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Wasilla Family Auto LLC
2300 Wasilla-Fishhook Rd, Wasilla, AK 99654, United States
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Wasilla Family Auto LLC
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Ko
Review №1

I am definitely taking my truck back to these awesome guys. Nathan and Isaac was very informative and patient with me when explaining my options. Had my differential leak fixed and was done same day along with brakes and rotors.Good price good quality.Thank you guys.

Be
Review №2

I would definitely recommend Wasilla Family Auto. They were kind and professional. They were able to get me car in when it was convenient for me. They got it done fast and their prices are fair.

Ja
Review №3

Seem to be very honest, up front and good work. The after hours drop off is great. The after hours pickup is even better. They make everything easy for working folks.

Da
Review №4

Wasilla Family Auto is very attentive to their customers. They have gone above and beyond many times, are honest in their dealings, and give a heads up when needed. We would highly recommend them.

Dr
Review №5

I almost hate to give such a nice review because everybodys going to want to come here and then nobody will ever be able to get a good appointment! For the most part, they take pretty good care of you and do everything they can to make you happy. They seem to really care about doing a good job and making sure that you walk out the door with a smile on your face. Everybodys really nice there. Labor prices are within the local Norm and they get their work done. This is a really good place to go a car/truck repair and maintenance.

Ka
Review №6

Wasilla Family Auto is my new go-to mechanic! Nathan, the gentleman manning the front desk, is incredibly kind; explaining everything very well and trying to save us money where possible. He and the techs were also super flexible with us and our schedule, and really worked with us without any hassle on their part at all. They got our vehicle in right away and also got it back to us swiftly. I trust the work they did. Honestly, the best experience I’ve had at an auto shop. If you’re looking for a mechanic you don’t need to look any further. Thank you so much, WFA!

Sh
Review №7

Super nice over the phone, informative but unable to provide mobile service. Google information isn’t correct.

Si
Review №8

Just went in for a tire change over but they are great at explaining everything. Seems like an honest hard working shop and I’d definitely go back for any car maintenance needs in the future.

Ti
Review №9

Very professional staff. Went in to get a wheel alignment. Definitely a lot easier than I imagined.

Jo
Review №10

Went in for work and left very satisfied with the service, and courtesy provided by wasilla family auto. Fair prices and top notch work.

Pa
Review №11

Was sent here by the auto mechanic who has taken care of our vehicles for some 10+ years. My expectations were high. Expectations met and exceeded. Will return and recommend.

St
Review №12

Reasonable service and a fast fix on replacing a front balljoint.

Ru
Review №13

After taking my dodge truck to the local dodge dealership and them reporting my issue was fixed, it clearly was not. Wasilla Family Auto had the right tool and the gray hair know how to easily diagnose and repair my truck, in one day! Plus they performed a few other needed services the same day. Refreshing! Will definitely go back for all my vehicle repair needs.

Th
Review №14

Reasonable rates, quick service, friendly owner and staff. I brought in my Prius in to take off my summer tires and mount and balance some winter tires I needed on some rims I had just gotten. I would definitely go back or to their other shop CPR Automotive in Anchorage. Thank you!

Sa
Review №15

The two gentlemen I dealt with were very helpful, friendly, and knowledgeable. They seemed very honest and interested in saving me money where possible. I would definitely recommend Wasilla Family Auto!

Ra
Review №16

The employees there were very helpful and nice. Keep up the awesome work guys 👍👍

Ja
Review №17

Very friendly and honest people.

Ia
Review №18

Great staff, great people!!

Ro
Review №19

Weve used WFA for the past four years for our 2003 250k+ mile SUV and theyve always exceeded our expectations. Its tough having an older vehicle because they generally do breakdown as they age (dont we all!) but we feel WFA is honest in their diagnosis of the issue and fair in cost of the repairs provided. Thank you WFA, I will continue to recommend you to others!

Na
Review №20

Top service. Great price! Will be where I bring my vehicles from now on.

