After an attempted home remedy, our garage door snapped. Ted was out here within the week. He replaced and repaired the springs, cables and door. Cleaned and spruced up the parts and reset the door. All in all an excellent job. I highly recommend Ted and his team. I also recommend going straight to the professionals and not attempting a do it yourself fix, as you can definitely make the problem worse!
System worked well for about 8 years, then springs started to break, cables broke and the doors rusted; need to hold button down for one door in order for it to completely close rather than tapping once. Minimum cost of $150 to have someone come out to look at broken parts, then additional cost to fix. Great customer service.
Everyone person I’ve been in contact over the phone and in-person have been super nice, professional & knowledgeable.Dan came out for a recent service - world class.
5 STARS!!! I dont like national franchises so I called ODC out of Johnston. They picked up on the 2nd ring - then gave me an estimate right over the phone and when I said lets do it they asked how bout today? Then when Armand and his apprentice showed up earlier than predicted (just fine with me!) they went above and beyond to ensure that not only my door was repaired but that it worked even better than before it was broken! What else can I say but 5 STARS! I would highly recommend these guys to anyone.
I have dealt with the commercial side many times. Kaitlyn(?) And Paul are fabulous. This time I had a problem at my house. I sent in a service request online over the weekend. Donna called me Monday morning and by Monday afternoon at 130 Dan was at my house. By 220 it was fixed.!!! Will never used another company. Everyone there is fabulous.
I am extremely satisfied with the service provided by this company. I initially spoke with Kaitlin who was both courteous and very knowledgeable.She was able to arrange a same day visit by Cory, the service technician.He arrived punctually and quickly completed the repair of a broken spring. While onsite he went the extra mile to check and adjust not only the door that needed repair, but also the second door in our two car garage.All in all a great experience.
Amazing custom garage doors delivered and installed . Crew was talented, quick and respectful! What more could you ask for?!?!
You dont find better people than you do at Overhead Door.. They were booked solid but made time for us to repair our garage door today know that i had a person visiting us that was in a wheel chair and needed the door to go in and out .Thanks guys .
Does a great job and fast
The company quickly responded to my request regarding a broken cable.During repair service on the cable the technician discovered that two different size springs were previously installed. They installed correct size to match. The repair work was (no charge) under warranty. They were very professional and considerate. Thank you Overhead Door.
I highly recommend Overhead Door of Providence for all of your garage needs. Their doors, service and customer service are hands down the best around! Thank you to the entire team!
Ted C. was very professional,helpful, and had a very pleasant demeanor.We would highly recommend him and we request him in the future ifwe need service again. He was also very knowledgeable.Excellent Customer Service!!
Today Manny R. From Garage Headquarters came out to install my new garage door. He was very professional and polite and I was very happy with the job. Very neat and clean he even offered to help me put some stuff back in my garage. Garage Headquarters is great at what they do!
I have been using this company for years. I need to have torsion springs replaced on my garage doors periodically. They are always on time. They are neat, respectful and very efficient. They get the job done and I have never needed a call back for a mistake. I would trust them for any garage door work. The prices are reasonable too. Special shout out to Dan A. who came out recently. Top notch guy.
New install to replace an older unit and it works great! Ted C was awesome. Extremely friendly and helpful. Will request him for future work! Thanks!
Great company and great installation! Sandy was very friendly and more than willing to answer any questions I had about the door, the installation or anything else. They did a very professional job and left our garage clean and no mess inside or outside from their work. Will def. use this company again! Love the new door too!
Overhead door was extremely professional & prompt in all dealings from estimate to installation of 2 garage doors. Ryan Silva was the installer and proved to be an impressive worker! He was on time, installed both doors without a problem, and was thorough in explaining the mechanisms. The doors look great!Thank you Ryan & thank you Overhead Door!
Ted went above and beyond excellent service. He came by on his way home to check our garage door opener after hearing the scheduled tech couldnt make the call. He then came back and installed a whole new motor, photo cells and wall consoles within an hour because he knew that I had to leave. He explained everything he did as well as the operation of the new system, and at a good price. Will definitely reccomend this company!
Mike was great! He quickly fixed the problem with our garage door, but gently encouraged us to look into a new door. I appreciated not getting an aggressive sales pitch.
Overhead door did a wonderful job on both the initial meeting at our home and the installation as well. Our installation technicians Dennis & Rick completed the work professionally and quickly and provided us with a review and instructions for operation and use. The company left none of the old hardware or door sections from our old door and the job was completely and left clean. The new door works great and look fantastic and has added value to our largest investment, our home.I would with 100% confidence recommend Overhead Door Company.
An excellent experience all around. Sandy showed up on time, did a very professional job, left everything tip-top, and clearly explained what hed done and how to operate the doors. He was friendly, competent, and meticulous.
Jeff and the other associate (forgot name) were thorough quick and polite. Jeff explained everything about our new door and left the work area nice and clean. Thank you!
Mike T, my Garage installer, worked professionally and diligently. He left the working area clean and in better shape than when hes arrived.The garage doors are beautiful. Thanks Mike!
