My wife and I were not looking for this place, we were driving by and decided let’s just stop in and see what they have. We honestly had little to no expectation to find anything. We were indeed mistaken. This place is definitely the best kept secret with amazing prices and furniture! Scott was absolutely amazing in helping up find our perfect couch!! We will definitely be back to furnish our home!!
I have had the Arabella queen pillow top mattress with hybrid cooling gel now for a 1yr or more, it is by far the most comfortable an you just wanna stay laying down it so nice .
We just bought a memory foam mattress (our second from here) and I cannot say enough good things about our experience. Our sales rep was super helpful, knowledgeable and was fun and friendly, especially given my fiancee was trying to beat him up on the price lol! I really try to support local, family owned businesses and this is a true gem. Shop local!
We bought a leather couch set from them and it was the biggest mistake ever. First off we got them damaged, they were under warranty so they picked them up at a fee to be repaired. For six months there was a lack of communication on there ended. They kept telling us they would contact l Lane to see how the repairs were going. Funny thing when I contacted lane they had no record of my furniture, because they were being repaired by a discount furniture place in Indy. Finally they are finished and as you can see by the pictures they were worse then when they picked them up, original damage was popped seams. There was even moister on the couches from sitting outside in the sun. Not to mention we had to drive 3 hrs from Indy to Valpo( since we moved) they were wrapped in plastic so we didn’t want to unwrap for the 3 hrs back.They never offered to give us a knife and re wrap them so we could look at them. They told us we had to sign the paper or we couldn’t take them so we did. Of course now they are throwing that signed paper that they made us sign back in our faces and wont do any kind of refund.I have even tried to compromise and said it didnt have to be the full amount since the ottoman wasnt damaged, just give me a refund for the couches but NO. Do not buy from this shady company I REPEAT DO NOT BUY FROM THEM!!!! I’ve also reported them to the BBB and they don’t care. Says a lot!
Very helpful salesperson and gave me the best price around for the highest quality matress
Stephen was great! We got a great mattress at an incredible price
Absolute great service. Steven is very knowledgeable and a great help.
We went to Luxury Mattress and Furniture to purchase a sofa. The store is very small and only has a few selections on display. However, they did have much more that could be ordered. I spoke with Stephen who was my salesman. He was nice enough. He showed me a picture of a sectional that they just got in. However, it was still in the box. So when I asked to see the material, I was told that wasnt an option. However, Stephen did show me a sectional that had the same fabric just in a different color. So, we ordered it. We were told delivery should be between 10-12. They showed up at 330pm. (Which was fine as I was home) When they brought the sofa in, it was NOTHING like Stephen said. The fabric is like sandpaper. It almost is like outdoor furniture. I couldnt have been more disappointed. I contacted the store right away. Stephen answered and was absolutely no help. Basically stated that there was nothing he could do and they would not return it. Didnt apologize or claim any responsibility. Stated I showed you the swatch of fabric in the book Well, that swatch of fabric was a color picture. Not an actual piece of fabric. When I asked if I could have his supervisors information, he down right refused. Absolutely no customer service after they have your money! Buyer beware! I have contacted the Better Business Bureau, The Attorney General, and my credit card company. Stephen needs a lesson in service recovery. Unless that have the exact thing in the store - do not go there!
Will not honer their warranty unless you write a bad review. Ask you to take it off then they are completely friendly and helpful. Then will charge you for the delivery when you have been the one who was inconvenienced with the poor quality furniture they sell I was happy with my previous purchase but seeing that their warranty policy is terrible i will never buy anything from there again. Stay away !!!
As a return customer I appreciate the quality furniture and helpful and friendly sales staff.
We have been here a couple of times in the last few years and they never disappoint. We recently purchased a mattress which was easy and the price was great for the high quality mattress. I would definitely recommend this place for anyone looking for American made, quality furniture for a great price!
Great service from Steven! Very courteous and knowledgable.Best deal on mattresses too!!
