They diagnosed the problem with my brakes and were able to fix it the same day. On a Saturday! Nice since I am from out of state on vacation. Really friendly people too.
I received great customer service at the Hogans & Sons Tire and Auto company yesterday. I need to have a tire replaced. The service was professional and fast.
Im new to the area and had used Hogan and Sons on a previous visit. I figured I would use them again since my car needed an oil change, and I didnt know of any other place to go. I also asked them to check my car over to see if anything needed to be fixed. They did a GREAT job! Brian explained everything that my car needed, and he got me in the next day to replace my brake pads. He answered my questions patiently and thoroughly, and he clearly knew what he was talking about. I appreciated the knowledge base shown here! They even got my inspection in when they changed my brake pads. I will definitely be using Hogan and Sons for my future car needs. Great job!
Had my tires balanced. Brian takes the time to explain and show you everything he did and what may need to be done in the near future. Totally recommend them.
What an amazing crew you all have here! From the moment I walked in and checked in with Bill for my state inspection I knew these people know what customer service means. Once my car was ready Brian, the Service Manager, came to meet me to explain to me the maintenance that needs to be done for my vehicle to continue running smoothly. Brian is so knowledgeable, friendly, and genuinely caring! He brings trust to the table... and if you’re like me, you know it’s hard to trust mechanics! Well, not with Brian, rest assure because you and your vehicle are in great hands with him! This whole crew is amazing!
Excellent service! This was my first time at Hogan and Son’s Tire and Auto. Brian was professional, knowledgeable and informative! He and his team of highly skilled technicians, really went the extra mile. Brian explained and clarified exactly what repairs were needed and had my vehicle completed when promised!! Thank you all, for a job well done!I will definitely return to Hogan and Son’s Tire and Auto of Winchester Va!
Thank you, Brian, for your Honesty and kindness. I have always respected Hogan and Sons but you just gained a new family of loyalty. Thank you again, Brian.
Friendly staff, timely service, and priced right. Will definitely continue to bring my vehicles here.
I took in an older vehicle to have a prominent pulsating in the brakes looked at. This vehicle had its fair share of problems so I was aware of the possibility something new would come up and sure enough there was. Brian clearly communicated all issues to me in a way I had no trouble understanding. He was very honest and professional and provided me with some of the best customer service I have ever experienced. He went above and beyond to make sure that I knew all of my options and the consequences of any decision I made. He made a clear effort to make sure I was making the most informed decision I could. Rich, while I spoke with him less, also provided an incredibly high level of customer service. Thank you to them and the team at this location for making a less than pleasurable experience as painless as possible. I would absolutely recommend them.
We use Hogan & Sons for our vehicles regular maintenance. They are consistently on-time or early in completing work, their recommendations are professional and customer-centric, and they take the time to help us understand what maintenance work is urgent, important, and convenient.EDIT: We recently had a more critical need which Hogan & Sons took care of. Bill got us in quickly, Rich got us out the door quickly upon the works completion, Brian went through every detail to ensure we knew our car was safe for our family, and Greg even gave us a preventive safety tip on our way out the door. A great team.
We came to them in need of a new tire because we had a flat on the highway. They responded with great service and took care of us immediately which was totally unexpected. The service far exceeded any expectation
So I needed 4 new tires on my truck and they had the best deal! My mechanic, Gary was very professional and even explained everything to me prior to leaving as well as other things to keep an eye out for in the future. I highly recommend using them and requesting Gary as your mechanic!
The staff was very friendly and helpful in getting me the correct tires/service. I highly recommend!
Great and very knowledgeable staff. They always take the time and explain whats going on with my vehicle. Would highly recommend them.
Very courteous staff and completed the new tire installation service in a timely manner.
State inspection and Air Conditioning service on my car. Great people from the front desk to the guys in the back. Im definitely coming back with my other vehicles.Thank you so much
Brian helped us with our Nissan that had a lot of issues. He was honest and upfront with us and greatly helped us instead of trying to take advantage of us and make money off us. Greatly appreciate the service all around here.