Is
Review №21

They’re very fast and friendly, I had a 97 f150 that needed plugs replaced(not a very fun job) Midas quoted me over 900 dollars we got it done for a third of that! Took them a little longer than they anticipated but was only charged the original quote and it turned out a coil was bad as well they even told me which one needed replaced truck is running like a top now, definitely recommend wasilla family auto for all your mechanical needs!

Vi
Review №22

I was in a bind with a bad coolant leak. The dealership couldnt get me in until December. I called Wasilla Family and they took me right in. Dave said I got lucky, but I think he was just being humble. I was in at 9:00 and out by 2:00 with a new water pump. I have found my new shop for all my repair needs.

Ch
Review №23

After a slight accident, Wasilla Family Auto was so very helpful and timely in ordering and replacing the tie rods for our tire. Very friendly and fast service!

Ca
Review №24

First time coming to Wasilla Family Auto today. I was so pleased with the customer service, the atmosphere. Izaak at the front desk was so welcoming and very helpful with finding a new auto place to services my vehicles. Previously a Mr. Lube customer for 12 years and this year they definitely cant get me an oil change for heaven sakes...Wasilla Family Auto took care of me today I was in and out of there within an hour and they took good quality care of my vehicle! So glad I heard them advertised on the christian radio. Thank you so much for everything today. You guys are amazing!!!!

MI
Review №25

My father.in.laws truck broke down and he took it to what he thought was a trusted auto shop. He authorized $200 of work. When he went to pick up his truck they asked for $600 for service. He said he didnt authorize the charges as he could have completed the work himself for that $. They said they called his wife yesterday and she authorized the work. His wife died 2 months ago.

La
Review №26

I’ve had to bring our vehicles in on a few occasions for repairs I cannot do myself. They’ve always been very informative, explain what’s wrong, and are very honest about pricing and vehicle needs. From the front desk to the mechanics, I cannot say enough how great they truly are. Amazing staff, quick turn around, and very good communication. They will always have our business

Jo
Review №27

I brought my 40 year old Mercedes classic roadster here to have front end aligned after I had replaced tie rod ends. They had the hardware and software to set alignment accurately. I was given an appointment within 24 hours and given information and helpful service. After MR Lube sold out, I didn’t know where to go for servicesI am unable to do myself. They strive to please.

Pa
Review №28

My first visit brought me back for another visit. Friendly staff from the beginning. Able to get appointments that fit my schedule. Very pleased with work so far. Will be coming back for all my service needs. Thank you for being in the valley.

C•
Review №29

Call three times in one day and did not get one answer or call back

Ga
Review №30

New to Alaska this year, needed a engine block heater for my car. Found WFA on line. Service was fantastic and good price. I have found my go to mechanic here in Wasilla. Would highly recommend them.

Da
Review №31

Excellent and honest repair shop that stands behind their work. I would definitely return for service.

Pa
Review №32

10/7/19: when winter and spring come around I swap my own tires keeping two sets of rims and tires, yes I’m a do-it-yourselfer. This time around there were two of my eight tires that were seeping air; valve stem and bead leak. Typically Mr. Lube is my go to place however at 3:30pm when I stopped in they said they couldn’t take my tires nor could I leave them. I got back in my car and called Wasilla Family Auto. Izaak said they could get the tires in and complete TODAY! Dropped the tires off at 3:40 and picked them up at 4:40. WOW! Great service! Dustin even was pleasant and cordial when he loaded them into my car. The price was about $10-$15 more than the other place but I’m very thankful to have them done as I work in Anchorage and this was my best day to get tires swapped over. THANK YOU FOR GREAT SERVICE AND A CAN DO ATTITUDE!!! I’ll be back!

St
Review №33

Friendly and respectful. Pleasant and clean waiting area. Quick service on my oil change. Loved working with a local business!

Ma
Review №34

The shop was very clean, the employees very nice and accommodating. They did a good job with our truck and the truck was done sooner than expected. They were very knowledgeable and took the time to explain everything to us.

