cost. Love to see a company still willing to help. Give Jason and his team a shot, im sure youll be happy with outcome.

Prompt service and extremely helpful. Only issue is the bathroom has many dead insects and could have used a good clean.

Great service and fair prices. I’ve been a few places around town but I’ll be coming back here. Sean listened to my concerns and let me know what was necessary and was super respectful of what I was worried about and kept me in the loop. Thank you Sean& team!

Poor communication…My girlfriend had an appointment for an oil change scheduled for 10am, and we were told it would “be ready by lunch time.” We called to check around 1pm after not hearing from them, then they said it would be ready in an hour. Two hours later, it was finally ready past 3pm.Over 5 hours for a scheduled oil change and two different pick-up times.Not how we were planning to spend our Saturday. If they simply told us it would take 5 hours from the beginning, then we would’ve gone home and came back later.

My wife brought the car in while I was overseas. I hope that the work was necessary and done well. They dont like answering questions.

It said it would take an hour and a half and he was right. I like Jake Furrier and a lower price. I will go there again if needed.

Make sure they tell you they have the parts for your oil change before you sit in the lobby for 4 hours only for them to tell you they cant do your oil change because they dont have the right filter. WASTE OF MY FING TIME, THANKS FOR NOTHING👎

A little pricey but good service.

I have always gone to the location on North Oracle and had nothing but good experiences. This time, I decided to go to the location closer to my home. I got a full synthetic oil change, like always, and was rewarded with a computer that was not reset and oil all over my door. ( the display still comes on that I need to get my oil changed in 300 miles)Im a busy guy and I have better things to do than take the car back and sit there and wait for them to perform a free service for me, so I am taking care of both of these issues myself. That is work that Jack Furrier has created for me. Not cool.

I absolutely love this location! Jason walked me through every detail of my repair. Was very upfront and honest. Customer service was excellent and will continue to be a returning customer. Thanks Jason and guys for getting me on the road again. I will be sure to let everyone know just how great this location is.

Had tires replaced here due to an accident. They put the wrong tires on and it wasnt noticed until 1.5 yrs later when the vehicle started shaking badly. They told us we put cheap tires on the vehicle. They selected and replaced the tires and were instructed they were to match existing tires. Completely unprofessional.

Reasonably priced, very nice staff, and they do a great job. They dont try to add on a bunch of things you really dont need. Honest and I wont go anywhere else! Youre Awesome Guys! Thank- You!

Great experience every time I go. They get the job done and if theres more needed to fix, they take care of it. Good team and Excellent service. Best Ive had in years.

These guys were great! We called with an emergency and they got us in right away so we could get back on the road. I would highly recommend.

Jason and the team did an excellent job on my repairs! Best service Ive found in town (including the dealerships).This was my first time at the shop, they took the time to make sure the repair was done right. You just earned a loyal customer. Knowledgable staff, and excellent customer service. Best alignment service in Tucson.Great job!Thanks Gents!

Great place for honest repairs. I called ahead and let them know when I would be arriving. They instructed me on the first come first serve policys and I used that information to get my work done.I was checked in quickly and my repair was done fast as well.I would recommend anyone take there automotive needs here as you will get good honest customer service and only the best.

These guys are awesome! If you ever come here a car issue and theres a bit of wait, its more than worth it! Something I anticipated was going to take a lot of time, and a lot of money was fixed in minutes. The guy up at the front came out on his own time to check on my car for broken running lights and tag lights and he fixed it in no time. Mind you he did not have to do this either. Highly highly recommended. If you ever have an issue with your vehicle, come to Jack Furrier! Especially this one.

Very professional and courteous. Enjoyed my visit.

Long weight but got it done

Awesome service, always. These guys always take care of my vehicle and have been doing so for YEARS. Ive actually followed Jason Hansmann from location to location over the years, because he has done such a fabulous job with both my parents and my vehicles. Jason is always honest, up front and to the point with pricing and what our cars really need - I never feel like Im paying for something that I dont need. He makes us feel very comfortable and taken care of. He even takes care of my husbands truck now! I absolutely recommend him and his shop - you wont be disappointed!

Excellent people! they always service my car! very trust worthy!

