The staff is so friendly and helpful. Getting my cpap was easy and very convenient. instructions were explained in detail with a hands on guide to using it.

Ivy works very hard to make sure my husband has all the medical help he needs and continues to have his respect and trust. We highly recommend their services.

Terrible customer service. Products on backorder, I get it. Order placed 2 weeks ago, I decided to flow up since I have sleep apnea and do not have a machine at this time, I asked for an update on my order and without asking for my info was just told no eta and sighed loudly. So Im struggling to get any response from them and am in need of medical supplies. Rude

The young man that assisted me was very professional, kind and courteous. I thank you very much!

I recently had a bi pap machine appointment and Ivy was extremely thorough and made everything very clear and concise. She made the expierience enjoyable. Her customer service was top notch.Don Cupples

Twice Ive had the need for medical supplies and although I initially started out with another supplier, I quickly changed to Healthline. Both times my experience has been very pleasant. Leslie in the office is extremely knowledgeable and so helpful. And Staten, my delivery and set up guy was great. Very patient, knowledgeable, and when he said Ill be there, he was there. None of this keeping me waiting all day for him to show up. The people at Healthline in the Green Acres Plaza on Troup Hwy in Tyler havent forgotten what customer service is. I recommend them to anyone needing oxygen or any medical supplies. Call them first. !

Great customer service. My father had to get a cpap and the girl who taught him about his machine was wonderful. Megan was her name. She was so kind and caring to both of us. I would highly recommend.

They was very nice I would tell anybody about them

Cant praise Health line enough for all that they do! Great customer service, friendly staff and extremely helpful!!!

Canceled ! Horrible service! My husband had open heart quad bypass surgery. Upon discharge was told a walker and shower chair would be delivered to our home by the next day. 3 days later we had a call to verify insurance and were told they do not deliver! The items had to be ordered and would be delivered in 2 to 3 business days.It is 8 days later still no information o

Staunton Graves is a great employee. He was very friendly and patient with me and Didn’t mind going over everything as many times as I needed him to.. I am so happy to have the oxygen tank that I can refill myself. Everyone at the office has also been very friendly and helpful when I called.

I would give less of i could they keep charging me for cpap supplies and i don’t even have the machine and i have told them to quit sending me supplies i never received the supplies but keep getting charged

Healthline Medical of Tyler TX. has been taking care of my CPAP needs from the beginning. I have had no complaints with regards to its staff or timeliness in getting any supplies or answers to my questions. Thanks guys.

First, I always thought (erroneously), that a CPAP machine was for older people and/or usually overweight people - WRONG!So after being diagnosed with severe sleep apnea (I guess I shouldnt have fallen asleep behind the dump truck at the traffic light). Anyway, after being diagnosed with the condition, I was told to pick any place to obtain my equipment. HealthLine came to mind (full disclosure, I have a relative that works there - BUT was not part of my process).I waited for the doctor to provide my information to HealthLine (after I had to call and ask them to do this). Then on 1/7/21 I received a call from a young lady who called from Dallas area for HealthLine. She was very polite and me up with an appointment very quickly.When I showed up to the appointment, I was met at the door by Dawn G. who was very welcoming, warm, and courteous. Dawn introduced me to Ivey my technician.Ivey was very professional and made me feel comfortable, putting my concerns at ease about a CPAP machine and all the horror stories I had heard or made up in my head. Needless to say, she asked questions to find out what head gear would best suit my sleeping habits. She worked with me until all my concerns were alleviated.Ivey explained everything and answered all my questions. I was very impressed with her knowledge of the equipment and how to take care of it. She did a thorough job of describing the care of the machine, methods for obtaining new parts, and ensured everything was taken care of before I left.Ivey and Dawn both were very helpful in setting up the apps that go with the unit and answering all my financing, app, parts/material questions. I was in and out in little less than an hour and very happy with my initial experience!Everybody, from start to finish, was very, very helpful, patient and kind!

The staff was of no help I simply needed a strap for my cpap mask and they only said you cant get anything from here without a doctors script. They said its the law I also said I needed the rubber seal and they said you cant buy them I found the item on amazon for 6.05 just a heads up amazon is much cheaper and much better for items NEEDED.