Dennis S. was prompt and very knowledgeable. He installed our doors on a new addition and did a fantastic job. He took the time to explain the system to us and was very thorough.
My experience with Garage Headquarters, from calling for an estimation, on replacing my garage door opener, to having the installation done was great. The person that did the installation for me was Mike R. Mike turned out to be one of the most professional person, that I have met, in addition to still being friendly and his final work showed it. So thank you Mike for the work you did.
A cable snapped off of my 20 year old garage door this weekend. I called them at 12:30pm today and a technician (Cory) was at my house by 3pm! He took the time to explain to me to how my torque or torsion spring (Im not very mechanically inclined) was on the outs and needed replacement. He also looked at my other door while he was at it. My wife and I found him to be courteous, knowledgeable (he said hes worked there for 10 years), and extremely patient with my myriad of questions. They are Coventrys best!!!
Initial contact with office was professional and polite, and an appointment made for next day, which exceeded my expectations. Installer was on time, completed the job in a timely manner, explained the operation of the equipment, and even toted away the old unit for disposal. Great experience, would definitely recommend to others looking for fairly priced product and service !!
Michael came out on Monday for repairs but my garage door motor was dead so it needed to be replaced. I was not charged for the Monday visit since it was treated as a free estimate. Michael made sure an appointment was fit in for me at the end of the week. On Friday he removed the old garage door opener, installed the new garage door opener, installed an inside wall switch and an outside keypad in less than 90 minutes. I was not charged for parts and labor for the inside wall switch and the outside keypad. Michael also greased the tracks for the door to ensure smoother and quieter operation. Great job and wonderful customer service!
The Service Tech (Dan A.) was professional and polite. He quickly assessed the situation and before I knew it the door was fixed. Great job and thanks!
On Time and Professional! Corey showed up and went right to work replacing the torsion cables and rubber on our 16 garage door and tuned up both doors for smooth, quiet operation. Rare, exceptional service in todays day and age!
Mike Yanno did an excellent job. He understood exactly what the issue was, proposed a simpler and less expensive solution, fixed the problem quickly, thoroughly tested it and made sure I knew how to use the system going forward. If I ever need assistance with my garage doors in the future, Im calling Mike first. Thank you, Mike.
I wish the folks at Overhead Door all the best. I would have been able to help bring you to the level that you need, but you chose otherwise.I hope all works out for you. Im hear if needed...
Sandy was very professional installing our garage doors. He was working with an old gsrage for our 1864 house Nothing plum but he made it work anyway. The doors look great thanks to his efforts.
I just bought a part for my door opener and I paid 3 times what I could get it for on-line. They charged me $48 and I could have gotten it for $14.75 from Amazon. I needed the part today so I had no choice but to purchase it locally. I made them aware of the pricing online and theytook $4.00 off for me, I consider this price gouging. 300 percent mark-up, what a joke! Buyer beware!
Mike Raymond showed up promptly at 8am yesterday to fix my garage door. The torsion spring had broken and the new one had just arrived by special order. Mike was very personable and very considerate and very quickly fixed the door and got it working perfectly. No hassles. It turns out hes a neighbor who lives a half a mile away. My dog loves him. I couldnt be happier with the service and I highly recommend Mike and his employer.
I called Overhead Door early this morning when I had a problem with my garage door. Dan was at my house within a couple off hours and fixed the issue quickly and affordably. Ashley in the office was very friendly and helpful as well. Thanks!
Garage door cable came off the spool, and the door would not work. Mr Raymond was very knowledgeable, fast without rushing, took time to explain what he was doing, and tested his work when he was finished. This was not a reapir for a home handy man and it took a real professional.
Mike was great. Gave me some tips to help in the future. Very efficient..
Mike Thurber was very polite, trustworthy and did excellent work. Cleanup was top notch.
Great service and great doors - really improved curb appeal. The designers helped us pick the best style and the price was very competitive.
Dennis arrived on time, performed the work in a timely and skillful manner, was courteous and helpful in explaining the nuances of this particular instillation, and left the site in clean and tidy manner.
Mike was excellent, he looked at the existing door opener and made an adjustment and saved me from buying new one.
Installed new garage door in about two hours, very polite, neat and friendly highly recommend
The Technician, Mr. Raymond, arrived early, was prompt, efficient, and extremely courteous, and I am very appreciative.
Mike thurber did an excellent job on my garage door repair. he was alsovery helpful in diagnosing my problem and getting a reasonable price forhis work. because of him. I will certainly consider using overehead doorcompany for any future qwork.
SERVICE WAS DONE EXCEPTIONALLY WELL.
Dan A. Was on time friendly and fixed the problem fast
Mike did an excellent job
Very professional. Showed up on time, quick installation, and left the worksite clear of debris.
Great product and insatll
Service was quick and fixed all problems
Best door Company in New England
I just called this office and who ever answered the phone was EXTREMELY RUDE. NO customer service whatsoever!
Good selection of parts