Pros:Staff was super friendly. Units are inside and temperature controlled with garage(bay) that has keypad access to drive on. Plenty of carts for people to use.Cons:Was there for 2.5 years and rent went up by approx. 40% by the end (Steadily in monthly increments). The bay is kinda small can really only fit 4-5 normal sized cars with people parking to make room (if a U-Haul shows up lucky to fit three, can get blocked in).

The office staff has always been amazing and very helpful as well as very welcoming.

Worst storage place ever. You can only get 2 trucks at best in the building at once. You can get boxed in if you have a car inside the building

Facilities are clean and very secure and with easy access. Udos for Salena. She took great care of us--a credit to your company.

You can reach a manager in person during a normal span of work hours and on weekends. There are different sizes of cubicles and the monthly rate is reasonable (at this point). We like that our rental fee is deducted directly from our account. If the managers enforced the requirement that everyone at the premises wear a mask properly, we would have rated the facility a 10.

Marcy the manager was very professional, and well versed in her job. She had all of the details and paperwork ready when we arrived. Gave us a tour, explained the whereabouts of things as well as access details. The place is spotlessly clean and well ventilated. Good access hours, good prices, and very close to home. Would highly recommend.

Wow...this place is super clean and big. 5 large flatbed dollys to move with, big loading garage bay with 2 doors, and passenger vehicle parking too. A lot of security cameras, PIN entry, auto sensing lights, and I even heard music while walking to storage units.

The entire experience was first rate! Darcy was welcoming and very knowledgeable. She helped me select the perfect size and location to best serve my company’s needs. Outstanding personable experience. Highly recommend this exceptional facility and their on-site management staff.

Marcy explained everything well and showed us around. The facility is clean with good lighting and 4 wheel carts available in the garage area. Climate controlled and secure.

Sales was extremely helpful. She showed me around explained everything and helped me with renting my first unit ever.

I was in need of a storage unit on very short order. I reserved a unit early on a Saturday morning. I arrived mid-morning, and the woman at the front desk was already expecting me and had everything up in my unit and ready to go. The facility was new, clean, and well lit. Ive rented a few storage units in years past, and Ive learned not to expect much. I was pleasantly surprised by how good the experience was at CubeSmart. I couldnt be happier with the facility and service.

Great facility, very clean, and well organized. Perfect location for me. Marcy was excellent and made this an exceptional experience. I would recommend them to anyone in the area for their storage needs.

I was excited to find an affordable storage unit at a reasonable rate. Made the reservation on the phone but once I got there I was told it was required to have renters insurance on the unit which was another $12 a month. That was really upsetting after talking to two representatives on the phone neither one could tell me this? I will canceling my subscription next month.

All the staff I interacted with at the Wheaton IL CubeSmart were very pleasant and professional. The day the movers were putting everything in my storage unit, they advised me that I would need another unit. Staff acted very quickly to get me another unit which was directly across the hallway. In a stressful time, their understanding and quickness in assisting me made all the difference. The facility is clean and well maintained. Location was great also.

The staff at Cubesmart in Wheaton, IL (Marcy and Brian) are helpful and willing to go the extra mile to keep customers happy. From the time I requested a storage locker --and they were able to find one for me near the elevator-- until the time I moved out of my storage locker, I have nothing but good things to say about the staff there and how they handle customer needs and requests. Due to some circumstances with bad weather, not to mention some complications that may be attributable to the Covid-19 pandemic, they also found ways to help me mitigate the cost on the final month before moving out, which I thought was spectacular given the current economic climate when it is important for me to stretch a limited budget as far as it will go.My storage locker was clean when I moved in and-- besides a bit of heavy traffic with cars parking inside the loading bay area on weekends--there wasnt much problem when I needed access to my locker. In general, it also seems to be one of the more affordable storage facilities around. In the future, if I need to store some of my belongings again, I will be looking to Cubesmart again.

Clean facility and well air conditioned. The garage entrance can be a bit intimidating due to how small it is so I avoid stopping in when I see a Uhaul.

They have more than car storage? Who knew! I’ve driven by hundreds of times and just never realized they have traditional storage lockers... Great, quick in and out, and fair prices. Newer cleaner looking facility and very convenient. The manager, Marcy, was excellent - highly recommended!

