I was very disappointed with my experience at this store. My husband and I went, both planning to get our family plan and phones through t mobile. But after several dishonest sales tactics from the store manager, attempting to coerce us to buy top of the line phones and watches right then and there, we left to process our options. Some quick research revealed the dishonesty of the managers claims, and we actually went with a different carrier entirely. T Mobile lost our business today, all because of dishonest and manipulative customer service.

Just switched from Verizon to T Mobile and the process couldnt have been easier. Our rep Darrell was super friendly and very knowledgeable, he was able to answer all my questions and saved us $20 on our monthly cellphone bill and $30 on internet over Spectrum! Great customer service! As a new customer I couldnt be more pleased.

The lady that set up my phone, was very good at keeping a conversation going. that she didn’t mention to say how the screen protector was $50. so be aware when buying a phone from this place, they’ll set up your phone which is truly kind but they’ll charge you for stuff you didn’t know would cost that much until after you went through with everything. she charged up to $300 extra that didn’t go towards the phone, it went towards little things such as: the screen protector plus the charger box/cord plus labor. which is very weird, we ended up going to another t-mobile near us and they told us that she completely screwed us up. so they handled it and got everything correct, i just wanted everyone to know before they decide to go to this specific store :) make sure that you see the recipe before leaving.

Ive been a customer of T Mobile for years. I will be ending that today. I walk into the store and the first question I get asked (after the obligatory Hello) is Are you vaccinated to which I reply Yes, I am fully vaccinated.The second question I get is I need to see proof, like a cardIf my word as a customer was not good enough for you, my business relationship with you is no longer valuable anymore.For your staff to want to invasively dive into my medical history in order to add a SIM card to my kids phone is something I should probably consult an attorney about.Im curious if you asked the other customer who wasnt wearing her mask if she had her papers?I know T-Mobile is a German company, but you all dont need to repeat the 1930s on us.

My sister and I came in because we were having trouble getting a signal on or phones. Ty and Dar’rell (sp?) were so incredibly helpful! They answered every single question that we had and never made us feel like we were being rushed! They were knowledgeable and friendly and most importantly…. They solved our problem! They’re definitely doing their part to make T-Mobile look good!

Went in yo have a sim card activated. Ty told me I had to call a certain number to do it. I had tried that route. She refused to help. Another employee was going to help and she stepped in and would not let him. I went to the store on Main street and it was all taken care of in 2 minutes. I understand they are getting alot if businessfrom unhappy customers from the store I started from.

Great service. Great ppl

Where do I start? With the rep adding things to my acct without my permission or the lousy service I received upon entering the store? Let me just say this...Tmobile is the worst! They are unprofessional and will tell you anything to get you to buy a phone. Sprint was bad but Tmobile makes me long for the days when Sprint was the leader in poor customer service. Do yourself a favor. Avoid Tmobile stores especially the one in Wake Forest. Dont say you werent warned......

We found them to be slow ( two hours) working through issues and not responsive when we suggested coming back another time to rectify issues.

I have had a couple of very bad experiences in this store and customer service is terrible. I signed up for a business plan and was charged individually for each line instead of a group rate. Was overcharged for 10 months due to this stores lack of professionality. If youre in Wake Forest, go to the 1905 S. Main store if you want to be treated well and take care of.

A couple months ago I came to this store and was greeted at the door and informed about covid safety procedures like the mask requirement and reduced staff. They were offering curbside service and would only let a few people inside at a time, I felt like safety was being taken seriously and was very comfortable with being there. Last week however I paid a visit to pay my bill and the store was PACKED with both employees and customers. I counted 7 employees working at the same time, with at least 2-3 customers being helped per employee a couple of them with young children running around. Zero social distancing going on, and the so called manager didnt put her mask on once the entire time I was there and was coughing loudly into her hands all over the store despite literally everyone else wearing one and a clearly printed sign stating one is required in the store at all times. I have several high risk family members so its pretty disappointing to see safety thrown out the window at this location I felt extremely uncomfortable and unsafe for my entire visit and wont be returning any time soon

Today I came into this store and was helped by Darell. He gave me a very helpful tip on caring for my phone, which is a first. If other techs had clued me in, I might have saved a prior phone from crashing. (Though they might have preferred I have to upgrade!) I really appreciated his help; he was prompt, displayed expertise in his field, and was courteous, and respectful of Covid protocols. Its refreshing to actually feel served by a service provider, instead of just feeling the push of sales. Thanks!

That the store were you bought the phones cant do nothing if you got technical support to fix the problem, so dont waste your time or gas !

I just switch over to T Mobile from Verizon. I went into the Wake Forest location and was helped by Oday. He was so helpful and made me feel so good about my decision to change over. It was so quick and easy to change over, Oday did all the work while my family and I waited. Thank you and I look forward to all the free data and hotspot access I never had before with Verizon.

