Customer service was very helpful with giving me pricing on new phones and cost per month with activation fee which another T-Mobile mobile retail store was given free activation and 25% off total bill which I seen at the fair but could only get that discount at mobile fair sales trailer. Very helpful. Just not sure if I want to be under a two year contract. Yes a new phone be would be nice but the phone I have is like brand new. Just a want a not a need. I surely dont need to spend a thousand dollars are more just to have a newer phone when the one I or you may have does more than what I need or use it for.

Thank you Darius for your stellar customer service! Thank you for being so patient! Going forward we will use this T-Mobile store!

The store in villa Rica was a very good experience. The people were very helpful and polite!!!

Talk about trading in a iPhone to a upgrade. Was told the money differences would have to be added to the bill, We wanted to pay cash and we were told We couldnt.

First off, this is the T-Mobile store that is next to the Walmart.I was looking for a specific phone and could not find it. I was incredibly excited when the T-Mobile store in Hiram called up this store and found out they had only one in stock. I rushed over.As soon as I entered the store I was immediately greeted by Carolina. She was truly exceptional and super friendly. After I told her that a phone was being held for me, she went and fetched it form me. She took care of everything and got everything transferred over to my new phone.This process of getting a new phone was really easy. Thank you Carolina for all your help!And although they didnt directly assist me as Carolina did, Josh and Tim were very friendly.

I had a great experience upgrading my phone. The staff was pleasant and very informative. They suggested the perfect phone for my needs. Thank you Josh, Tim and Darius. Definitely a loyal customer.

Dailas service today in store was excellent. The entire team was fantastic even during the rush hour!

Went inside the store on 9/24/2020 to upgrade my phones. All three employees appeared less than enthused to help me. After confirming the store honors the online pricing from Sprint / T Mobile, I decided to follow through on the purchase. Long story short, the store was close to double the cost to upgrade my phones then and there. Deciding I was already there, I decided to go through with the transaction. I was charged close to $400... After a few minutes, the gentlemen got on his phone and walked to the back stock room. He came back and stated he knew Id been charged, but there was something wrong with their equipment. He stated there were several options, none of which included my phones or a refund at the moment. I asked him to cancel the transaction and he advised he would. I left the store with pretty much what amounted to a handwritten IOU and less $400. The money is still pending and has not yet been returned. Id avoid this reseller and go to an official store or order online.

Daila and Darius provided fantastic customer services! They even stayed past hours to help service me! I really enjoyed her great customer service!

Probably the worst T-Mobile I’ve been to! Customer service is horrible here. No one greets you when you walk in. They just look at you like you did something wrong. Or they try to avoid eye contact. I won’t be back.

Great experience overall. Nana had my new phone hooked up and me out the door in record time. Very pleased!!

Great and fast service! Highly recommend this store. Nana was amazing! He’s the go to guy in the cell phone business.

Great service. Very pleased with my purchase. All staff is amazing. Especially Asia.went above and beyond. #Ace

Hello everyone!! I normally dont write reviews, however, PLEASE GO SEE TIM at the Villa Rica location. He provided quality customer service and I left as a happy customer!! Way to go Tim!! He gets an A+++!!!

I went in to get a new line of service and the staff was more than helpful. They explored every option for me to see which was best for me. They were patient and resourceful when it came to being knowledgeable. Darius and Travis were the best. Definitely will be the store I use for any future purchases.

I was greeted at the front door and its all went down hill from there. I had some tech issues wrong with phone. I was basically told its not there problem. They dont fix phones at this location. Call tech support. That is not good customer service. Help the customer with the process, call tech support while Im there

Employees discriminate against people with underlying health conditions such as asthma, COPD, and any other condition that prevents wearing a mask.Americans with Disabilities Act states: “No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who...operates a place of public accommodation.”

They really took care of everything once we bought the phone. Rally nice staff.

This store has the best employees! Got me in and out very fast and were dedicated to help.

I visited T-Mobile to have service moved from one carrier to T-Mobile. Thanks Asia and Nana for helping me out.Sincerely, Kevin (your CEO)

Nana and Tim was real nice very patient and I really appreciate those two young men keep the good work up

We had a very nice salesperson at T-Mobile of Villa Rica. Daila was very knowledgeable of her products, patient and helpful. She was very professional and made my visit a pleasant experience.

Mr. Tim was awesome, he helped me on the spot, he is courteous, professional and has great customer service, absolutely Manager/Owner presence 😃👍👍👍👍👍

Customer service provided by Daila was excellent. She was pleasant and very knowledgeable.

