Love this location! The staff is friendly and they clearly use the products they sell. Ill definitely be a repeat customer!

The salon experts at Sally always help me find whatever it is Im needing, while keeping the health of my hair as a top priority. Never pushy nor aloof their customer service skills are way above par. 100% would recommend.

The worst customer service ever,!the manager looks for problems and Ive seen her literally refuse service and kick out a girl because the girl wanted to know what happened to her 10%off coupon !!! previous time she was in was, register girl told her it would be on her sallys account for her to use towards next purchase! I was in shock !!To witness a so called manager throw out a $250 sale bc the girl wanted to use her10% on her sallys account !!! ALSO THIS LAZY STORE MANAGER NEVER ORDERS ANYTHING THAT RUNS OUT! THIS STORE WAS OUT OF HAIR EXTENSION GLUE FOR A YEAR!!SKIP THIS LOCATION. TRUST ME ITS THAT BAD!!! GO DONW TO WOODINVILLE AND GET FIVE STAR SERVICE THERE !# # FIRE KIRLAND SALLYS MANAGER

Staff was friendly and knowledgeable about hair care and color. They recommended great products that werent too expensive.

Good selection and there is usually knowledge help for the at-home, untrained, novice willing to do at-home hair care. Products arent always as high end as professional only stores but does carry well known and quality products such as Wella and Clairol. Good savings using Sallys Card (annual $5 fee) and great sales and coupon promos. Employees are consistently friendly and helpful.

The employees here are always helpful and admit when they dont know about something instead of making something up to make a sale. And the store is always clean.

Amazing customer service. Sometimes theyre out of a few hair colors I want, but other than that, theyre amazing. This store is my go to for hair dye/bleach/everything.

I worked at Sallys for a number of years while going to beauty school and loved it. I am sure some of the policies have changed as well as have some stayed the same.My client got products for herself and I She unfortunately grabbed the wrong developer and stuff I no longer needed.So The next day go back to the same location my client purchased the color at to exchange my developer and return my color. But also purchase some other products. When I entered the location there was two employees behind the counter. One was ringing up the Manager with a personal purchase and the gal who run me up immediately greeted me super friendly and happy.I told her what I was planning on doing and she was like of course we can take care of you. I asked if she could return the money back onto the card of the original purchase. The nice gal that was checking me out starts to respond to me and Right then the Manager that was acting as a customer snaps her head up and extremely rudely and defensively interrupts her employee saying, We cannot help you with that. We HAVE to have the card of the original purchase in-order to do anything for you. I reply, Okay well we do cash since it was a debt card transaction and I have my receipt. The manager looks at me while twerking hear head to the side NO! We cannot do that. We can only do an exchange thats it. (Not exact words; it was a longer conversation as well.)Which also seems weird to me because I know that we used to offer store credit as well.I was disappointed that I couldnt do the return today but I was super frustrated with how the Manager was disrespectfully treating me. I said okay I would still like to exchange my developer for the 30. The gal helping me says of course I would love to help you with that. I left my bag with all the products on the counter and go to grab the correct developer and the additional products I need. This manager proceeded to viciously follow me around the whole store.Every Isle That I was in she switched immediately to. At this point Im so frustrated with how Ive been treated I almost dont get the products I came to buy. But decided to so I didnt have to make another trip.I was wearing leggings without pockets and skin tight thin zip-up coat. I had my purse but its smaller. I had no reason to be followed.I actually wanted a lot more products but I felt so rushed and pressured I just wanted to leave I was frazzled because she kept coming up towards me and staring straight me down, cutting me off and not even smiling just plain meanly. I couldnt even think straight. The isle I was mostly in was directly next to the front registers that both the girls at checkout could see me. All the Ion products are practically next to the register.Upon checking out the manager still stood there staring me down at the checkout I wasnt doing anything wrong in fact I was originally planning on spending more money at the store than the original purchase. The gal rings me out and apologized for the inconvenience I was like no problem. The gal also behind the register says she remembers my client and so forth..I also said thank you to the other gal at the register. I was very nice to both gals again.Upon checking out I contact my client to tell her that she needs to do the return. I found out that the same manager was in the night before and she was less than helpful for my client and also rude. she said the gal that checked her out was nice and super helpful.I understand completely of having a bad day, But its NEVER okay to chase away sales and be rude to customers. Avoid the lady with the Pink and white hair unless you want to have a bad day just like her.

This store needs to work on answering the phone and getting back to the call. She answered and asked if I could hold 5 minutes went by and not they aren’t answering.

Absolute best Sallys is in Woodinville sales staff were awesome!

Went to a salon the other day, paid an arm and a leg for a balayage that ended up looking brassy and streaky. Emma at Sallys was a life savor!!! She was honest, knowledgeable and really sweet. Shes a very valuable employee, the best help Ive gotten there yet! She helped me pick out the perfect toner and activator. She knew what would work with my dark hair with blonde streaks ..she suggested I do a streak test before I put the whole product in, and if it wasnt what I was looking, they will gladly let me return and find something else. My hair looks SOOOO much better now, fof less that $20. Im seriously so grateful for Emma. Thanks again!!