I called one day before and scheduled an oil change for a Friday morning at 0900. I was greeted professionally as usual from the gentleman at the counter. Shortly after arrival my car was in the bay. During my wait in the lobby, the entire staff was practicing COVID safety by wearing masks, which was also extremely nice to witness. When the car was ready I handed him a coupon for a discounted oil change. Without hesitation he applied the difference and gave me the total with a smile. I was out the door and in my car pulling off the lot at 0940. The entire transaction was great.
Excellent shop! Customer service manager Brian was greet to work with. I ve been very satisfied with the service and will be continuing use Hogan & Sons for my vehicle maintenance needs.
Best customer service..10+++Clean waiting room
While I was traveling from Pennsylvania to where I live in Tennessee, disaster happened and my transmission went out while I was in Winchester for a gas and bathroom stop, which is about 5 hours from home. Not being from the area, road side assistance had the vehicle towed to Hogan and Son’s as it was their recommended service center for the area. I had asked a few people including the tow truck driver, and the person working the desk at the hotel that I had to stay at if they were a good shop and and the general consensus was that they are a very good shop. My experience has been with Brian and he has proven that reputation by bending over backwards to accommodate my unique and challenging situation. I had just purchased the vehicle about two weeks prior and it was going to be a warranty claim so I am certain that none of this was easy for him either. He has stayed in contact with me throughout the ordeal and I believe has done everything he can do to get my vehicle problems resolved. I feel like I was very fortunate to happen to land at a garage with competent and honest people. It has made an otherwise tough situation that much easier.
I needed a car inspection. The staff was very pleasant. They told me how long my wait would be an called me when it was done, a little earlier than expected.
Called when they opened on a Saturday after having my oil change/inspection appointment canceled last minute somewhere else. They were extremely friendly and helpful! Great customer service and pricing. I appreciate them taking me last minute! Will definitely be doing business with them in the future!
Ive been a customer for many years and test out many shops for best value. I keep coming back to them because they can always get me in on my schedule when its most convenient and thats usually right this minute. What I really love is that if I buy my own oil supplies, theyll do the change for only $30! No other database Ive ever talked with will let you do that. Im very picky about who Ill write a positive review for. They gave always been a 5 star experience!
Had an alignment emergency I needed corrected before work in 4 hours. Had me in and out with great results.
Such amazing staff and service. Called early in the am to get my state inspec and oil changed. Friendly service made me feel great. Then a week later some screws popped from under my car. Called begging them for space and time and their shop. Bring it in now! Its a common problem and easy to fix! Car was back on the road within 15 minutes. Real great people.
My husband had a great experience getting my car inspected at Hogan and Sons. The inspector, Brian, seemed very knowledgeable and gave us recommendations on car maintenance.
Great service and the front desk staff are just awesome. Stopped by today to get a garden tractor tire aired up and they did it for no charge. Id managed to get the new tire on but I couldnt get it to air up. Ive also used them for inspections and oil changes, and the service is very consistent.
Hogans and Sons does great work. Theyre fast, friendly, and they communicate well. Highly recommended.
Worked with a guy named Brian Bledso. I couldnt have been happier with the overall experience. He was straight up about the work that needed to be done from the get-go and I appreciated the follow up calls when they were fixing the truck. Definitely saved me a few bucks. Thanks fellas!
I went in for a tune up and rotate balance and alignment. I had to purchase 2 new tires and all of this ran a great price. Rich made the appointment for Saturday and Bill and the crew took great care of me. They also didnt try to push things on me that were not necessary. I would definitely recommend this place.
The wonderful human beings at Pepboys did my inspection customer service magnificent, way more than i can say for Hog & sons tire and auto
I wanted to hang out in their bathroom! 😆 These guys were very accommodating and worked with the mess of a 205,000-mile piece of junk we gave them. We were on an important business trip from Philly to North Carolina when our tire shredded. Hogan & Sons got us back on the road and even stayed after hours to make sure everything was safe. Their waiting area is nice, and their bathroom is even more beautiful! These guys are lifesavers.
This place is really good. They will fix your car right the first time.
I cant say enough good things about my experience today.. it is so hard to find an honest mechanic and sales people. But, these guys are legit from customer service to knowledge and experience about different vehicles and tires. They earned a new loyal customer today and I will be back for all my vehicle needs. Rich took great care of me, even when there was an issue out of both of our control, he made it right. Highly recommend to anyone and everyone who needs high quality tires or vehicle services!
