I enjoyed my visit to gamestop freindly and helpful staff. They gave me their honest opinion on different head phone sets. Still sell used games which is nice. Theres not too many gamestops around where I live anymore so it was worth the drive. I recomend the Westfield store to a anybody looking for used video games and accessories.

The staff was extremely helpful and friendly. They helped me find the perfect gift for my husband and our child

Friendly, extremely knowledgeable & friendly staff.Always welcomed every time I come in & staff always eager to answer any questions I may have about any games or merchandise. They often make fantastic suggestions for me as well. I often shop for my Son there and they are always patient & accommodating with my lack of Gaming Knowledge. Always nail the perfect purchase suggestion. This Game Stop is clean, well merchandised and super well staffed. I love this location!!

Stock was low but good employees and still found what I wanted.

Guy was rude. Wanted to get a game. Game was sold out but it had a code so I could pay full price, add the code and the game would install on my console. I was worried about issues such as subscriptions paying extra for downloads on the console. He assured me I just use the code and id be able to play. After downloading it. I need xbox live to even access the campaign version of the game. Not even interested in multi player. So I already spent over 60 bucks. Ill get Xbox live. Then the game still wont play. You need a subscription. Never coming back here. Iv learned dont buy codes. Dont listen to salesmen. And throw out the Xbox.

Good store

Great advice, like from a friend not like an employee, trust.

Ive been going to this GameStop for years and it continues to be one of my favorite stores. This particular location has phenomenal customer service, helpful workers, and just a pleasant atmosphere in general. One employee, Oscar, is extremely helpful and gives every customer a great experience. This GameStop is truly one of the best Ive ever been to.

Small town feel and great selection. Specialty store where you can find good prices on new and used video games. Fun store.

Great selection. Staff very helpful. Online ordering and store pick up was very convenient. On busy days they are very organized and keep a good flow for customer service.

Had an issue with a missing receipt with my beta code on it for call of duty:WWII,And the idiot salesperson didnt give me the correct information about the difference between a new game or a used game.I DID ASK,IF I DONT LIKE THIS NEW GAME,CAN I BRING IT BACK & EXCHANGE IT,,Salesperson screwed up ROYALLY BUT NEW MANAGERS HANDLED THE EXCHANGE VERY PROFESSIONALLY & EVEN KNOCKED AND ADDITIONAL 10% OFF......BETTER MANGERS,BUT SOME SALESPERSON NEEDS PROPER TRAINING & THEY NEED MORE THEN ONLY 1 SALES ASSOCIATE TO HELP....

Every question they answer with a smile and fast accurate knowledge. No pushing into sales and offered bargains to boot. I leave feedback every receipt I get. This is a world class location that cares about its customers.

I like all the neat shwag they offer at the Westfield location. I got my sons Fallout pip-boy at this location. No other game stop had them available. Lots of toys and collectibles compared to other Gamestops Ive been to.

Wonderful employees who are super helpful, happy to give suggestions on new games and old as well as great deals in the clearance section. The best Gamestop I have been to!

Awesome staff, they are very friendly and helpful! Store is well organized and easy to navigate.

Knowledgeable staff and very friendly! Great place to shop!!

After having bought Diablo 3, New, I was given an opened box with a new sticker with loose plastic, which isnt I wanted, I wanted it factory sealed as Im paying for the game and the price reflected new. So, after going to nearest one, Westfield, I was told they couldnt sell me the new one because it was the last copy, even though I had a new (according to Gamestop) one in my hand and just wanted one with a factory seal. I was told to go Chicopee, which I did and finally was able to obtain the factory sealed new game I had originally bought - this after driving around more than hour, and wasting gas - I wonder if the associate could have canceled my order, redid it so it would be shipped to the Westfield store and took the one in loose plastic with the new sticker. What a waste of time!

Just want to say thank you to Will at the Westfield store. He was super helpful and went above and beyond to help us troubleshoot an issue we had with a headset. He was extremely patient and very knowledgable about gaming equipment. Great asset to GameStop!

Nice emplyoees..place smells like dirty sweat socks other than that its cool.

Great quick n easy everyone one willing to help when I have dumb questions

The staff is so so nice and they help satisfy your needs

Super useful employee, he gave me some advice on switch controllers. They were out of pro controllers, but I can wait.The store could use a wider selection of classic games.

