I am not a fan of furniture shopping, but I must say the customer service experience I received in this store was outstanding. From the moment I walked in, I was greeted properly, and had my needs immediately addressed. Donovan helped me throughout the entire process, and even helped me narrow down my selections by making some good suggestions. He was super sweet, kind and understanding, not to mention very patient! I highly recommend stopping by there.. great service!

Donovan was an excellent help! My family and I went in and bought a washer & dryer, Donovan was very helpful throughout the whole process. He was very kind, we will definitely be back and hopefully he is there to help us again!

Donovan helped us out twice. He is a good worker and a value to the community.Thank you

Very pleasant experience, walked in, was greeted and helped right away. Ended up purchasing a washer and dryer to be delivered the same day! Will shop here again.

Suzanna and donovan did a great job with customer service and accommodate us on exactly what we needThank you

Donovan was excellent and a great . Great furniture and appliances will be back customer service excellent

My wife and I stopped in the West Haven location to buy appliances for our newly remodeled kitchen. We were greeted by Erin who gave us a tour of the showroom. Though we were hesitant at first, she maintained a bubbly and pleasant demeanor while answering our many questions. When we had questions, she gave thorough answers and informed us of the many options for financing, style and warranties that American Freight offers. We were very happy with our experience.

Walked in the West Haven store for just a bed set & sofa & came out with other house furniture for a GREAT DEAL!! Thanks to Donovan. He was SUPER friendly & very helpful!!! Definitely recommend this store for furniture & appliances!

I am in the middle of remodeling my kitchen and stopped in this store just to look and get ideas. I was greeted by Donovin whom was exceptionally cheerful.I told him my intentions and that I was just looking. He started asking questions and for the next 15 minutes I was blown away. He was knowledgeable,patient and very informative. He made the experience so fun and painless. He gave me a peace of mind feelings with his explanation of everything. Will buy here. Thanks Donavin.

Felt like I was invisible when I entered this place. Never approached by employees for assistance. Its like they were avoiding me on purpose. Nothing like the old Sears outlet. Never going back.

My experience today at AF was great. Their customer service was on point. Very helpful and polite. I definitely plan on coming back for the rest of my furniture.

Great customer service! Donovan was more than helpful. Definitely wont be my last time there!

Bought couch and loveseat in April. Decent price.. sales person was very nice.. bought the protection plan..well after 3 weeks the thread started to come apart. Made the call sent pics. Made the call again sent pics and made the call again and again and again. Got the idea DO NOT BUY FROM THIS PLACE

DJ was very resourceful may the experience easier. Prices reasonable and great selection.

Donervan the manager at American First is one of the finest person I have ever had to work for me. He took the time and knew the products inside out so our experience there was the best in years. We would surely come back and recommend anyone to get all you need there you would not forget how good they are.

I was helped by a employee named Sud and she was so helpful and gave me a lot of options to get what I was looking for but was better than what I wanted.. I definitely recommend the West Haven store and ask for them..⭐️⭐️⭐️⭐️⭐️

Why does this place sell used refrigerators? I was in there last year and bought a fridge which cost 2100.00. They had NO delivery so we picked it up, brought it home only to find out by morning that it didn’t even work! We had to take it back out of the house and bring it back! The guy told me to look around and find something comparible and he would be with me shortly. As I was looking around I noticed a few of the fridges had food stains in them and I was disgusted. I started looking at others that were in boxes hoping they were NEW. I appearantly got forgotten about and decided to just go to my car and try to find out if selling used fridges was a “thing” at this place. A few minutes later the guy comes out, walks across the parking lot and knocks on my window. So at that point I asked him is that why the fridge you sold me yesterday, for 2100.00 did not work because it was used??!! He responded with, “come back in, I got just the fridge for you, brand new in the box. So I went back in and bought the brand new one and didn’t really care too much anymore about the used fridge thing because now I had a brand new one. But how are you going to sell a used fridge for that amount of money. Or better yet, why are they selling used fridges to begin with. They are not just slightly damaged, they are used! I saw the food stains under the tape that they put in them to try to make them look like they are new with slight cosmetic damages. Still just wondering. And yes I’m well aware of the fact that it is almost a year later but it’s just always been something I wondered why they do and get away with.