Great storage place.Easy customer entrance, right off the road easy to find.Clean facility.

This is an amazing storage facility. Brian and Marcie have gone above and beyond - always nice - very clean- very helpful. They even helped with an emergency move situation. Great supplies as well! Been there since they opened !

Its a clean environment, and Ive never had issue accessing my space. Im getting annoyed at the price going up like an Illinois property tax, though. Not sure why I keep having to pay higher rent every year.

My daughter recommended these folks to me and the location was ideal so I recently signed up for a locker for some of our business records. I have been nothing but impressed with the management of this facility, theyve been helpful every step of the way, and the place itself is kept in amazingly good shape. Down right exemplary!

Great service! Marcy was very helpful as we had rented long distance and realized our unit was too small. She was able to quickly help us change to a bigger unit so we could unload our truck.

Awesome storage spot love the garage to

Brian was great. Helped me pick exactly the right sized unit. The whole place is very clean and well-maintained. I feel like I made the right choice by picking this location.

I’ve had nothing but excellent experiences doing business with this Cubesmart location. Brian and his team are professionals who communicate in an appropriate professional manner. They are very service oriented and I highly recommend this business

This is a super nice facility! Clean, well lit, seems safe. What I did not like is that they have a $24 administrative fee the first month that is not listed on their website, and they require you to pay for insurance (an additional $12/month fee). They said that if my homeowners insurance covered storage units, that they could waive the fee, but theyd have to see it that day. Of course, this was never mentioned on the website or in the lengthy phone call I had with the manager the day I booked it. Since I was out of town, that was impossible. Very frustrating, seems deceitful at best. I expressed my concerns with the person there that day, and she just shrugged her shoulders.

Helpful staff who didnt bother me with any sort of sales pitch and made the rental process quick and transparent. Great experience

First time renting any kind of storage locker and I cant believe how easy and affordable it is with CubeSmart. Special mention goes to Brian who walked us through every step. He was friendly and extremely helpful. I feel confident leaving my stuff in his hands. Highly recommend!

Saleha is great!!

Marcy is very easy to talk to and made the process fast and simple. Thank you for your help!

Marcy did a WONDERFUL job showing me the facility and selling me on the advantages of storing my car here. Great place, convenient and neat as a pin!

The staff was always so pleasant and accommodating. Everything was always orderly and clean. The pricing and convenience was also a great consideration.

Bryan and his taax are very helpful. Most at times they are always willing to help.

Safe, clean, awesome protection, and wonderful customer service. I have been a customer for years.

The location and service are great. Wish they provided locks like other storage places do sometimes for convenience. They try to sell insurance but if you have renters, personal property insurance it will cover you.

I came in a few minutes before closing to sign my lease and they still gave me amazing service. Such nice people here. Love it

Fest and nice service, all smooth transactions.

Friendly, clean, accessible, close location, and first month half off!!!Thank you!

Great staff, easy process and fantastic facility !

Good quality climate controlled unit. Easy access.

I LOOOOOOVE the hospitality shown by Brian the GM there. This place is super easy to enter, the garage there is wonderful to have. I like actually pulling into a covered building to handle my business.

Nice Facility, great people. Marcy and Miguel were new faces to me. Provided excellent service for my move out. Thank you!

The place is very clean, convenient, easy to use, and access. The man who checked me in was friendly and helpful. The pricing was great also. Nothing by positive in my experience.

Newer clean building,easy in & out,the one staff member i did meet was pleasant.Climate controlled,good security and access controls,would reccomend using for shorter term storage needs

Brian from cubesmart contacted me within minutes of my online reservation, giving me details and guidance, as I have never rented a storage space. Friendly and knowledgable staff, and the facilities are secure and very new. They made it very easy for me during a stressful time moving.

Overall a nice place. Parking spots are great and access is convenient. Beautiful car logos on the walls. Does not appear to be managed well. The price of a parking spot changes all of the time. New customers often get a better rate than existing customers. This doesnt seem fair or good business practice. The heat has also been turned down so it is chilly in the garage. Cubesmart blames these 2 problems on the owners.Also told customers in October there would be lockers available to parking spot renters. Has not happened yet.

