user
Michaels
261 University Ave, Westwood, MA 02090, United States
Appearance
Michaels
Comments
Cl
Review №1

DO NOT GET ANYTHING FRAMED HERE! Extremely disappointed in my experience at this Michael’s location. I had 2 large scarves framed a few months ago and the quality of the framing was just terrible. There were chips of paint coming off the black frames so I called to get them fixed. They agreed to fix the frames and I picked them up, and they chipped again, such a poor quality job and cheap materials. I had to bring them back a third time. Mind you, I live a half hour away and this isn’t a quick drive for me (about an hour total). Once I picked them up again (for the third time), I realized that the corners of the frames were coming undone. The framer reassured me that this is normal and she filled them in with putty to cover it up. I also noted that there was debris behind the glass and the framer told me that was the best she could do? Upset, I took the frames home and within a few weeks, the entirety of the frame was sagging and the corners were becoming completely undone, like I had originally noted in the store to the framer. After several trips to this store and being disappointed time after time, we decided to get in touch with the manager since these frames cost about $1,000. The manager told us that we could have our money refunded or that they’d redo the frames. We originally chose to have the frames redone, but after thinking it over and all the annoyance this has caused us, we called back and changed our mind to wanting a refund. The manager told us that this is no longer possible and we must bring the frames in AGAIN so he can examine the frames and take them apart for a refund. Seems like a giant waste of time on both our ends and extremely unfair to us. We’re about to have a baby and do NOT have time to be dealing with packing up the frames and risking damaging the scarves again and driving an hour out of the way to have them “examined”, even though we offered to email pictures of the damages. I will make sure never to visit this Michael’s location again. Thanks for nothing!

La
Review №2

Jake in the Frames department has wonderful customer service, has a great positive energy and is attentive to the project’s detail. I have used this store for a few major custom projects and very pleased with the service.

Je
Review №3

The majority of the staff is friendly and helpful, with knowledge of their products.

Ge
Review №4

Great store for crafting, DIY projects, frames galore (can custom frame for you)!, home decor for all seasons. sign up for emails and receive great discounts too! love this store

Sh
Review №5

Too many empty shelves

Li
Review №6

Always has excellent customer service

Ni
Review №7

Good deals. SUPER organized. Friendly staff. What more could you ask for ?!

Ma
Review №8

I like Michaels and its known for its good pricing and great stock and is pretty much now the only place to go for hobby and craft items. Too bad this store is a cluttered mess and is set up odd. Plus the registers are structured weird and the line to wait is back against the wall which makes it even worse. Display items are busted up and thrown in bins and all over the floor and boxes are scattered. Either they dont care here or they are overwhelmed.

Le
Review №9

Great and large store, well located. Big parking lot, I didnt have problem to parking despite being holiday eve... Variety of products compared to other franchise stores. Of course, I will be back soon!

me
Review №10

Lots of cool crafts to choose from.

Fr
Review №11

Great experience. Great selections

Ch
Review №12

Wonderful people helped me with a frame for my nieces drawing who is in the hospital. A custom job on the spot. Dawn and Tommy are great people ❤️

Bo
Review №13

Thay can turn an $8 poster into a work of ART!

Mi
Review №14

Great finds

Na
Review №15

Excellent help with my call-ahead to make sure an item was in-stock.

St
Review №16

Great place to have artwork framed esp. W 70 % discount. Employee assisting me was fabulous in guiding me while also allowing my individual taste to be expressed.

Ph
Review №17

They usually have anything that has to do with arts and crafts or DIY projects. Only bad things about them is they are pricier than most stores

Hi
Review №18

I appreciate them have a section for cleaned carts.

Mi
Review №19

Always have my photos and art prints framed here. All the ladies rock here! So helpful and knowledgeable!

Ma
Review №20

This is by far the best michaels I have been to. Its very neat inside, people who work there are very nice overall a great experience.

Ka
Review №21

Got alot of nice new items to paint for the holidays and for great prices

Pe
Review №22

Busy but check-out was moving fast.

Jo
Review №23

It was nice had a good day with my daughter 💕 they had so many wonderful things for the fall and Halloween 🎃 just a reminder that summer is almost over 😬 but the staff was very nice 👌 😊

Ki
Review №24

Great location

ho
Review №25

Really friendly and helpful

Ka
Review №26

Great crafts

Mi
Review №27

This place is huge

L.
Review №28

Curb side is amazing. Call when you are outside, have your trunk open, they put it in foe you. Very organized and easy.

