Just gave up and went to another dealer. Built a vehicle online and chose Rush to order the truck through. Confirmation from Ford said I’d hear from Rush within 24 hours. Four days later after hearing nothing. I walked into the dealership spoke to a rep. I’ll admit decent customer service. He said he’d speck it out and call me that day. It’s been three weeks. I ordered a vehicle with another dealership. Ford even sent me a customer service survey to fill out which I rated Rush poor. Seems like if your not ordering in bulk, your not on their radar.

The experience I had at Rush Truck Center was Great with Larry Parks,he is very professional and nice. He knows what hes doing.Thanks again Larry.

Excellent and courteous service all around. They did not have the part required but managed to find it in a timely manner. It was a Friday and it could have very well resulted in an hotel for the weekend. Instead, I was able to have a nice cold IPA at home Sunday night!!!!

VERY BAD SERVICE, my uncle and I arrived 10 min before they closed, since he wanted to buy some trucks for his business, so we went in and began to observe the trucks. Then a man arrives in his small black truck, lowers his glass and tells us you have to leave now, right nowVERY BAD SERVICE I think that is not the way to treat your customers.

Horrible service. I get thrown on hold. Line cuts, I call back. Thrown on hold. Call ends after 20mins on hold. Call back, they say how can I help you? then back on hold for another 20mins only for them to disconnect the call again. If I could give zero stars, I would. The one in Fontana is not much better either. Good luck with this outfit. Had to edit, finally got in contact with a employee there only to be hung up on. Find a different store, save your time :)

Aaron and service was great but overpriced and the manager wouldnt call me back

Nice,, organized,, well priced

On the parts counter, seems like the computers are tu slow. I wait for more than 30 minutes to get my will call order...! An only one person was in front of me...!!!

Friendly parts people and fast

Terrible service, took one hour for them to say they dont have the part I was looking for. Waste of time.

Went with Konos to get atruck to repair at Ko os auto painting

Slow service,parts counter man could care less about customers!

Terrible service. They tried to rip us off, and when we got our motorhome back it was filthy with greasy footprints. I wish I could give them zero stars. Honestly do not take anything to this place!!!

Stay away from this place, it doesn’t work. Hard to understand why you even have to rated one start even that this place is not even worth one. I purchased two vehicles from them and casually they both have the same issue and one of them after one year of keep spending money on it they haven’t been able to locate what the problem is. If you ever feel like you want to get rid of money better throw it on the fire rather than drive this far waste time and fuel and give it to them.

Very satisfied with sales and service. Five stars to Charise Karlsson for new truck sale representative. Years of experience and professional service show in all areas.Thank you very much.D Extreme plumbing.Duane J.

This place sucks.

🤗

I do not recommend. They will overcharge you big time. Find a local truck mechanic that has rates half of what these guys charge, and you will save thousands.

Horrible. Left our motorhome open to allow feral cats to come in and live. Oil and grease on all leather seating, all over the floors. The carpets are destroyed. Our bedding is destroyed. We are horrified with how dirty and disgusting they made it.Negligence and we are now having our insurance company involved.Estimated damage with the insurance adjuster is over $15,000..Ford, you need to check yourself. This is unacceptable..We have been violated.

Great place. The go to in Southern California for service on your Ford Chassis motorhome. Clean helpful and full service.Expensive and didnt really have a practical estimate for desired work.

Good professional service.

They will rip you off! Dont take your truck here. They took a week and charged us $1800 just to diagnose the problem then charged us another $3900 to replace the fuel pump. Then when we were going to go pick it up, they told us it suddenly would not start and they could diagnose it in a few days. The manager Ron must be on commission. Steer clear.

Great work

Service Dept is GREAT - ONLY one which could quickly locate and correct an issue with my diesel! Previously visited Four dealerships who took hours and then could not diagnose. Fortunately, warranty was still in effect by the time I got here.Never would have found this place, if not for CA Hwy Patrol recommendations - did not come up on searches for authorized Ford repairs.

Good, fast and reliable....the best place for our Isuzu truck.

Nice people

I was promptly helped out and the employee was very helpful w what I needed to find

I purchase a used truck. 2 weeks after I purchase it starter went bad. two weeks later filter is clogged. a month-and-a-half later filter sensor going bad. air dryer is leaking air and worse. its not even 90 days transmission went bad and they dont want to be responsible for nothing. All those issues I have to put out of my pocket to be able to fix it. They dont do service on the used truck they sell. they dont inspect them... horrible experience dont recommend go for a used truck..

Brought my truck here after calling. Over the phone they said if I got it there in an hour they could diagnos it. I got there 20 min later and the guy at the counter refused. It was only after arguing and then talking to someone else I got them to hold up to their word. The next day I waited for it to get done. Once the repairs were made they took forever to file paperwork and actually let me pay. No sense of time and wont to a thing beyond what they absolutely have to do. That and they charge a lot more than what is reasonable. Never coming back.