High tech spotless facility. Staff was very courteous and professional. Only complaint was insurance requirement was not adequately disclosed on line, so I was forced to pay a months premium for in house insurace.

Easy, convenient, clean and well kept. Thank you for the opportunity to use your service and it will by my first choice for future extra space needs.

Easy in and out

Guys, ask for Marcy! She has a wonderful personality and VERY good at customer service! Shes the newest member of the team, and, shell open the door for you (with her baaad self)!!! Great place! Good return on investment! I love this facility and locatiin!

Friendly and helpful staff and clean convenient and dry storage!

Brian delivered terrific and seemingly effortless service. It’s so nice to be dealing with a person who wants to do their job and is quite good at it.

Friendly service, incredibly clean facility. We recommend highly!

Excellent location for storing my car. Easy entry, very clean and very secure. The manager was very helpful she seems to go out of her way for all the clients.

Painless account setup process and very good local support.

Very professional and friendly service .....

Got everything we wanted out of it.

Visited here because I needed packing supplies. Brain and Griselda were so nice and helpful and this was my first ever visit to a cubesmart... the atmosphere was warm and friendly

Brian was great! Very knowledgeable and so very friendly.

My Mom and I enjoyed the service of Zareeta! We were looking in January of this year and she walked my Mom through, made suggestions on how to arrange boxes and really took care of my Mom. Then I came in and saw the same manager (Zareeta), she remembered my Mom which made it all the greatest on the customer service end. Both of us rented and were happy customers. Also, Griseldas customer service is remarkable. She ans Brian are a treasure. Brians an excellent replacement for the other manager. He met my Mom and treated her sweetly as well! Owners of this property should be very pleased with their stores ambassadors!

Very smooth transfer from a larger space to a smaller one.

Great place, In and out quick. Fast service.

Griselda and Brian were very helpful and provided a tour of their garage storage facility - which is impressive. It would be nice to have a lower monthly rate to store my car, but it’s a top notch facility with a washing bay and industrial vacuum cleaner.

Been here couple weeks. happy w/ it so far. Indoor loading do k io s nice to avoid the elements.

Very clean storage facility. Highly recommend.

This is awesome place to store your items Tony helped me with a incident that I had with the moving company. I would highly recommend this facility.

I really enjoyed the service of the team at Wheaton! Its a new store and at first I didnt understand why it was taking so long to build but I am glad its in our neighboorhood. Griselda was very personable and opens the door! What great hospitality! Thank you for building this location.

Brian and Griselda are a pleasure to work with in the office. Great place to store my vehicle and convenient location.

The place is nice and clean and the staff goes out of their way to assist! Highly recommend!!

Giving 1 star because of the Rude cube smart. I have called Cubesmart many times and people live in Lorraine apartment many times to lower the volume of their alarm system which beeps 24/7 and we were told like month back that headquarters are working on it. My question is what if u start an alarm in front of your fancy lavish houses how would you feel when you cant sleep in the night or cant open your door because you hear that door alarm 24/7?Do you guys have civic responsibility among the residents live next door?I would do never any business with cubesmart because of this issue. And I am working with residents next door to bring a legal notice.

Griselda and Zareeta were awesome! Parking space Is big and beautiful! Very professional.

Great customer service, and clean facilities.

The General Manager - Bret was very helpful

I was shopping around and Tony was great he help me with what I needed and I was very happy with the results Thank You Tony

Looks clean and new, but for me it ended there. Girl at desk came across as not being interested in helping. Then when I said I have a boat, it was a straight out...Nope, cant help!. Ummm... she didnt even ask me how big it is. I said it looks like it would fit in a spot they have for autos. To which I was told the owner doesnt want boats there. Well alrighty... Ill spend my money elsewhere. Is this a car showroom or a storage facility???

Brian has a great personality and seems eager to help his customers.

Very courteous and professional

Very nice place. Big garage to unload your stuff

If you can help it, dont load or unload on the weekends. Considering the crowds and waiting everybody was very polite and even helpful in trying to get things moving along.

Great service...helpful professional staff!

Very helpful in determining size needed.

Very good

The Cubsmart is right behind us and the alarm sounds loud constantly all hours day and night.

Easy access and renting

Very clean