I visit this shop because I had a great experience at the one that is close to Tucson airport at Valencia Rd. unfortunately the experience here was really bad, technician left grease marks on my floor mat, door handle, steering wheel and shift lever, really bad because my interiors are beige, so I had to clean all of that.My tires were balanced but they didnt check the tire pressure, so I had to do it later, but my favorite part was that I needed tires they didnt have in the stock the size I needed and instead offering other brand options or to order them, Mark suggested to get them somewhere else on line and they may install them. First and last time I make business at this location where they have no idea about customer service and give customers an attitude.

Give good service

A great big thanks to the crew at the Ina Rd. location. We were leaving Tucson to go back to Colorado and needed a new serpentine belt installed on our vehicle at the last moment. Jason and Mark got us right in, the work was completed, and we were on our way. We will definitely be back. THANKS AGAIN!!

Went in for a flat tire repair, Andrew took care of it quickly so I could get back on the road.Thank you.

Have been taking my vehicles here about 8 years. Very honest and trustworthy.

I called the last minute and these guys got me in. Cant ask for more friendlier service and what I got today. My 2016 Cayenne could not be in better hands.

Would recommend. Great fast service.

Came into this shop trying to get work done to my honda once i was inside i looked around an no one was in there i looked around an saw everyone on there phones didnt even acknowledge me at all finally once i got to talk to someone after about 10 minutes i ask for an oil change and a tire rotation an was told that they had hit there limit for today so i left but as i was leaving i saw the people sitting down outside in the shop on there phones super unhappy an i will never go back or tell anyone to go there management there is probably the worst ive seen

This is the place! Dont take your car anywhere else. It is hard to find honest mechanic shops. These guys treat you well and dont push to get work done that is not needed. We also saw them go above and beyond to take care of an elderly lady. Vick and Richard are great people!

These are my go-to Guys!!! Been using them since attending one of Furriers free Car Care for Women clinics, where I was so impressed with the presentation and obvious sincerity of Rick Furrier and his assistants that I felt immediate confidence in them. Honesty and competency start at the top. I have never been disappointed. I have a 2003 Ford Taurus that needs to be kept running and in good shape for as long as possible. Thanks to the Furrier crew down on Ina, that need has been met with flying colors. I cannot say enough good about the Furrier employees with whom Ive dealt ... from the front desk to the mechanics. They are unfailingly polite and good-natured, and have come to my rescue on more than one occasion. I am forever grateful to have honest, caring, trustworthy mechanics on whom I can depend.

Last week, I went to get my front end worked on but they didnt have enough time to get it done that day. So I came back today.Jason was very accommodating and moved Heaven and Earth to get me in and out quickly to make up for last week. They even agreed to install my windshield wipers. Rain was expected later in the evening.I had some new lug nuts put on my truck a few days ago. I was told to get them torqued down at 75 lbs in 75 miles. So Jack Furrier did that for me today, too.Ive had much front end work done on my 4WD by Jack Furrier, in the last 6 months. Jason took my Entertainment Guide Coupon for the alignment so I saved some money there. I was shown the wear and tear on my parts too. My bearing and CV Axle had been plaguing me for quite sometime. Im glad I finally got it done. To make it more affordable, I got a 0% interest credit card with cash back.Thank you Jason & friends!

Had scheduling issue when I tried to set an appt online. Showed up and services weren’t available what I need. The guys told me to come back when I could and they took care of everything right away. I got an alignment done in less than an hour. They made sure to make it right even though it wasn’t a huge deal to me.

Been taking our cars here for years

Went here for alignment on my daughters Lexus LS400. The only downside was a long wait and no appts can be made (walk-ins only) but there are plenty of neighbouring businesses to pass the time. Techs name was Chris and he was very helpful in answering my questions (no condescending attitude like other techs elsewhere that always think they are too good to educate others) he took his time in teaching me what the different specs on printout meant and how they affect handling and tire wear.I was surprised that noone tried to pressure me into buying additional parts or service (rare). Overall good experience and would reccomended to anyone that needs an alignment. Oh and they use a Hunter alignment rack which was preferred!Thanks guys!

I would have given them 6 stars if it was an option. This team was the best. I called ahead of time to get some info on service times/pricing for A/C repairs and I was impressed with their customer service. I dealt with Sean the WHOLE time and he made us feel like we were family. I am definately going back and sending my friends there. They have earned my business!

This place is amazing! Great staff, quality services and all around great experience. Pricing is fair and reasonable. This shop has become my preferred location for all mechanical needs!!

