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InvisibleShield Tucson Mall
Tucson Mall, 4500 N Oracle Rd, Tucson, AZ 85705, United States
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InvisibleShield Tucson Mall
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Ke
Review №1

Kayla was fantastic. She made sure the screen protector was on perfectly, no fuzz or spots or air holes before she allowed me to leave. She was so kind and friendly and did a fantastic job. They stand behind their products. Zagg ans Kayla are amazing. Thank you for great customer service

Da
Review №2

I had difficulty installing the screen protector so I went to Kayla. She was professional and pleasant. She installed it for me quickly and with a smile.I give her my highest recommendation

Fr
Review №3

Kayla was super helpful and nice. Took no time at all to put on two cases. Great attitude and customer service.

Ka
Review №4

Kayla was so great. She is such a perfectionist, which I love. Great customer service. She was busy and handled the rush well.

La
Review №5

Tessa at Zagg is a very nice young lady who is personable and easy to talk to. My husband and I both had our screens replaced and feel she did a very good job.

Ra
Review №6

Kayla took her time and effort make sure the screen is good. She is friendly and nice. Thank you

Ca
Review №7

Kayla was awesome! She and I spoke for quite a while as she no customers for a short time. She was very nice, considerate and very pleasant to talk to. She made me laugh and we exchanged different stories. She got the cover installed on my phone and it looked great. Very nice young lady. I thanked her and we parted ways. Would I go back there again?Absolutely.Bob A.

sh
Review №8

Go see Kayla shes awesome hooked up my phone real nice and found it was still covered so I didnt need to pay full price

Je
Review №9

Kayla was fast and made sure my fusion went on perfectly... she didnt like how it was sitting on my phone so redid it for me... shes friendly sweet and definitely will return while shes working!!!

Je
Review №10

This place is amazing! Best value when it comes to protection for your cellphones. Kayla has the best customer service skills and she really goes above and beyond to take care of you.

Do
Review №11

Very nice customer service. Fast and perfect replacement of screen protector.The customer service representative was very polite and professional.Thank you!

Wi
Review №12

Kayla did an excellent job replacing my broken Zagg screen protector. She replaced it, but noticed their were dust specks under the glass, but rather than just let it go, she redid it properly. It’s nice to see some younger people that still have some pride in what they do. Keep it up, Kayla! 👍

Dr
Review №13

Tessa was very amiable and very thorough with her work. She took her time to make sure she was satisfied with her job! Great job, Tessa😊👼🏼🌟

Ar
Review №14

Had a great experience with the gal that helped me out today. Very personable and had great energy!

Pe
Review №15

Outstanding customer service. Kayla is a people person with great work ethics. Would be more than happy to send her customers.

ca
Review №16

Quick. Friendly. Gave easy directions before I came in. Did a very nice job.

Da
Review №17

I went to zagg to get my screen traded out today for probably the 15th time within the past few years. I’ve never been particularly impressed by the customer service. On my visit today I was promptly greeted and helped with enthusiasm by a girl named Kayla. She was very personable and I look forward to more of my experiences there to be experiences like this one!

Ly
Review №18

Great service by everyone every time I go. I have gotten my screen protector and case there for the iPhone 12 Max Pro and love how easy it is to swap them for new ones. I also got my girlfriend’s screen protector and phone case from there for the iPhone 11, and she is absolutely in love with the color. We drive all the way Phoenix to come here! Thank you to all the wonderful staff.

He
Review №19

I have never had a problem with Zagg products or their staff. They are always helpful and answer all my questions. I highly recommend them for all your phone and tablet needs.

St
Review №20

Kayla acknowledge me immediately even while occupied with other customers. She was fast, informative and skilled.

Ja
Review №21

Will was awesome! Super sweet, efficient, and friendly! He deserves a raise! He was empathetic and built rapport, felt like I was working with an old friend! High five to him for being so wonderful! He explained everything and answered ALL my questions! Sold me on a future case!!

