Veil is a great company that did such an amazing job giving us specific and individual care as we designed a custom ring. They are able to take your ideas and combine them with their expertise to advise you on the best options. They were kind and never pushy, they truly honored what I wanted and put that first. I’m so grateful for our experience with them.
We purchased my engagement ring and wedding bands from Vail Creek. When my husband went in and picked out my engagement ring he said the staff was extremely welcoming and patient. We went in and picked out our wedding bands and received the best service! Aracelis helped us and she was amazing! She took her time with us. We felt very comfortable and not forced to purchase. They are all so friendly and helpful. If you’re looking to purchase a piece of jewelry or need repairs check out Vail Creek & support a local business. They are honest and professional!
Excellent customer service! Absolutely gorgeous high quality diamonds and settings. I love my new ring. We highly recommend!
My experience at Vail Creek was fantastic!!! They work with you to find what best suites your taste and make sure you have everything you need to make you happy now as well as to protect your purchase for years to come. I would recommend them to anyone I know shopping for rings/jewelry!!
Had my wedding ring resized. Each person I spoke with, in person and on the phone, was very pleasant; and the work was well done. I am very pleased.
The staff were very nice and helped us with any questions we had. They explained many different options and were just amazing☺️
Vail creek is truly amazing!! Ilda was the one who helped us and was super friendly and kind. Both my fiancé and I were originally looking to replace a battery on his watch but then ended up looking at wedding rings since we had talked about getting married. Ilda showed me different styles in which I fell in love with a pear shaped style. She then showed us Ceramic style mens bands which we never knew existed and my fiancé ended up loving because it was such a comfortable stylish ring. We would definitely recommend this place!
The staff was incredibly nice and helpful! Everything was clean and looked great. The prices were very affordable and fair.
I cannot say enough good things about my experience here! Me and my fiance had waited until the last minute to look for rings for our wedding. It was coming up I just 4 weeks. We looked at stores in Folsom, Sacramento, Merced, and multiple in Turlock. The service amd selection at Vail Creek was by far the best of all the stores we went to. We were helped by Ilda Macias and she is amazing. So patient and knowledgeable and just nice! I love that there is a Jewler on staff at the store makes so many things so much easier! There are not many stores that have one on staff at the location! ILDA helped me find my perfect ring it wasnt available at the store but she helped us get it orders through one of their vendors and we got our stone picked out for it and it will still be ready for us before our wedding date!!! Im so overjoyed and cannot wait to have my ring and am so happy we chose to go with Vail Creek! Thank you Ilda Macias and Vail Creek! We will definitely be back for future purchases!
Every time we do business with Vail Creek, they exceed our expectations. John and the other staff are so welcoming, and always do a great job to help us find what we are looking for.
These guys are great! I very much appreciated the precautions they observed with masks, hand sanitizer and distancing. They were very professional and friendly, helping me with my jewelry repair and completing it before promised at a fair price. I will be a repeat customer and wouldn’t hesitate to recommend them.
Excellent customer service, I highly recommend Vail Creek Jewelers!
Owners went out of their way to make sure my order was correct. I truly appreciate it.
Having multiple pieces of jewelry repaired. I cannot wait. They were so helpful in going through each piece and giving honest opinions on it.Also, got to pick out a ring for our 25th wedding anniversary. I cannot wait to see it once it’s all put together.❤️ It.After not having a jeweler locally which I miss it was hard to find one that I trust. I feel comfortable with them. Thanks for all your help.
Responding to the owners response to me for my 1 star review. I gave your business 1 star review for professionalism and poor value. I called to inquire if your business bought silver which you said you did. I asked if it was at spot price, which is pretty typical price of exchange, maybe a dollar less Ive seen. Im new to silver exchange, but off my limited experience, its what Ive seen. You responded to me, Your only getting half spot. It sounded and felt to be a low offer along with treating me as ignorant. How many other customers have been given low ball offers which you potentially profited? Your reviews are all positive, but my experience was not positive so I wanted to post according to my experience. After posting the simple star review, you then post a response which appears like your attacking me personnally online for my honest review. I feel your response is not only unprofessional, but sad to read. I stand by my 1 star review.
This store gets 5 out 5 stars down the list for me.Customer service straight before I even walked in the door was superb. (I had forgotten my mask but the lovey lady waited until I put it on and invited me in)The gentleman that helped me which I believe to be the store owner had helped me navigate through the store making it easy to understand the types of jewelry and what was in style yet affordable. (Broke college student)!Anyways, the customer service alone will be the reason I’m going to be coming back to this store!Of course, that’s only part of what makes it an amazing experience...The other part is the actual jewelry! Absolutely flawless presentation and fantastic pieces for any type of occasion or no occasion at all!Great store, I’ll be back!