This place is very Unprofessional, they dont Support theyre clients the way the American system Teachs is to do.Mike freeman designed my truck! (Night Mar)Everything on that Ford 650 turbo Truck was Completely wrong! Back and forth we went on with Ford. Rush did not care, they keep on brushing me off.I finally had to go to Lankershim Ford, to help me.Can you belive it!Mike Messed up my care big time!Calculation was completely off, Fas tank, weight, Engine, Transmission, weight, liftgate!Finally I got Ford to take back my truck! Even this was not a lemon!Find another dealer and stay away!This place is bad bad bad

Why does everyone here seem to have attitude at all times of day? The parts department is no help at all if they even pick up the phone. Probably the worst customer service I have ever received, more than a few times. Don’t even bother, go elsewhere.

Parts department is super friendly and knowledgeable

Amazing service. We can not tell them thank you enough for getting our motorhome (that broke down on our 2 week family trip ) in working order so we could continue our trip with our 4 children. They were very concerned about our family and getting us back on the road. THANK YOU!!

Very bad don’t buy anything under warrantyI buy battery 🔋 18 months under warrantyAfter 6 month battery dead Then go there for replace my battery I have a receipt and they didn’t give me new battery what they told me leave the battery for week and come back then they will check the battery good or not good so I hold my truck for one week that’s not good if I hold my truck for week I lose like $4000 for the Battery price $500 it’s not good very bad service and I talk to the manager and manager say leave the battery or go we can’t exchange or go to the court now I gone sue then in courtI have a my own truck last 10 years anywhere any different shop I buy the battery under warranty every one exchange same day this very very bad care full no buy anything

Great place nice people no appointment and they took me rightaway thanks to the people there.

So far so good looks very promising to get my work done here

Tank is the most professional salesperson I have worked with in 20 years

Im just thankful that they figured it all out

I am disappointed with their overall level of service. The sales process was slow and lacking professionalism. Simple requests take 2 weeks and I spent a month buying (3) trucks last year. I returned because Rush California is one of the few dealers who carry this specialty truck and 1.5 months to get the next deal done, this time for 2-4 more trucks. After radio silence and having to pull my salesmen’s teeth to get a response, I gave up! 300k deal and they act like it’s nothing and can’t return an email or phone call. I am not used to fleet sales. In Colorado deals get done in hours not months. No more Rush ! Ever!

Good cervice

This place is a convenient parts house....good location, and clean.

See Ron in Service, He is the Best !!

Great people Excelent shop forman

If I need a Ford part theyll have it, and if they dont have it theyll get it. Great place awesome employees.

YOU better make sure of the price before you let them rob you

To service at your service...

TODAY was fast service in the parts department. In and out.

Great service and genital desc employer

Great to purchase a commercial work vehicles.

Their parts department is slow.

PArts department is very slow

Quick service performed while I waited

I recently purchased an F550 from another dealer. After searching for over a year, I thought it was the only one on the continent that would be close to what we needed. Drove it home and it was beautiful. Sadly the work and cost needed to remove the stake bed and liftgate to turn it into a chip dump made it the wrong deal for me.What I didnt know is that the proposal for the new truck I looked at on Saturday had come in from Andrew Vivilaqua at Rush. It was in my SPAM box which I dont check while travelling or from my phone.After reading the proposal from Andrew, I realized it was only $3400 more to have the brand new truck with power windows, doorlocks and mirrors...and zero miles. I called him and explained what I had done and was miserable about my choice.So, after much thought I bought the new truck from Rush and was sitting on two of them now.... losing sleep for nearly a week.Andrew called from Rush and said, you know, I may have someone interested in your other truck.Unbelievable. He went so far down the road of excellent customer service to hook me up with that buyer for my stakebed truck. They wanted it so badly, they paid the full amount and I didnt lose a dime.I cant thank Andrew enough for taking the time to think of me after that deal and to follow through on connecting me with the buyer for my old F550.THANK YOU ANDREW and RUSH TRUCK CENTER !Gwyny Pett

All went well, but the prices are at least 30% more than competition. Get an estimate first, or you will be surprised when the bill arrives. Cost me $1050 to have a knock sensor installed on a 2012 Isuzu Npr hd diesel, which was installed in 1.5 hrs. When I got it back from shop, I called local dealers and got estimates for $694 to install. Sucks, but when you are stuck, they can get you.

Fast friendly thorough repairs😁

Best truck dealership in the world!

Moses very cool helpful cat

Very clean, and professional.

They do would work on all manner of diesel engines.

Waiting time is Horrible...... been waiting more than 25 minutes to get the truck out of the Lot after Ive paid the invoice fee......the excuse there is a lot of trucks blocking

A great dealership!

Call Larry Parks go go get them tiger

The traffic coming off the Interstate 605 is dangerous.

Great service

Best-selling

Parts guy give horrible customer service!!

Very good

Very good

Good

Good

Rush Truck Center

EXPANDED PARKING AND EXPANDED ASSORTMENT OF GOODS, VERY FRIENDLY WORKERS.

Terrible service, they do not answer, they cut the calls and especially when ordering parts they never send them to the dealer who was left to send on the agreed date

Very bad

Service is okay, but looking a little luck, the first day met a spicy chicken sales, the next day also a little fat, a lot of service

Because it is near the fwy

No one entertains...