Richard takes great care of his customers. Highly recommended. I take my vehicle here for service, and have sent at least 3 others to them as well. All of them have reported great service. It is nice to find a shop you can truat and recommend to others. Great job guys!

Jason is a very honest guy that runs the desk like a true professional. Great service at reasonable prices. Never again will I go anywhere else. They take care of both of my vehicles and I wouldnt have it any other way. Josh is also great out in the shop.

A little premature cause my car is not quite finished, but I noticed mostly women come here. Sign they can be trusted. The work I requested was done quickly with attention to detail. Friendly staff! I got fit in conveniently to fit my needs. Affordable. What more can one ask for?

Jack furriers is the best place to go Cris and Kevin are the best workers

Great service and prices, fast sevice.

Best service amazing prices. Definitely going again for all my car needs.

Awesome bunch of guys there. Friendly and knowledgeable and wont sell u something u dont need

Richard runs this branch Nicely......super service, friendly crew, and prices I almost couldnt believe because they were so reasonable. I had an appointment at another branch and when I got there, after a 1.5 hour drive from home, their alignment machine was broken. Lucky for me because I discovered Richards shop and will be a happy customer for years to come.

Stopped by recently for a tire rotation .... service was great, the guys were friendly and helpful ... I will be back2020 addition....I did go back......The folks at Jack Furriers always take good care of us and our cars. We get quick service and their time to complete estimates are always right on. We always head there first when we need something for our car.

I trust these people a lot, I never feel uncomfortable leaving my car with them. The customer service is excellent. Typically there are not appointments. It seems to be first come first served. Ive taken my car there a few times now and will continue to go back. When the warehouse didnt send the order I placed, they helped me find tires on site that I was happy with, for a better price. Would recommend to a friend - I have recommended.

The prices are better than most auto shops and the work impeccable. I do recommend you find a coupon for the work you need and dont be afraid to speak up if youre not satisfied. The manager will make things right if you do. Im a witness.

They put the wrong tires on, we had to go back the next day to get the right ones and even though we had an appointment we still had to wait in line then had to wait for other appointments that were after ours. Talk about wasted time

Went in with tire problem after coming from Firestone which had it for 3 hours and nothing got done. It was there 10 minutes they had it up and showed us the frayed tire put on the spare charged me nothing. Love u guys and Im coming back

Ive been using this Jack Furrier location for 14 years now and the staff has never disappointed. I am not one to rave, but these guys run an exceptionally superb shop. The service writers, Richard and Shawn go the extra mile to give service with a personal touch. The actual mechanic, Kevin has performed excellent work on my 2000 Toyota Solara and keeps it it great running condition. If a job is projected longer than a few hours, Russ gets me home & back most comfortably. Recently, I was offered an overnight rental car as we had to wait for parts to complete the job. Wow! One last observation: the lobby, waiting area and restrooms are kept cleaner than most restaurants! Many thanks, guys!

I like how honest they are. Ive never felt pressure to fix something on my car that wasnt needed. I just wish the waiting area didnt smell like tires.

Been a customer for nearly 7 years and was recently highly disappointed with their customer service, communication and follow through. Long-story-short, took my car for repairs and after four attempts (1-2 weeks each) they said they couldn’t do anything else. Requested a refund and I was told “they take care of their customers“ and would call me back after talking to their manager about a refund. Still waiting for a call back. They just lost two long-standing customers and will likely continue to lose customers if they keep this poor customer service.

Wonderful Staff Chris who does alignments is Awesome

They are ever so honest...I guess that is why we keep going back here.

First off this store probably does good work with all the other reviews on here, to bad their customer service didnt instill enough confidence in me to let them do anything besides a balance and rotation. I called yesterday to ask about an alignment and was prompted with tomorrow, not in a mean way but very abrupt. I asked if i could make an appointment and I was told no first come first serve. Well since i start work at 530 i had my dad take the car in at 730 when this location opens and he said there was only one person in line ahead of him. Once he got it all taken care of he let me know that it would be ready in an hour or two. I got home from work and gave them a call which went immediately to getting put on hold for what wouldve been longer than 5 minutes if hadnt hung up. Since, I try to give people the benefit of the doubt i called back and left a message. I didnt give a call back number but my number was given to them when the car was dropped off and my message stated which car it was, so this shouldnt have been too difficult to figure out. Regardless of them having to do a little extra work to figure that out it still took me calling them 15-20 minutes later to get someone to answer. I thought finally i can go get my car until i was informed they hadnt started on it yet. So after being told 1-2 hours they have had the car 5 hours with nothing done, on a first come first serve basis mine being 2nd in line. Needless to say they wont get the chance to do an alignment due to this. What also really bugged me is they said nothing had been done when clearly they had done the rotation and balance, this is just moronic to the fullest and gives me no reason to ever recommend this shop to anyone.

