Absolutely the best overall experience buying appliances. I’ve been a homeowner for 20 years and have never had a more reliable salesperson or enjoyable process. I am in love with the products we chose with their guidance, and in today’s world of limited supplies and delayed deliveries, Boston Appliance exceeded all expectations. I am now a loyal customer and would recommend them to anyone I know.

Very pleased with Boston Appliance! I tried to buy a fridge from Home Depot and they never showed up on my delivery date and Im still waiting for a refund 11 days later. My friend suggested that I use Boston Appliance and I couldnt be happier! Jerry, in the service department, helped me find an affordable refrigerator and it was delivered 6 days after I placed the order. Their delivery service confirmed with me 3 days in advance, notified me 20 minutes before arriving, showed up within the 3 hour window (!!!) and helped us remove the backdoor. Communication was on point across all stages and their client service was A+++. I would highly recommend this company.

Was looking for a house warming gift for a friend’s new place. Spoke with the folks at Boston Appliance and they were able to make a number of great recommendations based on my limitless questions, including questions on warranties and return policies. Fortunately, their recommendations turned out to be pretty accurate, as I was able to find the perfect kitchen appliance for my friend in her new place. She loved it. Really appreciate the time customer service took in helping select the right gift.

Amazing sales experience here. I purchased all of my kitchen appliances and had an issue with the dishwasher and it had to be dealt with through the warranty. One call and the staff took care of everything. I wouldnt buy an appliance at any big box store when you can get this level of service. Thanks again!!

My experience with Boston appliance was nothing short of great!I was in a jam and had already exceeded my warranty, but they were still willing to work with me. Both the sales rep and the parts personnel were extremely professional. I highly recommend!!

Andrew came to check for a leaking washer/ventless dryer. Andrew has great knowledge of the Bloomberg models. He identified the problem right away when I showed him a video of the leak and reconnected the dryer drain hose and tested the dryer. Andrew also was very nice and helped reinstall the dryer on top of the washer. He provided great service and a very pleasant experience. I highly recommend Andrew.

The appliances I wanted were all in stock; Boston Appliance gave me a great quote for them (better than what I got from Home Depot or other online sources). They were very flexible in dealing with specific delivery time requirements. Delivery was quick and smooth. Great job by all the folks I interacted with - highly recommended!

Our experience with Boston Appliance was all simple and reliable. We first called to have our oven fixed and after a thorough look at it, we were told it was not possible. We decided to visit the showroom and were guided by a knowledgeable person who spent a lot of time answering our questions and finding the new oven best tailored to our wishes and space. The installation went also very well in a complicated situation since no double oven is the same and the space was tight but the crew did a superb and clean job. Back to intense backing now! We will definitely go back to Boston Appliance next time we need a new appliance for the kitchen.

Chris has been very helpful acquiring my appliances. He has answered my emails and responded to phone calls in a timely manner. In this time of COVID-19, many appliance manufacturers are delaying delivery. Chris has been shipping appliances as they arrive at Boston Appliance.

I needed repair on my dishwasher. Boston appliance sent Andrew. He was so through and so helpful. I am glad I choose Boston Appliance

Boston Appliance is terrific. A tech came out to look at our refrigerator and, sadly, the compressor was dead. Tech was very knowledgeable and professional but fridge could not be repaired. So, he put us in touch with sales and we had a new refrigerator installed two days later. The installers had a terrible time getting the old, built in removed. They worked for over an hour and were very conscientious about not damaging cabinets or flooring. We will definitely use Boston Appliance for future needs.

I had an amazing experience working with the team at Boston Appliance. They took great care to understand my needs and helped me find the perfect appliances for my home. Thank you!

From the service at their office to the home technician (Chuck in my case), Boston Appliance has been great to work with. It was a struggle to find a licensed Bosch repairman. I was given an estimate and was scheduled for service as soon as the part was due in. Chuck was patient, clean and efficient. I’m grateful and highly recommend their service.

Our gas oven stopped working and Boston Appliance was recommended by our local hardware store. Chuck, the repair technician, couldnt have been more thorough, pleasant and efficient in getting the stove properly repaired. It took a second trip however, due to the failure of the part hed installed. The oven worked fine when he finished, but he was back the next day to address the same problem. The Service staff were very helpful in arranging both repairs.

Great customer service. Had the dishwasher I needed. Quick and no hassle. I’ll be buying appliances here from now on.