The customer experience with Donnavan was impeccable. He was very polite and he went above & beyond with the service officered. He inform and educate us about our purchase.We are quite happy with our purchase.

This store in west Haven is so so helpful and professional. Their help last week in purchasing a great mattress for our son made huge difference to our sons sleeping pattern. Thank you so much. I’m now looking to purchase kitchen appliances and I’m working with New Jersey manager who took a photograph of the appliances for me. Excellent friendly professional service . This is an all American service and as a Brit I love it

Great experience with DJ and Erin! Customer service was awesome. Nice stuff and good prices. Make sure to check them out!!!

Donavan was awesome! Great place to shop.

Donovan was awesome! He went above & beyond to make sure I got what I wanted. Very patient while I was making my decision & made the process very easy for me, would definitely recommend. Donovan definitely made me a believer!! Satisfied customer!

Great experience shopping this store today. Donovan displayed great customer service and the price was right. Thanks Donovan.

Donovan. …Awesome service, the gentleman was a pleasure, I look forward too purchase more items in the up coming future

Susan was excellent and and provided excellent service and will visit again

Donovan was very helpful and knowledgeable about products. I got a great deal, highly recommend this place!! Wow

I would highly recommend DJ& Erin.They are the best. I got the best deal on my washer machine. They rock!

I recently needed to replace a microwave in my home. Donnell was an excellent salesman. He definitely did not bully me into an particular microwave, which was nice. The whole staff was wonderful, the gentleman Steve who helped bring it to my car was very charming and I left with a smile on my face. Great deal!

I had such a good experience here shout out to dj he was such a good help so if your thinking about going there ask for dj

My dryer wasn’t working and I was devastated.it put me in a bad mood bc I didn’t want to spend 1000 of dollars. Went into America freight and got a great deal!! Thanks Donavan and team!! Your the best..

Under staffed but nice people and good prices

Great staff, especially Donnell! Great deals and selection. Yay!

Great customer service. Manager is great...shot outs to donavin(manager) thanks for the help and making this experience better.

Quality items and very good prices. Fast and friendly service.

Awesome service. Strongly recommend you visit this store

Excellent prices and good condition as well. Staff was very courteous and friendly.

Donovan was awesome at delivering exceptional customer service, we spent 3 hours in the store and ending up buying a whole house. Bedroom, kitchen and living room. Great job Donovan

My Husband and I came just recently brought a house and decided to come to this location to purchase appliances for our home . Donovan was amazing and answered all of our questions.Customer service was exceptional . Happy we came here! Thanks Donovan

Good place with good deals highly recommend, dj Erin and Sue are great 👍

The sales experience was phenomenal thanks to DJ I got a good sale and was able to bring home a new couch and bed frame! I deff recommend 🙏🏻

DJ gave a great service. Good with kids. I recommend it.would go again.

DJ and Erin gave excellent service and staff is always friendly and pleasant. Highly recommend!!!

Needed a full kitchen, Refrigerator, stove, dishwasher and microwave and went to the this store. Being a warehouse I was surprised at the level of service. I got a great deal and left happy with all appliances. It’s been 2 months overdue but I am finally happy with my selection.Thanks Donovan, he was one of the managers there and was extremely helpful.

Donavon outstanding customer service thank u

The two salesmen were helpful and friendly. Real casual non-pressuring salespeople. We werent able to find what we were looking for, but the experience was nice.

This establishment is supposed to be appliances cheaper than normal but they are definitely not cheap not worth going to

Donovan was so amazing! He helped me so much when it came to finding the right mattress for me. He displayed awesome customer service and was super friendly. One of the most pleasant shopping experiences I’ve ever had! Thank you Donovan for all your help!!!

