First experience was great, second time not so great. The warm and fuzzy feelings have worn off. I will be ordering my items from ulta online. Better service

Ms. Isabel did amazing on my hair ! So sweet and professional also, definitely will always come back to make appointments with her. Sis understood the assignment !

Love my hair dye from there. Thank you for helping to keep me beautiful

Sam was very helpful finding a foundation for my granddaughters skin tone.

Customer Service was extremely lacking. Wanted some help, had questions about some different foundation, sales staff didnt even walk toward me, she shouted across the store asking if I needed any help. When I asked about the foundation, she mumbled an answer, never walking over toward us. My daughter and I just left and didnt purchase anything.

The sales people were helpful and I found what I was looking for.

Expensive and limited selection of nail art tools. Really not all its cracked up to be. I found the store itself to be overwhelming. The staff was great at the front counter, though, and friendly, just didnt have the selection available in other stores.

Went with daughter. Nice place, lots of choices. Very clean. Too pricey for me though

Great variety of products. They stock a shampoo and conditioner that my wife and son love and my daughter loves their beauty products.

Worst Customer Service ever.Waited for someone to help me as I stood at the end of line trying to make eye contact as employee walked past several times.I finally walked to front of store and approached her and she engaged in conversation with another employee. I explained I needed assistance picking out a new type and color of foundation. She was snappy and I obviously bothered her. She did walk with me to item I was interested in. I stated I wasnt sure of color how could she help me. I was told not to touch the bottles to look at the colors and pick like that. I stated 40.00 for a bottle I would like to attempt to match to my wrist. She repeated her self. I said thanks and walked out.

Some of the staff members are extremely rude. The Warner Robins store seems to be low on stock. Or slow on stocking shelves. You are better off ordering online.

Excellent shopping experience. Well staffed. Employees are knowledgeable and helpful. My make up was in stock and easy to locate in the store. Enjoyable shopping experience. ~SI

Very friendly staff and every sort of device & application that you could want or need. Prices tend to be higher end. Also, great stylists, waxing and make-up folks.

Terrible customer service. I walked in the store and no one greeted me. I walked around and noticed an associate posted up at a station that looked me dead in the face and didnt say a word. She then went back to doing whatever it was on her cellphone. I walked over to another isle and as customers were coming in they were greeted. An associate walked right by me and still didnt say a word while I while I was shopping for lashes. I then decided not to make a purchase and walked out the store.. With some many companies going out of business you would want to satisfy as many customers to keep your business thriving Ill drive to Macon to make a purchase before ever entering this store again.

I used to truly love Ulta. However, each time I go in they’re out of something I need. I have noticed they’re carrying less and less stock. I know I can order online, but colors online don’t always look the same as in person. Ulta is just okay now, and that’s coming from a MasterCard Rewards member.

Love this place, they need more help to attend to their customers

The store was clean we found exactly what we needed! And it was on sale the staff was friendly! Great service! This store is is a plaza with the old navy home goods cato home depot dollar tree and I believe a rue 21 and bookstore! We got a LOT of Christmas shopping done here and also a hibbits sports was located in the plaza too and it was close the Walmart getting in and out was a breeze!

I visited this location for the first time on 12/26 around 11:00. Although there were more employees than customers in the store at the time, none of the workers asked if I needed help after wandering the store for about 10 minutes. They were too focused on their own personal conversations. As I approached the register to check out, a heavy set employee I believe is named Ashley (according to the name on the receipt) was VERY unfriendly. She initially never acknowledged me when I got to the register by asking, How are are you? Did you find everything ok? or a simple Hello. She just proceeded to ring up my items without saying a word. To break the ice, I cheerfully asked her, How are you today!? She didnt give an immediate reply when I spoke, it wasnt until about 5 seconds later she responded with a annoyed Hi. After this experience, I dont think Ill return. She didnt make me feel welcomed AT ALL! I was made to feel as if I was a bother. Please retrain your employees on customer service etiquette and courtesy because quality customer service doesnt exist in this store.