The staff here are the best! They helped us resize my wife’s ring three sizes down with no problems and left it looking newer than ever. I also called over the phone asking for a certain style necklace and John went above and beyond, sending me pictures of what they had and what they could order for me. Truly a great experience every time with these guys, always super friendly, helpful, and have a top quality variety of jewelry to choose from.
A woman that is relatively new assisted me buy a necklace for my best friend’s wedding gift. Even though she was new, she was wonderful! I wish I remembered her name, but she was very kind and helpful. She pulled all the resources she could to accommodate me, especially under a time crunch!
We are very pleased with the service we received at Vail Creek Jewelers. They were very helpful in understanding my wants and needs. They presented lots of options and I never felt pressured. I look forward to visiting with them again in the future
Custom designed a necklace for my MIL. They took a note her father had written and engraved it on a gold disc. My MIL loves it! Customer service was amazing!
Our experiences have always been a pleasure with them. Its a treat to see what they have new.
I went into this store today in hopes that I wouldn’t offend the staff by only needing my finger sized. Not only was Alta extremely kind and pleased to adhere to my request, she took time to answer all my questions. She was honest and straightforward sharing with me the pros and cons of the type of metals and jewelry I was considering. She took a great deal of time to talk with me and listen to my bad past experiences with my old wedding ring. She didn’t pressure me into buying from them or brag about what they offered. She was completely genuine. I can’t wait to schedule a “play date” appointment in their store with my husband and find out what we like. Don’t go to Zales or any of these huge brand names stores, go to someone who cares about you and the longevity of the items they sell. Go see Alta! ❤️
I loved the customer service I received from all who helped me pick out my beautiful necklace and the ones i got for my girls 🙂
Super friendly staff who are willing to work with you in every aspect. The ring I purchased needed to be shipped and arrived in less than a week.
I love everything about this place. Excellent customer service. Everyone is extra friendly and very helpful and will go out of their way to meet your needs. They can be trusted to do a great job on your jewelry for repairs, etc. I highly recommend them for anything, whether it’s to make a purchase or repair.
I Highly recommend this place!Go talk to John best customer service provider!
Went shopping with my fiancé for wedding rings. Neither of us expected to come out from our first stop with a purchase but then we met John. Very pleasant and professional. He helped us find the perfect set. Beautiful and great value and quality! Great selection too! Thanks John!!!
Everyone at Vail Creek Jewelers is so friendly and knowledgeable! We’ve been going to them for years and we’ll continue to enjoy their friendship and jewelry for many more!
John Clark was fantastic at making me feel welcomed and comfortable with the my purchase. I honestly cannot recommend Vail Creek Jewelry Designs enough. They offer quality, professionalism, and they are more than accommodating to all who come in looking for that special piece of jewelry for themselves or a loved one.
I had such a great experience here at Vail’s! I purchased my fiancé’s wedding band here and Aracelis was a gem to work with. The ring came in super fast and was such great quality! I would highly recommend to anyone in the market for a men’s wedding band! ;-)
I strongly recommend Vail Creek Jewelry Great customer service! I want to give a special thank you to John for the guidance and great price on my purchase. He made sure that I was satisfied with the price and quality of the jewelry that I was purchasing. I am definitely going to continue to make purchases with Vail Creek Jewelry in the future :). Dont waste your time going anywhere else. Best jewelry store in the valley.
I love this place. The staff is so kind and helpful!
The whole experience from beginning to end was amazing. Donny was so fair and understanding and found exactly what we were looking for if not MORE! Definitely recommended to anyone and everyone!
Very friendly when we walked in the door. Aracelis was very attentive to my wishes and answered my questions about the jewelry with no hesitation. We have found a new jewelry store that we can count on.
Vail Creek Jewelry Designs was a great experience. The staff were extremely helpful and good listeners. I went here for an engagement ring that turned out better than I could have hoped for. We came back and designed our wedding bands which to no surprise blew our socks off. I would recommend Vail Creek to everyone looking for jewelry, I will certainly be coming back.
I had a very pleasant experience at Vail Creek. The staff is incredible and made me feel welcomed. I was able to pick out a ring and help design a ring for my now fiancée. This Jewelry store was very time efficient. I thoroughly enjoyed my experience with them. I highly recommend Vail Creek Jewelry Design.
Friendly and personal service. Made a wonderful addition to my wedding ring. All done in house. Quick turn around. Fair pricing. Would definitely go back for future jewelry needs.
