I bought a pair of high-quality lenses from the Optical House. After wearing them for several days, I continued to get eye strain every time I put them on. I also bought two pairs of glasses from another provider, and both of those pairs were completely comfortable to my eyes. I told the Optical House about the eye strain problem with their lenses. He checked the glasses a few times, tried to adjust them, but the problem was still there. Then HE TOLD ME THERE WAS A PROBLEM WITH THE OTHER PROVIDERS GLASSES WHICH I FELT PERFECTLY FINE TO MY EYES. HE TOLD ME i SHOULD ONLY WEAR THE GLASSES FROM OPTICAL HOUSE!!! I said to him; your glasses were the ones I had eye strain from. Then he said, well, these glasses are perfectly fine; you should wear them and stop wearing the other ones (the one I’m fine with and bought from another provider). I was speechless that he could give me such a ridiculous answer. I see; he is being shamed on top of the world. There is no way I can talk to him anymore because I can see he wont do anything to fix the problem. Thoroughly Shameless!!!

Very friendly doctor! Would highly recommend. The woman who helped me pick out glasses was also very friendly & helpful. I felt like I made a good decision on my glasses.

Dr. Violette has the most up to date equipment for eye exams.He gives the most through exam you will get anywhere.I have been going foot my eye exam with Dr.Violette for 30 years.

On time, professional, and thorough. The doctor and staff were extremely helpful. They worked very hard to get me an appointment with a specialist the very next day. Everyone was personable and caring.

Dr. Violette was highly recommended to me by my daughter who is a patient of his. At my first examination I was tested on some pretty impressive machinery. I don’t believe that I have ever been tested on equipment like this before. After that Dr. Violette did a thorough eye exam being very efficient all while explaining the process and putting me at ease. I was very concerned about a problem I was having and he assured me that he would be able to fix the problem. I was very impressed by the good doctor’s calming and soft spoken manner and enjoyed my visit. I would highly recommend The Optical House to everyone I meet.

Always a pleasure to go my my eye appointment. Dr. Violette makes you feel comfortable, explains what each test is, state of the art equipment. He is very thorough and really cares about your eye health.

This place is great. First time needing any eye stuff at 27, and frankly was lost at where to start. Everyone here is fantastic and incredibly helpful. 10/10

I always love coming to see Dr Violette and his team. They are always so friendly, patient and kind. Not to mention they know what they’re doing and they do it very well. From Sandy at the front desk to Dr Violette’s thorough I exam and the wonderful lady who helped me pick out the perfect pair of glasses.They are all great with the chitchat during the visit. I always leave there feeling like I just left dinner with my friends. Thank you Dr Violette and your team for always taking care of me and making going to the eye doctors a wonderful experience!

Dr. Violette is very personable, takes as much time as needed, and explains everything in simple terms.

Great staff! Sandy and the rest of the staff are amazing! The Dr is so kind and very knowledgeable. They have a huge selection of frames and are beyond helpful right from your first phone call to their office. It’s a little family there and we couldn’t be happier with their products and services!

Kate went beyond the call of duty to repair my old broken sunglasses frame so that they were usable while I waited to get back the new ones, and then spent a great deal of time getting the level of shading on the new ones just right.

Dr. Violette does a superior job for my total vision care. He and his entire team do it all from scheduling to billing insurance to updated frames selection.I’ve gone to them for 20 years. They have a great business, and best thing is the feel of a family business as they want you to get their best on every appointment or pair of glasses you need to get.

Staff are always very kind, helpful and friendly. Dr. Violette is very personable, knowledgeable and informative.

Ive been coming to Dr. Violette for many years now and would never switch. My husband is not a doctor-friendly person, but Ive managed to get him there twice and he even he couldnt find anything to grumble about! Although sadly denuded of personnel these days, it means you get the doctor doing the whole exam and that is a plus. I particularly love the new tech that takes the place of tedious, old fashioned practices from a hundred years ago. Dr. V always has the latest tech and has more data to work with as a result. Highly recommend this practice and everyone in it.

DR. Violette is very professional, personable, and provides outstanding service. The Optical Shop is top quality and the staff and selection is unmatched.I have been a client for over 20 years and recommend all my friends, family and clients to them.

