Its a big lots, what do you expect. Its like you go to Walmart to by nice clothes, you go to a department store like Macys or belk. Do go to big Lots to by furniture, go to a nice furniture store...all the bad reviews are on yall.

Decent prices on home decor and some toys but not comparable with other items.

This is a new Big Lots location in Wake Forest. The store is very clean and spacious.Currently, because of social distancing, the store is limited to 150 people. Maintaining distance from others isnt hard because the store is so big.The staff is friendly and helpful.

Excellent service and employees. No shortage of willing workers here.

The store is sparcely stocked. Not like other Big Lots Ive visited!

Friendly and attentive manager Eric was wonderful to interact with and promptly addressed an issue that arose on the spot! Will definitely go back even though its located off thebeaten track. (Where old Food Lion used to be to anchor the shopping area)

Big Lots was great as always. They had a lot of fun things to buy and my dogs love their dog treats. They have many varieties that are made in America.

This and the one closer to Raleigh are two of the best looking Big Lots. Clean outside and inside the building.

Cool spot with slots of different options

Customers in store have first priority over the ones on the phone.They can answer phone when they dont have customers.Furniture people need to answer all furniture calls.As far as the managers asking cashiers to stop assisting customers and count how many rewards,that can wait until there are no customers.All employees should give customers in store their complete and undivided attention.Especially the fact that furniture people can see when cashier has customer(s) and and requests they answer phone( when its for them anyway) and to count rewards.Again those things can wait until cashier has no customers.You need to stop and look at things from customers view.If you dont start giving good customer service as they are the only reason why youre there,pretty soon youll end up having to close business.Customers talk to friends,people find out by word of mouth mostly 75 percent and it spreads.suppose for every dissatisfied customer,they tell 5 of their friends,then they tell their friends.Then imagine 10 dissatisfied customer telling five of their friends and those friends tell others.Then youll have to shut down your store

Glad This Big Lots is here in Wake Forest I no longer have to drive all the way to Raleigh.

Pleasant and helpful employees, including one who helped me get an item to my car!

Ive been trying for weeks to order this bed from both the store and the website. I was willing to drive hours to Fayetteville because their system said they had 7 in stock, but when we called to verify, they actually had zero. Same story in their Dunn location where their system said they had one, but they actually had zero. I was then told that the Wake Forest location would be getting an order in this week at 6am and they they typically get one of these beds on each order. The sales person suggested that I come when they open at 8am today to see if they received it on their truck. I did and was told they they were still unloading the truck and that I should come back in 3 hrs. Came back 3 hrs later for them to still not be done, but a new guy, the manager of the department, said he could tell me for sure that there was no grey trundle bed on the truck that they were still unloading. Today, Rocky Mount had one at their location according to their site, but before I tried to purchase it online we called to verify if they actually had it, and they did not. I was offered zero feasible options on how to get the product. I have NEVER had this much trouble trying to get a product in my entire life. Big Lots system is seriously flawed and I would not recommend to anyone going there to purchase furniture EVER!!! I have wasted countless hours and visits dealing with them. Im done.Suggestions: 1. Dont sell stuff on your site if you cant actually provide it and 2. if you know a customer wants a specific item, you should be able to have one delivered to the store.

I went today to purchase a bedroom set, a day bed and a recliner. At no fault of their own, the supply was very sparse. After checking on four bedroom sets, they finally found one with the entire set in stock - minus the rails, which they found at another store for me to PURCHASE. I said “Ok, that’s fine, are you going to discount the price of the bedroom set the amount of the rails?” No they said, you get no discount. I asked “do the rails not come with the price listed?” Yes, they said. Ok so why won’t you discount it since I have to go somewhere else to purchase them? The salesman was rude, the site manager was polite but couldn’t help. She called the store manager, who refuse to speak with me or discount the bedroom set for the price of the rails. It makes absolutely no sense to me why a company would lose a sale of a entire bedroom suite, a day bed and a recliner instead of discounting the purchase price of the rails they did not have. Bad business Big Lots of Wake Forest. So not only will I purchase the rails some where else, I will get all the furniture I was going to purchase from you.