T Germany is an excellent consultant. Beautiful personally, kind spirit, and friendly disposition. I highly recommend her for service. Eye brow, Eye lashes, and hairstyle. You wont be disappointed 😉

I wasn’t going to post about my experience, but it was the most unpleasant experience for a first time customer. I made a hair appointment yesterday which was scheduled today at 12. I was a little early because I dread being late for anything out of respect for people time. I know it’s a pandemic going on so I understand extra precaution. When I arrived I couldn’t get in, but a young lady did come to the door to acknowledge I was there. I told her I had an appointment for 12. She went to speak with the stylist and came to inform me that I was early and the stylist was still with a client and asked that I wait in my vehicle. Completely understandable! However, I waited outside till 12:45, no one came out or called to give me an update( phone number was provided when appt was made) as far as how much longer I had to wait. I left because things happen for a reason at least that’s the way I see it. In the future, please communicate with your clients. Very unprofessional and customer service has to get better. Not just here but everywhere. Hope you’ll take this as constructive criticism and improve.

The manager was so helpful and friendly!!!

The employees are rude and obviously don’t want to be at work. They speak to you as if your incompetent.

If you love makeup you will definitely be on overload!! I suggest you bring backup to keep you from spending all your money!!! Im poor now but atheist my face will look great!!!

I always love going here. The staff is always friendly and helpful. Everything is always organized and easy to find! The sales are really good too! Love this Ulta. Keep up the great work!

Very helpful staff

I’m not at all pleased with the little conversation me and the rep had. I understand you want to sale your products and all, but don’t tell someone they have dark spots on their face, and then TOUCH their face! Luckily I was in a good mood, because you don’t violate someone like that. It’s common sense. Another lady lied about what kind of facials they offer. She only named the expensive ones, instead of ALL the facials available. I’m so disappointed with the lack of good customer service that wasn’t provided. This is ridiculous.

They always have great customer service. Love going to Ulta.

Went to get a beach wave perm and it was a wonderful experience! The salon manager Sandra Williams did an excellent job with the perm. My family absolutely loved it! Will definitely be returning in the future! She also ended up cutting my daughter’s hair perfectly since my daughter has extremely thick and curly hair that’s hard to cut right! Definitely found a family salon with a fun and friendly atmosphere!

I like to visit Ulta Beauty and treat myself to some nicer products. I appreciate that the staff here are less annoying than other locations about the Ulta rewards card. They have the typical Ulta selection, so I can always come back to get products I enjoy. Also, the staff doesnt follow you around asking over and over whether you need help.

I had my wife purchase a shaver and some other equipment as a licensed cosmetologists. They did require the seing of said license. They also recognize CNAs who purchase products for their patients. They carry high quality merchandise.

Store is clean and staff seemed friendly. Salon service was amazing! Alisa was my stylist, she listened to what I wanted, then executed the cut and style to perfection. She even paused to discuss my upcoming color plans with me. Shes a great stylist and a tremendous asset to Ulta! I cant wait to see her again!

Phone system not working and cant switch from answering message to department.Trying to find out if they have a product they did not have in stock.

The staff were very rude and unprofessional. I love to shop at ULTA, but this store In particular was not the best experience. They watched me the moment I stepped foot in the store like I was going to steal something! I felt very uncomfortable and didn’t even find what I was looking for, and when asked if they carried the brand they informed me in a very rude way that they did not.

This past Monday June 8, 2020, I came into the Warner Robins Ga location to get my hair colored after not having it colored for many years and was very excited for a change. I showed the manager who I had my appointment with the picture that I wanted to try to get close to which was a rose gold color. At first it felt like she was trying to scare me away with the price of the service but I saw it online prior to my visit when I booked my appt. After her trying a couple diff things she could not get even close to the color I wanted. Basically the only change to my hair is the lighter strands from where they were bleached and when I asked if there was a reason the color didnt take she said she did not have all of the stuff necessary due to delivery delays which I completely understand but that would have been nice to know from the beginning not at the end when Im expected to pay $195 for something that is not what I wanted nor much of a change from what I had originally. Im very displeased with the service I received for the amount of money I was charged. I sent an email to Ulta directly since the person who did my hair was the salon manager and that gave an auto reply that they would contact me within 24 hrs and nothing and I sent a chat message to the company and was told by the person in the chat that they would send what happened to the store and district manager to contact me and nothing from them either. All I wanted was my hair corrected for the amount of money I was charged and now they have made it to where I never want to do business there again.

Super helpful staff!

They have everything but lacking in good deals everything seemed to be at full price but I could be wrong

Excellent customer service and so many choices for beauty needs!

