At first the place looks like a beautiful shop online. I was like wow let me check them out. To get an appointment is crazy and 0 flexibility but I was excited to get there! When we finally get there. The door was guarded. They was not letting us In. You cant even walk in. Very unwelcoming! As soon as we walked in. I felt rushed from the start they were counting every minute of it. I mean I wasSo rushed I couldn’t even look at the jewelry. Me and partner was like what is going on. Weird vibe the craziest customer service ever! On top of everything we spend over $200 on the jewelry and after we left. The jewelry looked super cheapAnd with rubber backs. You better of going to Amazon honestly better service and faster delivery.

I went to get my septum pierced and Georgina was absolutely wonderful. The girl working the front door/desk was also super friendly, and it was a great experience!

They were really kind and gave me good advice in regards to my piercing and made sure to walk me through a different solution. The place was so clean and they were following covid protocols very well. The staff was very friendly. The jewelry they have to choose from is gorgeous. Theyre very knowledgeable and get you in and out just like they say in the appointment email. I highly recommend them!

I went into black diamond to get an earring tightened. First of all the new back to the earring was $12. They then charged me an additional $10 service fee and another $10 PPE fee… so I paid $34 after tax to get a new back for my earring. They didn’t even fix the problem. The earring is still too loose and when I tried to tell the girl working that it needed to be tighter she was rude about it and wouldn’t try a smaller size. The customer service was not good at all. Overall a horrible experience and I would never go back there. The problem with my earring wasn’t fixed and I’m out $34.

This is by far the best place to get pierced and it is woman owned and operated. I have received 3 piercings myself and have brought my niece in for two piercings. Each time I had a wonderful experience. The staff are professional and knowledgeable. My niece wanted a navel piercing and was informed that due to her belly button the piercing wouldn’t take and it would grow out, many other places would have just pierced her anyway. The jewelry here is amazing and of such high quality. This is the best place I have ever been and I will continue to support Georgina and her staff.

Listen, my piercing is fine. But the lack of respect and completely horrible attitude of all of the employees (besides Mollie, they’re wonderful) will completely ruin my chances of returning. None of the piercers take well to any sort of nerves and don’t offer any helpful advice. A slightly better attitude of all the employees would entirely change the dynamic of the shop and would have made for a great experience. But unfortunately that is just not the case. If you know exactly what you want and are an experienced piercing-getter, then this may work well for you as they have incredibly meticulous sanitary standards, but that is honestly something that a lot of places offer along with a far better customer experience. Do better black diamond, you have potential.For reference, I have gotten both my second lobes, third lobes, and helix there hoping for a better experience yet I was left frustrated and disappointed each and every time.

I had my septum pierced many years ago in another state that was extremely painful and it healed badly, so I was super nervous coming here to have it pierced again. My experience was amazing! It has almost painless when pierced, has been healing well, and the people at the shop are awesome, especially having to deal with my nervous A**. I would definitely recommend!

Great experience with getting a nostril piercing. Super clean environment- you can tell that safety n cleanliness is a priority. Wide variety of very pretty jewelry and a knowledgeable piercer!

You do realize that people can click “lowest review” to see how often “rude” and “unprofessional”In response to your bogus response.Your minions answered the door.You had NO customers but yet you claim you’re booked in the response?I can in to replace a stud that fail out while on vacation.It took all of 15 minutes even with all your erratic OCD directives for over priced flea market quality jewelry.I can’t speak for Stay true but know they schedule appointments and allow people to view their displays while following comprehensive COVID 19 measures.But more importantly they know how to speak to customers PROFESSIONALLY without all the unnecessary diva like attitude.Again, your egotistical-juvenile behavior in combination with your pretentious nature will be why no ONE will recommended your business or return.It’s okay though, because seeing that you’re a suburbia hipster your parents will bail you out.Good luck!

I hardly ever review business’s but I have never seen a piercing studio with this level of professionalism, expertise, cleanliness (like, cleaner than a hospital) and aesthetic beauty anywhere (and I’ve been to a LOT of piercing studios) - not to mention, they have a HUGE collection of beautiful top-quality jewelry! Plus they are APP certified, which means they have been held to the highest levels of health and safety standards and practices in the piercing industry. I wouldn’t let anyone modify my body or a loved one’s body that hasn’t been APP certified - and I can’t imagine going anywhere else than this stunning female-ran shop! I recommend them to everyone who compliments my piercings and jewelry. A+++

I got my septum pierced here and it went well. Making the appointment was easy and checking in and the appointment went smoothly. Each process was explained and the piercing itself went smoothly. The shop is super clean and professional, as was my piercer. I’ve recommended the shop to others and I’d definitely go back.