I enjoy the T-mobile Network experience! I highly recommend that every sprint customer joins the T-mobile service!

T-mobile gave us a great experience when I upgraded my wifes phone back in October.

Daily was definitely a mobile expert for me today and saw my problem so give her what she working for me

I was so please with sales support they were great.Asia Y was the one who assisted me and went out of her way . I am making this store my home store.THANK YOU so much!!

Nana was the person who helped my family and I at the store. He was polite, helpful and got everything I needed done efficiently. We are very satisfied with the service we received.

Joshua did an excellent service. Reccomended to everyone.

Want to get the best service customer service come and see TIM HES THE BEST!!!!

Just ok. I made a blank trip basically. I called before I visited the location and the employee could have given the information over the phone instead of in the location. Then when I informed him that I was the account owner he wanted to dispute that it was my Mommas account. I have this account for my IPad and my Mommas cell phone. He finally went to a screen on the computer that showed that I was indeed the owner. He blamed it on it being weird that it did that.... yeah whatever. In a pandemic, no one desires going out to take care of something that can be taking care of over the phone. Im thinking of going to AT&T.

Went in the Villa Rica store this past Sunday. Three people working. The guy helping me upgrade my phone accomplished what I came to accomplish, but was not motivated or business professional at all. The guy was watching basketball on his phone and never looked me in the eye while helping me. While I was checking out I also heard him complain to another co worker that today wasn’t a good day to get busy. More people walked in behind me and I heard him say you have to be kidding. Didn’t expect much, but it just wasn’t a good experience.

Excellent service. Nana helped me with new phone and answered all my questions.

Nana knew his stuff and very good customer service.

Great experience every time I visit! Although this isn’t a repair location these young guys are well educated and professionals with technology and customer service! 10 out of 10 I’ll be back again! 👍

Such a great service ! employees were knowledgeable and efficient.

Courteous & friendly staff. Very helpful & knowledgeable . Jason S. is the manager, very professional, knowledgeable & tech savvy !! Nana B. was also very kind & helpful. Dahnte R. was my sales rep. with a great personality & helpful as well. Everyone who works there is very kind, helpful & welcoming. They make tech shopping fun & less stressful.

Great environment wonderful people. They go above and beyond every time I visit. If you need a phone, tablet, or accessories go talk to Jason! He will help you out and make sure you are taken care of.

Nana was awesome!! My screen was off and was not working. I was so scared to lose my pictures but Nana figure out not only how to turn it on but restored my pics. Highly recommend this location. All the team members working that day were great!

I can’t thank the entire staff at this location enough for going above and beyond helping me get the phone that I need for my jobs. Everyone was kind and informative. Heck some even entertained my two TODDLERS (4 & 2 yrs of age) for most of our visit yesterday. Then helped me return the phone that I assumed would work best to just find out the voice over LTE didn’t work on the iPhone 7plus. If you have sprint I highly recommend stopping in and seeing them. All are very welcoming and music is wonderful.Thank you everyone for making my experience enjoyable. Will gladly come back and spend money with this location

My sales person at the Villa Rica store was Nana Basoa. He was professional, proficient & informative. As soon as I walked in the door he greeted me, and began assisting me. As other customers came in, and the phone rang, he multi-task but kept me as his priority. He also informed me of Sprint benefits that I immediately jumped on. His awesome customer service reminded me of why I want to remain a Sprint consumer. Thanks Nana!

Tim did very great

Went in to upgrade my phone and walked out with more knowledgeon my device. James showed me how to truly utilize my device and the process went extremely quickly being that i already knew exactly what i want! Ill definitely be back to shop with this store.

Nice employees

Travis help to reset my new sim card

Wow! Had I been given the kind of service and support I received at this store, I would have never even considered leaving Sprint after over a decade of loyalty to them. The store manager Jason Strand and his able associate Aljeanae took care of all my needs, providing my wife and me with new phones and a much better plan than the one for which I’d been paying. You want good service? Go see them now!!!

The best customer service Ive had. James was very helpful! I would definitely go back.

Walked in and was instantly greeted! Very friendly staff and they seem to have great morale in the store which mean their manager must have a great attitude. Id definitely keep doing business here!!

After attempting to receive help at another Sprint store where the rep was inattentive and rude, we happened to be passing the Villa Rica store and decided to just go in. We were greeted immediately by both staff members, Jashuana Bates & James Nichols, who were smiling and friendly. They helped us quickly and did not seemed bothered by our frequent questions. Jashuana even offered to help with my new S10 switch over while she was still working on my girlfriends S10e activation. I am so glad we stopped here and they have revived our belief in Sprint customer service! So we decided to go ahead & buy our otter boxes here and the wonderful assistance and honest advice continued.