The website has a place to request a quote for an appliance. I left one question with a quote request and a second with a question. I never heard from them. Not even the quote. I was surprised as I was asking about a $2200 stove and $800 exhaust hood. Maybe thats not worth their time.Follow up as of March 4th. After the store response I requested a quote again. I recieved a quote the next day. I didnt reference anything that had happened. I did put second request in the comments.It was the best price I have been able to find for the stove !Yesterday I received email from another officer from Boston Appliance. He fully explained what went wrong the first time AND apologized again.Mistakes happen. How you recover is important. Boston Appliance provided a 5 star recovery !

Great place to shop. Very experienced sales and service staff. Do the world a favor; shop local!

Company does not stand behind their product and warranties. When the products were sold to me they said that I would have a 5 year warranty. Now I am being told it was a courtesy warranty? Interesting never heard that and now I am being told that. Purchased 5 Jenn-air appliances 3 broke down in 2 years. Tech came out 4 times with no solution and constant misdiagnoses. Replaced a valve with my old valve admitted didnt have a new valve!! told me to higher a plumber and get the PSI water pressure. Which we knew was not the problem. Waste of money and time on my end. Tech called whirlpool for advice to fix cooktop CSR told him to go buy a pan and come back and tell me the pans are the problem not the cooktop. I heard with my own ears and tech confirmed. Reached out to owner for help never responded to any emails. Service department was has been rude unprofessional and caught in flat out lies from work done calls made...and they dont care. Final solution told me to call and deal with Jenn-air. Completely washed there hands from this issue. MY receipt clearly states 5 year warranty !!!!!Like I first said Company does not stand behind their product and warranties. When the products were sold to me I was told that I would have a 5 year warranty one of the reasons I bought them through you. Now I am being told it was a courtesy warranty? Interesting ...that simply means good luck.... . Tech came out 4 times with no solution and constant misdiagnoses wasting endless hours of mine and my husband while we are working. I dont have any more time to waste and I have kids and other schedules I am responsible for. Sitting at home watching your tech figure out their job isnt one of them.. in your last email you said the tech would have to re-diagnose!! I gave them many chances. Last week your dispatch claims I never booked app?? Another lie! Paul told me(May 25th) he would even come with Chuck to take care of the issues.. Thurs June3rd..I altered my schedule one again to accommodate. When I called to confirm they said I wasnt on the schedule. How many more chances do you need?? I have been unable to be reached? Hmm i can post all the emails and phone calls that have gone unanswered on your end not mine. This has been going on since last summer!!!!! Last visit(March 5th 2021) YOUR TECH Lied and Replaced a valve with my old valve admitted didnt have a new valve!! visit before that told me to hire a plumber and get the PSI water pressure. Which we knew was not the problem. Waste of money and time on my end. Tech called whirlpool for advice to fix the cooktop CSR told him to go buy a pan and come back and tell me the pans are the problem, not the cooktop. I heard with my own ears and tech confirmed. Reached out to owner for help never responded to any emails. I wanted to just solve this and move on... through all this the Service department has been rude, unprofessional and caught in flat out lies from work done and supposing calls made.. you dont care. Final solution told me to call and deal with Jenn-air. Completely washed there hands from this issue. You have customers from all over you should tell them if they are to far it will be in issue and not purchase from you since you cant service!! that is not my problem. I paid for these products and service. You can refund me the money so I can go buy another. I have been without a fridge ICE MAKER AND THE ENTIRE FRIDGE for 6 months!!! And a cooktop that is temperamental since the end of Aril.

My dryer was out for weeks and my tenants were not happy about this, especially since it was around Thanksgiving holidays. Andrew was very helpful and considerate. He came when he said he was coming, called before to let me know he was on his way. Wore a protective mask and was very respectful. It is unfortunate when an appliance stops working, but the experience is much more tolerable when you have a technician like Andrew!

I cannot say enough positive things about Jerry and all who work at Boston appliance!!! Jerry was extremely helpful and responsive! I will definitely be using Boston Appliance for all my appliance needs!

Horrible. They took our money in September said they had the oven in stock and would keep it for us in their warehouse. When we asked for delivery in October for our new kitchen, they said they were out of the oven and we would have to wait until 2021 because there were no ovens of this type available anywhere. We cancelled the order, in November, when we got the same oven from Best Buy. Been a month and a half and still trying to get our money back.

