Team was very helpful. Came in with 2 boxes of equipment and they were pleasant and worked to get me taken care of. Great team

More organized Comcast stores like Plymouth have a dedicated front counter to keep movement of customers flowing, here if you want to return equipment youve got to stand there and wait for a salesperson to sell a phone to people. Considering how new this location is, theres no excuse for this, its designed to make money and not to service customers. Also I had no idea Comcast let franchises open Xfinity Stores. Really puts customers second, which is especially egregious when there used to be a service center in this town. Would be nice if a corporate Xfinity Store location opened up in the South Shore.

HORRIBLE, Young man had ZERO respect for anyone. It was quite clear that he COULDNT BE BOTHERED.

Not a bad store at all really. If you make an appointment you don’t have to wait in line. The lines do tend to get huge and the wait is long. The people that work there are ok. They seem to be more on the miserable side than the happy side really. However, Comcast/xfinity in general suck. Their service is slow, there bill is way to high. Worst of all their a monopoly. If I could switch and tell them to beat it I would in a heart beat.

Ridiculous! Went to pay my bill today, signs on the door said NO POWER..Meanwhile the stores next door have power! I was told I can go to Brockton (way out of my way) and pay it?? So tired of this company!!

Agreed, the stores are like a palace. But, only two people were behind the counter. Hours to be seen and have matters resolved. Expensive service for poor customer service. Monopoly at its finest!

Lousy, more people pushing there cell phones than helping people. Walked out

Been a cust for over 20 years, I went in a few weeks ago to this weymouth location to switch out a box and remote and these crooks switched my account to Autopay on my alternate credit card without my knowledge and $492 was charged aug 8th without authorization. I will be calling the attorney general, the local news, and the better business bureau as we speak to make sure this does not happen to anyone else.

I worked with Brinna on my new phone. She anticipated every one of my concerns. I haven’t worked with anyone as competent and caring as she was for a very long time. I am not tech savvy but that was not a problem for her. She explained everything very carefully and made a nerve-wracking experience pleasant. She is invaluable and I hope this is shared with her. Comcast is very fortunate to have her on its staff.

I needed something done on my service contract. The lady that helped me was really great. She spent a lot of time just to make sure I got what I needed for both houses. The place is clean and warm. The other people who were at the counter helped customers and made each one happy as I observed.

Great experience with DamienPatientWonderful

Totally piracy on land.these beings are crooks! over billing and just bad. would never,ever be involved with this circus again!

Easy access friendly staff

Plenty of parking. Limit 10 in store. Easy to see from lot. Well marked. Chairs. Fast, knowledgeable, polite service. Near xway N & S.

Unfortunately 40 people in line,gentleman at desk were very very RUDE. Not a place you want to visit

Joanna was so helpful, friendly and pleasant. The whole transaction went smoothly.

I despise this company. The company has no appreciation for loyal, long-time customers, like me! Their rates are astronomical & their customer service model is deplorable.I cancelled my cable over a year ago, and I recently cancelled my internet service as well.I was a customer for 12 years; I was paying $95 per month for basic internet...Meanwhile NEW Comcast customers are offered the same internet PLUS free TV services for $39.99 per month!! Screw you, Comcast!

I am sick of paying Comcast, their rates are absolutely ridiculous. I will be cutting the cord with cable!

Employee was very knowledgable and fixed my problem.

This place is worse than the RMV. Always 12 people in line with 1 employee actually helping and then the other one is showing the Boomers how to pay their bill via the machine. Expect to wait 30 minutes or more no matter what time you go in.

Great customer service. Nice people. Definitely visiting this location more often.

They are adhering to state guidelines about social distancing. The young man that helped me was very polite and knowledgeable. Might have to wait outside for a few.

Quality Customer service. Its way better than the old location that they had.Will recommend to anyone.. Came to swap a cable box and they helped me lower my bill and get the new equipment.

Excellent. The tech identified the issue and corrected it in 5 minutes.

Raff was Totally awesome. Very patient and kind. Im an older woman, and he took his time with me, explained everything. I hope he get creditfor it!

Today I walked into the store to swap my old DVR box to a 4K Box. I was called up to be helped by manager, where he proceeded to tell me that I have the newest model of Their DVR box, which was a blatant lie, so when I told him what I knew, which was the letter I recieved about new boxes, he then told me he is out of them to try back Wednesday! He wouldn’t answer any other questions I had prior to this, then had another employee help me as their was another customer there just to get a new phone and they couldn’t handle that! I asked the new employee a couple questions in which he turned to manager to ask, again what the manager said wasn’t true! He ended with Looking me up and down and replied “No wonder why Comcast fired you” In front of a store full of customers! (I told him prior, that I worked for Dynamic Results Comcast for 7 years where we lost a bid to a larger company) I have been there several times and have been mistreated EVERYTIME!! Now that I have looked at reviews and other pages with reviews I know that I am not close to the only one whom has complained about the employees there! We have been with Comcast since 1996 & am re thinking my commitment to Comcast! There are PLENTY of other choices that are cheaper along with better management that can admit when they are wrong instead of attacking my character! The complaint is only starting here! I speak for the others who would rather not speak up!

Very helpful.

Super slow customer service

After 6 years of Verizon Fios I thought I would try out Comcast, especially since their voice remote looked cool, though I wouldnt save anything over what I had been paying with Verizon. I had vowed never to give Comcast my business because I called a Rep last year to get a quote for service and he hung up on me because I was giving him a tough time since he wasnt answering my questions and his accent made him difficult to understand. Despite that bad experience, I decided to give them a try. The Wi-Fi was better than Verizon and I liked that I could use my own router-modem and save the rental fee. I didnt like the channel menu and some other features, and the novelty of the voice remote wore off pretty quickly. But the last straw was when they removed Turner Classic Movies (TCM) from my channel line up with zero advance notice. I phoned in to complain and was told not many people watched that channel so a new package was created bundling it with a few sports and other channels for an extra $10/month. I said when I signed the contract that channel was part of my package and it should be honored. I was reminded of the agreement I signed which stated Comcast reserved the right to make channel changes. I reminded her that I reserved the right to no longer be a customer! I explained that if it was going to cost me $10/month to add it back in, then I should get a $10/month credit through my 2 year contract since it was taken out. She said she would give me a one time $10 credit and that was it. I asked what the fee would be if I cancelled and was told $10/month for each month remaining in the contract. I asked if there was no trial period where I could return the equipment without a cancellation fee and was told I had already missed that deadline by about 1 week. This was one of those by the book people...no exceptions whatsoever. So a few days later I returned my equipment to this Comcast store and was promptly hit with a $230 early termination fee.Thankfully, Verizon has a program where they give a credit to your account in the amount of any cancellation fee by the competition. Winner, winner, chicken dinner. So I went back to Verizon. I got the latest equipment which included Verizons voice remote, better WiFi service, TCM is back in my channel line up, and Im getting a $200 pre-paid VIsa card on top of it! I am now paying less than I paid with Comcast (even with Verizons router rental fee) and less than I had paid when I was with Verizon originally. I prefer Verizons menus/UI. Neither service offers the RFD TV channel anymore, which is a real shame, but overall I am very happy with Verizon. Comcast could learn a lot from Verizon about how to treat (and retain) their customers. If theyre going to take a hard stance then you need to do the same and hit them where it counts and cancel their service. Full disclosure- I am not a current or former Verizon employee or related to one.

Aweful

I didnt shop there, I was picking up a client.

Even after verifying they were giving me the correct equipment, they gave me the wrong equipment and we were only told about this after multiple phone calls.

So incompetent, its almost hilarious.

Totally lost staff.