Loved my experience with Black Diamond from upon my initial entrance to exit. The staff is professional, personal, welcoming and knowledgeable on all levels. The piercing experience was one of complete comfort and ease. This is the only shop within this scope of business I would highly recommend you trust with all your piercing/jewelry needs!

The staff here are really professional and knowledgeable! The shop itself is super clean and following great COVID protocols. I would definitely recommend Black Diamond to everyone. I’m looking forward to coming back in a few months to get my nostril stud resized!

I have gotten multiple piercings here and even my very first tattoo, back when they did tattoos there. One of the most professional piercings shops Ive ever been to. I have recommended many friends go to black diamond for their piercing needs. I cant wait til I have some money saved up so I can get another piercing. The only piercing I didnt get there was my septum and I wish I had.. the place I went was nowhere near as great at Georginas. The quality of all of the jewelry is awesome and theres so much beautiful stuff!

I had the MOST AMAZING experience at this shop for two piercings. My nose and my tragus— still the best piercing parlor I’ve been to. Amazing service, great jewelry selection. They truly care about their customers. Can’t recommend enough!!!

I had a very pleasant experience getting my naval pierced here. my piercer did an amazing job. She was very sweet and understanding of the fact I was nervous. The placement is perfect and it just looks amazing. I am overall very satisfied.

Best piercers ever! I will never go anywhere else. The staff are professional, knowledgeable, and super cool; the jewelry selection is high quality; everything is perfectly clean. Thanks, Black Diamond, for being amazing!

Beautiful shop, with amazing jewelry options. Incredibly clean, with very well educated staff. If you’re looking for a place to have questions answered, this would be the place to go. I’ve gone here for multiple piercings, and will never go anywhere else.

The piercing itself i received here last year was fine. However more recently when i was trying to purchase jewelry, they often did not return my calls when i left messages attempting to make an appointment and it took several calls before i was able to reach someone and schedule the appointment. Additionally, i arrived to a 2:45 appointment to purchase jewelry at 2:50. I was coming from out of town so hit some minor traffic that effected my arrival time, but still arrived within 5 minutes of whmy appointment time. I was told the staff were already on break and would not honor my appointment. I understand this may be store policy so i dont blame the staff, but i dont feel i could honestly recommend this shop due to these issues as it makes actually coming here a hassle.Edit: i am not sure why the shop double booking appointments is relevant here, as that is not my fault. Most other negative reviews here are in reference to this shops lack of flexibility, communication and responsiveness. Not having sufficient staff available to answer and return calls reflects poor management, as does double booking appointments and operating on a schedule so tight that lack of parking could cause you to lose an appointment.

I wish I could give 10 stars! My absolute favorite destination for jewelry and piercing services. The front desk staff has always been friendly and very helpful from jewelry selection to booking appointments. The piercing staff remains the best in the biz, from knowledge to professionalism. I have been a customer since opening and will always be my go to for all of my piercing/jewelry needs.

I have been a returning customer here since day one. Ive been going to Georgina since before she even opened this shop. Always professional, talented, well educated staff. I have moved 1200 miles away and still go back on my visits north to get new jewelry or a new piercing. Thanks for always being the best!

The shop is very neat and clean. During a time when many are vaccinated, they are still taking safety and social distancing very seriously to keep clients (and staff) safe - more businesses should follow suit.Note: I have modified my earlier review based on a mistake that was completely on me and not on the shop.

It’s understandable that COVID 19 has impacted many small business approach in retail.But spare the snarky attitude, cheap jewelry and over reactive directives that borderline egotistical juvenile behavior.You’re better off going to Stay True in Newington. They follow all the COVID guidelines without the attitude and poor quality for a simple nose stud.