They take to long to do repairs and I believe they rip you off especially on the labor charge. If you can please go somewhere else.
So super friendly and helpful! I was able to leave my car there for a state inspection and pick it up later when it was finished.
Seriously, these guys are the best of the best!!! Ive never had an issue with these guys. Very reasonable and affordable.
I drive a BMW E39 and it broke down on me on a Saturday so, with a sense of urgency, I called this location due to them being the only ones open near me and they agreed to look at my car. I had my car towed to them and then I get a call after they look at it and they tell me that it needs a whole list of things and the quote ends up being over $3k. I did not agree to pay what they were asking so I went in and paid their diagnostic fee and had my car towed elsewhere.What really upset me here is they claimed that my car needed a new water pump, radiator, belts, fans, and what not in order for it to be on the road again. BUT when another professional mechanic looked at it, they determined that the only things it needed, in reality, were a new water pump, water pump pulley, serpentine belt, and an upper radiator hose which was significantly different to what I was told here.Now, it’s obvious that these kind of automotive repair chains openly prey on desperate and unknowing clients which I understand the way they do business; however, it is very dishonest and unprofessional to take advantage and gouge your clients with repairs they do not need on their vehicles. They clearly took advantage of my situation to try to get me to pay for all of these absurd and unnecessary repairs. Had I not gotten a second opinion, I would’ve been convinced that my car was not worth the investment anymore.I am writing this to warn anyone looking to do business with them to take their repair quotes with a grain of salt, look through everything they ask for very thoroughly and have a second opinion as a backup to compare before doing business with them. This is just my take and my personal experience with this particular location and the people running it. It does not compare at all to the stellar service and great people who work at Leesburg’s Hogans and Sons.
Went here for my annual car inspection. They did a good job and let me know what repairs I might want to consider in the future, but just let me know without upselling me products I wasnt there for that day
Good work, accurate estimate and speedy service. The guys are diligent mechanics and took the time to talk me through what was going on with my tires and the problems I had been having. Ended up buying 4 new tires but they went overboard to make me feel good about it and I feel safe and secure that me and my family can drive the roads safely now. Just the little things like filling out my rebate form for me and putting it in a stamped envelope for me made all the difference. If you want friendly reliable service, I highly recommend Hogan & Sons Tire and Auto. Thank you Bill for the great service today! :)
These people are insane, they charged us $200 for an oil change, tire rotation and some filters, and then tried to upsell us on thousands of dollars of work we didnt need. No one should go here. I want my money back.
So far, so good :)
I would give a 0 if it was an option. Stopped by at about 120pm to see if they could patch a tire with a screw in it. Was told it would be 300pm before they would be able to do it. Came back at 3. Waited 30 min. They still hadnt looked at it. Asked how much longer. Another 30 to 60 min. I told them forget it. Went to Liberty station down the road. Was in and out in less than 10 min. Will never go back!!!
These guys are awesome! Had new tires on my vehicle in less than 1 hour!!
This was my first time bringing my vehicle to Hogan & Sons. Everyone was friendly and welcoming. They were transparent with their communication in what my vehicle needed for repairs and why. They even offered to take me into the shop to see what they were referring to with what needed to be fixed. I was reassured of their quality of work when I drove my car after picking it up and I could tell a difference for the better.
Quick and painless vehicle service. Done professionally. Brian will take care of you
Got what I needed done, done along with an estimate that was overpriced. Staff is friendly and all but after shopping around for the work I needed done I took my vehicle elsewhere.
Cant say enough about Rich G. and team over at the Winchester shop. Complete professionalism and customer care. Went above and beyond in trying to locate a replacement tire on a Saturday (unusual tire size and type), hooking me up with their loaner car for the weekend and then getting me all set Monday morning with new rear tires that I cant wait to try out on track. Theyve got a future repeat customer hands down! Thanks again Rich and team!
We were extremely impressed with service we received at Hogan & Sons. Rich Greene and the team went above and beyond to get our vehicle serviced and out the door ahead of schedule. Rich was very courteous from our first phone conversation onward. Thanks to Hogan & Sons we were able to continue on our vacation without any delay!