The ultimate beauty store. Actually one of my most favorite places in the whole wide world to shop. They have all the higher end brands you could possibly want/need. I also love how they have samples of all their make up so you can try what it is that you are wanting to purchase to make sure that you like it first. I highly recommend going there if you havent never been.

First time I visited, about 3 weeks ago; and my shopping experience was good. Found the blue shampoo I was looking for and was assisted in the makeup brush area. Needed to replace one I had. Was provided great advice on a foundation brush made by urban decay and I love it. Thank you!

This place is awesome Im not even into makeup or anything like that but it was well-lit had a great supply of makeup or whatever is carried there and everybody was. Mens cologne and hygiene top notch.

Very nice saleswomen. Very helpful. Usually go for hair. Stylists are very knowledgeable, listen to you and skilled in thier craft. Love them!

This store has just about EVERYTHING!!! It was very clean and organized. I wish they had the perfume I was looking for, but I kind of figured they wouldnt have it. They had perfume I didnt expect them to have. The young ladies that work there were very helpful!!

Good visit everyone was really helpful...I just need to keep the nyx butter gloss stocked

I was excited about visiting Ulta, I was looking for a new foundation as Id never had a nice one before. I approached a group of workers and when I was asked if I needed help and I said I was looking for a new foundation, one rolled her eyes and one started to help me. Overall the girl who helped me seemed more interested in her conversation with her coworkers about what to get for lunch than in really helping me. Felt like I was just annoyance to them.

I have been shopping at Ulta since I began wearing make up and have lived in many cities, and EVERY single time, Every single city, I have always gotten great customer service... Thats what has kept me with Ulta ... Until now. This store has some of the RUDEST sales people. Their Customer Service is horrific. They will literally argue with you even though they are wrong. They give nasty attitudes when youre in the store... Not helpful, or knowledgeable. They are clueless half the time on the specials they are running, refuse to match online sales (when it DOESNT say online only). I will absolutely be going to Mac and Sephora for now on, until I move from this town. That Ulta is absolutely a shame to the Ulta brand.

My granddaughters and I had a great time in Ulta today! Great staff, helpful and friendly. Even on Black Friday toward the end of the day, every one of them were all smiles! Carlye did our brows and has done them before. We love her! Shes professional but not stiff. Shes knowledgeable about all areas of the store. She does a fantastic job on our brows and honestly, shes the reason we came back. We are hooked now! Thanks to every employee who braved Black Friday today!

Usually I go into ulta and don’t really ask for help. Reason it seems like I am bothering them. Honestly, but today I really needed help and I asked. Imagine my surprise not only did one associate help me Raven and when she could not find the exact color match she was not afraid to bring in another one named Ariel. Today I was very pleased with the service I received from both these ladies. They went above and beyond and I thank them so very much 💜💜

I get frustrated every time I shop at this location. The employees are unprofessional in every sense of the word. Half of them are too busy with their loud, personal conversations to even notice you, and the other half pester you every ten seconds to see if you need help. The crazy thing is if you actually take them up on their offer, they either disappear, or tell you they are out of the product. They seem to be out of most everything Ive ever inquired about. I went into the store today to purchase a few things. I walked around the crowd of employees who were chatting amongst themselves, and a girl popped up from behind them to see if I needed help. I told her I needed a cuticle cutter. Within 30 seconds, she suggested I go to the dollar store, Amazon, and Sallys. I asked her where the nail care area was. She proceeded to show me, and low and behold, there was a cuticle cutter with no price. She just shrugged and said, shouldnt be too much as she walked away to continue her conversation. The salon employees in the back are so loud, you can hear them at the front door. The icing on the cake-when you go to check out, and the cashier barks at you. NUMBER! No hello, nothing. I dont know who runs this store, but they have a lot of work to do with their staff.

I love this location but i am VERY disappointed with their staff. I bought my niece a Kylie Lip Kit for Christmas ($30). I gave her the receipt in case she didnt like the color. She went to the store to exchange the pink for a more neutral color. At the register, the employee accidentally refunded the Lip Kit back to my debit card. She told my niece she was sorry but there was nothing she could do. The money has not returned to my bank account, and my niece is without a Christmas gift. This is COMPLETELY unexceptionable. I understand that accidents happen, but saying there is nothing they can do and for her to leave the store empty handed is sh*** customer service. My niece was told she would get a call from the general manager Sunday and that did not happen. She called up there today (Monday)- only to be told AGAIN that there is nothing they can do.