I had my earlobes pierced and purchased a pair of earrings for five hundred dollars. The staff members were unprofessional and unfriendly.Three weeks after purchase, the head part of one earring broke off, and the only thing left in my ear is the post. I emailed a picture of the earring. They told me they could repair it for free and give me a spare stud while I wait for the repair. When I go to leave the earring and ask for the temporary replacement. Another person there tells me she is unsure of what I am talking about. I tell her that I can show her the email but she says nope. She lets me leave my earring to be repaired but did not give me the temporary. I go home. No one calls. I send another email telling them no one gave me the temporary stud. They ask me to leave the broken piece of the earring in and schedule an appointment to get the temporary piece. Before my appointment, I get an email stating that the bag I dropped off with the earring was empty. I assured them that I checked the bag before leaving my car and it was in there, but they said it was not. I went to the appointment to get the replacement and talk with someone about it, but they told me to email the owner instead. Also by the time I get the replacement, my earlobe is irritated and bleeding more often because I had to keep shoving the broken post back in since it kept falling out.Now I start interacting via email with the owner. I want to make clear that I was not asking for a refund on the earring that I lost. I was asking for a refund on the earring that I still had. I explained that I was not going to use the other earring that I had without its pair. Also, they sell earrings individually (not in a set). When I bought the earrings, they told me that I could mix and match earrings. She said they needed to check to make sure that they had both studs. In other words, they sometimes do not have matches because people buy one earring only.She was going to refund me the earring because she thought it was unworn but I informed her that I wore it. Then she changed her mind and told me she could not refund worn jewelry. Do people never try on earrings at the shop?Then the owner told me she could not refund me because its worn and final sale.I also did not know jewelry was final sale. She also said, It’s completely unreasonable to ask for a refund after the fact. If you lost an earring would you try to get Zales to refund you for the other one? No, you wouldn’t. So why would you expect a small business to [...] I think offering you 40% of the value to replace the lost one is more than fair. The 40% value for the lost earring was a 100 gift card (each earring costs 250). I was not planning on returning to this shop because of their attitudes, so I did not want the gift card. And I would ask for a refund from Zales, a pair of 500 dollar earrings should not break in 3 weeks. Thats poor quality. And I was only asking for a 250 refund for the earring that I still had. I even asked to exchange for another pair of earrings. For example, I am returning the 250 single earring for a pair of matching earrings of the same value (each earring would be at a 125 price). She would not be losing money if I exchanged, but she declined. 500 dollars wasted on earrings that I wore for only 3 weeks.

Warning to new piercers: it is not cheap! I felt like someone punched me in the gut when I went in for my appointment (which already required a good chuck of change to reserve the appointment and fees) and got prices for the jewelry I liked. Even the cheapest, okay looking, piercing options are expensive so then I got in the mindset of screw it, Im already in so deep financially Ill go for the fancy gold option I like. **BUT I dont regret anything. I am very happy with the results and everyone there was friendly and professional. Sometimes the phone is understandably busy but owner was prompt and helpful via email. Over 1 month out and the piercings look and feel great. A PLUS: I can use that jewelry again at their location down the road for other piercings so next time will be a lot cheaper. :)

I went to Black Diamond today for a faux snug, and my experience was incredible! the piercing shop is extremely clean and sterile, and the staff is very patient and friendly. I talked to Mollie over the phone who was able to answer all of my questions and was super kind. I had accidentally called on a day the shop was closed and received a call back the next day and was able to easily set up an appointment over the phone. when I arrived, I was greeted by I think vikki, who was really kind and made checking in, filling out paper work, and picking out jewelry simple without any issue! I was pierced by Christine today who really took the time to sterilize the jewelry and mark my ear well which she did perfectly! she explained to me well what the after care is like, and suggested options to make it more simple. when it came to actually piercing my ear, she let me know when she was about to do it, and let me know when she would pull the jewelry through and put the bead on which made the pain easier to sit through knowing what was happening. I was probably there for less than half an hour, but everything was done perfectly, and Im more than happy with how my piercings turned out. Ill definitely be coming back and recommending others to come here!! thanks for the piercings today!! :))

The best shop in the area ! I have never trusted any other shop to handle all my piercings. The team here is so professional, kind (especially when your nervous ) and use the best jewelry . They have done a fantastic job during the pandemic, it really speaks to the standards they hold over other studios in the area . Cant recommended them enough ❤️

Always a wonderful experience. I have followed Georgina from when she worked at green man in west Hartford, and wouldn’t go to anyone else even though I live across the state now. Well worth the drive for the experience and professionalism her shop provides.

The absolute BEST piercing place around. I have had all my piercings done here. Super informative, friendly, and clean. I have since moved out of state and I STILL drive two hours back to purchase my jewelry and get piercings.