The staff was friendly and Donnell the salesman was professional. The price was good. I am now witting for a delivery date.

Donnell was great . Assisted me with my purchases of a refrigerator and dish washer. He was awesome.

Divan was a great help.i will recommend to all my friends to come see Dovan hes the man

Customer service was really great. Salesman werent pushy,they just really tailored the experience to you and were absolutely fine with if you said I want to compare rates first.

Erin was very helpful and we purchased a love seat and recliner at a fabulous price will definitely be back!!

Walked in the showroom....not an employee in sight. After about 10 minutes another customer decided to call the store to tell them there were customers waiting for service! How unprofessional!!The furniture here is very cheap quality! Feels cheap...looks cheap.... Cushions dont align right on sofas....just lousy merchandise.

Sale Manager Donovan was great. Kind & friendly great customer service!

Place and prices okay. Looked at washers and dryers. Need more help.One young lady running all over theplace trying to help everyone.

I had a excellent experience with donovan he was the best sales expert I have ever worked with

Just received great service at American Freight from Donovan! Highly recommend!!

Dj and Erin was really great they give great customer service and they handled everything for us in a great timely fashion

Shopping for a washer and dryer was extremely challenging, coming to Sears Outlet was the best decision we made. Donnell was friendly, informative and extremely helpful. He showed us several options that fit our budget. We left confident that we made the right decision.Donnell and Sears staff, thank you so much!!!!Do not second guess yourself, go check them out!!!!

Dj and Erin is great they gave me great customer service and handled everything for me in a great timely fashion

Sale Manager Donovan was welcoming and friendly, he help us every step of the way with our purchase.Thanks very much!

The manager was awesome with excellent customer service

Let me tell you Natalie is the best! From the time I walked in to the time I leftshe was great! I have never left a review before but she is totally worth it! If you need anything she is the woman to see! Again she is absolutely amazing! Thank you so much.

Buyers Beware: I bought three items from American Freight back in October 12, 2020. I picked up one item but the other two items were supposed to be delivered as I paid $200 in delivery fees. I called numerous times and got the run around from these people in the West Haven, CT store and customer service. It is November and I still hadn’t received my dishwasher or refrigerator. Regarding the dishwasher, I was told that the store does not have a driver and I would have to wait two months for dishwasher. What kind of business that relies on delivery doesn’t have a driver. The employees are rude and nasty. But what really frustrated me is that for the past month they’ve been telling that a refrigerator would be delivered on 11/28, even gave me phone numbers that don’t work to follow up. I called on the 28th and they finally tell me that they canceled my order because it’s not available. What! This is totally unacceptable this company does not provide solutions to their customers and I found the West Haven team to be flat out rude. On top of everything, I’ve been financing items, I don’t even have in my possession which is another battle with the finance company to remove the purchase. This has been a true nightmare with absolutely no solutions. I’m in the middle of a renovation and have no appliances in my home. This company is false advertising items and delivery options and lying to theirs customers during a time of COVID where people are just trying to hold on to money. You are stealing from consumers and not doing your part.

I don’t know how anyone would give this place a 5 star review. I checked for the reviews before I went and the 5 star people have to be fake. Nothing here was worth the money. Every thing is scratched up and priced at full value. Please just look up the item at Lowe’s or Home Depot before buying. I went in yesterday looking for a new stove and they wanted to sell $1,500 scratched and dented stoves. I looked at Lowe’s and they had the same stove online for a little over 659 and got it on sale for 579. This place was a good deal when it was sears but it’s terrible now. The only thing I saw there below market value was mattresses. I’m all set with paying over full price for damaged appliances. Plus how they got damaged could affect the quality of the appliance and plus pay over market value. Just please research before you purchase. Don’t just believe that they say it’s 2,000 and priced at 1,300 and think it’s an actual deal. Just look up the real price of the item.