I thought I could get used to the off center steering wheel after the wheel alignment, Cant. Going to go back for a SECOND attempt to correct it
We have been using Hogans for all our vehicles (4) for years. We have always been giving an estimate and a thorough explanation of the work, reasons for the work, and the associated costs. We are always treated with professionalism and kindness. The work is always completed in a timely manner, and the costs are always as estimated (nothing hidden). When we were forced to go elsewhere (car had broken down) another shop recommended a fix to the tune of almost $4k. We had the vehicle taken to Hogans instead who promptly diagnosed the issue as something entirely different that was only about $500. We will ALWAYS take our vehicles here and always recommend them to others. Thanks guys for always keeping us running in top shape!
I brought my car in for an oil change and a state inspection. The staff reviewed my mileage and age of car and suggested that I did not need an oil change but they would go ahead and get a state inspection. The inspection showed that my front brakes passed but they would need to be replaced the next time that I got an oil change. They gave me an estimate for the brake pads and rotors. The staff is always for courteous and kind.
I have been taking my vehicles to Goodyear Hogan and Sons in Winchester for 15 years. They are always upfront, honest, and not pushy about recommended services...not to mention quick and very courteous. I also receive updates throughout the day from them regarding my vehicles when more in-depth service is required. Taking my vehicles to them on a regular basis has resulted in no major problems at all in over a decade. I do not price shop when it comes to quality service...I find someone who does great work and stick with them...and that is Hogan and Sons!
Real friendly people came in with a flat and they got me right in.
So happy I found these guys! They took my car right away, had great communication, fixed my air conditioner within 24 hrs $500 less than previous quote (1st quote probably for more work than I actually needed!), took the time to make a list of all of the things that needed fixed including recalls that I could take to Ford. All of this and I had my vehicle back in 48 hrs. Only kept second day to be certain my air was going to continue to work and not leak. I will definitely take my cars back to them. Super nice, helpful and make you feel your car is their priority. Great business, will definitely recommend!!
The crew at Hogan & Sons was very helpful in identifying and repairing a tire that was losing air. They were courteous, friendly and honest. Would use them again for my tire needs.
I arrived at 9:00 am on Saturday. They rolled my car into the shop about 9:15 and I drove away about 10:45. I had a kinda/sorta difficult tire problem. They took good care of me. I bought three tires ( had one new one new one on the car already ). I got an alignment too. Fast courteous service from the manager Rich Green and Bill the asst. mgr. I’ll go back again for other work.
They provided professional and fast service when my car died and got it back up and running quickly. I definitely recommend them for a quality repair place with great service.
Rich and his team are just great folks. They literally revived a dead car with 300,000 miles on it. It runs smoother than ever. Techs are always honest with their work. Highly recommended.
I always use this shop. They take great care of their customers, great prices, and give fast and reliable service.
In and out as promised and the price was exactly as quoted.
Best repair shop. Honest, dependable. Great Manager on hand
I had to make an emergency stop on may way North to New Jersey and I could not be more grateful to have ended up stopping at Hogan & Sons. George and his team were unbelievably hospitable and took care of my every need. George especially was so kind and did not try and pressure any kind of sale. He also never offered me anything more than exactly what my car needed. He leads his team very well and they did a fantastic job repairing my car on such short notice. If i could choose when my car would have all of its mechanical issues, I would choose to have them all near Hogan & Sons.
Fair estimate, great service, reasonable price, offered rebate for use of Goodyear card, friendly, timely: I highly recommend.
Awesome team! You make every customer feel as if they are your only customer and I have never stopped by when you were having a bad day. Always a friendly welcome, always knowledgeable. Also...So happy you now have a State Inspector!Mary G.
Nice joint when they offer all their services when theyre open. Looks like they dont offer VA state inspections on Saturdays anymore. Only ways to find out? Drive over and see the sign taped to the door or call them Friday afternoon (theyre not sure if theyll offer inspections when you call midweek).
We were pulling our fifth wheel camper and got a nail in the tire of our truck Halfway to our destination. We unhooked the camper, and they were able to take a look and patch the tire in a half hour. The camper is hooked back up, and we are back on the road quickly and safely thanks to Rich and his team at Goodyear! Very efficient, great customer service and we would highly recommend this location!