If I can give this place a 0 star I definitely would! Ive been calling for over a month no answer! Left several messages no call back nothing ! I went in person Friday 7/23/21 to see if maybe phones werent working & to see if maybe I can make an appointment straight with them. they wouldnt even let me in or let me make an appointment they were so rude! im just trying to buy a custom piece of jewlery all they did was just try to shut me up & get me out of there & continuesly tell me to call the number on the door which I have been doing for weeks but I tried once again in front of them & nothing this place is horrible will not be going there again !

The folks over at Black Diamond couldn’t be nicer! I have never seen such professionalism, but also personable and friendly. I’m not entirely sure what these low-star reviewers are talking about. As a retail worker, I’ve come to realize that when a customer can only turn to insults and finger-pointing and accusatory of being rude, the fact of the matter is that they’re simply not getting what they want. Maybe stop being a bunch of Karens, wear your damn mask, and abide by shop policies. I couldn’t be happier with the work they’ve done for me. 🖤💜🖤💜

Georgie and her team are always super welcoming, courteous and professional. The space is always clean, they have an amazing array of jewelry options and they never disappoint with their service. I’ve been going here for years and always recommend it to my friends. Love Black Diamond!!!

Great place, professional, well explained procedures. Courteous staff, fair prices. Good experience, I recommend.

Disappointed with customer service and giving scheduled appointments away.Re: your replyMy appointment was for tonight, Thursday evening- not Wednesday. I own and operate a small business myself and wouldnt ever take a client out of their appointment time slot without hearing back from them, or a follow up if they hadnt gotten back to me yet. Poor customer service.

Fast, professional and most important: CLEAN!!! The piercing rooms are immaculate!!! The piercer was very pleasant and knowledgeable! Will DEFINITELY be going back in the future! Highly recommend!!!

Hi i was wondering if you would pierce a 14 year old nose with parent consent ?

This place is amazing. I couldnt recommend it enough as a place to go to if you need a piercing. The staff is super friendly and helpful when it comes to piercings. The shop is well lit, well styled and theres a ton of jewelry selections to choose from and all of them are gorgeous and great quality. I came years ago to get my industrial piercing, really appreciated the service then and came back to get my septum because I know how tricky of a piercing it can be. I was not disappointed. Shout out to Rob for making my procedure fun, easy and painless! This is the only place Ill come to from now on.

Black Diamond is hands down the best piercing company in the state. Don’t waste your time or money going anywhere else.

The employees had excellent customer service and were able to answer all my questions.

Every piercing I’ve had since I was 19 has been here. I’ve pierced my septum twice, and hd my conch, nostril, and tragus done. Every piercing was done with care, kindness, and extreme finesse. I’ve also shopped here for jewelry and get nonstop compliments on my BVLA pieces, all purchased here. I’m so grateful to have a place I can trust with professional and welcoming staff so close to me. I would 100% travel for this same experience.

My daughter got her ears pierced at Black Diamond. We had a very positive experience - great people running a great shop.

Professional staff, clean and overall great experience for my first piercings. Would highly recommend!

Black Diamond is a sparkling clean shop with a wonderful and talented staff. Always highly recommended!

Got my helix pierced here a few days ago and i’m in love, my piercer Christine did a great job and was very knowledgeable, talented and direct. Everything is super professional and clean, they take a lot of covid precautions which is a very good thing. I also love the fact that it’s a woman owned business, and the owner is very kind and professional :) Will definitely be coming here for future piercings, however do be expecting to pay quite a bit for your service, you really do get what you pay for.

The staff at Black Diamond have been great with following up with issues I’ve had with my piercings!

This is the only place I will go to get a piercing and to inquire about jewelry for my piercings. Georgina and her amazing staff are so educated about every detail that I know I’m getting quality merchandise and that my piercing will be done in the safest and most professional manner.

While the shop is very clean and the piecers are experienced, they are not friendly at all and very expensive. Terrible customer service. Would not recommend or return.

I had three earring change outs. They sold me two earrings that were way to small for my tragus piercing causing an infection. The second piercing the earring fell out of a rook in a week. They never sanitized or sterilized the pieces before placing. They overcharged my card for a hold but didnt put it towards my purchase and then asked for a tip on top of it. I ended up going to a place in Hamden and they were much better

So you JUST answered Your Own Problem. If u dont feel comfortable doing it then your not professional. I got it Re-Done in Waterbury by a Professional. I was told from yall that yall would hope it gets infected which is unprofessional comment. I got 10 piercings NOT 1 done by yall & I know how to take care of my piercings.