What a wonderful Optometrist office, Truly! Recommended to me by one of my colleagues - the wait for an appointment was significant (Thank you covid) but that said: everything that this office does is completed safely (we all know what that means these days). Pleasant experience all around; Greeted by a pleasant and helpful receptionist (sorry I do not recall her name currently), Dr Violette is pleasant and keeps you informed about what he finds, and will also explain to you anything that you ask him about. And a very specific shout out regarding the frame shop connected to his office : Kate in the optical shop spent a fair amount of time with me, advising me, informing me, again spending the time to answer any questions that I had. Kate is a wonderful gem who has years of experience who I trusted wholeheartedly, and gave me many tips to help me save money! Who does that? Call Dr Violette’s office today to make your appointment!

Dr Violette is wonderful! I used to drive over an hour just to go to him years ago. I wouldn’t even consider anyone else!

I would not go anyplace else. Dr. Violette does great work and never make you feel like just a number. The staff is extremely friendly as well.

Been going to Dr. Violette for many many yearsWouldnt trust anyone else with my eye care!! If you have an immediate need he will def tend to you ASAP! Now my mom is seeing him on a regular. She needed help outside his office and sent her to another great doctor. We are grateful for his referral and as long as he is in practice there is no other place we will go. Also my husband and two daughters see him as well. Couldnt let anyone else take care of my family.

Optical House is great! Small practice and everyone is very personable. Dr. Violette is an excellent optometrist and never makes you feel rushed. I feel fortunate to have found them.

No complaints for this office! They do a great job! Dr. Violette is awesome and is always pleasant to work with, even in this stressful time!

I was seen promptly for my exam. Dr. Violette was extremely thorough and explained his findings clearly.

I love Dr. Violette and his staff at the Optical House. He was recommended to me by my good friend a few years ago, and I’ve been going ever since. I never feel rushed, and I’m always taken on time - even in these tough covid times. I just went for my yearly contact lens exam September 18, and I feel that they are taking all the necessary precautions to keep everyone safe.

Always a pleasant experience!

My daughter had an eye infection, we were not regular patients, they had a cancellation and we took it. Staff was so nice and the Dr. showed us pictures of her eye so we could really understand what was going on. Even made a follow up appointment to recheck. I dont have insurance at the moment but the costs did not break the bank💓

Such a great experience! Everyone was so friendly and the Dr. was wonderful!

Since I have been teaching for 46 years and loving every minute of it, I am going to give Dr. Violette an A+ via the ABC method.A= AmiableB= BrilliantC= CompetentI highly recommend him to everyone!Jane Ellis

Friendly, timely and very courteous. Was in and done, including an exam, picking out and being fitted for a new pair of glasses inside of an hour. Highly recommend!!

I will be forever thankful to The Optical House for referring my 14 yr old to a Specialist when she had an eye ulcer. Dr. Violette saved my daughter’s vision that day. He’s the best and referred the best. They called and made an appointment in Peabody for my daughter within 30 minutes. You can trust your eyes to Dr. Violette.

Always a great experience, whether it’s an exam and new glasses or a tune up or fix on my current pair.As far as a visit during the pandemic, could have felt more comfortable.The staff and doctor are fantastic!

The office was so clean, they unlocked the door when you came in, you also called ahead When you do come in everyone at the front office is just great also to let them know you were in the parking lot for your appointment used hand sanitizer when you came in, the assistant took your temperature, and Dr. Violette was just GREAT as usual, always have been coming here to The Optical House. Dr. Violette son was great also. I will always come to this OFFICE...

Dr Violette and his entire staff are #1 for all your vision needs ! I have been a patient for years, routine exams, contact lens, emergency issues and even shipping my contacts to vegas while on vacation (shout out to sandy ) they do it all - with a smile !!!Sandy is the best ! Thanks for all you do, dr violette and your amazing staff

I called on Tuesday march 2 in the morning to have appointment, the woman on the phone was very rude and unprofessional, she told me that it will be in May, she spoke fast so I said : can you repeat it ? She yelled at me that it will be in May, I said to her that you dont need to yell at me like that, she excused that its because of her mask . Shes liar . I wore mask 12 hours at work I know the difference when people need to talk louder or when they have an bad attitude and express by their voice . You will lose customer when you have a receptionist like her that act like she doesnt need customers and she just want to be there for time pass, get paid and go home

Im a new patient, had my first exam this week. Quick, efficient, friendly, effective. Very happy with my new contact lenses.

