Cant even figure out simple tasks, like if your provider is in network. Constantly need extra information for the most basic prescriptions Goodluck getting them on the phone, front store doesnt even know theyre working. Do yourself a favor and switch to Walgreens or Walmart.

I will never use this pharmacy again! This is the 3rd time I’ve showed up to get a rx and they claimed it was never called in. And when the dr called for the second time and I went back they said it wouldn’t be ready for another 1/2 hour and there were about 15 people waiting for other rx’s.

Dont bother calling ahead to have medication filled...even a couple days isnt enough. It wont be filled until you arrive and wait 20 minutes. Not sure what is going on here.

They gave me the wrong medication then corrected it by giving me the correct one. But they wouldnt take the wrong prescription back or refund my money because I left the store with it before finding their mistake. So... once you leave the store with an unprescribed medication... its yours. After 50 years with them Im transferring all my shopping and meds to Walgreens

I just got my first Covid shot at the WL CVS. It was run like a well oiled machine. My appt. went as scheduled and all safety measure were taken. The staff did a great job. Thank you.

Very friendly staff. They go above and beyond to help.

Covid-19 vaccine location

I have had to call back numerous times and speak with numerous people regarding a prescription that was on backorder - 3 weeks of dealing with this issue. There was no effort in trying to resolve the issue that would accommodate my situation. All I received was all the reasons why they couldnt assist me; no accountability; no trying to find a workaround. I had to continue to provide solutions for them to consider, such as, if they could get the prescription for other CVS stores. The answer was finally yes; however, they wouldnt have the medicine sent to Windsor Locks. I had to travel to the other stores to pick up pills some here, some pills there. Awful customer service. No consideration or compassion about the customer who cant just stop taking a prescription for thyroid. No effort to find solutions. When I went into the store, the pharmacists was rude and publically displayed his frustration of being put out when I asked questions. Terrible experience.

Alex and his staff are amazing!! I wish the store were a tad larger but love the folks that work there!

Terrific customer service in both the store and the pharmacy. Everyone is friendly and helpful.

I love my local CVS. Always kind staff and great pharmacy.

This CVS is great! I never have a problem finding everything I need and the staff is wonderful and very helpful!

The pharmacy is slow they have no common sense and these are the people giving us drugs wow every time I get my script theres some problem

Cluttered and tight aisles

Slow Service

Friendly people