Both of my visits to Vail Creek have been fantastic. I was greeted by John, who was very helpful, friendly, and knowledgeable on guiding me to the piece that I ultimately wanted for a great price. I will definitely be visiting again!
Aracelis was AMAZING! She took her time to educate us and to help us find EXACTLY what we wanted. Vail Creek is the best local jewelry store in Stanislaus and surrounding counties!!!Thank you💕💕💕
The process of finding a ring with Vail Creek started long before it was actually purchased. I was so happy that they still had my wishlist on file 1 year later. With Araceli’s help, the process of elimination was a breeze. She made the entire experience enjoyable, and personable. Even when we had to get the ring ordered back in Vail Creek delivered in such a timely manner for our trip. All of our questions were always answered in a timely manner. Thank you to Araceli and the staff at Vail Creek for making this milestone in our relationship a pleasant and meaningful memorable one. You will not regret doing business with them.Brenda & Hector
Absolutely the best jewelry store. My fiancé and I just purchased our wedding bands here and the woman who helped us was not only very kind and considerate, but she clearly knew her stuff. She went above and beyond to help us find exactly what we wanted. All in all it was the perfect experience and we will definitely be shopping at Vail Creek again in the future. There’s honestly no reason to go to any other jeweler. Vail Creek is clearly the best.
I highly recommend going to Vail Creek for a customized ring. You can literally build your ring on Vail Creeks computer and see what you are buying!
Great customer service knows a lot about the jewelry they are selling
Aracelli was great!! Don is very knowledgeable! Thanks!
Very friendly knowledgeable staff. Helped to educate clients about what they buying with out making you feel pressured to buy. Definitely would recommend to anybody looking for fine jewelry.
John Provide good customer service very helpful mostly very welcoming:)
My fiancé went here to get my ring and they helped him design it and were very helpful. I went in today to get his ring and they were so nice and knowledgeable and helped me with my request, cleaned my ring, and answered all my questions. They have a great selection and they’re very warm people. So you’ll feel very comfortable and make a great decision.
So there was a ring I had my eye set on at another store, however it only came in a one carat size and was way out of my budget. When I arrived to Vail Creek John helped me design a ring similar to the one I wanted It was only slightly smaller in size but only 1/3 of the price. The ring came out gorgeous and Vail Creek did and awesome job at keeping me satisfied. Big thank you to John and the rest of the friendly staff at Vail Creek.
Love them! The gals behind the counter are helpful and knowledgeable and the jeweler was able to fix my ring after a botched repair by someone else. Its beautiful and shiny again! We will be back! -Christa Owens
There are not enough words to express the pleasure that my husband and I experienced with Vail Creek Jewelry! Not only were they professional, but very personable, understanding and reasonable! The staff was very prompt in providing the jewelry that we had desired and offered the best customer service every visit!! My husband and I have developed a great love for the staff and the company! Vail Creek has definitely gained two more long term customers!! I appreciate everything that they have done and look forward to working with them in the near future!!
Vail Creek Jewelry is my only place to get my jewelry. The staff are so friendly and nice. They take there time with you and make you feel comfortable. If you have Jewelry needs I highly recommend this place You wont be disappointed
Really happy. Liked the website. Took a 40 minute drive . Found what I was hoping for. Super nice and friendly owner and staff. We are busy people, not a lot of free time. they made it a perfect day for buying rings...
After going to several jewelry stores (including where my enagement ring was purchased) we finally found the perfect wedding band! They even do custom work. Super excited and happy about our purchase. Excellent service as well!
I had a very pleasant visit and excellent customer service! No pressure, only good advice and direction. I will be back for future purchases and designs in mens jewelry! 😊
The customer service was extremely friendly. I loved the experience and I love my new engagement ring even more. Thank you guys so much for the exceptional customer care.
All I can say is wow, what an amazing experience it was shopping here. Just popped in to look and after talking with Don for a few moments I knew Id be spending my money here. He took the time to educate me and show me the differences between quality and quantity. Cheap isnt always better. I will definitely recommend shopping here for some very nice jewelry in very friendly atmosphere.Thanks Don for all your help.
From the moment I walked in it was an amazing experience. The customer service of this place is beyond exceptional. I am so glad I chose this place and if your reading this review go here I promise you won’t be disappointed.
I got my ring customized. I worked with John and don mostly . The customer service is amazing they keep you updated with everything . I am such a picky person and when I went in there i looked at some rings but there were some were I loved the design but the band and etc. so John explained the different things they can do to customize the ring. So I met up with don the owner of this place. I had explained what I wanted, I wanted a semi simple look with a thin band with all the attention on the design. Then he started designing my ring right in front of me on a computer program they have I got to look at every angel and some things I didnt like that we fixed. And since he knew more then I did he would say this would look better or this would help. After everything we finalized everything and I just got my ring couple days ago after like 3 weeks and its def everything I wanted literally..I would highly recommend anyone to come here and give it a chance they are amazing .