Two very very lovely people helped me and my mother so much. They were super nice and so helpful.

Nice stock. So much variety and selections. They had a new selection of Kylee Jenner. I was looking for Lancome or Clinic lipstick. That selection was either non existent or very limited.

Went to get my hair highlighted for my birthday. Wanted to get blue chunk highlights in my hair. My hairs pretty dark and curly. I made an appointment and got in an hour early. What should have taken 2-3 hours ended up taking almost 5. She kept walking away leaving me sitting in the chair. Ended up not taking my hair light enough. Had to do another round of blue. WHICH ENDED UP FADING AFTER THREE WASHES TO LIME GREEN!!!! Even better though is that I asked for semi permanent dye and now I have this one blue streak almost 3 months later. So now I have a giant green blob on my head with one blue streak that will never fade. NOT WORTH THE ALMOST $120 WE SPENT THERE!!! The only thing keeping this from a 1 star is the fact she ended up figuring out why my hair could never grow.

Workers are so friendly and helpful. Means so much to be helped with a will of want to and smile.. Thank you guys..

Awesome staff! I visit the salon at this location every two weeks and the service I have received thus far is impeccable. Thanks for a job well done!

I restocked my favorite new Living Proof brand products... while finishing up my shopping...I had the perfect opportunity to have received the best brow makeover ever by Ariel at the brow bar. She is super awesome at Ulta in Warner Robins!

Staff is so rude! They watched my friend and me (who’s a cosmetologist) our entire time in the store as if we were going to steel. We were humiliated. The staff made the experience so uncomfortable that we left and didn’t end up buying anything because we felt so unwelcome. Staff needs to be fired. Will not be returning.

Never been here. Google wont believe me because I am at HomeGoods next door. Seems like a nice place but have never been inside.

No one helped me and I was there for forty minutes. I understand I came in forty minutes before you close but seriously? All I needed was help with foundation match and that surely doesnt take forty minutes for one employee to do. On top of no one helping me, they didnt have any of the shades I needed stocked up so it made it incredibly difficult to make a decision so I left. Thanks for nothing.

Excellent location service.. so many products to choose from..I love ulta.. so much to see.. Hard to leave. You know women...gotta look and touch everything.. very nice experience..thank you, Lynn Bishop

Dawn in the salon is amazing! Thank you Dawn for everything. All the stylists are awesome and all work hard to make sure you leave happy and satisfied!

Staff talks amongst themselves more so than to the customers. I like getting my hair done here by Dawn, that would be the best part (and I would give her 5 stars) but I dont really get much help otherwise. Id rather shop online at this point.

I used to love shopping here. But for the past year and a half the customer service has went down hill.There is only a couple of ladies that are actually friendly. The rest are rude and do not even greet you. They never have what I need in stalk and when I have returned a item the assistant manager I think her name is Ashley (dont quote me on that) and another one of the staff that is always at the front are always so rude. I spend way to much money here. I feel uncomfortable even coming in here now. I will do all of my shopping on line only until I relocate or I will travel to Macon for a more welcoming atmosphere. Ulta I would recommend either training your employees or replacing them.

Awe man i love the help I received on this location. She took her time and matched me with my foundation and she helped me more than anyone could ever.

Ulta Beauty in Warner Robins does not even deserve ONE star.. oh wait there was only two employees who were helpful and sweet after all the times Ive been in Ulta in Warner Robins. The employees need customer service classes ASAP. If it wasnt for the products, I wouldnt ever go to the Warner Robins Ulta. its worth driving to riverside I promise you!!

Can be pricey but do get points for purchases. Have a great selection of products and today the staff was super helpful. Needed suggestions and help with makeup for my daughters wedding. Lots of Urban Decay my fav.

Make up and beauty supplies

I love ulta because it had a large variety of makeup and face cleaners and have very good customer service

Friendly staff, very clean always willing to assist you! Go there quite often never had a bad experience...love it!

So I have heard of Ulta trying to scam customers before with putting used items on the shelf but had never seen it before until today. I bought a well known brand of concealer today and after opening the tube this evening I have found myself with NO concealer. The tube is completely empty. How exactly does that happen?

Awesome collection great customer service

??? Went to eye surgery next door! NO VISITING ULTA BEAUTY! Im already TOO HANDSOME!!!

Meghan was awesome! She went above and beyond to help me find my wifes birthday presents.Great job!

Great Staff and Selection.