DJ, Store Manager, took great care of us. We needed a washer and dryer. He was extremely knowledgeable, helpful and friendly. The prices were great (less than any of the competitors...yes, I checked online right in front of DJ. He wasnt offended and it didnt affect the way he treated us.) and we feel confident in our purchase. It should be noted that every employee was extremely friendly and knowledgeable, but not your typical overbearing salesperson.. Highly recommend.

NATALIE FROM SEARS OUTLET WEST HAVEN CT IS A TREMENDOUS INDIVIDUAL. SHE MADE MY FAMILY AND I FEEL WELCOMED AND MADE US FEEL VERY COMFORTABLE. I GIVE IT A 10 STAR IF I CAN BECAUSE SHE DEFINITELY WENT ABOVE AND BEYOND .

Donovan has an exceptional customer service!!! Was please with our purchase.

Has a nice selection but staff didnt even acknowledge that I was even there just continued to huddle at desk talking as I walked around trying to figure things out

Muñoz, took very good care of me and made sure i found everything i needed in my budget. Best customer service in the area. You have to try the lease program i love itThanks MunozIll be coming back for more shopping soon.

Definitely check this place out for some great outlet prices. Theyve usually got tons of fridges, stoves, washers and dryers, as well as furniture, outdoor equipment and other smaller household items like bedding, garden tools etc. Its on the side of the building, do if you dont see it when your GPS first tells you its there, dont worry you didnt miss it! Its just hidden a little.

Sears Outlet stands by their word on Customer satisfaction. The store Manager Donovan was totally accommodating. Donnell assured me that everything would work out to my advantage. Keep up the excellent work. Mrs. DeForge

Natalie was amazing .. she’s the best she went through all the details with us step by step. She gave us top of line washer and dryer. Price is amazing, discount for days.def recommend.

DJ is incredible. He made everything look easy. Impeccable customer service. Donovan the store Manager went above and beyond to satisfy my needs. ——— QuestionsThere is a reason why people excel in what they do. Today I spoke to a thoughtful and selfless person called Munoz who went above and beyond to get my delivery finally scheduled after excessive phone calls. Even though I was not able to get my items on Sunday as promised, he finally scheduled the delivery for Monday. Munoz listened attentively to my concerns and made things happen. He just did not talk to talk. He walk to talk. Munoz I am appreciative of what you did for us today.Customers should go to him when they go to this store. Exceptional customer care.

Went and did a purchase, Donnell helped me. He was very helpful and respectful. He certainly makes it a easy transaction. I highly recommend shopping at this his location, wonderful customer service, they’re all nice individuals.

Lots of Inventory and had some great bargains, the sales staff also friendly and explained how they rotate inventory so I will go back again.

I ordered a matress set for my son paid for and was given the delivery date of July 1. I got a call confirming the date and given the time between 3-5. 530 comes no delivery. I called the number on my receipt and was put on hold for 44 minutes.. I went to the store and the manager was hiding out in his office, made us wait for him. He said he didnt know where the delivery people were. I returned my order. I will NEVER do business with them again!EDIT: After a week of waiting for my money to be returned it never showed up in my bank account. I called West Haven American Freight and talked to ****** and was told the manager who did the return was supposed to use my debit card, swipe it for the funds to be put back on it. He never did.

Great place to buy appliances. Huge selection of fridge, stove and washer and dryer etc.. If you need it immediately, that the best place to go and prices are not bad. There barely any lights on (kind of enjoying).

Kind of hit or miss when looking for bargain or value or if one has a certain model in mind

Overall great experience. I was looking for a new refrigerator and Munoz assisted me. He provided great customer service and was very knowledgeable about the products. Will shop here again.