What a great experience, I walked in to purchase a new chain for my necklace and was treated as if I spent thousands of dollars!!! The women were warm and lots of fun..My son in-law purchased my daughters wedding ring there last year and was also treated so well..
I recently took a ring in to get resized. It belonged to my grandmother, so I wanted to make sure that nothing would happen that could possibly damage it. Vail Jewelers took such great care of me and truly listened to my doubts and concerns. They were able to make the changes that I needed and the ring turned out beautifully! I would highly recommend them to anyone.
After years of trying to find a ring and looking at countless places I finally found a place that made it simple and didnt want to charge me a crazy amount of money. I really enjoyed my visit today and the customer service was more that I could have asked for! Thank you so much!!!
I came to Vail Creek to buy my girlfriend (now fiancé) an engagement ring. Aracelis and John were very helpful in listening to all of my details and requests and were able to find me exactly what I was looking for. Aracelis was very knowledgeable in the different styles and colors and knowing what to show me. And John was able to describe and teach me about all of the things to look for when buying a diamond. Donnie was also helpful in showing me different diamonds and explaining all of their characteristics. I would highly recommend and will be buying from them again.
The experience was wonderful!!! They answered my many rounds of questions over multiple visits, helped her find exactly what she wanted over many rings, and when i gave them an extremely short amount of time to get the custom order in, they allowed me to use the model as a place holder to make sure we didnt have to reschedule the proposal. Alta and Araceli very much took care of us.
Absolutely love there jewelry!!!! Im so impressed with precision work and detail! Staff is super friendly, always there to help with the best ideas! Im so pleased with everything I have purchased from them. There my only place for prestige, beautiful, thoughtful, and precious items that I will always cherish.
Excellent customer service. Reasonable prices, quality items, excellent workmanship, super fast service. Becky is so very helpful! Highly recommend!
We have come to prefer Vail Creek Jewelry for two basic reasons:the staff and the quality workmanship.The staff have always been considerate, and shown patience in helping us.They have done a lot of gold jewelry repairs and modifications for us and their workhas always been clean and well done.We have come to trust them and feel good about recommending them to others.
Best jeweler Turlock area, well trusted. Owner was able to fix and warrant someone’s else’s work super impressed. Will seek work or comeback for future inquires.
Love going to Vail Creek they have always helped us on what we needed. Staff is always very friendly and we will continue to do business with them. Cant wait to see my wedding ring and new bands.
Love this place! Super professional and friendly! Vail Creek can make any custom piece of jewelry you can dream of! I always recommend my friends to check out Vail Creek and they all were 100% satisfied happy customers!
This was the first time that I used Vail Creek Jewelry and I was impressed by their friendliness and their professionalism. I will go back to them again.
Great Service! They helped me design my engagement ring to make it perfect for my fiancé. Then we went back and had her wedding band designed to match the ring. Really great 👍🏽
They were very helpful with guiding me through their selection. I couldnt imagine getting better customer service or better value anywhere else. Thanks for the great experience. Ill be back for our anniversary....
Always a great experience when I go in there. Donnie has done an amazing job with his talents. The staff is always so helpful and kind. Ive taken several things there to be repaired/resized, never disappointed.
Each visit is an experience to keep. The service all around from each member is personal and inviting. Wonderful selection to choose from and gaze upon. I have been doing business with Vail Creek for 3 years now and I can say the have earned a loyal customer and friend. Fast quality service and charriesed memories thanks to Vail Creek and staff.
Amazing place! Fixed my ring and got it back so quickly! The jewelry selection is beautiful. Will be back for future purchases and repairs!
Great customer service, honest and caring. Felt confident with my purchase.
An amazing experience designing my ring, and incorporating in some of my grandmothers stones. The results were fantastic and I get so many compliments on my new ring! Love working with Donnie and the team at Vail Creek!
Had a good experience. Was affordable for ring resizing and finished within the week it was ordered.
I had such an great experience with Vali Creek. Professional and respectfu!
Donnie is so talented! I love his custom made, unique pieces. The staff is friendly and willing to help you with all of your jewelry needs. Go check them out if you are looking for some beautiful jewelry.
My experience with Vail Creek Jewelry Designs has been amazing. Everyone is so nice and caring.Vail Creek Jewelry Designs will definitely be MY jewelry store for life!
