Demolition is the big job find part for cars between 2005 down good part take the part yourself out thanks for the information

Dropped off some scrap that collected from family car repairs and projects through the years. Quick and easy. Walmart and good places to eat nearby to spend the windfall.

The truck scale and the inside scale weigh different neither is correct then they will try to tell you you didnt have what you did have stay away!!!!!

Just got off the phone with the most rudest woman! I have a car that’s not easy to find parts for and asked the simplest of questions “do you have ?...... lady! If you’re having a bad day stay home or just don’t answer the phone 👎🏼👎🏼👎🏼👎🏼

Called like 100 times at all different hrs no one answer. Left voice message no one call back. Went to the place no one is around. Overall bad business sign. Good luck to your business.

Not ok only one little star I give it and F for not good

I gone to many yards and have not come across any like this one. I literally do don’t go to any other. I drive 1hr 10min to go to this yard. I always deal with Roxanne a worker here and she is one of the nicest people ever. Great prices and deals 100 thumbs up- Jonathan

Always great! Nice people there.

Called was treated rudely from the start. Told they dont buy cats cause to many where stolen and in the same breath offered $5-10 bucks for it. So called a thief then low balled for my trouble so will never use,refer, or speak of this place .

Have always scrapped cars there with out an issue, I buy parts on a weekly basis. Great prices everyone is helpful. As far as the $2 goes, it’s a pick and pull who cares. 👍🏿👍🏿👍🏿

I have both sold a vehicle to these folks, and recently went there as a customer as well. I had no problems with service either time. I went into the office, told them what I was looking for, paid my 2 dollars and signed the waiver, and off I went. I found what I needed and the guy at the counter even lent me a push cart, when he saw that I had a second trip to make. I was very happy with the parts, the prices, and the service. Im glad to have found somewhere so close to home that I was happy with. I will be going back there whenever I need parts. Thanks Eastern!!!

The place seriously sucks. Been here a few times and never have good experiences.

After reading the reviews, I decided to go there anyway and give it a try because it was convenient. Rude doesnt even begin to describe the way they treated me and my son.we first stopped in the office to see if they had the car we were looking for. We were given a packet that listed the inventory and where vehicles were located. While we were reviewing the list, the person helping us walked away and started talking to another employee. So we went out into the salvage yard to look at a car. We came back to the office to ask a question and the woman behind the counter started yelling at us that we didnt sign a waiver and pay $2.00 to walk in the yard. I told her no one explained to us we had to do that. Then the man who we originally helped us started to blame us that we just walked out before he had a chance to tell us the policy. I started to say he walked away from us and the he stated I thought you were going to your car and the woman says he was trying to tell you and you just walked out. So the woman starts yelling again that when we came back for the part we wanted we had to sign the waiver and pay.I have never been treated so badly by anyone employed at a business I was patronizing. Not sure how they stay in business with the way they treat customers.

Its a junk yard! What else is to be expected. Isnt that right? It sounds like a place offering reasonable prices for inexpensive solutions to ones automotive needs.

Great service with a friendly environment.

I dont know how they can rip me off time and time again but this is the last straw. I will never waste my time cashing in scrap here again gave me 60 less than 2 other scrap yards would have for the same wire. Every time I come here its the same story. Im disappointed with the prices so I call up another scrap yard and every time their prices are 110% better. Dont come here for anything. And on top of it all they are very rude.

Bring in scrap once and awhile not top paying but easy in and easy out people there seem nice dont like the fee for when you need to pull a part

Rude from the moment you walk in the door. Obviously couldnt careless if you did business with them or not. You have to pay $2 nonrefundable just to walk to the possible junk vehicle only to find out if they even have the part you are looking for. SOL if its not there and not their problem. Zero would be a better rating.

Love them over there always treated nicely and with respect .

Always take my scrap there. Not the top paying but easy in and out along with a helpful staff. Saturday is packed, limited weekend hours.

Yeah their rude but Id be yelling at the person who posted about taking a walk in the yard too. If you or your son got injured it would be their a$$. Thats why there is a waver to sign.And as a side note they dont have anything good there but poor people cars.

Horribly rude to my hard working son. Super disrespectful. Mocked my husband when he called to inquire and the again mocked him in front of my two sons. Not sure why people with such disrespect are allowed to continue this way. We will be going elsewhere.

Very friendly staff

Office staff can be miserable but I dont go there to make friends. Usually have the parts Im looking for but worth a call ahead to see if they have the vehicle your looking for. Prices are pretty good on parts as well.

They suck period im better of going to center st in springfield ...🖒💯0 for rating ...

Im always happy with my service

The lady who is in the office is very rude and racist. She cant understand nor listen to the customers. I went there once and I will not recoment anyone to go there. She is horrible and disrespectful I have never dealt with anyone like that in my life.

They are great to do business with, and their prices are fair.

BAD BUISNESS !!! VERY RUDE AND UNPROFESSIONAL. USED RACIST COMMENTS AGAINST ME. DONT WASTE YOUR TIME COMING HERE!!

Insanely rude, and they short changed me by about $50! They didn’t check to see what type of metal I was turning in, and when I questioned them, the awful woman in the back room just started yelling.DO NOT GO HERE!!!

They have bad service they are rude and the worst prices around just bring ur scrap to chicopee they will give u up to $1 per pound more for insulated wire

Called on 10/27/17 9:16am and got hung up immediately as soon as I said good morning😐☹ I guess it was not such a good morning for the woman who answered

The guy who works there in the morning is nice, but that lady who works later in the day can be very rude and inpatient.

So expensive and Chicopee more cheaper

They suck period they rude office staff they racists i will like too see them in the street

I wish i could give less than one star they left a 30 yard steel dumpsterthey picked it up and said i was owed $62 (first rip off) a requested the payment of that no check even for that so if you have scrap DONT GO HERE

VERY RUDE the woman who answered the phone is miserable, I honestly feel bad for people that cranky.

Trying to scrap a car. Have been calling for a week and left two messages. Still no response.

Very rude customer service even hung up on my face as I asked a question :(

Rude all around

Every time Ive visited, the employee who works the frost desk/phone is miserable. They want $5 to take look around. Not the ideal salvage yard.

Rude terrible service very unprofessional

Roxane rocks!

Office staff is miserable