Ro
Review №22

This was an awesome experience, like my others. I really enjoy being able to stop by The mall and get my invisible shield changed it out while I wait, took literally two minutes. Very helpful and courteous employees.

Do
Review №23

Kyle was fast, efficient, and thorough. The entire transaction was a model of efficiency. Also, purchasing the Zagg screen protector has saved me hundreds of dollars, easily one of the best products I have EVER purchased. I am a certified happy camper!

Wi
Review №24

Will provided excellent customer service. He was pleasant, knowledgeable and professional. He ensures quality results and takes pride in his work.

Ro
Review №25

Kayla is the bees knees! Awesomely customer oriented . Very refreshing to see . Great potential to rise through the ranks! She definatly a keeper. For $10. I go back every week to have her replace screen protector ...

Li
Review №26

Friendly, precise, easy. Great deal for replacements. Love my screen protector.

Di
Review №27

Kayla was very kind and conscientious. It always seems like customer satisfaction is very important to them !

Sa
Review №28

This is my go to place!!!! I love Kyle, very informative and fast!!! The last two times I’ve been by there, I have walked away shaking my head!!! The young girl you have there is very slow and really doesn’t act like she knows what’s going on!! The wait the last two times have been ridiculous, so from now on I will call before I go, since I live in OV. I’ll ask who is working before I come, I really hope Kyle is still with you guys, he is very personable and knows his stuff!!! Great product and will continue to shoo there and use your service, but not without a phone call first!!

Pa
Review №29

Tessa at ZAGG was great! She quickly and efficiently installed my phone shield and did a great job.

Ch
Review №30

Tessa was very polite and knowledgeable. She did and excellent job replacing my shield on my phone screen

El
Review №31

Always fast service. Love the fact I can always get my screen protector replaced at such a low price too!

Br
Review №32

Tessa, who said shes only been there I think three or four months is awesome! She knows her product she puts the screen on perfectly shes quick witted shes funny while not wasting time and totally focused on her work and is telling you about other products you might be interested in without missing a beat. Get in there the product is great but that person is awesome and theyre probably not going to be there long because a lot of people are going to want to snatch them up for their business. As always Zagg Invishield is the best of the best when it comes to protecting my overpriced electronics.

Pe
Review №33

Great experience at the InvisibleShield. Tessa was very professional and knowledgeable.

Jo
Review №34

Super friendly and helpful. The customer service was great. You don’t see that much anymore. We will be back again.

Dr
Review №35

Tessa was very helpful, efficient and informative, she let us know about specials they were having and changed our phone covers with no bubbles in no time at all! Very impressed with her and will definitely spread the word about Zagg because of her! Hopefully she is here the next time I need my iPhone glass protecter changed. Thank you Tessa! 😊

Wi
Review №36

Great customer service. Product is amazing also. Saved me a couple of times

An
Review №37

Kyle was very friendly, knowelable and efficient. It took him no time to put a screen protector on my new phone. Its been years since I had to put on a screen protector so I thought it was a bit pricey.Update: The screen isnt holding up especially for the price. On the edges the screen is starting to crack. Its been less than 1 year.

Ca
Review №38

Our experience with Montgomery was amazing. He was very thorough and took the time to get our new screen protector on perfectly!! He educated us about taking care of it. He was very friendly and went above and beyond!! Highly recommend!!

do
Review №39

I LOVE Zagg. Have been a fan for years. Protected every phone I have ever used. So glad we have a kiosk in Tucson mall!!!

Ca
Review №40

It was excellent experience as always your representative was kind and polite. She took care of my screen cover and was excellent

Ju
Review №41

Kayla (sp?) is fabulous. Always so friendly

Mi
Review №42

Kayla was great!! She knew all about the products and was very helpful…

Ki
Review №43

Great service and price. I just picked up a new phone and the Invisible Shield and case were a must. Will purchase again for my phone protection needs.

Ju
Review №44

Quickly changed and upgraded my glass to protect my new phone.