I can’t thank the staff at Black Diamond enough. They saved my piercing! Also, I love that they sell only quality, safe jewelry.Here’s my story: I got my nose piercing at what I thought was a reputable piercing shop in NYC. Within a month, it got inflamed with a huge red bump. I was so embarrassed and thought I’d have to get rid of my nose piercing forever. So I went to Black Diamond, and they gave me great advice, advised me on a safe and smart jewelry selection, and helped me change my piercing. Now I’ve had this piercing for a total of 10 months, and it looks amazing and has 100% healed. Thank you Black Diamond! I recommend this place to ANY ONE I talk to that wants piercings.

Ive had many piercings done here. The staff is always so helpful and knowledgeable and I love the jewelery selection!

Ive gotten my third earlobes done here in the past and theyve since healed perfectly, and just got my industrial done recently by Vikki - its beautiful and is already healing well. All piercers are super knowledgeable and friendly, and theyll guide you through the whole process. Ive even had questions about my industrial since I got it and the shop has answered all of my concerns. Quality work and great people - I wont go anywhere else for piercings!

Really happy that I went to Black Diamond for my lobe piercings! They took COVID precautions very seriously and everyone was so professional. You get what you pay for: it was definitely more expensive than I expected, but for the quality of work, material quality (all medical grade), cleanliness, and expertise (worked with Vikki and really grateful for her patience!), it was definitely worth it. Would go back in a heartbeat.

Very rude :( ...edit: no ma’am I had gotten a piercing done there as well. Ever think it could be under someone else’s name? Super unprofessional! I’ve been warned about this place!!

I got my eyebrow pierced here about 3 weeks ago by Vikki. She was great and was able to answer all of my questions since I was really nervous. I was nervous about going during Covid, but it was easy to make an appointment. There were a few other people at the same time I was (which I understand for the sake of efficiency). The only reason I am giving 4 stars is because I believe that the jewelry for my eyebrow was fitted too tightly which made the healing process slightly harder than I expected. Other than that, i had a great experience.

Very expensive and really slow service

I came in for a consultation for a piercing, the two ladies who attended me were very rude. There was confusion regarding whether I was getting a consultation for just jewelry or the actual piercing and they got annoyed instantly. Apparently they were having problems with whoever on the staff team was booking these appointments and they took it out on me. Super unprofessional experience and left feeling like they didnt value me as a customer. Will not return

Beautiful clean shop with lovely jewelry and very knowledgeable staff. I ask alot of questions and they were willing to answer all of them. My only complaint is that I felt rushed to choose jewelry, and it seemed like my piercer was in a rush to get it done and get me out. They came out beautifully and I adore them (daith and conch) I just wish I could have connected with my piercer more as I want to come back!

I’ve had all 4 of my piercings done at Black Diamond (2 helix- Brooke, conch- Rob, and daith- Vik). They come highly recommended across CT and their service/professionalism is unquestionable. Although the piercers can sometimes come off as “cold”, they’re very efficient and knowledgeable. Two weekends ago I went in for a jewelry change. The same day the ball on my orbital fell out. I was able to call and schedule an appointment to replace it with zero issues and no additional cost to me. The owner was awesome and easily found a solution to replace the gold ball without having to put in a steel ball and wait for a gold replacement.

Rude people. Super liberal!

Black diamond is simply the best. Honestly dont even bother trying to go to a different shop. They are truly the most trustworthy shop with the best selection of jewelry that is high quality and long-lasting. I can say this with confidence because I have 15 piercings myself. Other shops in the Greater Hartford area have messed up my nipple piercings and my eyebrow piercing. Make an appointment with them and I promise you wont regret it

I highly recommend this place. The staff is attentive and really listens. They were super informative and helped me pick the best options for me. Im excited to be wearing earrings again after years of not being able to because of how irritated my original piercings would get. Vickie is the best and was super gentle. The other staff members are fun to chat with and super sweet. Im ready to go back for additional piercings.

This is hands down the best place to get pierced in Connecticut. Though it’s pricey, you get what you pay for. The staff is so nice and informative. The whole process is very professional and everything is sterilized. Even the atmosphere is inviting and clean. Rob is such a great piercer and I will definitely be coming back here.

