Hello people, I need to share what an awesome experience I had this evening with Zak (ck?). So, its Friday at about ten to 5.... I need a string....I get there... totally forgot my wallet...Zak says, Do you need a string for the night?.... he clearly saw my addiction...and he just gave me one... Damn I love New England...and I also love that Frets is set within.....as this would not have happened in Chicago, where I recently came back from.Support Local!...He actually cares...Do yourself a favor.... unpretentious knowledgeable dude available to wanna bees like me....and you

Had my guitars inner pickup replaced a while back and I just had to come back and say what a great job he did with my guitar, true professionalism and care put into it

Excellent store. Friendly service low prices in the heart of beautiful Westerly.

Great service. Very very helpful.Took lots of time to help.

I’m only writing a review because service and skill like this does not come often in this world and it should be acknowledged. Zach is first and foremost a good dude, a friendly and knowledgeable guy who provides a great and responsive service, but most of all he’s an absolute master at setting up and fixing guitars. As a repeat customer I have had several great experiences there but...I walked into Frets yesterday and handed Zach a brand new guitar from Guitar Center (which was in perfect condition) that I just wasn’t totally happy with playability and sound wise for an upcoming gig. Before returning the guitar for another one, I decided to challenge Zach to essentially rebuild it to my preference to suit this specific gig and my picky taste (I typically play Martins). Literally 24 hours later he hands me the best playing acoustic I’ve ever held, much less owned. This was just an inexpensive $200 jamming acoustic. He had spent hours perfecting the saddle, bridge and neck again and again until he got it right. And boy did he get it right. He even applied the perfect string type for this unique sound and playability, even taking into account the surrounding environment of my gig to make sure the guitar would perform under the specific acoustics and moisture content of the area. All for no extra cost.As I said, this level of service, skill and craftsmanship shouldn’t go unnoticed.

I took my late Grandmothers 1938 Gibson L30 to this shop to she if he could restore it. It had pretty significant damage to the neck and had been left in the heat before I got it, so the glue was coming undone. While he was unable to help me fix it, he was still very excited to see the guitar and took about 30 minutes just talking to me about the history and manufacturing techniques. Didnt quite work out how I wished it would have, but he was very genuine and still took the time to engage with me. Very thankful. I will use my limited woodworking experience and his advice to simply try to prevent the condition from worsening. Will still be a nice keepsake.

Zack is very helpful and knowledgable and a good player too!

Highly recommended for Zachs knowledge of the instrument and what it needs to sing. A nicely curated selection of new and vintage guitars as well!

Great guitar shop. Staff is very talented, and luthier is top notch.

I built a Fretless bass and brought it to Frets to finish it up, intonation and strings, etc. Zach did an AWESOME job! This thing really sings. I have since brought my other 2 basses including a 78 Guild B 302 and he tuned them up to perfection! I will certainly be back.....maybe just to visit with coffee...Thanks!!!

Sadly was not open even though website said they were open

Walked in with my husband and we looked around for probably 15 minutes and the two guys behind how counter never acknowledged us. It was ridiculous because they weren’t even busy! The store set up was pretty cool with a very vintage vibe.

Zack the owner of Frets is by far the expert on guitars, his knowledge and expertise are the best.He has personally saved me when I had a needed my guitar fixed on gig day.The first time I was playing a Guy Fawkes show at the Andrea.The stage was set up in the parking lot at the beach.My guitar blew right off the stand with the wind.The nut on my guitar broke, Zack had the part in stock for a 68 Yamaha and had it fixed in no time and the show went in.The second time I was playing a gig and some parts fell off my bridge again he had the parts in stock and the repair done immediately.He carries a full supply of strings,picks and cords.Check out his used equipment there are some real great amps and guitars that are available no where else .Id give him 10 stars if they had that category. We are so lucky to have this store .

Zach is a great guy and very knowledgeable of guitars and equipment from all walks

Quick easy and very helpful. I would give them 10 stars if I could.

Very knowledgeable and experienced luthier. Zack will make sure you have what you need and not what you dont. Great shop, great guy. Go see Zack at Frets!

Great place to go if you dont do your own maintenance on your guitars, and if your looking for a Guild guitar this is the first place to stop.

Great, friendly guys who know their stuff. For your guitar needs (including lessons), look no further!

Zach has worked on several of my guitars and really knows what hes doing! Very friendly and reasonable.

Zack the owner waited on me. Friendly and knowledgeable!

Zach is amazing at what he does and extremely knowledgeable about guitars and many other instruments!

Fantastic service, knowledge and very personable

Very personable, knowledgeable and helpful

Knowledgeable staff with great luthier skills.

Zach is incredibly helpful and very knowledgeable about guitars and music in general.

Awesome music & repair shop!

Zack is an amazing luthier and an equally great guy. He did superb work on my vintage gibson and explained exactly what was done and why. I learned so much just having him work on my guitar. Frets couldnt come more highly recommended. If you live in or around RI and want someone competent working on your treasured axe then look no further - this is the place!

I cant say enough about thid place.Zack is certainly the expert to go to by far.He has saved me numerous times.The first was when I was playing at Guy Fawkes years ago

The people that run it are Pleasent and knowledgeable

I have used many a Guitar luthier in my almost 40 years .....Zac besides being a fantastic human being is probably the best and most knowledgeable luthier I have come across in the east !!!! will never use another luthier Frets is the place .....end of story

If you need guitar repairs you need to go to Frets.

Awesome guitar repair!!!

Great service with a smile

Friendly and helpful.

Great place!

Just Amazing