The office is efficient and all safety protocols were done. The staff is friendly and helpful and my exam was thorough and a comfortable atmosphere.

Ive been seeing Dr Violette since his practice began very friendly and professional would recommend to all

Dr. Violette and team are 10/10. Super real and I always have a good exam. He is my favorite Dr. to go to. Highly recommend.

Very friendly. Love the new equipment which makes for a comfortable experience. Best optometry office I have ever been to.

Dr. Violette is excellent as is his staff, and they have a beautiful selection of frames but they never make you feel pressured to buy as my previous eye doctor, who made me feel very uncomfortable. They are also using careful precautions, checking temperatures and asking everyone to sanitize. I felt very safe.

The entire staff at optical house has always been friendly and professional, been going there for 40 years. Keep up the good work

I started going to the Optical House when I was looking around for new eyeglasses back in 2010. Being local to Wakefield, it was nice to have a small business right in town! I was a patient for many years and Dr. Violette was always made me feel comfortable and explained everything so I could understand it. I recently got LASIK surgery and the staff at Optical House was very accommodating for all the appointments necessary with eye surgery. Cant say enough good things about them!

As always a satisfying visit and gorgeous new glasses! Very professional and a clean environment.

Everyone was very friendly and knowledgeable. Highly recommended.

The staff at The Optical House are THE BEST! I highly recommend going to see Dr. Violet for an eye exam, Nick to get fitted for some glasses, or Sandy who can answer all of your insurance questions.

Made my appointment 3 weeks ago, was called last week and received a text to reconfirm. Which I did. Went to the appointment this morning to be told I have no insurance? As with most companies this is the month for benefit renewals which I just received my companies email yesterday that I had two weeks to complete. My grievances here is during the month of November this must happen on a regular basics with others and with appointment reminders one would think the front desk would remind people to update their enrollment before coming to the office. I have been with my company for over three years so all that information never changed.I have been a customer here for over six years, I was offered no customer service other than “do you want to try another insurance you may have” which would be in the same limbo or “do you want to reschedule”. I came home and did my renewals in five minutes, which I would have done yesterday if I had known in advance. I always try to go local with business but you have lost a customer here that’s for sure ☹

I went to the Optical House after my glasses (also purchased at the Optical House) were damaged in a fall. Just as before, the doctors and staff were very helpful and I have complete faith in their skills. I had my old glasses 5 years and they were the first pair of progressive lenses that I enjoyed wearing. My whole family goes here and I will never go elsewhere. I highly recommend them for the best quality and friendly, helpful service.

I went to the Optical House for my routine eye exam. Driving an hour away for my appointment everyone in the office was very nice. When arriving at my appointment I provided my health insurance card for them to bill. After my exam as I was getting ready to leave, the secretary advise me that a routine exam is fully covered because after further research she advise I had a vision plan under my insurance. I couldn’t’ have asked for better customer service and I will definitely drive the hour again for my eye exam.

Dr Violette is a great Dr, he is very caring

The Optical house offers great service and gives helpful advice when choosing new glasses.

Very friendly and knowledgeable!

Great place

Excellent customer service and my glasses are right every time! I drive over an hour each way and would drive further if I had too for this great service and product.

Great local place to go get your eyes checked and get glasses! Nice staff and great selection of glasses to choose from. If you are in the North Shore of MA, I highly recommend it!

Excellent, knowledgeable, friendly employees here.

Very friendly, knowledgeable and professional

Excellent service and highly professional staff. They also have a wonderful selection of eyeglasses from which to choose.

I went to The Optical House for an updated contact lens and glasses prescription. I will say, the visit itself went well. Everyone in the office was very nice. I ended up buying both my lenses and contacts that day.That being said, billing is/was a complete nightmare. First off they billed my insurance with the wrong code; whatever, everyone makes mistakes. A couple of calls and everything is sorted out, right? Wrong. The person I need to talk to isnt there so I have to keep calling back over and over again. Finally I get her and my insurance on the same page. Everything is all set they say... Flash forward 4 months and out of the blue I get a 90 days past due bill. I havent heard from them at all prior. I called my insurance and they resubmitted the same code with a different cost and surprise surprise it didnt work? I try to call the office to sort things out, and yet again the only person who handles this is out until six days from now. Im sure this will all get sorted out eventually, but either way I wont be going back.

Insanely rude.