I am so grateful for the wonderful professionals at the Jack Furrier Tire and Auto Care Center (Ina location)! It is so nice to find caring, professional, honest mechanics, and Ryan and Jason at the Ina location went out of their way to help me and to make sure that my car would get home safely! In addition to fixing the problem, they did a complimentary check of all of the fluids and made sure that my car was working properly before I set out on my trip. I would have been stranded in Tucson if they had not been so great! These guys were a Godsend--literally!!:-)

Fast friendly service! They go above an beyond to make sure you leave a satisfied customer! Keep up the good work guys!

Honest, reliable and trustworthy. While doing an alignment they discovered a problem with my suspension, I approved the additional work, and while they were doing that, they realized there was something else wrong. They went ahead and did that additional repair at no charge because they failed to discover it originally. Other shops would have piled on the charges. I will get all my tires and any tire-related repairs done here from now on, even if I have to pay a little more.

Fast oil change service and a good price

Great staff and service, Jason took great care of me and my car

I went in thinking I was going to have to buy two new tires they told me I just had Nails in the ones I had and fix them and since I purchased my tires from them a while back it was covered I thought that was great of them everybody was great working with me good staff

What can I say about Jack Furriers? First off they are a local business, and I am one that would definitely support them as best as possible. Secondly, they are no bull hands down straight up honest with you. From experience with other car repair shops, Furriers will physically pull you out to the vehicle and show you what is wrong. Jason and Ryan do a phenomal job at the front of the house, making sure everything is perfect, and then from there, the mechanics are also very informative. I can call and get an honest time and place of when I need to get my maintenance, both unscheduled and scheduled, and can count on them to deliver bar none. Last, whoever thinks that these individuals out here are just dishonest salesman, you need to pack sand. Furriers has beat, completely, between Pep Boys, Discount, and Firestone, the prices by a wide margin. No one here is going to go out of there way to try and swindle you out of your money. Definitely the one repair shop to go to, and I take both my car and my wife s car there and have never had a single issue. My father takes his vehicles there and again, no complaints.

Driving home one day and I heard a pop and suddenly my clutch would not disengage. Called everyone I know who is mechanically inclined they all said master/slave cylinder like $60. Took it to this Jack furriers and they said master/slave are good not leaking and operating properly, its the clutch and it will be $1000-$1200 to fix. I was going to pay it and my father in law insisted I bring it to him two hours away, instantly he saw the master and slave leaking, got the parts for $70 and it took him 2 hours to fix, car runs great and has been now for 3 days, I went to this shop for everything and now, because they have betrayed my trust they will never see me again.

I have been going to this location for over 15 years. The staff is well trained by management and they treat me really well and do a great job on my multiple cars. They are the reason my Toyota Sequoia lasted 16 years and 286,000 miles. Use them always for all your tires and repairs!!

Had a low tire, got me right in and repaired it. Best of all, no charge!

Omg, such a nice surprise! Stopped here on a whim cuz tire was almost flat when I came out from gym. I was completely ready to replace it, unaware that my tire was perfectly fine. They found a 3 screw lodged in it. They didnt try to sell me a tire, but instead fixed my tire for free! I couldnt believe it. I was so shocked that they didnt go ahead & sell me a new tire then, fixed it at no charge. How refreshing to have such a nice experience with an auto shop. Very honest and quick. Courteous staff who honestly cares about their work and the people they provide service to. I highly recommend this is business!

This is the location I meant to give the 5 stars too! :)

Ive gone here for a few years now for all of my service. They treat you right! I took my car in this morning because I had some noise in or near RF wheel hub after hitting some road debris. They put it on the lift and there was no physical damage. Some of the debris had lodged in there. They cleaned it up and road tested it. I went to pick it up. NO CHARGE. Seriously? Thank you! I guess that was at least an hour of labor. DONT TAKE YOUR CAR ANYWHERE ELSE!

