Everything I can say has already been said, if they didnt hold the state contract I doubt they would still be in business

I’d like to express my appreciation to the NSM Woburn branch manager Bratt! He went above and beyond lots of times to help me with my wheelchair. Lately I’ve been experiencing some issues with my tires that had to get an immediate attention, and Bratt was able to take care of me every time despite his busy schedule. I’m so happy to know that there is someone who cares and is actually willing to help. Thank you so much Bratt! I really appreciate all your help!

A technician came out to my brothers house and spliced the wires of his electric wheelchair. He would not listen to what my mother was trying to reiterate. Parts were not ordered, and were not put through insurance in a timely manner. Now phone calls are not answered or returned. My 76 year old mother needs to manually push my brother around their house for 10 weeks now since the original technicians visit. This is unacceptable. My mother has health concerns and this is my brothers livelihood at stake. I am considering reaching out to a few people I know at the local news channels since my brothers experience does not seem to be the only one of its kind. A formal complaint to the Better Business Bureau may be needed also. Please do not respond with the scripted response, I am not interested at this point; my brother and mother deserve proper service.

Rich Dion has been there for me in at least three emergency situations.in recent months. He has responded quickly when my wheelchair broke in a manner that threatened my safety

I have a power wheelchair that is being serviced because my left wheel was not in the right spot because it was pushed in somehow and the wheelchair wasnt moving correctly there were a couple of things wrong that went out from my home I say around July 16th or even earlier than that everything is all set my nurse had sent over the prescription so national seating and mobility could get prior authorization and Im still waiting a lot of you dont know but there is a new wheelchair law going into effect it has to do with the wheelchair lemon law they are waiting to pass the bill and whats on that bill is they mandate companies to have the parts on site so customers like us who need equipment to get around Ive been waiting for a while but what I do and what everybody has to do constantly call keep calling stay on hold forever when they decide to whatever cuz Ive been waiting my insurance has been waiting also so just dont give up keep calling Will win the fight

My son has had an outstanding order for a stander and gait trainer since November 2020. His rep, Richard, will not answer or return contact from my sons PT which is necessary for ordering. His supervisor seemed to take the situation seriously initially; he promised that contact would be made and I should call back if it wasnt made in a certain timeframe. Now the PT has not been contacted, my sons order is still in limbo, and neither person is retuning calls.In the interim, we did get 2 different pieces of equipment (ordered at the same time, didnt need PT input) which are amazing! I was at an appointment with our son when they were delivered, and arrived home just at the end of the delivery. Richard had promised my husband that he would call me while he was at the house for the delivery. When I got there my husband told Richard I was in the garage, Richard took off while I was in the garage getting our son out of the wheelchair van, and he still has not contacted me or our sons PT.

Worst company I have ever dealt with and I am specifically talking about their branch in Woburn, bad customer service and bad management. I waited three months for a foot rest issue to be fixed and when they send a technician to my house he came with the wrong part!!! So now God knows how long it will take them to get back to me again. Unbelievably incorrect.

Brett was extremely helpful and expeditious.

This service is very bad take there time put in the paperwork and you’re waiting anywhere between 2 to 3 months if not longer they have Decline in their service and I been with since 2008 bad customer service also☹️😰

I have a power wheelchair, that Is relatively new and has needed repair since Sept. 2020. Customer service is worse than terrible. They have you stuck between a rock and a hard place. They do not return calls even if you are a repeat customer. I would never recommend them but its as if they have a monopoly on wheelchairs. Once insurance pays for it your stuck for repairs.

The rep is all but impossible to get ahold of! When you contact service they can’t even make an appointment to fix a broken power wheelchair and when you talk to their so called customer service you might as well yell at a wall in your house!!!!I’ve had my power wheelchair for 2 weeks and it’s broken and nobody will fix it!!

Good people to get to know Ill be calling themSoon for business!Try them you will get what youll need they have wheel chairs,power chairs!All kinds!

These folks WILL NOT take your money, they only work with Government insurance!

This is the absolute worst customer service Ive ever dealt with in my entire life and thats not an exaggeration. Its October and Ive been waiting since February for wheelchair repairs. Seriously, do NOT use the company!!!

Hasstle to deal with. I am a paraplegic and you can not depend on good communication, or having something serviced in a ti let manor.