Every part of working with this company has been beyond helpful and amazing. The call taker Paul knew his appliances and answered all my questions, Sara made sure to accommodating my busy schedule, but the real pleasure was when Chuck came to my house. Even with all this covid business he was polite, courteous, made sure to social distance and sanitized properly. I will recommend this company to all my neighborhood friends!

I rate Andrew beyond 5 stars! He is an excellent professional with excellent skills, very intelligent that cared for my needs. Wish you all the best Andrew, I appreciate all your help! Thank you!

Great service and helpful staff. Direct and fast.

I just want to give a gigantic shout out to Melissa in the partsdepartment! I was in desperate need of obtaining a part for my Samsung stoveon 9/4/20 and the plumber was in-route to the property. Melissa was sopleasant, creative in her thinking and went above and beyond to resolve myissue. Melissa provided outstanding service!Thank you again Melissa!Mary

The sales guy is nice but non-logical, cannot answer any key questions to the point. Running business with this kind of employee will destruct the business. We then drove to Bestbuy and purchased 5 appliances in 30min. Their sales women is much more logic, knowledgeable and helpful.You are certainly free to contact Google to remove, but this is a legitimate review. I am not your competitor and I have no history with you other than just a customer. I visited specialty store looking for more knowledgeable service even willing to pay higher price. I was just very disappointed by the competency of the particular sales person.

Excellent service, knowledge and quality just what we were looking for. Tim or sales rep was outstanding. No pressure approach. I would highly recommend Boston Appliance!

Lucas,I wanted to let you know Harry did a fantastic job framing the wine cooler cabinet / shelves and finishing the installation. What a relief to have this done by 1 person who knows how to custom frame and install. As you well know, I had 2 other sub contractors quote and then back out of the job. If another customer runs into a similar situation, please refer them to Harry. And, thanks for your support throughout by keeping the wine cooler in storage for 4 months as we struggled to find a contractor to help us. Much appreciated.

We had the best experience with Boston Appliance. Not only were they super responsive, they were extremely nice and professional. We first reached out for service on our oven and worked with Melissa in Parts. She was super helpful and scheduled our service quickly. In less than a week, the technician Chuckie was great in our home. Super nice and super respective keeping distance due to the pandemic. Since we needed another part, we decided to buy a new oven as a better investment. I worked with Jerry in narrowing down the selections I made. He was super personable on the phone and super easy to work with in finding the right oven. Our purchase was super easy and he scheduled our delivery to be in less than 48 hours! When our delivery came, we worked with JP from the delivery department as well as another delivery guy and they were such a pleasure as well! So nice, neat, and careful when installing the oven. Again, they were super respectful of distance due to the current pandemic, and extremely nice. I highly recommend this company and they will be my go to company for any future appliance. I was highly impressed by their service and professionalism. Thank you Boston Appliance! I love this new oven!

Boston Appliance never disappoints. Recently bought a fleet of appliances and was given excellent customer service ( Thanks Lucas!). I was able to take my time and was educated on all the appliances. Recently decided to add a small refrigerator/freezer ( pandemic panic) and once again via email and phone calls I was able to secure exactly what I wanted... highly recommend them for sales and service

It was a fabulous experience! It was the best service and delivery! I will be sure to tell everyone. I chose Boston Appliance for their quick and convenient ordering, price match and especially that they also provide service if needed.

Matt at Boston Appliance was a huge help. Called on Tuesday; the refrigerator was delivered on Friday. Other stores couldn’t deliver for at least three weeks. I was able to get a refrigerator on clearance; our tenants called to thank us for the huge upgrade. I highly recommend Boston Appliance.

There are many great brands to choose from at this company’s Woburn location. The staff was very helpful and knowledgeable-which made my selection much easier. I used them several years ago and again recently after a move to a new community. I’ve recommended Boston Appliance to a few other people and they have been pleasantly surprised with the service and competitive pricing as well. The follow up to a small issue I had on an installation recently was taken care of quickly. Based on my experience with Boston Appliance, I’d recommend them highly!

Melissa was amazing; not only did she know the exact parts I needed she also recommended other products that I now buy regularly!

Boston Appliances is excellent. Lucas is my go to guy for anything appliances, nothing but the best service and great prices compared to the big box stores.

I can’t recommend Boston Appliance enough. Their level of customer service is unlike any other. They went above and beyond to get me a part for my refrigerator, and didn’t give up until it was resolved. They are very customer oriented and you can tell they want to keep their customers happy.