Not the best Big Lots in the area. The store is pretty clean that’s plus, however there isn’t a lot of things that U want to buy there. Would recommend going there on weekdays rather than weekends, when there isn’t a lot of people there. Always a line every time you want 2 buy something U want. Be prepared 2 want awhile. The store isn’t stocked all that well. Needs more registers when you’re dealing with a high volume of people. Having just 3 registers open isn’t enough. 👎🏿👎🏿👎🏿👎🏿👎🏿

Purchased a recliner on line for pickup. Happy to say their customer service was great. It was delivered to my car and placed inside by a very helpful young man. Thanks so much!!

Glad this location opened. Had to travel almost 20 miles to closest Big Lots. It was very clean and great selection.

I seemed like an inconvenience for coming in.

Store is just furniture, homestuff ND some toys and a few aisles of canned foods. Went in for. Bottle thinking it was like all other big lots but nope.

This is one of the nicer Big Lots nice selection of furniture and other stuff

Incredibly unprofessional. Dont bother taking your money in because apparently they dont want it. I tried to buy a couch that was on the sales floor - for sale and the furniture manager said he nor anyone else would sell it to me because he is the furniture manager and he doesnt sell items off the floor.

The store looks nice and neat as it recently opened. It is organized well so it was easy to find what I was looking for. Prices were good. I expect this will be a place to pleasure shop for me.

Andrea was persistent in helping me find items on my christmas list. she had to go to the stock room to find it. she is the manager so had to help her employees also. she stuck with it. great customer service.

This store has a decent selection and friendly staff. It’s big lots.. great location

First time for me but love the selection!

First time in the store. The person cashier was very nice and helpful

I ordered a couch from Ashley Furniture in August of 2020. It was finally set to deliver January of 2021. The day of delivery they refused to bring it into my house. I had my old couch taken away the day before so I was stuck with an empty living room and limited options, as every furniture retailer is experiencing delays due to Covid. I made an emotional dash to Big Lots on a whim and happily walked away with great deal on a Broyhill sofa. Matthew in the furniture department was patient, so kind, and went above ans beyond to find me something I liked and was even able to help me arrange same day delivery, and never once made me feel like the frazzled emotional crazy person Im sure I sounded and looked like upon arrival. If youre in the market for new furniture go see Matthew!

Clean store, limited selection. Friendly staff.

Its located at the old Food Lion in the shopping center, seems to a great place to shop if you live in the area.

My favorite treasure shop. Neat new store. Check it out before the holiday insanity begins.

Store is very spacious....well stocked.....and clean....Cashier was nice and friendly

Organized, clean and lots of products for sale.

Employee don’t want to work an talk mast

Low stock and many coupons are given but you can only use one. Clen and uncluttered

Clean, people on Sunday afternoon were giving good space

Nice Selection of merchandise!

Went to the store to get a chair but they dont sell any chairs right off the floor the guy basically gave me attitude right off the bat a didnt offer me any substitution for the chair that I wanted thanks a lot big lots

Eric the store manager takes the time to read reviews and resolve any issues. He takes the time to respond to you if you leave your contact information.

My favorite store to just poke around and maybe buy light bulbs, a tarp and other things I had no idea I needed.

Good prices

I and out within 30 mins. Very friendly staff

Its a brand new store so its very clean! Unfortunately they dont seem very well stocked.

Should be called Not A Lot

Over priced big time

Poor customer service ! A line of 12+ customers waiting and the manager, nor any of the rest of the 5 employees offered to come to the cashier station to relieve the congestion.

Changed since I was in the store 10 years ago

Great deals on essential products!

As be itQ

Big. Clean. Lots of stuff.

Nice and clean, something from everything

Very nice

New store . To me not a wow Big Lots To me some prices are little higher there other. Unless your right there dont want to travel any farther.

I cashier only.

Clean and organized

Good enough

Love it

Nice

Clean!!!

Some good buys, but slot of shelves empty.