Vi
Review №45

I love going to this location especially when kyle is there. He is so professional and informative and always makes you feel good about your experience at the kiosk. Keep uo the good work kyle your an amazing customer service and the time you take with your customers. Excellent manager . I always send people your way.

Bi
Review №46

Kyle w very knowledgeable and friendly He was very efficient and the whole process took need than 10 minutes! Highly recommended.

Je
Review №47

Very helpful! Tessa does great work!

Qu
Review №48

I received excellent service from Tessa in replacing protector shield on my iPhone(Tucson Mall). Recommend this place to everyone! Thanks Tessa!

Ja
Review №49

Do yourself a favor and spend the extra money on one of zagg’s screen protectors and have them install it. If for any reason the protector does lift or has some kind of particulate under it for 7 days they will put a new one on for free. After that 7 days if it ever cracks or it starts peeling up they will replace the screen protector all you have to do is pay $10 for the installation of the new screen protector! I have had Zagg products for the last 10 years on all of my phones and they have always kept my phone from breaking! Also the customer service is always fantastic anytime I had broken one of the protectors they have always given me a new one I just payed the installation each time because they always install them better than I can.Cheap screen protectors won’t last and don’t fit properly some cases like the otter box defender for the iPhone 12 Pro Max push on the side of the cheap screen protectors causing it to lift up around the edges.

Ka
Review №50

Quick but very through and Tessa was super nice!! Loved the experience!! My new go to for everything phone!!!

Ma
Review №51

The service was great! The CSR Kyle was very professional and knowledgeable. He helped me with all of my needs and answered a few questions that I had about the products.

Li
Review №52

Super easy to deal with. Great customer service. Will was fast, friendly and efficient.

Ed
Review №53

Kayla was super helpful and super nice, made the entire process simple and painless.

Am
Review №54

We had amazing service. They honored the warranty on one phone with no problems plus we bought new items. We were in and out quickly.

Pe
Review №55

Very pleasant employee to work with helpful and appears to care

T
Review №56

Zagg has not let us down so far, Tessa was very professional.

bo
Review №57

Kayla was a wonderful help and very friendly!

Ba
Review №58

Excellent, friendly service! The entire process for getting a new shield took about 5 minutes and it looks great. No bubbles or other blemishes.

Ca
Review №59

Marcy & her team were quick and super helpful ! Great experience will be back to see to get my new case next ! Thank you!

Iz
Review №60

I love the phone case options they are also super quick to change the screen.

Ja
Review №61

Dealt with Kyle. He was excellent and explained differences with products to make an informed decision. Phone came out great!!

Gl
Review №62

Best place to get a replacement screen protector. 10 dollars is all cant beat that or the customer service I recommend it 1 million times.

Al
Review №63

The salesman that helped me was very helpful and knowledgeable about the products. He was also very patient and friendly. I had a good experience. The prices might be a tad expensive, but the service was great!

Ed
Review №64

Excellent services and she was outstanding.

RY
Review №65

Its rare to find a person who cares about the work shes doing. She made the time & effort to make the screen install perfect.

An
Review №66

Tessa was very kind and helpful. Appreciate the quick service.

La
Review №67

Needed a new screen protector for my Galaxy S21 Ultra. Kayla couldnt have been more professional in replacing it. She is a true perfectionist.

Sh
Review №68

Kyle was very friendly and extremely helpful!

li
Review №69

Very helpul, very professional. Good experience

Sh
Review №70

Can honestly say they have excellent service with an excellent price.

Ch
Review №71

I went to Zagg, where my warranty was through and had to have the clear cover replaced. The person there was very experienced and informative. He replaced my cover in no time.

Do
Review №72

Super happy with my visit. The manager was very helpful and knowledgeable. Would highly recommend to anyone needing their products

Re
Review №73

Without a doubt, quality service and excellent product detail!

Sy
Review №74

I always get excellent service here! The manager is awesome! Highly recommended!