Customer service was great.

The wife loves to get her makeup here as well as getting her eyebrows done. Theres lots of affordable items if you shop smart.

Staff was very helpful and attentive even though the store was very busy.

Great selection of products. Got my eyebrows fixed at the Benefit Brow Bar after an overzealous nail tech took the liberty of reshaping my eyebrows. Ariel got my brows back to perfection. This is definetly my new place to get my brows done.

They couldnt match my daughter for foundation and then did her eyebrows and she immediately took the make up off. Need trained staff that can deal with all skin types and colors.

Ulta beauty is a beautiful place its fun for any female to go in there its clean neat organized and great lighting. They have all the latest beauty products and are well-stocked.

Not the best Ulta Ive ever been to...customer service should be better. There is always a longer wait time for checking out than most places. Lastly, no one seems to ever be at the brow bar on Sunday which is very disappointing.

I cant walk out of this store without getting angry every single time. They never have any thing in stock or testers available. Some of the staff is helpful but majority of them do not want to help you. Ill be driving to Macon from now on and I live in Warner Robins. Im fed up with this Ulta.

The girl at the desk is RUDE af. I left & I’ll just go to Sephora. like wow. heavy set girl with the raspy voice. As much as I shop there I’m done.

Everyone has great customer service clean store... DAngelo is very polite and helpful new hire!🤗

This store has great employees. I wish the hair dye selection were bigger. There werent many choices for at home dye kits. Other than that, I was able to find all my favorite makeup brands.

Great as always

I always have a wonderful experience in the salon. The stylists are amazing. The esthetician is phenomenal and the beauty advisors are knowledgeable and trendy. I will refer everyone I know to go there because they are all things beauty.

Helpful staff and everything you could need for beauty in one place. Lots of empty shelves from the holiday season was the only issue.

Went to ultra beauty in warner robins ga on yesterday. No one ask can I help you. I had to go find someone. Just poor customers service period. So I left and went to walmart

Will always love this store!

I love this place for all things beauty! Great rewards program too!

IF YOU GO, ASK FOR MILACENT! SHE IS SO AWESOME!

Awesome job and the young lady was very professional.

T.Germani gave me a wonderful experience through a new hairstyle n make up, n eye lashes. Thank you.

Sandra is an excellent stylist. I look forward to our next appointment.

Good customer service, but sold me expired makeup.

Got my hair & makeup done today & im madly in love. Brandy is so professional and sweet & I walked out looking like a rockstar! So pleased with the overall service, will be back soon.

I could leave a BOOK for a review but Ill try to keep it short lOlSo, I went into ULTA desperate to find a makeup that would cover some bumps on my face that came out of the middle of nowhere 😲 After being there MAYBE 2 minutes... I was approached by this very helpful lady that was asking if I needed help. So of course I began explaining what was going on as she was carefully inspecting my face, & then..... she made a LIFE-CHANGING suggestion that has in fact been just that....life changing! She told me to stop using pore minimizing primer (its what I had in my hand) and to try using a hydrating primer instead....(as she placed the bottle in my hand) Then she walked me straight to a table in the front and suggested that I began using a moisturizer in the morning & at night. She said she believed that ALL THE BUMPS appear to be from my face being overly dry. Guess what, she was 100% right! My face DID start breaking out real bad when we had our 1st few really hot days bc I was sweating profusely. So to say the least... Ive been using these 3 items religiously since and my face is completely clear again!!! I recommend everyone that loves make-up/beauty to this place. Yes, theyre a little pricy BUT.....you get what you pay for! Cheap make-up aint good, & good make-up aint cheap... Pick which youd rather have 🤷 Im sticking with the good make-up aint cheap and paying that extra buck so Ill be back yall 😃 👌When I went to cash out, I received a .24 FL OZ tube of Clinique Moisture Surge FOR FREE!!! Its almost like it was meant to be! ❤ It might be a small amount but this little tube has lasted a very long time! A little goes a VERY long way with 90% of their stuff. But again, cheap is no good, and good isnt cheap! 👌 Sorry for such a long review, I just had to share 😊

I had a great experience at Ulta Beauty in Warner Robins Georgia coming to see Dawn Noel getting the steam treatment I really love the way it makes my hair feel

Got some good stuff but she forgot my free cup

First visit here I had to hunt down a person for help. Then the person I found thinks its ok to respond to text messages while helping me.