If I could give them zero stars I would. Ordered a living room set back in February, paid cash in full.We were told 2-12 weeks for delivery. We weren’t thrilled about the possibility of a long wait but we’re told it is usually only about 8 weeks. Ok we could deal with that. Twenty or so weeks later…still no furniture. Blaming it on Covid! Another few weeks pass and I call again. They still don’t have any answers for me and after much arguing and telling me that I signed a contract I told them the contract is void because they didn’t live up to their end of the bargain, they agreed to give me my money back. The very next day when I was supposed to go pick up my money, the weasels called my husband while he was at work and told them they had the recliner and loveseat available to be delivered that day and they should have the couch available in a couple weeks. While my husband is regretting this every day, he agreed. So here we are with a recliner and loveseat, but still no couch!! We call there every week or 2 and still get the same story about Covid delays. It has been over 7 months since we ordered the set. At this rate the recliner and loveseat will be a year old before we get our couch. They are rude and not very good with customer service. I gave them a bad review on FACEBOOK and they deleted it and blocked me. That move right there shows you what kind of business they are. Can’t own up to their mistakes or take any criticism. I do not recommend this place at all
Steven was such sales associate. We were warmly greeted when we walked in, the atmosphere was very relaxed. Many modern options to choose from. I would recommend this furniture shop to my friends and relatives. Thanks again Steven for all your help.
What an enjoyable furniture buying experience! Stephen was so knowledgeable and friendly. Highly recommend stopping in to see him before making a purchase elsewhere!
Very happy with the options available and the salesman was very informative and not pushy
It was amazing. Great, friendly service. Great food. Delicious choices. 1st time there and I couldnt decide on breakfast or lunch! Will definitely go again!!
Stephen was very knowledgeable today and made a well informed sell! We bought a full living room set, an extra recliner, King mattress, box springs and sheets. We would highly recommend Luxury in Valpo!! 10/10
Great place awesome quality pieces and decent prices and 90 day same as cash
Quality product at such a reasonable price and customer service was excellent. So glad we made the trip here!
They have some really great sales and a good variety to choose from. There delivery times are not bad either. They said 2 to 12 weeks for delivery but it did not take that long at all. We just received our living room set today.
Great experience! Stephen was awesome and had us set up with 2 new mattresses within minutes of walking in!! Wld highly recommend anyone looking for mattresses or furniture to come here!!!
Great prices. Steven was great help!!Was able to deliver when I needed it.
Stephen was great very accommodating. The prices are fair and you get a great product. Only place that has mattresses in stock. Highly recommend!!
Great experience here, very helpful people, will be back in the future!
Stephen was extremely helpful and knowledgeable of the mattresses and furniture! We had a great experience! Luxury Mattress of Valparaiso has the best prices around!
My son is ready for IU with a new mattress. definitely recommend!!
Great furniture and great prices! Steven was super helpful!
Everything was very smooth and easy. Austin, the sales person, was very knowledgeable and answered every question that I had. After ii determined what I was purchasing he went out of his way to make the product available instead of waiting 4 days to pick it up. The ask process was very enjoyable.
Buying furniture at Luxury was, hands down, the most painless purchase we’ve ever experienced. I was in and out of the showroom in less than 20 minutes and we had our furniture 2 hours later THE SAME DAY!!! The prices are unbeatable and the pieces are American made. We couldn’t be more happy.
This by far is the best experience I have ever had when it comes to buying a bed. Just 3 days into our new bed and my back and neck feel so much better. Im starting to even feel more energetic and not feel so run down after I get up since getting our new bed. The salesman was not pushy for a sale at all but was very helpful and knowledgeable. Ive already told people at work about this store. The selection they had was great and the prices and delivery times were unbelievable. Go there and buy something. You wont be sorry.
Wonderful local family business. I love my adjustable bed/mattress and my comfortable furniture, chair and couch. Owner is great. Also, the delivery men are fantastic. Great place to do business with. I highly recommend.
We were shopping for a mattress in the area and ended up buying here. Austin was very knowledgeable and a straight shooter, which we like in a salesperson.We bought a Symbol, Arabella hybrid set. Symbol does not do a lot of advertising, which keeps their product cost down. We love that it is US made and has a 10 year warranty. We feel we bought a higher quality product for a good price. If shopping for a mattress or furniture it is definately worth it to stop here.