These guys are the best!!!!!

Awesome customer service

Excellent service

They are terrific! We bring all of our car business there and highly recommend them.

Friendly, fast, and efficient. I would definitely go back there for further service if needed.

I called Jack Furrier about a transmission flush on a truck that I had just bought. They gave me the price and told me they could fit me in that day. I dropped the truck off around 1130 when I returned at 4 to pick up my truck it was in the bay. I sat, watched the mechanic and waited. As I watched the mechanic slam my doors, hood and swear as he prepared for a test drive. He seemed very impatient waiting for another customer to leave the parking lot. After the customer left giving him an exit for the test drive he broke rubber and hammered my throttle. When I received the report that the mechanic wrote. The transmission was in poor condition I began to question this mechanics dedication to his job. If my machine is in poor condition why is he driving it as if it was in premium condition?

Great people there especially Richard I do a fantastic job and always very nice

July 18 I took my truck in for an alignment after I had replaced some front end parts (myself) and bought brand new tires. The counter guy told me I had a 1 yr warranty on their work. As soon as I pulled out of the parking lot I could feel my truck pulling to the right so I immediately turned around and went back to their shop. They didnt have the decency to look at my vehicle again that day, and told me there would be no problem with tire wear and I had to bring it back another day. I dont drive this vehicle very much and so it didnt get much prioritization on my list of things to do. On January 19, Less than 3000 miles later, the corners of my new tires have worn down about 1/4 inch or more. I realize something has got to be wrong. I take the vehicle in to get it straightened out and Rich tells me I only had a 30 day warranty but will see what he can do. So I leave my truck with them expecting them to call with what they find. Instead they call me and tell me the alignment is done. I arrive to pick up my vehicle expecting no bill but they are sticking to their 30 day warranty mantra. I had to pay for the job again and to top it off, the truck is still pulling to the right and Im assuming wearing my tires. These people will never get any more business or another recommendation from me again.

The staff was very attentive to my descriptions for my vehicle, but the wait was quite long (2 hours) and there is extremely limited parking

Finally mechanics that are totally reliable and trustworthy and helpful. Awesome job guys!

Jason and Rich are the greatest when comes to customer service ! This is one of if not the best Furriers in town in my opinion!!

Great place to take your car they do excellent work do it right the first time

Jason and Ryan have always taken care of me, my family, my friends, my customers, etc. Top notch dudes at a great location. Dont even think about purchasing tires any where else! Its hard to find a business that has your best interest in mind. This is that business. Go see Jason or Ryan. Let them......how does jason say it...Hook it UP!

Staff is so friendly and knowledgeable they take the time to ansewer questions ans explain my options.

Love the service I get from Kevin. He shows care for me not just a part to fix.

This is where we take our car everytime. Richard always helps us out and makes sure we get the best price. Thank you!!

Courteous efficient reasonable Pleasant people to work with and they do an excellent for a very decent price

Sean has outstanding customer service and Anthony replaced my tire in a very timely manner. Completely satisfied with this location and will be going back for any future services!

It was good service, but you all said it to blow out air at 40 its at 50 at stop light up to 55

Driving to work I had an issue with my brakes going out. I could tell when the peddle depressed so far and that brake fluid coming from caliper that this was not going to be a simple or inexpensive brake job.I pulled over to and make 6 phone calls for a specific quote for full rear brake job, with pads, both caliper and rotors along with pads for the front. The companies I call were professional, kind and informative. After completing my calls I noticed that Jack Furrier was just opening and was in walking distance from where I pulled over. I explained my brake issue. The service adviser Richard Borstad greeted me and provided a the most competitive quote of all companies and had.They had the bays full with non stop business but he promised they would be able to get started on it and that it may not get completed until the next day.Jack Furriers tech and sales staff exceeded my expectations and was able to complete the job by the end of the day and made me feel great about the experience.THANK YOU!!!! FOR MAKING MY DAY!!!

Great friendly service and really great prices.. Definitely will recommend to any and all for service related needs on any vehicle....

Amazing service every time. Will check all my fluids and air pressure. Wont get random outrageous charges like other auto shops.

It was awesome they had too order a part and I was in and out with in a hour

Great place to get your oil changed or for tires.

Quality suspension service, very knowledgeable technicians.

Great folks. Best alignment warranty

Always take our vehicles there and never had any problems! !