Li
Review №29

Good supply of supplies. Easy to find.

Jo
Review №30

Just like to shop there

Ga
Review №31

Very friendly staff. Clearly marked arrows on the floor to help maintain social distancing, and great selection of products with great sales.

Da
Review №32

They have s good variety for being a not so large store. My don found his paint for his models.

Ni
Review №33

The holidays is coming up so its decoration time! Michael really has a great selection of stuff to decorate the house for Halloween and it looks great. Super excited!!!!

Je
Review №34

Its October 29th and theyve already taken down all the Halloween stuff and replaced it with Christmas. Ridiculous.

De
Review №35

Thank you,, Michaels crafts! They have every everything you might need, for crafting, needlework, quilting, fabric paints, etc.! I was in quick need of a modeling mannequin, and they had three different sizes to choose from. Drove down there, (after ordering it online), and there they were… I was even able to get a modeling hand if needed! Thank you, Michaels crafts !

cw
Review №36

So many creative arts an crafts

Ch
Review №37

Nice set up and cheap stuff

Sh
Review №38

Good for if you like arts crafts or if your name is Micheal, because then you can tell people that this store was named after you. Only the crafts part applies to me. This includes Arts & crafts, and Crafts Mac & cheese

Ma
Review №39

Im not really a craft store guy. But I know that they have things like lollipop sticks and cupcake cups. So whenever I need to make candy apples and make a trip. On this trip a employee was particularly helpful helping me find what I needed.

Ma
Review №40

My daughter favorite place for Arts and crafts

Ka
Review №41

Love this place..get all of my yarn here for knitting and crochet projects. Great selection of Christmas ribbons also..but they sell out quickly. Make sure to check for coupons online .

Th
Review №42

I love Michaels! I get most of my crafting stuff here as well as lots of decor. They always have coupons and good deals!

La
Review №43

Always a winner during change of seasons!! Tons of great deals for the fall for so cheap. They literally have everything for crafting!!! Great customer service as well!!

ma
Review №44

A woman working on the floor was very helpful. I was looking for several things and she was great helping me.Also told me about couponsShe went above and beyond

St
Review №45

Its a place for arts and crafts for the family.

Vi
Review №46

They always have lots of sales going on and I love the art supplies here. They have everything from kids crafts, to professional supplies

Ja
Review №47

I love this place... I cant live without you 😍

Pa
Review №48

Well stocked, great staff who really help you, cashier was efficient and knew her job. Got my project under way perfectly.

Lo
Review №49

Always find what I need and the associates are always friendly and helpful

Br
Review №50

I love it! If you love crafts and arts you can find lot of things here. Usually they have some stuffs on sale during the weekends and Wednesdays

Vm
Review №51

Good selection. Clean store. Prices are very good when youre able to use coupons. The front is usually a little understaffed but the employees are very nice.

La
Review №52

The store was in the process of re-stocking or remodeling. However, at the beginning of December is usually not the best time to sell off all Christmas and Holiday items. Other customers couldnt figure out either why they would make such a decision. Were they already planning for Valentines Day, Fourth of July? It wasnt the usual enjoyable and creative experience Ive had previously.

Co
Review №53

Called to ask if they had an item in stock and was put on hold. After being on hold for 10 minutes It re rings the store and then was put on hold again and after 5 more minutes on hold I just gave up. Oh well 🤷🏻‍♂️

Da
Review №54

Pfft.. its Michaels! Whats not to like!

Y&
Review №55

Great selection, be sure to use your coupons. Don’t ever pay full price. You can sign up for classes held in store.

LI
Review №56

Michaels always has a sale to count on. Their store is clean and well kept. The employees know about art supplies and are ready to help.

Ca
Review №57

Best custom frame center around!

Vi
Review №58

They hosted a great bday party for my daughter

Ja
Review №59

This particular Michaels store is easy to navigate and seems to be always staffed with helpful and kind people.

Di
Review №60

Love this place and all their offerings. I feel better when there are sales which they have often.

Sh
Review №61

Experience was usual...found everything I needed and the things were placed and marked at intended. Employees were kind and helpful. Store was clean.

Le
Review №62

Dont ever bring an heirloom or similar to be framed here. Brought a art piece made by a relative to get a new piece of glass. There was a message on the back. They THREW IT OUT!!! Not a do you want this, or any attempt to save it. Paid for their premium glass and they threw it out a piece of the work. Have had numerous calls with the store. Last one was the framing manager promising to talk to the store manager and get back to me in a day or two. That was 5 days ago!!! Find somewhere else for your precious framed pieces that require attention.

