I had been calling them continuously and just getting recorded message that we are having heavy call volume, and they dont return call. Will keep trying again as there is no other option to get service attention.
Had a new Amarr Heritage 3000 door installed today and could not be happier! Jeff Bennett was my Costco rep, he was super thorough with making sure measurements were perfect. Oscar and his co-worker did the install, they were efficient and got the door up in under two hours. This door is so quiet going up and down, looks great (added windows) and super insulated. As a added bonus got a Costco cash card for $242.
Our original garage door from 1992 collapsed after I backed out of the garage. Called Costco, and Werner came out that same day to give me an estimate. He listed the options, and I decided it was time to do a replacement.When Justin came out to do the work, he called ahead to inform us of his ETA, was very professional and courteous and did a great job. New garage door and opener look and work great, I was very pleased with the results.
Chris was very professional, punctual, and knowledgable. He changed out our garage door and did a great job! I would highly recommend his company if you are looking to have garage door work done.
We had our doors delayed, which was not C&W fault, but we were never notified, after numerous attempts we were told about the delay. They do not return phone calls or emails until numerous phone calls from us. Once doors were installed. They installed the 2 different windows and we were asked to provide a picture because they installed did not believe it. Once the email was sent, no response, had to call them and gave me a response (the wrong windows were shipped not C&W fault but they did not realize they installed 2 different windows or that the order was wrong).Very unreliable. Never again, we have sent a formal complaint to Costco regarding Amarr doors and C&W.
Worst contractor ever worked with. It even cannot even get the basic color and window style correct even after many rounds of phone calls.