They make good machines that work with many types of labels, and design to suit your needs, within reason. Note however, they have extremely poor customer service compared to many others in the labeling machine business. For example, if you need technical support, or need to reach their accounts dept., our typical response time across this year has been ~4-6 business days (assuming they do respond). Response rates are marginally improved when contacted via email. This effectively means there is no efficient manner in which to get change parts: you just have to keep bugging them until they respond.