Ordered a new element for our range and delivery was messed up for 2 weeks. However Melissa at the front desk helped us with delivery and then delivered part to us personally when it arrived. Great service!

Although the delivery of my fridge was not on time, the movers were very professional and they expeditiously installed it. Also the sales professional, Lucas, was very knowledgeable, courteous and in helping me make a selection. He was always prompt in returning my calls. Thank you, Boston Appliance and Lucas.

Tim was a huge help from start to finish. He really cared about our wants and needs, and took the time to walk us through everything so we had all the information we needed to make a decision! His expertise, patience, and overall demeanor made the experience really enjoyable. We highly recommend Tim, and will surely be using him again the next time we are searching for appliances.

Very helpful customer service, matches and beats prices to the big box stores, quick delivery, and professional installation. My old fridge died while I was home with a newborn baby and still recovering from birth. I called a bunch of places to see who could have the quickest delivery for the best price, and Boston Appliance came out on top. The sales rep spent about an hour on the phone with me to help me find a fridge that met my requirements so that I could avoid having to get myself and my baby to their store. Excellent customer service and I’ll be shopping for my next appliance here!

I recently made a multiple appliance purchase and had a great experience! The salesman I dealt with Lucas Cotter was the highest level of professional in every aspect, I strongly recommend him. I have already referred 3 associates of mine to him, all of which are as pleased as me with his performance and knowledge.. If you need appliances go see Lucas and the rest of the team, they are the best of the best!Thanks!!!!

I was able to work with Tim when looking for appliances for my new home. Not only was Tim super patient with me but he was also really informative. He took the time to answer ALL of my questions. Tim was really personable and it felt like I was working with a friend not a salesman. He was able to help me figure out what would work best for me and my family specific to our daily lifestyle. I’m really grateful that he was there that day. I’d definitely recommend him to anyone who needs direction, advice and help when buying such important pieces.

I couldn’t be more happy with Boston Appliance! After a HORRIBLE experience with another company stringing me along for 3 months telling me I needed a special hose for a new Miela washing machine, I finally ditched them and ordered the exact same machine from Boston Appliance. Tim, in sales, was wonderful to work with, knowledgeable, efficient and followed up. I had the washer in one week - no special hoses needed! The installers (Venicious & Conrad) were major heroes flawlessly executing a challenging install (thanks to a wonky set up courtesy of a developer). These guys crawled around in a very tight space under my kitchen counter threading all the hoses through and behind walls. They were courteous, efficient and thoroughly tested and ensured the machine worked before they left. (We all wore masks and kept a respectable distance due to the pandemic.) I couldn’t be more pleased with my entire experience with Boston Appliance and only wish I had called them initially so I could have avoided hand washing clothes in a sink for three months! I highly recommend these guys and will return to them when it’s time to replace my dryer. Thank you Boston Appliance!-Lorraine H.

Great selection and great customer service. I bought all my high end appliances from here and had some issues with how the wine and beverage fridge fit into the space. They worked with vendor and suppliers until all issues were resolved. Great follow up - highly recommend.

Boston Appliance was great to work with - very helpful, good suggestions, good prices and they don’t try to up-sell.

I use Boston Appliance on a regular basis to price up both residential and commercial projects that I am working on. They are very quick to turn around pricing and answer any questions I may have. Their pricing is very competitive and I know I am getting the best price when working with them. Big shout out to Lucas for always coming through for me!

We had a great customer service experience when we went to the show room, and Tim was really helpful when there were supply chain issues with our order. Timely delivery, and the delivery crew were very careful with installation.

I called BA and spoke with Chris. He answered all my questions over the phone with the purchase of a new oven. We never used BA, I called them because they had the make and model of oven we wanted to buy. I did price checks at other local appliance stores and BA was matched the same as the rest. I went with BA because Chris was so helpful and delivery will be in 2 days.

High quality appliances at a transparent and highly competitive price. What more do you want? How about an outstanding selection, top notch service, gorgeous show room and an entire organization that takes care of you every step of the way. My experience was based on a showroom visit and subsequent interactions with Chris Houreas who was knowledgeable and responsive. He understood our needs, asked all of the right questions, and got us into a package that checked every box for us. I highly recommend taking your business to Boston Appliance!

Fair price. Fast delivery. Great service. Cant ask for more!