DO NOT RECOMEND!We have been dealing with this company for a month now and still do not have CPAP machine. They tell us to do the same things over and over again and our insurance company has told them over and over what they are telling us is wrong. WE ARE PREAPPROVED FOR MACHINE! This company just keeps giving us the run around and REFUSES TO DO THERE JOB AND CALL THE INSURANCE COMPANY. IF THEY DONT WANT Q CUSTOMER THATS FINE THERES PLENTY OTHER COMPANIES TO GET A CPAP MACHINE FROM! NOT WORTH DEALING WITH THIS COMNAY!!

Staff was helpful and very knowledgeable about their products. they were mindful of cost and presented me with options to assist me in saving money. they thoroughly explained everything to me and made sure it was clear. Fitting me for the mask was very nice, especially the chair they put me in.

I had an amazing experience with the employees while I was here today. They are so friendly and professional. They helped me with all my questions and were able to get my supplies to me so fast! I highly recommend them for any DME needs. I will never change companies as long as they are here!Thank you Kristen for everything!!

Mellisa was excellent explaining all of the things we must do. Proper care,cleaning, usage, any needs for replacement parts. She was very patient with us. She made sure his mask was a proper fit and he was comfortable . Thank you Mellisa for being so understanding and caring about Johns needs. Hope you have a very Blessed Holidays. Sincerely,John &Kay Burney.

Ivy, the respiratory therapist in the Tyler office, taught me how to use my new CPAP machine. She is a very knowledgeable and kind young woman. Her training to use and understand the equipment and care she showed to make sure my mask fit properly was fantastic. She answered every question I had with a thorough and sincere response. I can’t wait to tell my PCP about the very positive experience I had at Healthline Medical in Tyler.-Shawn Taylor

Friendly staff and knowledgeable about all equipment and supplies. Made sure I understood how to use and clean my CPAP machine. I would definitely recommend using them!

I am so excited to get my CPAP machine. Ivy was so helpful in teaching me all about it. I cant wait to go home and sleep to try it out! She was thorough in giving me all the information.

Wonderful experience! Ivy went over in detail with me everything I needed for my new cpap! Took her time and patience. I love working with this place!

Not just professional and knowledgeable of their trade, these are a great, fun group of people to interact with. Kristin took very good care of my wife and me during our two recent visits to Healthline. Its like having a friend in the business. Highly recommended!

THIS IS THE WORST PLACE. I AGREED FOR THEM TO DEDUCT $49 OUT OF MY ACCOUNT AND THEY TOOK $76. IF YOU MAKE AN AGREEMENT WITH THESE PEOPLE, DONT GIVE THEM YOUR DEBIT CARD INFORMATION BECAUSE THEY WILL DEDUCT WHATEVER THEY WANT AND NOT LET YOU KNOW. I FOUND OUT BY LOOKING AT MY CHECKING ACCOUNT. THESE PEOPLE DONT HELP, THEY HURT!!!!! WORST PLACE EVER!!!!!

Very professional and super friendly staff! They went above & beyond too ensure all my needs and concerns were met!Over all great experience

I’m a first time CPAP user and wasn’t sure what to expect. Ivy thoroughly explained the mechanics of the machine, care instructions, and replacement part change-out schedule. I’m sold!! Thank you for making my experience personable.

Wonderful experience. She explained everything to me where it was easy to understand. Very friendly!! Recommend others to use Healthline medical

The staff at Heathline DME have always been very friendly, helpful and courteous. Whether it be speaking over the phone or in person their level of service is top notch. I was specifically pleased with the service provided by the gentleman that came into my home to educate me and set up the equipment prescribed by my doctor. Mr. Stayton Graves is very friendly, and is very efficient in teaching the patient how to use the machines. He was very patient and made sure I understood how to fully operate all facets of the equipment as well as troubleshooting options. Thank you sir for your excellent costumer service and conversation. You are a true credit to the Healthline company.

