My husband and I had a great shopping experience and this location thanks to Kristie. We went to the store about 2 weeks ago, and Kristie was very patient with all of our questions, she did not rush us or push us to buy anything we didn’t want, but more-so was very helpful in directing us in the right choice of mattress based on our preferences and we could tell she is very knowledgeable. Even tho we spent a good hour there with her, we didn’t buy anything that day, but the great customer service that we received made us come back on Labor day and we finally made our purchase. We are happy with our choice and with our service.

The staff was extremely friendly, professional and very knowledgeable of their products. The salesperson Kristi is Great! Very knowledgeable, articulate, professional and her presentation should be taught.

Dear Mattress Firm, i would like to give many thanks to Kristie Santago for help me with the purchase of my brand new bed. I appreciate the time she took to explain about the different mattresses. Kristie really went above & beyond to make me feel very comfortable with my purchase... I will be return next week to buy another mattress, how exciting!!! Thanks again Kristie Santago. So if you are looking to purchase a new mattress stop by Mattress Firm in West Haverstraw... Thanks Mattress Firm!!!

Fantastic service!!!We love the mattress we purchased, but we did have one issue with it. We knew we had a 120 days to ask for the issue to be resolved, so we procrastinated and didnt contact them until almost our time was up. I talked to the manager, Prince Brock, and he resolve the issue. There was no hassle, no arguments, no questions ask, they just took care of the issue.

I went to the store looking for a mattress. What I found was a lovely, very caring attentive young lady by the name of Kristie Santiago. She was extremely knowledgeable concerning the produc and did not mind my many questions. Although I did not purchase anything today, I most certainly visit again and next time I will buy. MS. Santiago is an asset to this establishment. Thank you for your help Kristie!

Josh the salesman was extremely helpful and made sure our purchase went smoothly. I am someone who has little patience And I really appreciate when the sales person just gets to the point with a fair price and good service.We have shopped here before and will definitely continue.ThanksJim H

I called originally looking for a bunkie board for a queen size mattress with a steel frame. Josh answered and was very helpful. I explained what I needed and Josh conferred with his manager to see if what I needed was the right fit.Josh said I would need a better support for my mattress and suggested a low profile box spring. I ended up buying it and it will be shipped and delivered on Sunday, only one day after I ordered.Can’t say enough how helpful and courteous Josh was. His manager should be proud. I will be ordering from their store should I need anything In the future.Good job Josh!

The service was excellent. The sales person took his time to discuss all the options and was very helpful. If you need a place where they respect the customer, this is the place!!! I am a VERY SATISFIED CUSTOMER!!!

These guys were awesome. In store experience is much much better than online service. Josh Colon at Mattress Firm is outstanding. Very professional and helpful and courteous. 10/10 would shop here again. Thanks Again Josh!!!!

The salesperson was awesome! It was quick, she was quick gave me a great price and even lugged the bed out on her own to my car!

I have bought beds at Mattress Firm in the past and have always had a pleasant experience. This time we purchased a new bed from Bianca Andre. She has only worked here a few months but you would have thought she had been here for years. She was very personable, knowledgeable and courteous.

No games no hassle. Josh is Very helpful and welcoming! If you need a mattress this is the place to go

Just purchased my 3rd mattress from this location, each time I have gone there my experience has been better and better! Tonight I was in and out within minutes, mattress in hand at the lowest price possible! Great customer service! Shoutout to Mike for the great service!

I was in GA and my wife is in NY! We were having a hard time finding an affordable mattress that she could take home in the SUV! She stopped in here and met Conrad and she said he was SO nice and gave her an excellent mattress at a great price! He worked with her and I to accomplish the sale and made it ALL work! The store gave Conrad the flexibility to do the right thing and Conrad DID the RIGHT thing!! Great experience!!