Just love this store, no pushy salespeople, just answers to all questions. I would recommend this store to anyone interested in furniture or beds!
My salesman Stephen was very knowledgeable, friendly and professional..Making this purchase was an easy experience..I highly recommend!
Five Star ratingI ordered two mattress sets on Sunday and they were both delivered on Tuesday. Very positive experience from ordering to delivery and set up. Would highly recommend to everyone!Denise
Thanks Kathy Gallagher for your comment I’ll take my business somewhere else I just move to the area and I don’t want this type of problems.
We purchased a complete bedroom set in 2019, this purchase was spectacular. In July of 2020 we purchased complete living room set. The reason for purchasing again was 1st purchase above, and the store telling us it was in stock at purchase time. Sadly we were lied to on this purchase. Date of delivery, we were not told that we were only getting 2 pieces of 3 piece set. Then to top it off salesman canceled our order for remaining piece without our approval. It took until late February to get order fulfilled, 7 months, cancellation, misrepresenting availability of initial purchase, will not do biz again...
Great prices and friendly associate
Great service, actual mattresses to test, high luxury at deep discounts.
Stephen was extremely helpful in making our mattress shopping a great experience. Great prices and great customer service.
Excellent customer service and very prompt on handling any issues. Very comfortable furniture and mattresses. Also very reasonable on prices, highly recommend this local business.
I broke my back when I was younger ans this matress has literally changed my life. Instead of waking up in pain, I wake up refreshed.
Sales person was great! No pressure let us take our time and wander around the store looking at everything before making our decision on what to purchase
Excellent selection, prices, and service. The finance options have 90 day same as cash option so your not paying anything in interest while being able to build credit. I got a split king adjustable bed with massagers and bluetooth. It paired to our phones easily, along with the included remotes. Bed frame was setup within 2 minutes of unboxing. Simply unfolded, legs screwed in, and one push of a button and everything was synced up. The mattress is the most comfortable Ive been in. The under bed led lighting makes for an easy trip to bathroom at night. Ide recommended them as a store for excellent service, and the products they sell for the build quality, price, selection, and warranty.
This is my go to for all my furniture needs. Over the past year and a half Ive purchased a dining set, two bedroom sets and a chair. High quality, reasonable prices and no credit check financing! Couldnt ask for more!
Very friendly staff, clean store and staff was very knowledgeable of the mattresses. Made decision easy!
Great customer service, selection and prices. The business is family owned which is a plus. Definitely will go there again.
Very smooth an easy. Austin, the sales person, was very knowledgeable and answered every question that I had. I can’t wait to get my new mattress and living room set!!!!!Thanks Austin
Great customer service. The movers were so professional and amazing. Highly recommend this company i wish i found this store sooner.
Talk about Luxury, my go to store for mattresses and furniture when it comes to my house. Staff is great, very nice store all around. I recommended this store for any mattress and furniture lookers out there.
Been waiting 8 months for the new furniture that was supposed to be here in February. Terrible service and communication
My husband and I were looking for affordable furniture sets, and dining room tables. Seen an ad on Facebook, for Luxury Mattress and Furniture in Valpo, I drove over on my day off this past Saturday, 12/5. I was greeted by Austin. He was with another customer at the time. I looked around and found exactly what I wanted. When he came up to me, I told him my price and what I wanted, and he gave me the exact rundown of what was in stock, And what would have a lengthy wait. He was very knowledgeable, and straight forward! Was in and out within 45 minutes! Needles to say, getting our furniture delivered and set up, within 3 days! Cant wait! Thanks for a great experience, Austin!
Excellent service and Scott was very helpful.Very nice selection on mattresses..Highly recommend..
Best mattress, best price.
Love my new reclining loveseat, so does my wife. Will definitely be back in a couple years when we have more room. Excellent customer service, not stalking you. Highly reccomend Luxury Mattress and Furniture
Great place to buy furniture friendly people and delivery men were very professional love my furniture
Great prices, very professional and nice selection!