I saw this company was highly rated so I chose them from a list provided by my doctors office. It has been the most aggravating experience. First because of the current state of things, I was mailed all of my equipment but the mask and frame were wrong, so had to exchange. Then it was the wrong size so again exchange. Now I cant get my next months supply because no one credited me with the returns. So they want me to pay them out of pocket for something apparently my insurance has already paid for. Even better you call the local number and it sends you to a hotline. No help at all. Its no different than just getting it all online at CPAP. Com.

Awesome experience.. Stacy was great..ken was fabulous. deanne was great... Highly recommended💋💋💋💋 STAFF IS FABULOUS

I would love to give a 5 star rating to Kristen R. and a 0 star to the branch manager, Deanne, so I am giving the entire experience 3 stars. I live out of town and brought my dad last week to get a new C Pap mask as his had broken the night before. Long story short, his prescription on file had expired, his doctors office was uncooperative and we were back with a new prescription at 4:55. The branch manager was aware of our situation but did nothing to help. At 5:00, she put on her coat and walked out the door. We needed someone to measure my dad for the new mask, but it was not done. Another employee made an educated guess on the one hed need, then she left. Kristen stayed, helped him, and did all she could. He left with the new mask, which thankfully did work. Another employee stayed with Kristen so she would not be there after hours alone. We were all leaving at about 5:10. It wasnt a huge sacrifice, but was hugely appreciated. The branch manager showed how little she cared for her customers.

This is all new to me. The entire experience was professional and friendly, Especially Ivy who fitted me for my CPAP and explained how to use it. They get 5 stars!!!

I was seen at the Tyler Tx Healthline facility 2-12-20, I found the staff professional and efficient, they were friendly and answered all my questions. The device I received was about 1/3 of the price of their competitor ; I recommend this provider to everybody.

The ladies here are super sweet and answered all of the questions we had! Very informative and helped us figure out how to work the machine.

Employees were very knowledgeable with great attitudes. It was a pleasure picking up my new CPAP machine with instruction on how to install and use by Ivy. Looking forward to a long working relationship.

Customer service at the Tyler location was amazing! Thoroughly explained everything! And I’m looking forward to trying out my new CPAP!

I have used a Cpap for 5 years and recently changed to Healthline for a replacement machine. This company was highly recommended for their service and compassion. I am so glad that I made the change. The office staff is SUPER!

My mother was set up on a Trilogy breathing machine and my mom’s Physician & the Rep Kevin helped to get it approved & set up. My mother is like a different person now and doing so much better. Thank You Healthline.

The experience was wonderful. Equipment exceptional and staff professional and courteous. I recommend completely

Great service. Ken did a good job explaining all the features of my new CPAP machine and how to use and clean it.

Very good information from the lady helping us with husbands new CPAP machine. She took time with us, answered any questions, explained thoroughly. Didnt feel rushed to get thru appointment.

I went in to get set up for my cpap machine. The staff was very friendly. They went thru the process with me and explained everything clearly and made it simple. They answered all my questions. Nothing was rushed. Overall it was a great experience with very helpful staff.

Had a problem with my CPAP. After talking to a rep, everything was corrected. Nice experience. Thanks

Melissa is amazing. She is very nice and knowledgeable. And beyond patient with me.

Healthline is a TRUE ADVOCATE for their clients! They go so above and beyond to get you the help you need. In my case, I suffered from a very complex case of sleep apnea. No one, not even the doctors, worked harder for me than Healthline did. They knew I was in serious trouble with my condition and they were determined to help me. I had just about given up hope, but Healthline didn’t! If you need any help with your supplies or an advocate to help you get what you need and deserve, Please Please get in touch with Healthline. They will become your friends as well as a health care partner. A special shout to Dee Ann and Ivy in the Tyler office!! Thank all of you for all you do.

I have had bad experiences with DME companies in the past to the point I was about to have a panic attack just walking into the door to ask for help with my equipment. The ladies here were so nice and caring and eased my fears. Kristen took the time to explain things to me and showed me how to take apart my machine properly and told me what I had been doing wrong. Never once did I feel the stress I had before. I am so glad I came here and will be moving my whole family over for all of our DME supplies. If you ever need someone to explain to you how to use your equipment and not rush through things like they have better things to do, I would 1 trillion percent recommend going and talking to Kristen or any of the people here at the Tyler Healthline Medical.