Conrad Heinz was great! I had called ahead of time to confirm if an item was available & stopped in later that evening to make a purchase. I already had a mattress, I simply needed a box spring & bed frame. Conrad was very kind, helpful & even provided me a discount. He even helped with loading the items in my truck.

Called the store to buy a foundation for my mattress and I got elite customer service from Josh. Josh explained what my options were and was able to get me what I needed, immediately. No complaints, no hassles. Great guy.

I could not be happier with the sales person and the selection. The price was excellent. I want to for other places the same day they either did not have any or bad customer service. All the other places said it could take up to eight weeks for delivery. Mattress Firm is delivering it in two days could not be happier

Bought a Mattress from them almost 2 weeks ago and Im so glad I did. We got an adjustable frame with a high firm mattress and just love it. Salesman was very nice. Kept trying to save me money but I fell in love with the mattress we bought. Would definitely recommend.

Great Customer service they help you get exactly what you’re looking for or as close as possible

Andrise was an absolute pleasure. She took care of multiple customers like a champ.

Great buying experience. Mike helped us find a great mattress in less than 20 minutes and we took it home right away!

Conrad was extremely helpful and patient. He was filled with knowledge on all instore merchandise. Upon entering he was helping another customer and stopped to welcome us and that he would be right with us .

Vaughn Harper, the associate at this mattress firm was awesome! Very welcoming and gave a lot of different options and honest feedback on each. He was incredibly knowledgeable about the different mattresses, their features, and technology. When it came down to making a decision, he worked with us to get us the best deal. Would def recommend coming to this location and working w him!

Was great helped me a lot did not push anything on me let me wait till i was ready two dudes in there are a lot of help thank you

Sales Associate Allyson was extremely helpful and most knowledgeable about all mattresses. She was a wonderful professional representing Mattress Firm. She was never pressuring and always informative. A style we greatly appreciated.

I was helped today by Vaughn who was extremely helpful in choosing a new mattress and base. He answered all of my questions and made the entire process easy and stress free. I highly recommend this store if you are looking for a new mattress or any bed accessories. I got an amazing mattress for a great price and couldn’t be happier with the experience.

Bianca was a very big help! She was friendly and sweet. I had a very good experience

Excellent service at this Mattress Firm. My sales rep was Vaughn Harper and he was extremely professional, patient and just awesome. Got me a really really good deal and worked with me every step of the way! Will always come back to this Mattress Firm and deal with Vaughn. Great guy, easy to work with. Couldnt be happier. 5 Star Service.

Wonderful mattress at great prices!!! And wonderful customer service at your needs you cant beat that!!!! 5 STARS OUT OF 5 STARS!!! THUMBS 😃👍👍👍👍

I highly recommend this store If you’re in need of a new mattress. Make sure you ask for Vaughn he was extremely Nice and helpful. Made the process go very smooth and easy. We got a great mattress at a great price.

The salesman was very informative and helpful. Didn’t try to up sell us on anything. We ended up buying an expensive mattress and he threw in a delivery upgrade and mattress protector as a thank you. I’d highly recommend this store.

Great experience. Salesperson was helpful, atententative to our needs and very polite. We bought the mattress.

Today was a good day for me. I had to go to store to try and get a new mattress under my warranty. Wasnt really sure how this was gonna work. I expected to get a run around but shockingly not the salesman in side was very nice and knowledgeable. I walked out paying a little more for a different mattress but was happy with my decision. Thank you conrad from the west haverstraw ny branch

I talked to Kevin Mitchell over the phone. He was extremely helpful and honest with me. (Hard to find nowadays). I went to this location to buy my mattress and met another sales associate Jacob Harden. Which helped me fall in love with my mattress.This location is clean and organized and the staff is amazing.

Delivery and set up was on time and very professional.

Very nice and welcoming store. The sales associate Frank, is super cool. I never felt pressured and he gave me his honest opinion which I appreciate! I ended leaving with a mattress!😊

Service was great! Frank (sales associate) was very helpful, he showed me some options for bunk-bed mattresses. Which is what I needed. Delivery was available in the next couple days, which worked me. I would definitely come back again.

