Prescription was ready as promised with a friendly pharmacists. Purchased some make up and hair products and the clerk was efficient, but could have been friendlier. Overall very good

I’ve called 23 times in 2 days trying to see if my prescriptions are ready as I’m almost out of one of my meds and the others are new. No one ever answers the phone in the pharmacy. I need my prescription and I’ll be changing pharmacies

Doctor called in a prescription at 7:00am and now is 6:00 pm still isn’t filled. This has been like this for the last few months. People need there medication! Time to change pharmacy.

Terrible customer service in the pharmacy, Id probably have better and faster service at the ghetto pharmacy on the street corner in the hood!!!

Terrible pharmacy!!! Every time I come in for a prescription it is never ready. They are big at making excuses. Happened again, doctors office call in a prescription yesterday and of course only one was ready. But they couldn’t tell me why it won’t be ready for two days after it was called in. Rite aid definitely lost a customer. Walmart is better then this.

Jessica has provided exceptional service to my elderly, technology-challenged mother, helping her set up auto-refill and home delivery and taking time to answer all of her questions!

Rite Aid on Isaacs has been my familys go to pharmacy for years. However, I dont know whats going on with them over the last year or so but efficiency and service has really taken a nosedive. Management needs to desperately hire more people. One pharmacist and one clerk is NOT enough. Prescriptions shouldnt take hours if not days to be ready. Some people need those medications right away. Shame on you Rite Aid management for letting this go on for so long. Im moving my familys prescriptions to another store.

Only reason I go here is for my Covid tests and they do a good job

When Shopko closed, I chose to transfer my prescriptions to Rite Aid as the other pharmacy didn’t take my insurance. They started out well, but so the wait times turned into hour long outings. I stuck with them for almost a year.... through promises of more staffing, shorter wait times, better customer service. I finally transferred my prescriptions to another local pharmacy. Now that my mom is here I am having to deal with them again... and still the same problems. One person in the pharmacy and the pharmacist. Wait time in and out of the store are a minimum of 20 minutes. I see the comments of apologies a being left by The “owner” or store manager but quit apologizing and fix the problem. Maybe it’s time for a new store manager if this one can’t get the job done.

The pharmacy on East Isaacs used to be great they always had the prescriptions ready to go that date they were ready to go. But in the last year I think they lost every employee that actually knew what they were doing including pharmacist. Now its like nobody there knows what theyre doing. You call in to fill an order and show up and they say why didnt you call in to refill? Or its a reoccurring prescription that for 7 years got filled on the same day now suddenly you show up and its not ready or they dont have it or why didnt you call and ask to have it refilled? If you want your prescriptions on time and full and not partial orders separated over two or three weeks go somewhere else I know we will be.

The pharmacy is open for drive thru only and store is closing for some kind of cleaning, they wouldnt tell me if its covid related...very hesitant about answering any of my questions. No sign on the door when I went in, but they were closing at 12 noon or so..hurried us out the door...strange behavior and no transparency...

I would give this place 5 stars but there is a rude employee Sherry. She is rude to customers and associates alike. Sherry made fun of our family for wearing masks saying, covid is a media hoax. She never wears a mask while on the floor or at the register. So she will likely infect someone. And dont even think of getting money from Western Union because she will act like you are the biggest inconvenience even if it isnt that much money.

Never ever ever use this pharmacy! I dealt with pure incompetency every single month for about a year before I finally gave up and switched, and they’re still causing issues for me! There is no communication between staff so issues persist for months. Wrong prescriptions being filled at the wrong times... rude staff... not saving insurance updates... extremely long wait times... the list goes on. They’re not capable of even transferring the correct prescription. For the sake of your health (mental and physical) go anywhere else.

Have been using this pharmacy for many years but am now considering a switch. The wait is ridiculous and the staff completely ignore customers standing in line. It is very frustrating when need your medication right away.

I have been a customer since before it was Rite Aid and was Payless . This Rite Aid,in Walla Walla, has gone from people knowing you to totally rude staff. Not all are bad. I had my speaker on my phone on during a call to the female Pharmacist, rude,uptight,just condesending a big B. I noticed but just acted like I didnt hear her being a B. My daughter, however, did hear how she talked to me and was livid. I miss Barry, the best pharmacist around. I keep getting told to change pharmacies,and how can one go for one pharmacy close to 30 years and have that trust built again?

This used to be a great pharmacy, not anymore! I waited an hour for a prescription that I called in 2 days before. The phone never stopped ringing and was ignored. The line of cars outside was basically ignored, and there were 5 people in line inside the store who weren’t getting anywhere either. I waited for an hour before I got my prescription, and I called 3 days prior to be sure I wouldn’t wait, but I did anyway. When we got home, we realized their new pharmacist had given us the wrong medicine. A mistake that could have been deadly. This pharmacy has changed. We are leaving.

(edit)I put up with the poor customer service in the Pharmacy for over a year...Im so glad I switched to another pharmacy that is actually interested in customer service... rather than hollow responses from the owner.