DJ did a amazing job awesome sale person

Terrible Experience. Sales/Offers not worth the purchase. Please dont waste your time and money here, I speak from personal experience. I purchased a Refrigerator in Jan of 2019 and was told it should last 5-10yrs. It is now July 2020, and the refrigerator stopped working. Not one associate at the store or at Corporate is willing to help without charging sums in excess of $149 to start.All in All I bought a $1500 unit and saved $500, only to have to purchase a new refrigerator in less than 2yrs. They will take your money and make false promises, as I was told I could count on them if anything happened.Thievery, Misrepresentation, and complete dishonesty is ALL you will find here. Spare yourself the aggravation and purchase at Home Depot or Lowes or some other reputable institution. By the way, their Service Department has deplorable customer service. I was transferred 6 times, only to be hung up on because I did not agree with their Warranty Coverage.Your time and hard earned money should be spent elsewhere.

I have had a wonderful experience with Sears Outlet. A special shout out to Jayming Torres-Munoz for his prompt, courteous and friendly customer service. He was a pleasure to deal with. Thank you for all of your help!

Just came from making a purchase at sears outlet and I must say I was very impressed with the customer service soon as I arrived. I walked in with low expectations for the selection of patio sets but ended up conflicted with various choices to choose from. Both Natalie and Donovan were great. I was not expecting to buy anything but the customer service was so great I wouldnt dare go somewhere else.Thank you

Nice people working there, some things are too worn or damaged to buy. They do have brand new appliances, especially washers and dryers, but prices might not be too far away from those in sale at HD or Lowes.

Natalie Ayala was AMAZING.!I would definitely come back. Her personality shines. Thank youTha

Donovan was very very helpful. He spent at least an hour with us explaining all the details and protection programs. He was honest and knowledgeable. We saved a ton of money and are so happy with the customer service we received. Will definitely be going back!

Donovan was more than helpful! Very easy to work with and intelligent. Very satisfied with my shopping experience at sears outlet west haven. Ask for Donovan ! ⭐️⭐️⭐️⭐️⭐️

The customer service was fantastic, i got assisted by Natalie. She was on point and guided me to choose appliance for my specific need...i would recommend anyone to come here, A plus service

The staff here was very friendly and knowledgeable, and if you are looking for a good deal, this is the place to go. My only gripe is that the building itself gives off a kind of unsettling feeling. You could really tell the Sears brand is dying out, and it’s sad to see. The building was eerily quiet and empty, and felt like an abandoned warehouse, but I supposed you don’t go bargain hunting for the ambiance. I didn’t end up purchasing anything here as the didn’t have what I was looking for (not exactly an extensive selection) but I can certainly see the appeal of the place to low income families and geriatric penny pinchers.

Natalie she is very nice person she help me to pick up my stove. And I recommend it to every body to come to sears outlets

The warehouse manager DJ was extremely helpful. He made appliance shopping a pleasant experience. I highly recommend having him a your sales representative as he is surely to put a smile on your face.

Had a great experience associates very knowledgeable

DJ and the staff did a great job helping me and my mom. We bought 5 appliances and he helped me find exactly what I wanted and was knowledgeable about the appliances they had in stock. The store was busy for 1 person being upfront when I walked in but I did not feel ignored. Got exactly what I wanted in a reasonable time frame and paid a comfortable price. This is why I always go here.

Donovan was a pleasure to work with as we picked out a beautiful sectional for our livingroom. He was patient and extremely considerate of what we were looking for. THANK YOU DONOVAN. Hope to be back soon. 😁😁😁

My husband and I had a great experience with the sales rep Natalie. She provided us with excellent customer service along with manager Donovan and appliance loader Payton.

Great experience and a great price. Sales manager named DJ was friendly and gave us a great deal. I was literally in and out in less than 30 minutes with EXACTLY what I wanted and had scheduled delivery date within 48 hours of purchase. Highly recommend this location!!!!

We had a great experience at this store! DJ was our salesperson and he did a great job. He was very patient while we picked out our new fridge! Great prices too!

Natalie was the BEST sale agent. She took EXTRA time with me walked up and down in very hot work conditions and she earns a FIVE STAR for her patient and beautiful personality!!!

Good spot to find deals on appliances and housewares as long as you know what you are looking for. Some things are a deal, others arent. They do get new stuff in often so its worth stopping by randomly to see whats on sale.