This has been one of the worst companies I have ever done business with. The product itself is inferior but it doesnt even come close to being as terrible as the customer service/management they have. I had one of their units in my possession for a total 2 weeks before it stopped working. When I sent it in for repairs it came back to me 3 months later still not working and furthermore had a new power issue. When I contacted the company about the issue they insisted it was something I did wrong and sent me another bill. This continued another 2X where I paid repair bills for problems the unit had prior to being received and guess what? I never received a working unit! I couldnt be more unimpressed by a company! Seriously poor management. I recommend you save your time and money and avoid this company.UPDATE: Prior to 2021 I worked with your company for a couple months and ordered a single printer that worked half way decent. Im sure a 50% success rate on printers must be pretty good in your eyes. And yes, there was definitely some confusion regarding your ability to send me a working printer after I paid for repairs. Paying for repairs and not getting repairs is definitely not enjoyable especially when you call the company right after receiving the machine to tell them about the issues only to be told that we were responsible for the new issues. We truly wish you ran a better company. Best of luck to you.

Good vendor for coding printers. Very competitive solutions and good after-sale service. Osvaldo from the support team is always super helpful and very knowledgeable. Alexis is also very fast with all supplies reordering and service requests. Overall a very good experience.

They sent a broken machine, and they refused to replace it with a working machine. They gave us a partial refund for it - meaning we lost over $600. DO NOT BUY.

Great company with excellent prices and customer service. Thank you for providing tech support through Skype and FaceTime. My thanks to you Oswualdo!

These guys are honest and easy to work with. They stand by their product and offer excellent customer service. Weve been using their Preza mini machine for a year and it is great for our needs. We just bought our second one to add to our capabilities and the team at Superior were very accommodating.

Thanks so much Osvaldo y Alexis for your advice and great ideas in helping to pick the right machine for my business.theyre attentive and knowledgeable.Great machine and excellent costumer support.When I needed assistance, they were right thereto answer all my questions.I highly recommend Osvaldo and Alexis to anyone who wants great quality and excellent service.

Both products and technical assistance are top quality. Special thanks to Oswualdo for his advice that has helped us improve the efficiency of the printers.

Thank you Robert for the great costumer service! Was very patient and polite.

I had a minor issue with a product and i immediately contacted the company. They were very helpful and fast to help me resolve the issue. One of the technicians talked me on the phone as if he was there in person. I HIGHLY recommend this company to everyone. Thank you SCC.

Worst company I have ever come across ever!Dont buy anything from them you will be sorry! We purchased a 2500 piece of coding equipment, arrived and did not work. No apologies from them, we had to pay $50 out of our own pocket to send it back. Received it back a week later no response from them as to what was wrong . Still does not work was so angry they told me that they deserve the right to not do business with me!!! Hello where is my lawyer! !!

Realy helpfully people and ready to help other thanks to sales rep Robert

Contrary to their name, an inferior product with a terrible inferior one man customer service team with apathetic and completely inferior ownership. I wish the absolute worst on everyone in leadership at this pathetic excuse for a company.UPDATE: Responding six months later only further proves my point.

We were so excited to open, install, and try our new PREZA 1 case coder. When we installed the ink into the printer, it leaked all over. After a misunderstanding, Alexa called me and apologized for the issue. He sent out a replacement and we are happy with the customer service. Nice gesture SCC!

Oswaldo is Super Friendly & very attentive.They care for you and the product.I will definitely recommend their services to others.

Some guy by the name of robert was very helpful i will highly recommend him to my friends

Being new to the world of coders we were completely LOST when it came to troubleshooting. Fortunately Oswaldo came to.our rescue with patient and detailed help. I cant give enough praise for the guidance we received getting our unit set up and running! Thank you Oswaldo and Chris at Superior!!Debi DHonestly pHresh

I wont give even one star to it. As we bought mini preza from them and from starting we are getting a lot more problems, they are not replying proper. I have sent an email to owner of it even he is not replying. Third class customer care service. This is the worst experience we ever had from our any of vendors. Horrible Service.

Horrible RUDE customer service if it can even be called that.Never have I ever spoken to a company that treats its customers so rudely and the woman answering the phones is the least professional person that really makes you wonder why a company would keep a person like that around as their first interactions with customers.Absolutely unhelpful, clearly they do not care about their current customers or potential new ones. If you can find their products somewhere else please do so and avoid this company!

Oswaldo is very attentive and knowledgeable in person and via Skype. Alexis is GREAT customer service.

Oswaldo was very helpful and attentive. Thanks for your assistance and patience! - APM

I just purchased a case sealing machine, everything was good, i called their technical support and they were very helpful. they made sure that i could run the machine with no issues.

Great Service. Very attentive and detailed staff.

These guys are great and very responsive. They are my go-to company for packaging equipment.

“Superior took care of me in a tight situation. My thanks to Superior!”

Great company to work with! Thank you!

Great customer service, thank you Robert!

Absolutely terrible customer service - we have only been offered blame on not using the machine properly instead of an actual solution to fix our date coder.

Great product quality with reasonable pricing.

Super great informative and willing to help always, those guys are are on your team...thanks again

Excellent attention from Alexis and Osvaldo

We have received excellent attention from sales, in the supply of supplies, and in technical support from Oswaldo.Very good advice for the maintenance of our coding machines.