I had the pleasure of having Frank as my associate. He helped me get a nice and affordable bed for my sons room and also help me save money. I am in the military and I will also recommend this store with my co-workers

I had the most wonderful experience selecting mattress from mattress firm. Frank assisted me in my purchase. I bought a mattress for my bedroom and for my son. Excellent quality mattresses, great care and good customer service. I will recommend this place for anyone,

I had the pleasure of dealing with Hemant (HBO995). He was very knowledgeable and took his time explaining the difference in the mattresses. After explaining my back issues he pointed me in the right direction and have to say its been the best one Ive owed so far. I highly recommend him to all my friends and family.

I came to the store in emergency seeking two mattresses. The gentlemen, Frank, was very diligent in assisting me! Great customer service and awesome price!

Frank was great in explaining the differences in mattress types. He was patient with me and my busy toddler. I didnt feel pressured to buy or move faster. Would definitely suggest coming to see him for your next mattress.

My experience was excellent. Frank was extremely knowledgeable. He helped me find the type of mattress I needed staying within my budget.

Was very please very great service

Great Service, with excellent prices! Highly recommend! Good selection and Frank at the front door was extremely helpful!

Service was outstanding. Frank was great and let us take our time deciding on a mattress. I would definitely recommend this store!

I purchased 2 mattresses today. The salesman (Frank Saltzberg ) was a great help and answered all my questions. Very polite and patient. He did a great job!

Dont walk!! RUN to Mattress Firm in West Haverstraw, NY and ask for BILL!! He was simply fantastic in every way!! BILL made every step of my transaction easy as pie. He was informative but most importantly honest. He didnt try to sell me things for number nut instead sold me what I needed. And, of course, we are now sleeping on the most comfortable mattress I have ever had!Love the bed so much I bought two more and they were delivered quickly! Highly encourage the purchase if youre in the market! Great customer service and 3 great mattresses! Every sales person needs to be like BILL. With him this company will go far!

Thank you, Frank for your professional and attentive service. The store is stocked with merchandise at a substantial variety of price points for quality mattresses. Well be coming back!

Excellent service!

Bill, Hemant & Geronimo couldnt have been more helpful. I was in the store twice and spoke with all 3. They were professional, pleasant, knowledgeable and NOT annoyingly pushy, at all. Id go there again and hope to deal with any of the 3. Very good sales associates.

It was great service I felt very comfortable speaking with the sales man. Answered every question I had ready to work type person.I absolutely loved the service !

To BBBI am a handicap woman who purchased a Sleep Haven Brittany Foam Queen Mattress which cost $1704.25 on 12/7/15. After two week sleeping on the bed i have noticed a sunken in the area where i sleep. I weight 160lbs and my height is 58 inches. I contacted sleepy and they offered to send me a kit so that i can measure the mattress. I explained to them that i am handicap and my range of motion is very limited. They provide me with a case number 01649697. They informed me that some one will contacting me immediately. I contacted them on 1/15/16 again now they are telling me i have to wait 15 more days. Meanwhile yesterday i have to go to the doctor to get injection in my back to relief the pain i got i as a result of this mattress.I guess they re waiting for the expiration of the contract. I would high appreciated if BBB can intervene so i can resolve this issue.

Very good no problem. Got a great bed at a great price. Service was good. by Geronimo

We worked with Jerry. He was very knowledgeable about the mattresses and kept our budget in mind while showing us our options. We had a great experience and we are very satisfasied with our mattress purchase.

Great experience!! Bill was a great help an very informative. Bill made purchasing a mattress easy and great experience.

I had a great experience at the West Haverstraw, NY store being helped by Bill Wegele last week. He worked with in my budget and I couldnt be more pleased. Thank you.

Great service received from here with Geronimo! Very knowledgeable and made our decision much easier to select our mattress!