Love Boston Appliance great place to do business. Sales staff is knowledgeable and the display floor is amazing. It’s wonderful to go to a store and have hands on choices.I have bought Appliances there and my parents before me- it’s just that kind of place with old fashion business caring for the Consumer.

I went in just to look and get an idea of the price range.Not once did I feel any pressure to buy.My questions were answered. I was shown several models.When I am ready to buy I will definitely go to Boston Appliance!Staff is knowledgeable about the products they sell

Just had a call with repair manager and he was polite and thorough. He was knowledgeable about the product and silvers my problem. He followed up after and made sure I was all set! I will definitely call them if I have another problem!

Always better service from a local company vs a chain store. Stacey on their repair team was honest about fixing vs replacing and fully supported option that was best for me! Chris and Tim did a great job getting me the refrigerator that best fit my budget and my needs. Thanks for the quick responses and fast delivery date!

Boston Appliance is our go to resource for all our clients appliance needs. The staff is incredibly accommodating and always willing to go the extra mile. What our clients love best is Boston Appliance commitment to service. Appliance pricing is all roughly the same, it is the people, the knowledge, and the service that set Boston Appliance apart.Sean CuttingCutting Edge Homes, Inc.

They were so courteous. They were able to answer questions and got me the products I need and delivered in a timely fashion.The delivery team was awesome too.We have and will use them again.

Can’t recommend Boston appliance enough. The staff was friendly, knowledgeable and I got a heck of a price. I thought I might have to go from store to store to redo by kitchen but Tim gave me everything I needed in one stop. If you’re in the market def go check them out ASAP!

Tim was my sales person he was very knowledgeable. It Was refreshing to have the personal attention and professionalism I will spread the word to all who go to the chain stores that if you want excellent service Boston appliances is where to go thank you

Superior service. Jerry and Sara are top notch always quick to respond and resolve any issue I have. Knowledgeable and professional management make shopping at Boston Appliance a pleasure.

Everyone I spoke with via phone/email was pleasant and helpful. The technician showed up on time and did a great job on the repair. My future appliance purchases and repairs will be from Boston Appliance. Thanks! - John

My firm, Eleven Interiors, has worked closely with Chris Houreas at Boston Appliance for many years. Hes always been very professional, responsive, communicative and helpful in answering questions and guiding our clients to select the appliances that will best suit their needs and their budgets. So easy to work with....

I could not be happier with our appliance purchases and how amazing Boston Appliance is. Our Sales person, Matt, was unbelievable. Matt stayed on the phone with us close to an hour (during our Covid quarantine) and helped us find the right fridge. we had extremely tight dimensions and he found a GE french door which fit perfectly.Our dishwasher had broken during the quarantine and we needed one fast to keep up with our family. I called Matt on Saturday and our fridge and dishwasher were delivered the following Thursday. Matt also conveyed his appliance experience in helping us understand multiple brands and features (all over the phone!). Our dishwasher is also amazing and so top of the line. I never would think we would be able to afford a Bosch but we did thanks to Boston Appliances pricing.Thank you for helping my family during these crazy covid-19 times. You made buying appliances SO easy! The delivery was also TOP NOTCH! Bruno and Luis did an AMAZING job - they were experienced, professional and careful not to knick any of our walls.5 out of 5 stars for Boston Appliance. Your top notch customer service, experience and quick delivery were amazing. If I ever need another appliance I know where to go!

My sales person was Tim. He was a pleasure to work with. He was fast, knowledgeable and his follow up was much appreciated. Quality and customer service you cant get in those big box stores ! I will definitely be a repeat customer and will spread the word of my experience with Boston Appliance. Thank You again.

Great experience, beautiful showroom. My salesperson Matt was honest, knowledgeable and direct...treated me like family. I appreciate when someone in sales knows the industry and isnt afraid to tell it like it is!

I recently purchased a dishwasher from your company. I left the store very informed and gained a lot of knowledge of the model dishwasher i received. My sales rep Lucas was extremely informative and delivered exemplary service. Thank you to you and your sales department

My dish washer broke down and was in desperate need of a new one and was literally in panic mode. Lucas was the best sales person by far. He answered all my questions thoroughly and anyone who knows me knows I ask A LOT of questions. I was a bit indecisive and he walked me through multiple of dishwashers and explained why each one could be a good fit. He was extremely patient kind and informative and really made my experience of buying a new dish washer enjoyable and just that much more easier. He was amazing. Thank you again Lucas couldn’t have made up my mind with out your knowledge! I am a happy and satisfied customer!!!!