I put front brake pads on and light scratching sound after so went by there to see what the issue was.They wanted to charge me $340 to put 2 front rotors on my car! Went somewhere else and was told front rotors were in great condition it was just that the new brakes needed to get wore in. Only reason for 2 stars is because they were able to get me in on the weekend to look at it quickly. Would def not return here for any work
This place is well known for adding on repairs that are not legit, nothing but con-artists. Dont believe get a quote here and then a quote at a couple other places. The end result will show Hogans and Sons quotes will have repairs needed that the other places will say no you dont need the repairs. I have done this a couple of times. Try it for yourself.
Great car repair service, prices, and customer service! Highly recommend. Was given a quote and a promise of completion. Price was same as quote, car was ready when promised. Will definitely use these guys again and recommend using them to others!
I love this place. The service and prices cant be beat. Being a woman who isnt familiar with how everything works makes it hard to trust going anywhere. Harold was so helpful and polite. He answered all my questions and made me feel comfortable with the service I was getting. Harold made my experience one of the best Ive had. I will definitely be a repeat customer.
Definitely take your vehicle here! This is my GO TO Tire and Auto shop. Im really a stickler for good service and Im loyal to places that provide it. The customer service at this location cannot be beat. The manager is reasonable, friendly, courteous and professional. All the staff are friendly and they do outstanding work. if I could give more stars I would, absolutely outstanding.
I had great, speedy service at Hogans Winchester. They got me in right away. I was advised of what my car needed but never felt pressured to obtain services I wasnt ready to have done. Altogether great customer service. Recommend.
I was at Summit Point over the weekend, and my valve stem started leaking around right around 2 pm on a Saturday. I was scrambling to find a place that was both open and willing to do a quick repair for me, especially since most places would be closed on Sunday. Anyway, Chet at Hogan and Sons came to my rescue. I rushed over to the shop and Chet got my car up on a lift as soon as a bay open opened and had me out of the shop within minutes. And the price was better than I ever could have imagined. If I were actually local to these guys, Id honestly bring my cars in for the routine services.
I was in town visiting a relative for an extended period of time and stopped into the shop to get routine maintenance before my long drive back home. I was skeptical to not be with My Mechanic, but this place came highly recommended. Chet was able to treat me no different than if I were a local guest. He gave me perfect recommendations as to what I should get done, all while carefully explaining my options. Thank you for your time and effort!
My thanks to Rich for getting the necessary parts and repair of my vehicle in a timely manner after being run off the road by a semi. It was a harrowing experience but Rich was kind, understanding, and got on the job immediately. I was able to continue my 3 hour journey to Blue Ridge and arrived home safely. Thank you.
The guys here were great (Chet and Harold especially)! They helped me unhook my trailer and then helped hook it back up when the work on my Explorer was completed. The only reason that they didnt get 5 stars is that the cost was a little higher than I liked, but they really helped me out of tough spot.
I trust these folks implicitly with all my auto servicing needs. The entire staff has been amazing, but I need to especially thank Rich for going above and beyond to diagnose and fix my car’s issues and deliver the highest customer service. The atmospherenis pleasant, and the shop and waiting area are immaculate. I live almost 30 miles away, but it’s worth the drive to Winchester to have a service team that is so reliable and trustworthy. I won’t take my car anywhere else and recommend Hogan and Sons wholeheartedly.
Rich Greene and his team were terrific! From the first diagnosis throughout resolution of an elusive problem, they kept me informed with frequent updates and clarification. Great service (including friendly, courteous drivers for the shuttle service). Thanks to all!Elizabeth
I am out of town traveler and had a vehicle emergency. Not a big repair but something that needed to be done right away. Rich greeted me and got the vehicle in immediately for the repair and was very customer service oriented. Rich was courteous and got me in and out right away and understood my situation. Would highly recommend. Great customer service.