Best employees in any store Ive been too

Sold me a Wii bundle that didnt have the game that was supposed to be in it and a broken used game

Nice people good games nice merchandise

Workers are new there better works note if maby they can epand there building with the other close store next to it that be good

Just walked in with my three kids and it was 5:58. They close at 6pm. Did not even realize the time l, but at any rate I was not even greeted with a hello, but with a just to let you know we close in one minute. So rude and absolutely obnoxious. Dumbfounded I questioned as to what this kids long term goals were because if it was retail or business hed better get a new profession. Complete disregard for customer service. Absolutely disgusted and will never ever go in there again. He had glasses on and this was on 5/21 Sunday. Hopefully management sees this.

I live near by and like the store it can be sometimes busy and sometimes you feel like the workers dont care. But most of the time its good service and like going to store

Ive done business here for as long as i can remember. I bought my first ps2 from here but Todays experience was enough to make me never shop with this location ever again. Came in to trade a ps4 slim for a Pro after already making a trip earlier in the day for my controller exchange 1yr warranty. I received a matte blue new colorway which is priced higher than a original black controller keep in mind. Because i didnt have the Brand new controller with me the employee refused to take it in as trade because of store policy and didnt bother trying to think of any way to save me from making a third trip, he failed to do anything more than the minimum effort required. A simple solution to this problem could of been to use the new plain controller from the pro as my trade in and let me keep my new controller thats valued higher also with a 1yr warranty on it. Theres no reason i would trade a higher valued controller with warranty valued at 10$ for a black plain controller thats worth less and without warranty. He could have also offered if i did go get the controller and come back that he could give me either in store credit or the price difference in cash which they have done before. There was multiple ways to handle this without saying only he couldnt accept it. Oh well.. Maybe if the manager stepped in instead of sitting in a chair watching, this business transaction couldve been completed. I took my business to walmart and payed full price for a psPro and will trade in the system to a different location. Thank you.

Got my white power ranger!!!!!

Friendly and honest staff, good selection of games and an okay location.

This is a great video game store, they have so many different games and game consoles to choose from at a reasonable price!

Staff are very helpful. They had several used games in stock that were more expensive online

Good place, friendly and informed staff

Always helpful they try to get line down as fast as they can

I came in to pick up rdr2 today and was reminded by Mike why I havent been to this store in a while. Take your video game business to Walmart down the street.

Always like the location of this store, it is a little unorganized on the collectibles side. But the employees are always nice here.

Good place to find pop fig.

One of only a very few stores left in the whole shopping center.

Do NOT buy a used or refurbished system here. I was in the store to buy a refurbished Xbox One S and I was sold a defective system. The kid in the store sold me on the refurbished system because it was of supposedly better quality than the regular used system. It was not. Straight out of the box, the Xbox had scuffs all over it, almost like it was mishandled by store employees. It was also covered in dust. Upon further examination, the rear casing of the system (where all the inputs are) was not properly attached to the system itself. Whats more, I am seeing several areas which seem like they have melting damage. Where the exterior of the system is not melted, it is chipped, like it handled some major abuse. Also, there is a piece of sharp plastic jetting up in the disc slot, which would cause every single game I buy to become all scratched up. No wonder they want to sell you a protection plan on every single disc you buy. Last but not least, the controller they included with the system doesnt even work! Do NOT buy a used or refurbished system here. Really, dont buy anything here. These guys are scam artists

Ok usually slow so easy to get in and out

Its Game Stop very empty area only store around

Was looking for Collective Minds STRIKEPACK FPS Dominator PS4 Controller Adapter, guy did not even wanted to look, he just said i think we dont have it, i said can you look please, he said am sure we dont have it, i said again well can you check? and guy just hanged up, am done with gamestop

Terrible customer experience

Friendly and helpful staff

Always helpful and polite

Super nice people and service. Most of the workers are gamers too so they know what theyre talking about and try to help.

Service was awful, its like there doing me a favor. unreal how bad it was . My Game stop experiences are normally better. If you can help it. dont go to this store.

Great customer service

My 12 year old sons favorite store

Great place for games hands down

Staff is friendly and helpful

My son loves

Awesome staff very helpful

Always helpful employees.

Very slow service . was in there making a purchase girl behind counter did not know what to do had to get manager and was told i am on break figure it out. i told the manager i was a paying customer and he is break just ended due to me waiting for so long. . need retrianing

Customer service was very good

70% chance the game you get is gonna be broken

Heey you guys I was just thinking that the third episode is coming out soon?

The only place for variety gaming

Nice place for a gamer

Not sure service could get slower.

It just took 16 minutes just to check out one person. ONE PERSON!!

Yay. Games

Friendly staff, ok selection.

Great service

Very low trade in values

Pricey an over rated

Chris is the man!

Eww GameStop

Rip off

The workers suck

Great service

Good service

Expensive