I originally pierced my nose here a couple of months ago and had to get it adjusted because it kept falling out. The person that I worked with tightened it so tight that I couldnt remove it a couple weeks after. (Not to mention he was disgustingly rude to me). Now that I cant remove it, I have been calling since August 7th, 2020. EVERYDAY. I have left several voicemails. No one has called me back. Not to mention the one time I did have someone pick up, they hung up once I said hello. This is beyond terrible service. I have never left a bad review with any establishment but they definitely earned it here. I actually recommend so many people here because Ive gotten several piercings here but not returning phone calls? Seriously?

I have been to the shop multiple times and always had a nice experience, from the friendly greeting at the front counter, to a clean and professional piercing. I have had piercings and jewelry changes by Rob and Andie in the past and they were both excellent. They only use and sell high quality jewelry, which is great if you have sensitive skin. I definitely recommend this shop.

Everyone was super friendly. Very clean. Got my septum pierced quickly and easily. Fast healing and they explained everything thoroughly.

I took my brother here to get his ears pierced. He has always wanted to but is terrified of needles. The staff was super helpful and professional, the place is absolutely spotless, and his piercer (Vicki, I think her name was) did a wonderful job! I will definitely be getting all of my future piercings done here too!

The shop is very clean and everyone was friendly. I had an appointment with Vikki and she was great. Very professional and made sure I was doing okay afterwards. Very happy with the results!

This is the only piercing shop I go to, and there’s plenty others that are way closer to where I live. But this place is worth the trip! The staff is always extremely friendly and attentive. They certainly know their stuff and always answer my questions completely and honestly. I’ve been a here a few times and I’ve never had a bad experience. I always feel instantly comfortable and welcomed as soon as I walk through the door!

Today was my second time getting pierced at Black Diamond and I would definitely recommend this place. The entire staff is very knowledgeable and friendly. They are more concerned with your health and satisfaction with your piercing than making a dollar. My friend wasnt a good candidate to get the same piercing I got today so they referred him to someone else who would do a better job than they could do. Thats a true mark of a business that focuses more on customer satisfaction than making a quick buck. I also want to note that this is a female-owned and female-run business. I only call this out to encourage everyone to support a small business that is owned and run by (awesome) women.

I finally got the courage to get a double helix and did researched far and wide on where to go in the CT area. I came across Black Diamond and immediately knew this is where I wanted to go. Experienced staff, great jewelry section and high reviews.BD did not disappoint, their staff was extremely thorough, clean (especially given Covid) and professional.Thanks, guys!

This place has horrible staff very bossy and rude. No respect for their costumers. Over priced. They also take a very long time to schedule a appointment we have been trying to schedule a appoint for a month now. When we finally got a appointment we arrived 5 minutes later due to traffic and they told us that they could not take us that day. They also require way to much paper work and to much personal information just to get your ears pierced. They are just a very strict company with horribly mean and disrespectful staff.

I got my helix pierced on Saturday by Rob and it was amazing. I havent gotten anything pierced since my ears when I was 10 years old so I was a little nervous! Rob was very professional and made me feel very comfortable. The whole experience, from entering to leaving the shop, was 100% worth it. Ill definitely be coming back for more piercings in the future!!

Wow! Great place. Well educated with their craft. Found all of the staff knowledgeable. They are active in staying informed of current trends. They are also great at teaching the client about their piercing & care of it.

I got my daith done by Andie today and Im so happy with the whole experience. The shop itself is spacious, bright, airy, and decorated beautifully. Everyone that helped me during the process of checking in, picking out jewelry, and cashing out was super nice. Andie also told me that the ring I picked was on the small side and might hinder healing which was super appreciated. Andie was super sweet and dealt with me talking her ear off which I do when Im nervous, and her making conversation helped ease my anxiety. The piercing was quick, relatively painless, and turned out great. Ill definitely be coming back here for my next piercing!

The best piercing spot in Hartford area!!! The service and jewelry quality is top notch!!!

Best place for piercing! I have had many, and done at a few different places. They never healed, were infected etc. I got my nose redone here and it healed great, went back for jewelry change all went smoothly and still looks great with no issues. Service is great, they are very thorough, take it seriously, and dont just throw a piercing wherever without and discussing the area first. I am going back to my septum within the next few days and CANT WAIT!