Very nice and thorough NEW staff!! After having a bad experience a couple years ago I decided to give it another try for my inspection. Surprisingly they had new staff that knew what they were doing. Harry Fake who greeted and helped me out and George (who has worked with Ford) both did amazing jobs! My mustang passed the inspection, even after I told them I thought my back brakes may need to be replaced soon they said it was all perfectly fine and to keep an eye on them- They didnt try and trick me into buying brakes when I didnt need them replaced. They even went out of their way to give me an estimate on things that may have to be done in the future, in order to keep my mustang in running condition, since my mustang in my baby! They did not pressure me into buying and getting the work done right away! it was more of a heads up and for future references. I really appreciated it! They are all kind and nice people there now. I dont think they will try and rip anyone off at all (unlike the pervious workers there who tried to tell me I needed $900 tires- I may be a young female but Im not stupid!) Thanks again Harry and George! Please give these guys another chance!
Gets the job done and doesnt break anything else in the process! Quick to schedule and excellent turn-around time. Courtesy shuttle.
Had to wait a bit, but fastest for a Saturday inspection. Heard the techs diagnose a few problems with other car owners, and they were reasonable in cost and scope. Some shops tend to use inspections as an excuse to over-inflate repair needs, and I didnt get that sense here.
Great service by Chet. I thought I had a nail in my tire. They checked it out and were unable to find the nail and didn’t even charge me for their time. Appreciate their help and honesty.
Danny schools was extremely helpful this afternoon. The customer service that I received was top notch and he is well deserving of my business. Thanks Danny I will be back!!!
They were able to see us same day, but every time weve visited they try to upsell us or recommend early replacement. This time they had no problem calling and recommending additional work, but never called to let us know the work was done. After we paid and went to leave, we noticed the inspection hadnt been done (or at least the sticker wasnt done). We brought it to their attention and it was done an hour (or so) later. Oil change was $70!Maybe theres a reason they have available appointments!
Very knowledgeable and thorough team. Harold and Rich were two of the friendliest and most helpful people Ive had the pleasure of meeting. Wasnt able to call ahead of time, so I had a bit of a wait, but the quality of service more than made up for it.
Im visiting from out of town, and my daughter recommended this place. Very impressed with service and interest in customer satisfaction. The mechanic, George, and manager out front, Chet, were both friendly and efficient. Overall, very glad she brought me here.
Great customer service. Traveling from NJ to NC had the tire pressure light come on and we stopped here off the highway. They quickly offered to not only check the pressure but put the car up and check each tire for a leak. Service was fast and friendly. Couldn’t ask for a better experience. Thanks to Chet and the guys who helped us out.
Overall a good experience. Took my car here because of a noise I was hearing coming from the steering wheel. When I left I noticed the noise again. Hogan and Sons didn’t hesitate to take a second look at my car to make sure it was completely fixed. I would return.
I must say, these gentlemen were lifesavers!!! Mr Rich Greene and his staff were outstanding!! My wife and I were passing by from out of town and we hit a deer carcass. I brought my wife’s Honda Odyssey in to have it lifted up to inspect the undercarriage. Rich got us in immediately and gave us the peace of mind knowing that a true professional had inspected our vehicle and we had no serious damage after our unfortunate unplanned incident.Thanks Rich!!!!
Great service, reasonable prices. Friendly staff. Harold was awesome answering my questions. Will definitely be returning to get future auto needs.
I called for an appointment and when I walked in Rich Greene was calling for one of the guys in back to come get my keys and started my service immediately while he completed my paperwork. George kept me informed of repairs needed but did not pressure me to have done at this time. I will have the work done as recommended because of the trust I have with this staff. Thank you all 😊
I have been going to Hogan and Sons for quite some time, the Fairfax location is where I started out. Rich Greene was the manager at that location and I live in Arlington, not a long drive. Rich has always taken care of my car and my daughters car. Rich now is the manager at the Winchester location. I now drive to Winchester from Arlington because of Rich Greene. He is the best automotive person that I have dealt with, ever. He is honest, explains in any level of detail that you need if something is not right with your car. I will continue to bring my car to Rich Greene at Hogan and Sons in Winchester because of the quality of service that I have become accustomed to. Thank you Rich.
Found a good local shop here! Staff is friendly and prices are fair.
I had to buy 4 new tires and they offered me a great deal! Chet was great! They even got my car done in such a short amount of time! Will definitely be back there. I absolutely recommend them.
Fast and friendly service, Highly recommend.
Harold and Rich always strive for the best customer experience. They provide it each and every time for me. I appreciate all they do! The new guy Chet is coming up to speed quickly and is falling in line with great customer service as well!!!