Chris Houreas @Boston Appliance is wonderful to work with. He is knowledgeable, helpful & a great resource for us & our clients. Boston Appliance has the products & competitive pricing that our clients are looking for. We look forward to continuing this positive working relationship with Chris.

Jerry helped me with the purchase of a LG Toploading high capacity washing machine. The service was fantastic and delivery and installation was very smooth. I am extremely happy with the service Jerry and his team provided.

I was looking for a very specific size microwave / convection oven which I could not locate even after an extensive online search. I called Boston Appliance and they were able to source an appliance that fit all the specifications. A few days later when I went to pick it up, I accidentally arrived a little earlier than the stated delivery truck arrival time and they offered to deliver it to my house free of charge even though it was my mistake - the service was excellent. A few hours later, the delivery drivers completely installed the new oven and took the box and all the trash with them - white glove service.

Great company, I’m very satisfied with everything from the sales person, Tim Pesa, the delivery guys, who were excellent, and the office staff who readily answered my questions

I bought a Maytag fridge and warranty that started having issues within a month. The tech they sent to repair it has been here multiple times, forgetting required supplies, not knowing how to fix it and breaking the fridge further. Now the service or sales teams are not returning calls or emails to figure out replacing or repair. Not recommended.

Great experience. The salesperson was knowledgeable and pleasant. I even referred my cousin to this place and he was so happy with his experience.

I purchased over $150,000 worth of appliances from Boston Appliance for a new 30-unit apartment building. Unfortunately some of the appliances were lemons. What was even worse was the abysmal customer service from Steve in sales and the service team. One would think buying this many appliances warrants decent customer service...

I recently replaced all of my kitchen appliances with Boston Appliance. They were a lot of help, and very friendly. I did a lot of research first, and picked products from different brands that had the best reviews. They had everything I wanted in stock and delivered it all quickly, including a new BBQ grill. I was very pleased with the experience, and everything is still working great. Ive been buying appliances from them for 10 years, and have always received excellent service. I much prefer to support local businesses over the big box stores.

When I got to Boston Appliance I thought I would be taking out a loan for some high end kitchen appliances, but the salesman, Lucas was able to find a Blomberg range that paired perfectly with the Bertazoni refrigerator and dishwasher that I had picked while keeping me below the budget that I had walked in trying to keep. Lucas checked in a few days later to make sure I was happy with the purchase and if there was anything he could do for me. It wasnt a nagging call like most most salesmen make, but a call like he actually knew me.

I went to Boston Appliance after having a terrible experience at at big box store. Working with Boston Appliance was easy, comforting, and reliable. Using Boston Appliance was a much better experience with comparable pricing.

My wife and I had an easy and pleasant interaction with the Sales person (Tim) when we purchased our new Sub-Zero fridge. We already knew the brand and model we wanted, but we had a few questions and Tim was helpful.Unfortunately, the delivery of our Sub-Zero fridge did not go as planned.When we placed the order, we told Tim that our house was on a hill and getting the 800-lb fridge up to our house would require carrying it up 25 steps from the street to our kitchen, so to make sure the delivery team knew and had enough men to carry it up. It appears that this message never got delivered to the delivery crew.We were told the delivery truck and crew would arrive between 11am-2pm on a Thursday, so I stayed home from work to meet the truck. However, the truck didnt arrive until about 5:30pm, and there were only 2 guys on the truck.The two guys said they were NOT warned about the long staircase, and that it was too late in the day and they would need more guys to get the fridge up to our house, so they said theyd come back in the next morning with more guys.The crew came back the next morning with 5 guys, and they did a great job carrying the fridge up and into our kitchen and installing it.

These guys are the best starting with Jerry. When I called for service and described what was happening he knew exactly what was needed. He send knowledgeable technicians that arrived when they said they would and they fixed the problem.These guys know the product that they are working on. I would highly recommend Boston Appliance.

Great place to shop for appliances! Very professional, listened to my wants and needs and sold me on a wonderful laundry set. Love!