John was extremely helpful in finding the perfect ring. They have a wide selection and made us feel comfortable. Highly recommended
We love Vail Creek Jewelry. We always enjoy the staffs friendliness and always leave happy with our purchases. When our jewelry needs repair we always trust the best work will be done.
The best place in Turlock to buy jewelry for yourself or for someone special. Ask for Brooklyn she is absolutely the most friendliest person I have have met in a long time. I came here ro get a ring sized, no pressure to purchase anything. I am really into black pearls and they have BEAUTIFUL BLACK PEARLS. There are ones that are even craved that are beyond beautiful. Again, no pressure Brooklyn just said she would put it on my Wish list. Let me tell you that meant millions to me. She made me feel VALUED. So again guys and gals if you want to buy your special someone something dont go to Kayes or a mall jewelry store SHOP LOCAL. And you cant get more local than Turlock. Their right off main street downtown. Its a hidden jem of a store and the people working there are wonderful.
Excellent experience in obtaining my engagement and wedding rings from Vail Creek. Araceli was super helpful, knowledgeable, and customer service oriented. She helped me figure out what would work best for my fiancé, and then had us both come in after the engagement to actually size our rings. Her and her team answered all of our questions immediately, and even helped us obtain a larger diamond that would fit our bands. If you truly want expert and friendly service, along with quality materials, this is the right spot :)
Visiting Vail Creek is always a pleasure. Both Don and Alta take pride in giving their clients the best service possible. If you are looking for a one of kind piece of jewelry Don is just the person to help. Both Randy and I would recommend Vail Creek.
Excellent customer service and friendly... great job!!!
Great experience creating a fantastic new piece. Lots of options and choices. Finally turned into that Yes! Thats exactly what I was thinking of moment.
Great customer service, and very trust worthy place and I will be back for my jewelry needs.
My husband and I picked out our wedding rings at Vail Creek. We were both very pleased if the selection and the time they put in for us to find our beautiful wedding set.And recently my husband surprised me with a gorgeous personalized band to match. Thank you for helping my hubby out!
I have been in Vail Creek Jewelers a few times over the last 10 yrs and absolutely love the customer service from the staff. They have taken care of an heirloom that was passed down to me by my grandmother... Absolutely love the way it came out... Thank you...
John is incredible & my husband and I have always had a wonderful experience!
Great service and selection every time I go inside their. Never had a bad experience with anyone that works there. Thank you for assisting me.
I have ALWAYS had great experience and satisfaction when I visit Vail Creek and there is no one like Donny to design and create the best. Great customer support and service.Wont go anywhere else.
Had a wonderful experience today. John was extremely helpful and patient as we looked for our forever rings. Very pleasant atmosphere and very welcoming. Would definately recommend Vail Creek for your jewelry needs.
Great and kind service. Excellent attention to detail and knowledgeable staff.
Everyone at Vail Creek is super friendly and helpful! Ive designed a custom pendant there, take my jewelry there to be cleaned and fixed, and purchased my engagement ring and wedding bands there as well! They are honest and trustworthy, and I highly recommend them!
Thank you Dan for providing an enjoyable experience. Very easy and mellow, no pressure. He was very informative and knowledgeable and took great care of me. Thanks again.
I recently took my wedding rings in for repair. The prongs had worn down and the diamond had came out. This was the third time this had happened. About 18 years ago I had to have them resized, which was not a very good job.When I took my rings in all I wanted was for them to be repaired and to fix where they had been resized. No where in my conversation with the jeweler did I say I wanted to redesign my rings.He suggested I replace the main diamond with a larger man-made one, take my diamond and match it with a diamond he had in his inventory. He wanted to take mine and the one he had and place them on either side of the man made diamond.The diamond on my ring is not a big diamond, but that’s okay with me. My rings have sentimental value to me. My husband and I will be married 49 years next month, my wedding rings are not what has made this marriage.If I had gone the way he suggested it would have been about $7,000. What I wanted only cost $445.He also stated that I could apply for credit. I am a banker and my husband and I are financially stable and do not need to apply for credit.I feel he assumed that was what was holding me back from not going the way he suggested.I am very pleased with the way my rings turned out. The day we picked them up, I told my husband they looked as beautiful as the day he proposed to me.However I was disappointed after driving just shy of an hour from my home in Dos Palos to Turlock when we went to pick my rings up. I tried to tell the jeweler how pleased I was with how my rings looked, he just brushed me off. I know they where busy that day, all he had to do was give me a minute of his time, not just 15 seconds. I guess he had bigger clients to take care of.In 2021 we will be celebrating our 50th anniversary and had talked about going and having something designed for me. I may have to rethink that thought.