They dont know how to do all piercings

I got my nostril pierced here last week, and I loved it! The place was so sanitary, and I felt extremely comfortable. I am only 16 so I had to have my mother sign for me and there were no issues at all. I was pierced by Rob, and it was quick easy and comfortable. Thank you black diamond!

Super knowledgeable staff, great selection, and super well trained staff!

Kind and knowledgeable staff. Prices can considered high if you are used to a different quality of jewelry/pricing. Overall a great experience and will go again for next piercing

Staff is very friendly, professional and knowledgeable. Shop is clean and cute. Jewelry is almost as lovely as all the people that work there. 10/10 Recommend Black Diamond for all your piercing needs.

I *love* this place! I have gotten all my piercings done here since I was little and this time especially I was blown away by how helpful, knowledgeable, and kind the people working there are. When I was picking the jewelry for my piercing, they were very accommodating by telling me what type and size earring would work best for my ear while also being very understanding about my price range and the look I was going for. Andie helped me figure out what placement for the earring would achieve the look I was going for, offering different potential placements and letting me choose which I liked the best. Every time I go there, I am more and more impressed with their service (I have now been there 5 times for my own piercings and for my little sisters!). My family started going there when I was 13 and got my first lobe piercing, and now my parents never want my sister or I to go anywhere else. They use clean, sterile equipment and have high quality jewelry. And super high quality service!! Highly highly recommend this place, would give 8/5 stars if I could.

Black diamond is awesome!! They helped catered to my needs and concerns to make getting my navel piercing an enjoyable and comfortable experience. Everybody was friendly and informative and I was very impressed by my piercer, Andie who was quick and thorough to answer every question I had. To top it all off, the place and procedure itself is extremely sanitary and clean. They stand out as a business that cares about quality, customer service, and providing a great experience to their customers. Will definitely return!!

I took my 7 year old daughter there to get her ears pierced yesterday. I called the day before to make the appointment, and asked the employee several questions on the phone. She was so friendly and willing to answer my questions. I stopped by the shop that day to pick out the earrings for my daughter. I was immediately impressed with how clean the shop was. It was also a very calming environment. The jewelry there is a little more expensive than what you would get at a mass production piercer, but I did not care. I want my daughter to have high quality jewelry in her ears, and thats what their jewelry is. We had an appointment the next day. We arrived 5 minutes early and I filled out their very simple, yet informative, waiver. Our appointment started right on time, and the piercer (and owner) Georgina took us in. She was very sterile and changed gloves when necessary. She had a great system down for piercing childrens ears. She had both my daughter and me laughing so hard, and eased all of my fears! It was quick, the piercings were done with a needle which is more sterile, we were taught how to care for the piercings and we were on our way! I highly recommend this shop due to the professionalism, the cleanliness, the high quality materials, and the needle piercing.

Fresh rook done here

Where do I start? Black Diamond is absolutely the best piercing shop in Connecticut. Theres no contest in my opinion. Ive been getting pierced there since I was 18, and between the 13 piercings theyve done for me theyve always been extremely professional every time I come in. Amazing and knowledgeable staff, a beautiful selection of jewelry, and an extremely clean enviroment is more than anyone could ever ask for for a phenomenal piercing experience every time. I cant believe it took me this long to realize I never left a review for you wonderful people!

Ive been to this shop several times. Ive gotten several piercings here and have been pretty satisfied overall. However, this last visit really bothered me. I felt disrespected and unimportant. I went in for a new jewelry piece, specifically a nose hoop. One of the women told me the wait would be about an hour. I didnt have a problem with waiting that long--I arrived at 11:30 but needed to leave by 1:30. They needed to size me and insert the new jewelry--a process that would take maybe 10 to 15 minutes at most. I ended up waiting for 2 hours... I saw 3 people go in before me who had walked in AFTER ME. I brought this to her attention and she said, “well, we are busy today.” I told her I had seen several people go in who arrived after me and she just said, “well, they must have been put on the list before you.” NO. Im sorry. I saw them walk in AFTER me. I mean I was sitting there for 2 hours. I know when I was put on the list. I honestly think it had to do with the fact that they were spending more money than my simple insertion. I was going to buy a $160 piece from them but I ended up having to leave WITHOUT EVEN GETTING IN after waiting 2 HOURS and watching several people who arrived after me get helped. Unbelievable. It’s a shame that I got treated this way and its terrible to pick and choose who gets in first based on money spent. I told them I had to leave and the lady then told me I should come back next week and not on a weekend. Ok, sorry that people JUST buying jewelry aren’t important customers. I’m not going back.PS — I wish I could give a good review. Andie and Brooke are wonderful. They’ve done all my piercings and are very knowledgeable.