Ru
Review №63

Nice collection of art stuff. It is a go to place for me when i need to get something for my painting hobby.

Ja
Review №64

Helpful staff. Great classes with low student teacher ratio.

Su
Review №65

The cleanliness of the store and the selection of product has always been great. However I will say I went to purchase a helium tank for my daughters birthday and bought balloons and string with it. Sadly, when I arrived at the venue, there was no helium in the tank! I was told by the associate that someone had returned it (after the fact) and when I went back to return the empty tank I was told that helium is light so I probably didnt realize there was some in the tank. After deliberating showing the associate that it was in fact empty, I was treated as if I had used it myself and returned it, which clearly someone did just that. In addition, they gave me a hard time about the cost of the other items because a bag of balloons and string were purchased by my friend. Happy to say I wont return to that particular store as customer service is not their strong suit.

Su
Review №66

Was very impressed today!!! When I went into the store which was packed with long lines but they moved extreamly fast they had all the registers open and even had a scanning system for people with lots of items pre-bagged everything. Great Job!!!

Ch
Review №67

I love this place and Im so happy that this location opened here.

Jo
Review №68

They now sell wooden alphabet and number cut-outs and a selection of wood alphabet tags to customize your monogram. Please bring your own coupons.

S
Review №69

My wife loves these places and this was our first time at this one.

Ja
Review №70

Big store that has plenty of items to choose and easy to see from the highway.

Review №71

Adult fun play store!

Ni
Review №72

Great - found what I needed and had a coupon to boot!

Jo
Review №73

Decent selection, but not huge. Priced Right.

Br
Review №74

Customer service is wonderful you can always find what you need at an affordable price and they always have a lot of sales.

Ge
Review №75

Rude staff

ne
Review №76

Always can find what you are looking for and having a coupon helps the craftaholic with managing expenses.

A
Review №77

I found everything I needed! Very organized and the staff was helpful

Je
Review №78

I’ve been to this location many times but I went with my sister last week and they had a sale on cricut materials buy one get one 50 % off the sign was next to the vinyl I assumed the vinyl was included. When I went to pay they said no we spoke to the manager and she said that vinyl wasn’t included. Same day went to another Michaels and bought vinyl for the sale and confirmed before going to the register that the vinyl was included. So sad my sister asked the manager numerous times what the materials included and the manager kept saying not vinyl.

Ka
Review №79

Many choices. Staff helpful.

Ge
Review №80

Great store. The associates are very helpful.

Re
Review №81

The best craft store

Sh
Review №82

Loveee this store, you can find anything and everything in Michaels, if you want to build or design something this is the place for you. Arts and crafts and much more

R
Review №83

I just ran in and out, the staff was very helpful and the service was great

Fi
Review №84

Very helpful staff. Connected via microphones so no waiting for answers to my questions.

Pr
Review №85

Their staff is very helpful. I always find what im looking for.

Th
Review №86

I was looking for soap making crafts and the selection is sooo limited, particularaly as regards soap bases., all made by the same company and chemical additives are at the top of the list of ingredients. No good.

Na
Review №87

I always end up spending more than i intended! So much cute, good, nice stuff!

Bo
Review №88

Good service, all the crafts you need..

Ka
Review №89

Well staffed, well stocked, very clean

De
Review №90

Great job on matting and framing!

va
Review №91

Michaels is a fun place to shop for crafts and a nice place to find wonderful bargains!

An
Review №92

One of the better stocked ones in the area!

Al
Review №93

Great place for all your wedding trinkets

yh
Review №94

Right down the street and has what we need.Usually very courteous and helpful at the counter.

Na
Review №95

Everything you need!

Ch
Review №96

Nice people and this place has everything!

KA
Review №97

Lots of affordable crafting items

Le
Review №98

Nice place to materials for arts and crafts

Da
Review №99

Average craft store for whatever crafting needs you may have

Ma
Review №100

Great selection and easy parking.

Information
80 Photos
100 Comments
4.5 Rating
  • Address:261 University Ave, Westwood, MA 02090, United States
  • Site:http://locations.michaels.com/ma/westwood/1075/
  • Phone:+1 774-999-0181
Categories
  • Art supply store
  • Craft store
  • Picture frame shop
  • Yarn store
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:10AM–7PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Similar organizations