Absolutely the best experience I have ever had buying a mattress set, they will get all of my future business! No pressure, no hassle! I wish all purchases were this easy and compared to other mattresses I checked out the quality of the one I purchased was just as good! Great salesman also!
I had gone to another furniture store and was told it would be 3 weeks before I could get a sectional. I then decided to go to Luxury Furniture and Mattress on a Tuesday. I was able to pick out a sectional, did the paperwork and my sectional was delivered that Friday. my experience was great from purchase to delivery. Thank you Luxury Furniture and Mattress.
Ordered furniture in August. Still haven’t received the furniture. They started taking payments out within 2 weeks and no calls or updates from them unless I call!!! I know there’s a pandemic but why sell furniture u don’t have or can’t get within a reasonable amount of time!!??
Love the quality of their products!
Went there today. Neither sales consultant wore masks! The female claimed to have a 1 year old and would never use scotch guard on furniture because of fumes. She would however expose people to covid. Ridiculous! We were masks to protect other people! They let me know they dont care about customers!
More than pleased with the with the selection and service. Service is second to none and the product is top notch quality! I highly recommend and will surely do more business With them in the future!
I purchased my first bedroom set from Luxury Mattress and Furniture. I couldnt be happier with the quality and the unbelievably reasonable price I paid for it. Id also like to acknowledge Edward III and Edward Jr. on their courtesy and professional customer service in setting up the furniture and confirming it was where I wanted it. As well as making sure it wasnt damaged before they left. Luxury Mattress and Furniture has earned my future business in furniture shopping.
Visited this store after shopping at a few other places in town off a recommendation. The prices were way better for the same type of mattress I was looking for elsewhere. No haggle, no nonsense and straight to the point. I bought a bed on the spot and am able to pick it up the next day (I chose pick up rather than delivery).
About 5 years ago I bought a king size mattress from this place which it was suppose to be a good quality mattress with 10 years warranty, two years later the mattress have a deep for which I contact them and I was offer a one time replacement which I didn’t know that’s how their warranty worked. I was also offered to upgrade to a suppose to be better mattress by paying the difference which I did, a few years later and I’m in the same situation and I sent them a message letting them know of the issue not looking for anything since they were very clear during the replacement process that it was one time thing, well they didn’t even acknowledge my message. I don’t recommend the products from this place make yourself a favor and expend a little extra and buy from reputable brands that stand behind their products.
Great store, competitive prices, always buy my furniture and mattresses from here.
They had what I needed for a price that I could afford at the time I needed it. Good quality material.
From the beginning to the end of this transaction, every step went smoothly. The customer service is A++, being helpful and professional. Delivery was early, as requested, and also courteous.The furniture is great quality and so so comfortable. We will be back soon for new mattresses and we highly recommend Luxury Mattress and Furniture.
Did some shopping around for a mattress before I made my final decision. Glad I decided to stop in at Luxury Mattress. Austin was exceptionally helpful and very knowledgeable about all my questions. Would definitely recommend Luxury Mattress to anyone who is in the market for a new mattress! Thanks again Austin for all your help!
It was a very nice clean place very nice people they get to the point and you get what youre looking for and the price is not bad I would go back again if need any furniture
We saw a queen box spring online for$75. Went to the store and it was $99.99. We pulled it up online and showed thre salesman.He asked his manager and the manager changed their price while we were in the store and said no sorry. Very poor business practice.
The process was quick an simple! I had been looking at their fb page for weeks trying to decide if it was worth making the trip and I was NOT disappointed! Picked out the couch Ive been dreaming about and even picked out the perfect custom bedroom set! I was so happy with the service, I went back and purchased the mattress!
My experience was great. The salesman Austin was really nice and very knowledgeable about the products. I came out relieved and happy about my purchase! Thanks again Austin!!
Excellent products with excellent staff. Will help you with what ever your looking for. Would highly recommend to anyone.
Great customer service and quality furniture
We had a great experience at Luxury Mattress & are happy with our new mattress & power base! Edward & his son, Edward were very professional & helpful with delivery & set up & made sure everything was good before they left! Id highly recommend this business if you are interested in a new mattress!