Used this pharmacy in Walla Walla for years as the staff are great. They are now under staffed, the drive thru is closed, lines are long, refills take days. Come on and get the proper number of staff working!!!

This is one of the worst pharmacies with poor customer service ever. I am a registered nurse and have never felt more disappointed in a pharmacy. They are not friendly, they do not counsel people on their medications, the Dr can call a medication in at 10 am and it will not be ready until 8:30 pm. Sad especially if this is a medication that needs to start immediately. They also do not price match and charge exorbitantly for medications even with insurance. I have switched my medications to Walmart and will not recommend Rite Aid to anyone.

If I could give negative stars I would. The lack of help in this pharmacy is beyond ridiculous. Calling in a prescription 2 days ahead still doesnt ensure that it will be ready when you get there and then have to wait in line for 20 minutes only to be told your meds are not ready. I spent over 20 years in retail and this is THE WORST and most prolonged lack of staff I have ever seen. Its obvious to me and all the other frustrated people Ive waited in line with that store management doesnt care as long as the bottom line looks good.

I just had $35 worth of groceries destroyed waiting one hour in the drive through line. One car alone took 40 minutes for these noodnicks to help. Even McDonalds is bright enough to have the car get out of line and park elsewhere when theres a large order. I had to get out and look through the window to make sure there wasnt a gigantic circle jerk going on in there. At least the poor kid they assigned to the window gave my dog a treat, so no hate. But come onnnnnnnnnnnn. Not coming back unless God decides to show a little more hatred for me and Im forced.

I am really shocked by the awful manner of the head pharmacist! What a rude and stone cold man. He did not smile and it seemed like an inconvenience for him to answer my questions. I will be moving my future prescriptions to a different pharmacy.

Wow what a nightmare. I recently moved to Walla Walla from Eugene and had an amazing rite aid there. I’ve been waiting for a prescription for a week, and last night they told me it was almost done. Today I go in and they tell me they don’t have enough to fill my prescription, after I already received a phone call saying they ordered it a week ago. The pharmacy assistant was SOOO rude. Completely unwilling to help and terrible customer service. Also if you want someone to pick up in the pharmacy you need to call about 3-5 times on average. Save yourself time and go somewhere else!!

Friendly staff and the pharmacy has a no wait line. i moved all my meds to rite aid. i recommend to allUPDATE: 5/1/2020 WAIT TIMES HAVE GONE DOWNHILL. NT SURE WHATS GOING ON WITH THE STAFF NOT THE PHARMACISTS THERE GREAT BUT THE OTHER LADY WORKERS HAVE ATTITUDE NOW. YOU TURN IN YOUR REFILLS DAYS EARLIER AND THEY SAY IT WILL BE READY EARLY THE NEXT DAY AND THEY NEVER ARE> SOMETHING HAPPENED TO THIS PLACE IN THE LAST YEAR BUTS ITS GOING BAD FAST. IT WAS A GREAT PLACE TO GET YOUR MEDS.

Absolutely amazing customer service! Friendly, courteous & helpful! Never had a bad experience!

They used to be great,always had what you needed when you needed it.Now you cant even call and speak with the pharmacy

Excellent service. Friendly, professional staff. Would recommend this pharmacy and store.

Fantastic since switching to rite aid no problems no fuss and they are very nice.

Just waited over 40 minutes in the drive through behind one car

I love the pharmacy at Rite aid. But lately I have been extremely confused. They are never consistent on the filling of my meds. I have Chronic Regional Pain Syndrome and I am on some scheduled meds. The part that is confusing is they never fill the consistently as I said. One month it is at 28 days, some days it is a 27 and this month it is as 29. I am so confused but they are the nicest people. I don’t want to change but at the same time having consistentcy would be great.

They need 0 stars.this is the slowest pharmacy Ive ever been to and customer service is a joke....

Whether in Walla Walla Wa. or Phila. Pa., Rite Aide employees are Ill personable, pacient, & generally of a happy disposition. That tells me that Route Side must care about their hires to where the only other places I get that vibe from the store workers is Albertsons, & Trader Joes...& there latter had profit sharing! So however they do it, the dozen Rite Aides Ive frequented in over 30 years share this commonality, & makes it my go-to drug store, & everything in general store! P.S. my 1st every review of 5 Stars.... Cuz they earned & deserve it!

The Rite Aid Pharmacy in Walla Walla has continually provided exceptional service. While the medical providers in this area are typically sub-par, Barry at Rite Aid Pharmacy has been a life saver!

A joke; a pill troth

Have never been able to pick up prescriptions on time. Been told that they would be ready in 3 hours and 4 hours later its still another 30 minutes wait. Had called in a refill of ibuprofen and was told to come in at 7:45. Arrived and got to the register at 7:50 and was told it was going to be another 20 minute wait......

Worsted pharmacy in Walla Walla.

I love rite aid good staff very friendly and big savings