I love this store the staff are always nice to me. They help me and their customer service is awesome!! Aljeanae and the crew are great!❤️❤️🎈

Absolute stellar service!

I was on vacation and I came to this sprint store because my phone was giving me issues and Aljeanae was so pleasant and knowledgeable! She made everything look so easy & made sure I was completely taken care of. I knew the true definition southern hospitality when I left!

Nana went above and beyond my expectations today to try and resolve a problem that I was experiencing with my new phone. I appreciate his support throughout that process. Thank you!

JJ is amazing!! He made my progress of receiving a new phone painless! He is very patience and extremely knowledgeable! Thanks.

My phone bill is way too dang expensive and my phone service never works. But customer service is always great and helpful.

Nana, Leila, & Jason gave me the best customer service experience Ive recieved. They helped me and went out of there way to make sure I was walking out of there store with the best deal. Thanks for all of yalls help. Highly recommend this store for all your phone needs.

Nana was GREAT! Helped us out with a great deal on a phone!! Definatly come see him for all your needs with sprint

My phone stopped working and they set me up with a new phone in no time. The ladies on staff that day were very friendly and they knew what they were doing. Fixed the problems that the Carrollton store had made on my account. It was much appreciated.

Customer service was great

Great customer service, everyone in the store was very helpful ! Outstanding personalities ! I recommend Everyone to come in an experience such positive energy or even switch to some of their great deals which helped me save a lot ❗️Awesome people & prices with enjoyable music while I shopped, All around Satisfied Customer 😀❗️

Great staff. Very friendly and attentive. I would definitely recommend visiting this location.

Great people manager was very nice and helpful

I absolutely loved the employees, they all have amazing personalities, James R was absolutely amazing, I was very impressed

Jason in villa Rica is amazing, Jason has been my go to for all of my phone issue. Thank you so much Jason

This store was very helpful. The people were extremely helpful, knowledgeable, and friendly.

I had a great experience at this store. Aljeanae and the other employees here were very helpful. Aljeanae took extra time to get my family the best plan, and she saved us money !!!

Will never use Sprint again and dont buy their insurance unless you like having to go all the way to Paulding county to get the phone it fixed. Went to TMobile and got 5G service suck it Sprint.

Great customer service very friendly and helpful, went above and beyond thanks guys!!!

I really want to commend Aljeanae Broadnax on her professionalism and knowledge. She’s truly an asset to the Sprint organization.

Love the experience the staff was really helpful great team great environment just love it all around great

Aljeanae was amazing with helping us with getting our new iphoneX. Wonderful customer service! Would highly recommend you ask for her when going to this location.

They have been the greatest team of employees in helping me on upgrading and support maintaining my questions and understanding how to do new tasks on my phone and gear.

Loved the whole staff... 😍😍😍😍. Fast service i was very pleased.

Very good customer service James was very helpful and my service is amazing

James is always helpful with my mom! Love this store!

The customer service was awesome and the staff made me feel very comfortable about the purchase that I wanted to make for my son’s new device. I will be returning!!!

Excellent service and l appreciate everything service l received..

Very helpful. Thank you very much

I recieved excellent customer service when I was in the store on 4/22/18. Tanzia and Aljeanea were nice and worked until my issue was resolved.

Nana and Dohnte were great.

Poor customer service from the gentleman that worked there. If he went to another location post-closing... good luck!

Cool place

All they wont to do is make a sale customer service doesnt mean anything to them or return customers either

Sprint is horrible Service not within 1% of everyone else..thats a blatant lie! You get what you pay for ...... remember that!

Lied to dont trust them

Excellent service!

I just went there to get rid of there phone and I gave it to a man who gladly took it and said he was going to activate it

They are very friendly & they go above & beyond....unlike the Sprint store in Carrollton!!!!

Ask for Aljeanae she was totally awesome!!!

James was very professional and helpful.

Customer service is great

Store is not a good store to go to for customer service I walked in and asked a question felt like I was annoying them...there excited to sell you a new line with accessories but if u need actual help with your existing account they suck at helping they didnt even bother to pull up my account before answering my question if customer service was jus as good over the phone as it was in the store they would be 5*s but they act like they dont work for the same company long storey short..dont go there if u have problems with your account...-___-

Don’t believe the hype.

I succeeded at most of what I went in to do. The things that they could not do, they give me a phone number to call and finish what needed done.

Lies and hide charges

Horrible customer service

The man always is friendly

Friendly, helpful, and efficient!