This is the second bed I have purchased from Luxury Mattress and Furniture (the first was a bed for my parents who moved here last spring). We are both very happy with our purchases and feel that these prices cant be beat and for the same quality as other big furniture stores. Great service, quick delivery and no issues. Will continue to give them our business.
Prices are great. The bed set I ordered looks amazing. Delivery was fast, and the crew putting together everything was in and out in a snap. Overall Im super happy with everything.
Good place for your household furniture shopping needs. We will buy here again.
By far the best place to buy a mattress or furniture. I’ve gone other places who wanted to charge thousands more than what I paid for from luxury. Plus it was better quality and warranties. They don’t pressure you into buying anything and will answer any question you could have.
Awesome selections and very informative and friendly staff!!!
The bed I purchased is incredible! I love it, so comfy. Zero gravity setting is like sleeping on a cloud. I didnt think Id like the massage setting (vibration) but I really do. Its so relaxing.I was disappointed in the lack delivery time frame given. They wont even give a 4hr time frame. I waited till 6p for them to finally show up. My sister had purchased a bed as well and waited till 9p for them to finally show up. I think thats crazy. The beds are great and are an amazing deal for all the amenities they have. Once the irritating delivery is over, youll love the bed. If you finance, definitely pay over the amount on your paperwork. The payment plan they give will take longer than 90 days but you only have 90 days interest free. 91 days and youll pay all the interest which is a lot!!
Great people and great prices! I hate furniture shopping and they made it easy. From the time we stepped in the door till furniture was in place was hassle free and a breeze. Would highly recommend if looking for a great experience, great furniture, and great prices!
Quality products friendly service .
Great prices and awesome salesman. He took the time to explain everything to us and when we ran into an issue, he rectified the issue right away. I would recommend this place to anyone and everyone. Thank you!!!
My fastest shopping trip by far they are great! Tried the mattresses picked the one we wanted paid for it and was out the door in 5 minutes. I would tell anyone to go there and the dont have pushy salesman either. He was very professional and informative.
Nice showroom quality furniture Great prices!
Nicole was very informative about their mattresses and what best suits my needs with my sleeping habits, and delivery dates available was next day, which is unheard of but a great quality. The delivery men were polite and top notch curtious. Above all that, the prices could not be beat anywhere.. I highly recommend visiting this store for all home furnishing needs before anywhere else. I have to add that when I went back I bought another mattress set and the customer service was just as great as the first time.
This is my second mattress purchase through Luxury Mattress and Furniture! I definitely am not going anywhere else for my mattresses or couches! I have gotten 2 mattresses and they are absolutely amazing! They have a great selection, work well with financial needs, friendly employees, and the delivery service is great! The delivery guys keep in contact with you throughout the day of the delivery! It was so helpful! I didn’t have to sit at home waiting hours upon hours for them. I wish all companies were this easy to get along with!!! Thanks guys!
Absolutely amazing! The quality of the couch is great and the price couldn’t be beat. I will shop here for future furniture needs. Everything was handled quickly and efficiently. Delivery was quick. Love this place!
Wonderful furniture at a terrific price! The items arrived exactly as pictured and the father and son team that brought the furniture were very nice and helpful! They set everything up and helped us troubleshoot where to place a piece of furniture that didnt fit where we had thought we would place it. The salesman at the store was also very friendly and professional and allowed me to take my time and politely answered my questions. We will be purchasing there again!
Salesman had great knowledge of the product, answered all of our questions, and let us take our time to find the perfect mattresses. Prices were extremely reasonable and delivery was the very next day! Definitely worth a stop in for any bedroom or living room furniture needs! Plus, products are all made in the USA!!
Great, clean, and friendly place. I was in the market for a nice affordable rocker recliner, and the salesman Scott delivered. Not only did he show me a comfortable rocker/recliner. It also swiveled. No hassle no pressure environment. Bonus got my chair delivered a day early. Would recommend to anyone that needs a quality mattress and or furniture. Will definitely have my business in the future.
Owner cares greatly about his business. This store is top of the line highly recommended
Just bought my first living room set. Had the best customer service. All the questions I had were answered without any problem. Had respect the whole time I was there.