Shairin is our absolute favorite employee. So sweet and nice. Always a smile and makes the best concoction of ice cream flavors. Sometimes she’s overwhelmed being the only employee working while 20 customers are waiting and yet she still services everyone with a sweet personality.
Very in courteous staffs and I found quality subpar for the price. I was dining at the Japanese restaurant next door and went to get some ice cream to go. I was horrified when I found a human hair attached to the lid... which wasn’t closed tight.
Horrible service. The person working there was rude and unfriendly. I wont be going back to this location.
Came in 20 minutes before close and the worker had already cleaned everything so refused to do mix ins. Paid $15 for regular ice cream.
This chain has satisfied me for over 30 years. In all that time, Ive only found one Mom-and-Pop store that was better. I thought no I prefer the Marble Slab on Bay Area, but this is still a great place to stop for a treat.
I ordered a cake online for my nephews birthday party. It was originally suppose to be a small classic cookies and creme cake for $26.99. I didnt add anything custom to it.When I arrived to the store, She went to the back to retrieve it. The cake I ordered was a lot smaller than I anticipated. Luckily, they had ice cream cakes for sale in the refrigerator and they had a medium one that was labeled $36.99. The cake I originally ordered was the exact same cake-just in different size. I asked the lady If I could buy the medium cake instead. She told me she had to call her manager to ask about the price. I was quite confused since the cake was labeled $36.99. When I asked about it, she told me since I ordered online, the price is different. They wanted to charge me $42.99 for this cake that was labeled $36.99!!!! Why would I pay more for a cake than what it was labeled for... that makes no sense to me. She then preceded to tell me she could give it to me for $39.99. I really felt cheated and didnt feel like arguing since I needed to get to the party.I will never order from here or Marble slab again. Dont go here unless you want to be charged more than what its labeled.
We ordered 3 ice creams to go, and the lids weren’t the right size which made them leak. I’ve had better experience.
The ice cream is very good but its expensive. Me and my friend went, I got a small scoop and he got a medium. No cones or anything fancy, our total was $16! I was good but way over how much I though it was going to cost.
The employees here are extremely rude. I love marble slabs ice cream but this particular location is terrible. Ive been here twice and scolded both times. When I entered, I waited for 5 mins before anyone came out. All of the doors to the ice cream were open, so the ice cream was very soft. I asked if I could have two flavors in a small cup. She said no it had to be in the medium and scooped it out. I was confused because other locations allow this. So I asked as politely as I could oh are you sure? She immediately yelled at me and said what do you mean? I work here so I know! I decided to just leave instead of pay for a half melted and over priced ice cream
The Service was great. My banana split was made surprisingly quickly and very well. There were some problems understanding the person behind the counter for several reasons but nothing too bad. I was very thirsty though but there were no water fountains. The water bottle i did buy was very small.
Great selection. Mix in what you want. So think carefully what combination you choose.
Pricey, but good ice cream with a lot of options and good service
Yea - Ice Cream. Really high quality. Try a banana split sundae, Youll love it!
Okay this place is wack so we came here and ordered the cotton candy milkshake which is $6.50 and that milkshake on the picture included the whip cream and damn m$m!!! and that crazy lady working there tried to cheat mehh and just make the milkshake and charge EXTRAAAA for the whip cream and m&m!!! This place is a rip off and so are the ladys working there!
Very nice. Workers had my cone ready quick, very quiet place
Place is always clean, service is quick and friendly, even during the winter 😂.
I recently walked a group of 20 kids and 10 adults over to Marble Slab, after celebrating my daughters 8th birthday at Cinemark 18. I had called earlier that day and the manager had set aside for us the Candy Ice Cream Cake, as our birthday cake. They were helpful and patient. They even provided plates and a knife even though I had not arranged for a birthday celebration there, a service Im not even sure they provide! Thank you Marble Slab!
This was absolutely the worst marble slab experience Ive ever had! I was told I couldnt get banana as a topping, half the toppings were hidden away, and when I was handed a sloppy melted mess of an ice cream bowl I almost walked out. I wont be visiting this location ever again. I guess Im spoiled by good service at the south shore location. The owner should be ashamed!
The employee had an attitude like we were bothering him because we were looking at the various options. Napkin dispensers were empty, and the only frozen yogurt they had was the sugar free vanilla. Poor service, poor upkeep, and poor selection.
I had an order before I arrived, but after I got there I had to wait for nearly 30 minutes because the female banker only made the guest stay. She didnt care that I had to wait that long.
Could be mixed better but good
I love this place, always great customer service
The ice cream 🍨 was delicious as always but our cones were Very stale😕
Best employee varma 🤗
Still good
Great ice cream.
Poor customer service. Very rude, has to be the worst experience I’ve had
Ill never come here again. The girl barley spoke English; and was rushing me to order.
Great service tonight!
My kids love it buts its so expensive
Yummy
Loved it
Its fine