Sa
Review №75

Great sales guy. Very personable, knowledgeable, and helpful.

Di
Review №76

I was in there today getting a screen protector and Montgomery C was super helpful, extra friendly, and patient with my phone

Al
Review №77

The young man at the desk had to run back to the stock room to get a cover to fit my phone and he did this quickly and pleasantly. I really appreciate his effort.

Ch
Review №78

I had a very cracked screen protector replaced at the Zagg booth at the Tucson Mall. I couldn’t believe how quickly the fellow there replaced it! And with no dust or bubbles! Great service at a very fair price- which unfortunately I’ve experienced several times as a repeat offender!

Di
Review №79

Great experience. The young lady was courteous and quickly changed my glass leaving my phone perfect again!

Pa
Review №80

A good experience, will use again.

Cr
Review №81

Kyle was respectful, courteous, and knowledgeable of the products.

Am
Review №82

I walked up to try to ask about the process to have my screen protector replaced under warranty. Both employees refused to acknowledge me. At that point, I spoke up a bit more in case they couldn’t hear me, and the guy just nodded his head at me. He didnt say hi, and he acted like he didn’t want to help me. I asked if the invisible shield was covered under warranty, and the girl that was working just said “yup” without turning around to address me. At that point, I just said, “okay, it’s clear y’all don’t want to talk to me. Have a good day.” I walked away after.I’m usually very understanding when it comes to workers in retail because I’ve done it, but that was just POOR customer service. I felt pretty much invisible.

Al
Review №83

The help was professional and polite. They dont appear to have any sense of urgency to get to the customer. Montgomery and Will move as though they did not want to be at their job site.

Dr
Review №84

I love coming here to get my invisible shield replace. Always good service n people I meet .

Hi
Review №85

Quick and easy replacement of my Samsung Galaxy screen protector. The technician was courteous and prompt. Good experience.

Yv
Review №86

Ive never had a bad experience here! Staff is knowledgeable and they stand by their product! I will keep going to this Zagg as long as I own a smartphone!

Li
Review №87

Kyle was very helpful and knowledgeable about product. He was willing to help us. Very friendly.

Že
Review №88

Excellent screen covers and very profesional staff

Ma
Review №89

The customer service was awesome and I go there all the time for my screens on my phone. The gentleman was helpful and knowledgeable about all products would definitely go again.

Li
Review №90

The Zagg employee was thorough and courteous. I will use Zagg again.

La
Review №91

First I went to my regular Zagg in Park Place Mall to get the replacement Invisible Shield for my MotoZ4. The young man went to look in their stock and unfortunately he didnt have glass for MotoZ4. But, he had taken a box to the Tucson Mall. I went to Tucson Mall the following weekend and what I needed was there! That young man took care of the replacement quickly. He was also very kind to a woman who looked as though she needed someone to respect her and help her find what she needed. I hope Zagg will continue to carry the Invisible Shield for my MotoZ4 phone.

Su
Review №92

I go out of my way to go to this kiosk and I’m glad it is still there!

Mi
Review №93

The sales person was to work with. Very informative.....

Mi
Review №94

The kiosk and rep were awesome!!Would highly recommend!!

Ch
Review №95

Very professional, gave me several options to choose from. No pressure and very good at giving recommendations on what would be best for my phone and how I use it!!

Je
Review №96

Super quick and way friendly

Ad
Review №97

Great quick service. I was in and out and got exactly what I wanted.

Jo
Review №98

Super quick and smooth.

Da
Review №99

Great customer service. Very happy I come to this location.

Je
Review №100

It was so quickly done and professional we where in and out of there in less than 5 minutesThank you 😊

Information
3 Photos
100 Comments
3.1 Rating
  • Address:Tucson Mall, 4500 N Oracle Rd, Tucson, AZ 85705, United States
  • Site:http://zagg.com/
  • Phone:+1 520-284-2505
Categories
  • Cell phone store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
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