Clean store but any you over price staff member was very informative and helpful.

Frank was very helpful and knowledgeable. He made our shopping experience easy.

Thanks to Frank for all his help selecting a mattress we will be comfortable withHe was a pleasure to work with today

Sales Associate Frank knew exactly what he was doing! He didnt push anything on us, just gave us the information we needed to make an informed decision and simple transaction! Thanks Frank!!

Good service very polite answered all my questions perfectly ask for frank very nice guy

I would highly recommend if you need a mattress to go see he Hemant. He was very helpful and knowledgeable.

Hemant was great he got me a nice deal on my mattress. Definitely recommend

Good selection, guy was nice, found us discounts, delivery on time, fast, respectful.

Highly recommend this location. Thank you Frank for the great customer service!

Thanks again Frank. Great service and prices.

Frank was very helpful. Store was clean and service was efficient

Salesperson was very knowledgeable and made buying a mattress set quick and easy.

Great service! Lots of choices and frank was very helpful

Jerry is a professional and very good at giving you choices that make sense for your budget as well as comfort

Great sales! Very helpful and quick delivery :)

Had a great experience at. Mattress firm. Salesman was very knowledgeable and helpful

The sleepies store in haverstraw ny offered a wide selection of beds.Bill was our sales person. he was extraordinary, did not force us towards any one bed and wanted us to figure out which bed was most comfortable.All questions were answered with respect and patience. Bill did not try to sell the most expensive bed but the bed that fit me best. The final package Bill set up was extraordinary he did everything in his power for us to be happy with Sleepys/Mattress Firm.In my mind theres only one Sleepies and thats the store in Haverstraw NY please come and see Bill hes the best!!!!!!!!!

We went to the what is currently still sleepys in Nanuet, NY and were greeted by the store manager. I shouldve known by the big stain on his shirt that this experience would be bad. We tried a few beds but wanted to shop around a bit more as this location was the first place we tried. We asked the gentleman if he had a tape measure to measure the bed. He did not, no big deal. We also asked how much just a particular mattress would be he said he didnt know hed have to check, never did. As soon as my husband and I said we had to think about it, before we could even finish the sentence he was already sitting at his desk as we walked out, never offered us his card, NOTHING!!! Tonight we went to Sleepys, which I believe has transitioned already to Mattress Firm in West Haverstraw, NY and was greeted by Hemant (HB0995). We told him what we were looking for and he took the time out to show us everything and explain everything, he also explained that he can price match. We told him we would like to shop around as we were looking at 3 other beds. He never pressured us, shook our hands gave us a printout of the bed we wanted and his number. We went home and discussed it and researched the bed online, found it a bit cheaper. Called Hemant to see if he could price match that price, he called his manager and was able to price match the mattress for us. He was even able to get us the base that we wanted, even though he didnt have it in his store. 3-4 hours after our initial interaction with Hemant we purchased our new bed. He was an amazing salesman, not pushy, listened to our needs, understanding, and you could tell he cared about the customer. Definitely a big difference from the interaction we had with the store manager in Nanuet, NY.

Frank was very thorough and helpful as I had a special type of mattress that I needed. Thank you, Frank.

Frank was extremely helpful, patient and more importantly not pushy.

Great service..Frank was very helpful definitely recommended

Jerry helped me find the perfect mattress!! prices are unbelievable!! come on down.

I have a bed from here and it is TERRIBLE! my back hurts all the time. I am so stiff in the morning after sleeping on this bed, I wake up crying.

Great service, not pushy. Lets you try mattresses -pleasure doing business ! Thanks bill !

Knowledge salespeople, wide selection, very good experience.

Frank was a great help in choosing the right mattress.

Great service, knowledgeable sales guy-Thanks Frank.

Was not thete

I like it 🥰

Hemant is the man to see for a new mattress🤙🏻

Frank was very helpful

Very helpful

Good