I went into t-mobile in Wake Forest NC where the store manager is Tymesha Williams. She is a very unprofessional individual. I came to t-mobile just to pay off my sprint phone. I then was informed of the buyout of sprint. I asked if that’s why my service was so bad. Yes, it was. I listen to the new deals going on to go ahead and become a t-mobile customer. I was promised a credit towards my new phone of $832 towards any phone.A month went by and I got my first bill and no credit for the phone was there. I returned to the store where I was originally approached by Tymesha who was just like it takes 90 days for the promotion to apply. I was never told that from the beginning. At this moment I realized something was not right. I went to my account and told her no promotion was on my account. She never even came to into the store to looks. She stayed outside with her air pods in on her phone.Deshara Petiford was the original person to start my account. She remembered me will and took a look at my account and instantly saw the issues. She says to me well you migrated over versus start a new account so you don’t get the promotions. I became furious because she did not tell me this 2/13/2021. She attempted to call customer care to say it was an “glitch” in the system and it processed it wrong, to see if she can get it to apply. I knew it was no way to do that because the promotion was never applied. Of course, it didn’t fly. And I did not like being portrayed as an ignorant customer who just wanted to get this new phone and keep the same number. I did not problems with my old phone and it was in great condition. But my service was horrible due to sprint by out. It was a simple matter of not providing me with the correct information and not process my account as a new customer versus a migrated customer. Tymesha and Deshara did not want to take fault for.I asked Ty to reach out to you and she was hesitant and I do not believe she did. She had every excuse in the world not to. At this point it has been over a week and I have not heard back. I think it is very unacceptable to make me wait this long to have the cost of my old phone applied to my account. When I called customer care. They were able to apply the discount for 1 month. And I feel you guys in store defiantly could do the same thing. I am very disappointed in the service and responsiveness of staff with this issues. At the end of the day I am owed the credit for my phone. Promotion or not because it was in great condition and I could have kept it and sold it myself. If I was going to end up footing the bill for my new phone in full.

Darryl was very helpful. Was slammed for time and had only a half hour. He was great and helped me a lot. Really appreciate it

Took 3 hours to get 2 new phones the phones are great but waiting that long is bad

Staff needs to be trained more, came to the store to activate my new phone (simple procedure), they told me that at this location it can’t be done, and said that i need to go to the store on S Main st., because activations are done there.... would not recommend this location, waste of time.

Customer Service was okay.But I have a business account with Sprint since the Merger no one can help me.Also I was told no management was there.

Last year we went to this store and there were two ladies working there (one was from Cuba), they both were very helpful and nice. Today my stepfather went there and the two employees were rude. I guess they think is professional start making jokes about costumers while they are leaving. Is not the first time, same story in other locations. Start hiring PROFESSIONALS, even though your phone service is bad, at least try to have good employees.

Jonathan was most helpful switching my wifes sim card (had to flash a new one, different size, no charge) from her old dead phone to a used phone I brought in for temporary use until we can get a new one. We had her phone number forwarded to my phone and had trouble turning that off. Jonathan got on the phone to Tech Support and got it taken care of. Nice store, friendly people, go see them!

I went in for a prepaid plan + phone to start with. The team overall was a great group to work with. They work well together and the customer service was on point. My rep was Luisanna A, she was very helpful in terms of which phone to buy for my money. I genuinely felt I wasnt being hustled, which is a great feeling when making a long term purchase. She works efficiently and I was done well within the time I needed to be. Great store!

Wonderful environment with a great overall vibe and the team had all the information I needed! Best experience ive ever had at a cell phone store!

Customer service by the girl was cold and unfriendly.

The T-Mobile and cell service in general with the mostest-bestest-greatest customer service experts. Generally if you even want another cell service just come there to see if they will help you sign up for who ever. Thats how legit the situation is.

Troya was Amazing! Had to contact Samsung to reset pin on S7 Edge. I was in the store over 3 hours. It was a tag team effort, thus I must mention Vernon K. who got the ball rolling initially.#T-MobileTeamwork..

Best staff in my opinion, full of energy and they seem to know exactly what I need for my mobile needs

We had lots of pop up ads on our phone and the T-Mobile guy deleted some apps and fixed our problem. Thanks T-Mobile!!😁😚

Staff was friendly and helpful, and made upgrading very simple.

I walked in and they dont greet me they ignore me. I waited for like 10 minutes and they didnt even come to me to see what I needed. They were just talking with another customer about pizza. They are very rude and a waste of time.

Dishonest employees make this a bad experience. Stay far away.

Great Store, amazing service

Very competent and understanding staff

Not professional at and couldnt hand a minor problem

They are always helpful and the best!

Great customer service!!!