Mrs. Ivy explained the whole works of how to use my cpap machine .She demonstrated each step and made sure I was comfortable repeating exactly what she had showed me .The ladies at the front desk are very pleasant also .

Sat in an appointment with my friend while she was getting her cpap and I’m seriously considering looking into getting one myself, it looks like she will be sleeping so comfortably and the tech did such a great job in explaining how to use the device!

My 5 yr old son had an infection in his lungs. Kevin at Healthline Tyler helped us with the breathing device that my son needed and showed us exactly how to use it. The nebulizer was the shape of a cute Seal character. This made his breathing treatments fun for my son! Thank you Kevin!

Very informative. Clear explanations. Totally pleasant experience

Great service. Very fast and explained everything very well.

Kristen was very professional and was very helpful and Im thankful for Heathline Tyler for being very welcoming to their patients..

My husband has ALS and he is on oxygen 24 hours. Healthline employees have been kind, considerate, and so helpful. Stayton delivers the oxygen and supplies and Ivy is our therapist. We love them.

The lady that was doing my order was very very nice and that have great service.

Everyone was very nice and welcoming when walk in. Explain everything that is needed to be known for my new machine.

Ivy was very helpful with the instructions for my equipment set-up. I would recommend Healthline for all respiratory and DME needs.

Amazing service! You wont be disappointed.

Very nice people to work with, the ladies are very sweet and informative. I definitely recommend this place.

The guy was very nice and he was very helpful and I recommend him to other people ask for stayton he is very good and shows everything When came out to seating up oxygen and home fill unit showed us how to do everything

Ivy was a real good employee and gave me real good service I’m very pleased with her she is wonderful

Mrs Ivy is very knowledgeable and explained to me how to set up my cpap. She was very polite.

Been there 2 times and have seen 2 different people for cpap mask fits. both times they were helpful and pleasant.

All Good! Excellent service and very courteous staff!

Melissa was wonderful helping me set up my new machine

I am excited to get started and my experience has been very helpful.

My experience was exceptional! Very informative and caring.

The Melissa and Ivy were very thorough in answering all my questions

We have experienced superior service for my special needs son. The staff is professional, helpful and attentive to our needs.

Very knowledgeable staff, friendly and super fast service!!

Everyone in th office was so kind. Slatten explained things so well to my mom. Thank you!

Everyone at Healthline are very professional. I really enjoy the friendliness of everyone in the office I have always had a great experience every time I visit there office

The guy was very nice and he was very helpful and I recommend him to other people ask for stayton he is very good and shows everything

Everyone with Healthline has been great, Especially Kevin. He helped me work with my doctor to get the proper machine and has helped the doctors office make several adjustments and get my CPAP performing at its optimal capacity.

Very helpful and knowledgeable!!! Recieved information I previously had not recieved about my C-PAP.

Theses are awesome people here. Thx

My husband has COPD and requires oxygen frequently. Healthline has been very good at educating him on how to use the equipment and bringing supplies promptly. All personnel are friendly and professional.

The two resp. therapists, Kevin & Ivy, at Healthline, Troup Hwy. are fantastic. I have had a CPAP for 15 years, moved to Texas recently and my old CPAP died. These two wonderful people helped me get my doctors Rx and info then found the machine that was right for me. They went the extra mile and now my CPAP and I are home and sleeping well. Thank you Kevin & Ivy!!!

They were awesome with my 17 year old and myself.

After initial problems reading the machine and finding out the data is not collected from midnight to midnight, we were able to work out any problems that we had. The company had their top officials work with us and we are very happy with the outcome. We will continue to use this company.

They provide great service and are really quick to help you and deliver your equipment!! Very easy to talk to and provide what you need😁😁

Great experience very nice people

Staff was very friendly. Instructor did a great job

This place is awesome.

I HAD A VERY NICE MAN BRING MY O2 HE EXPLAINED ALL ABOUT EVERYTHING I NEEDED TO KNOW. I WILL SHARE THIS COMPANY WITH MY FRIENDS .HIS NAME IS STAYTON GRAVES THANKS LINDA SOWELL

Awsome service by staff!

Great services at this places.

Very nice and helpful