I was in need of a refrigerator, stove and dish washer this winter for my new home. My wife and I looked around online and found Boston Appliance. When we went in the service was a top notch. The owner Christian helped us with every detail we could think of. His knowledge of the products really shines thru and it helped us make the right choice for our home. After we purchased the items, the installation team was also beyond helpful. They were willing to come late on a Friday night to accommodate our schedule and made sure everything was working perfect before he left. If you need any appliance at at Boston Appliance should be your first(and your last) stop!!

Had a Sharp drawer microwave that was nothing but trouble. I had a great experience with Boston appliance on the service side and the sales side. Sarah on the service side was very helpful. It took a lot of troubleshooting and they never charged me for parts they purchased that didn’t solve the problem. Ultimately after several repairs it was clear we had a lemon and purchasing a new appliance was the right move. Sometimes in life things don’t go smoothly and the new model of the same microwave didn’t fit in the cut out in the kitchen. Jerry on the service side went above and beyond helping me find a contractor who could widen the cut out, and do the install. They even texted me after to make sure everything went well. They made a frustrating experience (not their fault) with an appliance widely known to be a troublemaker, much easier to handle! Honest business people.

Very satisfied with the total experience from purchasing to installation. Great customer service. Would definitely recommend to others.

I had the best experience with Boston Appliance. I have a baby at home and a dog that was barking at the two gentlemen who came to replace our dishwasher, and they could not have been more gracious to us. After they left, they ran the new dishwasher (which I thought they had to do), but realized they had loaded the dishwasher for me. I had a great experience with the office as well, as a Kevin would check in with me frequently about scheduling and ordering the new appliance. I would highly recommend their services.

Very personable and friendly staff! Couldnt ask for better customer service...they definitely aim to please and I love the look and quality of my new appliances!

Boston Appliance exceeded my expectations both on price and service. I would strongly recommend using them for any of your appliance needs.

Great experience. Tim was very knowledgeable and demonstrated wonderful customer service. Highly recommend Boston Appliance!

Jerry, Christian and staff were extremely personable and helpful! Will definitely be back there!

Boston Appliance is amazing. Customer Service is impeccable. Chris and the rest of the staff are very knowledgeable and they are very quick with quotes

Any time Im in a crunch for appliances, I always call Lucas and he comes through with exactly what I need. Their prices are reasonable and their delivery service is the best Ive experienced thus far. Professional, always on time and they go out of their way to make sure everything is all set. Thanks Boston Appliance!!

My fiancé and myself would rate Boston Appliance 5 Stars. The basis of this rating was based on the amazing selection of high quality appliances, but the main reason was from the assistance of our salesman Tim (and the free popcorn & cookies). Tim was so helpful from start to finish. We were worried about how much everything would cost so Tim asked what our price range was and came up with multiple packages from us to choose from. At times we felt like we were being annoying because we would constantly email Tim about the various options. He was very prompt at answering our emails with any questions we had. Tim was such a great help that when we left we told him we would be back when we finish our basement to get the appliances specifically from him and Boston Appliance.

Great company with great prices and serviceYou cant beat them. I am an apartment owner and I wont go anyplace else!,

This is my fourth time dealing with Boston Appliance. They are THE BEST at what they do. My kitchen looks fantastic and everything looks great.I was happy that they now offer service as well.

I purchased all my kitchen appliances from Boston Appliance and had amazing shopping experience. My sales reps name was Lucas and he was very helpful and I will definitely be going back for his amazing customer service and product knowledge.

Went To Boston Appliance last week to purchase a dryer. Lucas helped us not only decide on which dryer to purchase but was able to refer a plumber to us to help us install as we have gas. The dryer was delivered within a few days and installed by the plumber the next day after delivery.This is my 4th purchase at Boston Applicance. They are professional and always very helpful getting my appliances delivered quickly.

Good selection & display, helpful salesman, but not the easiest place to find (even after arriving at the industrial park!).

I am a local kitchen designer and have referred several clients to Boston Appliance. I worked with Lucas for my own appliances and he was so helpful and made the process super easy! My clients love working with Lucas and I definately continue to recommmend him!

Charles is a great tech!

On-time, fast, and professional!

Out of all of the places I have gone to purchase appliances, this place has been the most attentive by a landslide. They have a beautiful showroom, cooking demos when requested, snacks, wi-fi access and a very friendly staff. The service dept. is what drew me to their store in the first place. My neighbor used them for service and had a great experience. I love my appliances! Keep up the good work!

Great experience. Was on a time crunch for appliances and Lucas was able to get me taken care of quickly. I would recommend.