Na
Review №35

Fantastic, honest staff. I have done business exclusively with them for 10 years. I have never once had an issue

Sa
Review №36

Had a great experience, finally found a place that recognized the problem fixed it in a timely manner. They were awesome, they didnt overcharge. Thank you Wasilla Family Auto...

Jo
Review №37

Honest and fair. I have been taking my vehicles here for engine work for a couple of years now. It is nice when you can find a local engine mechanic you can trust!I am very happy with their service and promptness. They have a lot of knowledge and the owner really demonstrates an attitude that the custom be well taken care of and the work is done correctly.I will continue to be a customer and encourage anyone in the Valley to feel confident in letting WFA take care of your autio needs!Thank you Bill and crew!

Ne
Review №38

I had an electrical issue with my vehicle so I bought it to them, they diagnosed it and said it was the battery and tune up.after paying $300 2 months later the issue came back..I went back, because I was under the impression they would gurantee their work, since its the same issue they said they repaired.My main complaint was, instead of trying to see what the problem may have been. Or to see maybe its something they may had missed.The gentleman started to quote me 100 dollars an hour for all the issues, to a total of 300.So after failing to identify my issue that my car was in the first place.I basically paying for them to troubleshoot my car..i could understand labor or parts...but additional inspection when you failed the first time. If this is normal than ill be wrong, but Im just speaking my experience.

To
Review №39

Always a positive experience, extremely happy with their service. Very professional, they have worked on my cars and diesel truck, work has always been done quickly and correctly.

Bu
Review №40

Ive been using Wasilla Family Auto (formerly Fishhook Tire & Auto) for over 20 years. Very professional people, top quality service. Im obviously a loyal customer and would recommend them to anyone needing auto repair.Update: had a tire change over today. The service tech decided I needed a radio station change as well, from the NPR broadcast I had chosen to Rush Limbaughs! Passive aggressive much?

St
Review №41

This place was awesome I needed an alignment before I had to put my truck away in storage and they got me right in, helped me figure out what the issue was offered several diffrent options to fix it and got me in and out in a couple hours, would definitely recommend this place, I will be bringing both my trucks to them being we just moved to wasilla and were looking for a reliable shop

Da
Review №42

Very helpful and friendly service! Turnaround time was outstanding! Highly recommend again!

Je
Review №43

Always a good and positive experience when I come in. I dont go any where else for my car needs!!

Ja
Review №44

Always honest work at a fair price. I know i can count on them to take good care of my element.

D
Review №45

Quick, no pressure, nice guys. I will always take my rig to them.

Ch
Review №46

Great place

Jo
Review №47

Fixed my truck only cost 10000

Se
Review №48

Honest knowledgeable and friendly

Do
Review №49

Very professional and helpful

Am
Review №50

Highly recommend....

Co
Review №51

Did a Rip Off job.. Charged me over a $1000.00 the 2nd time..to GLUE IN A WIRE..RIGGED IT.. IT WENT OUT TWICE ON MY ALTENATOR..& TOLD ME I OWED MORE.. TOOK ADVANTAGE OF aSENIOR CITIZEN.. DONT GO HERE... AND YES I WANT A FULL REFUND I HAVE SHOWED THEHONDA DEALERship the pictures of your work.. You said you had state of the art equipment.. AND Nothing works still.. Had to have it towed from Eagle river..

Da
Review №52

Dropped off my Florida car to get winterized, top to bottom. The folks there were honest, and while I didnt like what I heard in a few things, that was an issue with Honda, not Wasilla Family Auto, and they fixed the annoying issues.Friendly, courteous, and affordable.I hope all of my service providers here meet the same standards.

Information
21 Photos
52 Comments
4.8 Rating
  • Address:2300 Wasilla-Fishhook Rd, Wasilla, AK 99654, United States
  • Site:https://wfaalaska.com/
  • Phone:+1 907-373-1948
Categories
  • Auto repair shop
  • Oil change service
  • Tire shop
  • Towing service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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