I had my ears pierced at Claires in middle school, but I let them close up for sports. The staff at Black Diamond were surprised at how well my ears had closed up (as I have been too), since the use of a real needle is the way piercings should be done. As a high school graduation present, my mother and sister brought me to Black Diamond. As soon as I entered the shop, I was greeted warmly and within five minutes someone helped me pick out earrings and Brooke prepped the piercing area. The woman helping me with the earrings explained what would work best for a first lobe piercing and how the earrings actually work (since they are flat backs). Brooke came out and introduced herself and took me back to the piercing room where my family was welcome as well. The room was SPOTLESS. Brooke walked me through after care as she put on gloves and prepared my ears (which totally calmed my nerves). She marked them perfectly on the first try. Brooke pierced my ears quickly and skillfully after making sure I was physically and mentally comfortable (and before she did/while she was still prepping my ears she was so clean and methodical, she changed her gloves twice!) She was so nice the whole time and was very calming for a person afraid of needles! I will definitely go back to Black Diamond if I get another piercing.

I’ve had at least 7 piercings done at Black Diamond now- 3 upper cartilage, septum, stretched my lobes, and a third lobe just off the top of my head. I’ve never had anything but a great experience with *all* of the staff. Rob has done most of mine and he always takes the time to work with me on achieving whatever new look I’ve brought in as much as possible, but also makes sure the placement is perfectly correct. He’s straight forward and honest about whether certain placements could work or not, instead of just doing whatever I ask for and taking the money like most places do and I appreciate that. Yes I would say it’s more expensive than other (lesser quality) places, but this is a case of you seriously do get what you pay for. Client for life right here.

Go see Georgina! She is the most outstanding artist this industry has ever seen. You will feel comfortable and confident every step of the way, regarless if you are piercing your ears or... anything else. :) The remodel of the shop is gorgeous!

Personally I love this place! My piercer was Brooke and she did a fantastic job. It was the 4 time I had gotten my lobes pierced and she did an amazing job working around the scare tissue! I definitely recommend going here for anybody that is younger because the needle doesn’t hurt. I’m 13 so unfortunately I can’t get anything but my lobes pierced. However, I completely understand that their policy is that you have to be 16

I am wicked impressed by this place! Andie was my artist who performed my Rook piercing! She was amazing! She is super personable and talks with you while she is setting up and then walks you through each step as you go so there is never question of what is happening and it keeps you at ease. I dont know what I expected but I was surprised legitimate sterile techniques were used! I recommend to anyone who wants a piercing!They are renovating the shop to help have more of a waiting area so I am excited to see the changes next time I go! 😊

This was a great experience. I got my ears pierced here and the staff is super friendly. The place has a really chill vibe that is great and they’re also super sanitary, and have a wide selection of jewelry. It is on the pricier side, but it is worth it. I highly recommend

Rob is the best, thanks always! Its a hike for me to come here, but its so worth it. Ive never been less that totally satisfied when I come here. Thanks everyone for always being so knowledgeable, kind, and skilled!

I love this piercing spot! Gorgeous inside and lovely jewelry to choose from!

Only let one person at a time look at their jewelry cases. Very high prices one small nose stud for 80 . 90 to change for me.Last time I came custom ordered 10 g nipple rings for boyfriend took 8 months to arrive paid up front. Then charged more .Save $ cruise to moonflower for way better service

Had my nose pierced here by Andie a couple weeks ago. She was super sweet and very knowledgeable. She made the experience comfortable for me and the piercing took no time at all. Everything was clean and sterile. The assortment of jewelry was nice as well. Will definitely be returning for further piercings!

Got a few piercings and a body anchor done on my face. Amazing and knowledgeable staff. Georgina is great! Glad she opened her own place. Super clean. Had a piercing done there that closed up, brought in the jewelry and they redid it for me! Recommend this place countless times.

Went to get my nostril pierced, they are extremely nice and have beautiful jewelry. Place is very clean and inviting. Andie was very friendly. So far the piercing looks great.