This review is about the experience with the business. Today is May 11 2011. They are experiencing a boom in business as homeowners embark on home renovation projects. Together with the rise in sales, unfortunately, is their arrogance level. I put in an order since April 18 2011. But absolutely no correspondence whatsoever except for the online receipt. The person I talked to on the phone about ten days out (late April) told me there are 11 people ahead of my order and will send out the drawings in a couple of days. Nothing by now. Today I called and talked to another person (sounds like an entrenched employee or owner) who told me that the order I put on April 18 was not too long ago. He then claimed that there were hundreds of orders in front of my order. Between the two people I talked to, at least one must have been dishonest. Id put my money on the entrenched-sounding person. Too bad, although based in State College, PA, I ordered from them based on their reputation, willing to pay a premium price, willing to pay for the $700+ freight charge from across the country (they are based in the state of Washington), willing to wait through their 14-week lead time. The lack of communication combined with the arrogant I-dont-need-you you-need-us customer service was utterly disappointing though. If there is any silver lining, they were quick when I asked them to cancel the order.

I purchased a wood-fired sauna heater along with some odds-and-ends. I spoke to an employee by phone a couple of times, super helpful and knowledgeable. The stove arrived on-time, and in superb condition. Very nice crating ! From what Ive seen, I would certainly recommend them to anyone in the PacNW.

I received a glass door from Cedarbrook Sauna + Steam. They sent the incorrect hardware. While it took a minute to hear back from them, that is understandable given the timing.They sent me the correct hardware at no additional cost. The door looks great.

Just received my door and Polar 60, shipping went smooth. Door is gorgeous, heater is exactly as described. I know several of us have had to wait quite awhile due to 2020 being a mess. Bare with the guys at CSS they getting hammered with orders. Thank you the fine craftsmanship I got my delivery at 11am, Sauna is up and running 3 hrs later!

We have had our sauna for just about year now and could not be happier! It was easy to assemble and works AMAZING. It makes the cold months in Northern Minnesota a bit more tolerable! We have also tried a few of the fragrances and purchased some additional accessories for our sauna from Cedarbrooks online store - ordering is simple, quality is superb and the customer service is top notch. Keep up the great work Brekke and Team!

Purchased a sauna heater after speaking with Brekke on the phone. Was told the item was in stock and he would hold it for me until the agreed shipping date a couple weeks later. That was in September 2020. After Cedarbrook missed the shipping date, I emailed and called but Cedarbrook did not respond to email and their voicemail box was full. After finally getting a hold of Brekke, he informed me the item was no longer in stock (no apology provided), a unit would be shipped direct from the manufacturer and tracking information was to follow within 24hrs. After a few days I called and emailed again and it turned out he had not ordered the unit, and then called back to inform me it is on back-order. Rinse, repeat- I have been through several changed back-order dates and it is now nearly Jan 2021. They have blown out my sauna timeline completely, and in the process I have received some of the worst communication and follow-through I have ever experienced. Truly remarkable.

Best sauna shop in the Pacific Northwest, might I even say everywhere? Brekke is a stand up dude. Highly recommended.

Brekke and Dave did a fantastic job building a 5x7 sauna kit, delivering it, and building it in my backyard. Terrific service and perfect product.

Popped in to pick up some cedar and fair to say Brekke is a great guy!! Hooked us up, and while we didn’t go in thinking we needed a sauna, I’m definitely considering it!!Having see some of the products these guys sell they are certainly excellent quality/value!!

We bought a Cedarbrook sauna kit 30 years ago. We use it frequently, it still looks brand new, and we have never had any issues with the heater. The cedar was top quality so we still go back there for cedar for our ongoing projects. The staff is knowledgeable and friendly, well worth supporting.

I have an amazing 5x7 outdoor cedar sauna with a window and rainy glass door. Seats 4 easily and I added an infrared light which is great for all sorts of health reasons as well keeping the lower bench nice and toasty. Last week I made my first naked snow angel. Invigorating!

If they dont have the dimension cedar lumber you are looking for they will cut it from the stock they have. Great place! Good prices.

Dave and Brekke and the whole crew at Cedarbrook Sauna have been nothing but helpful. Besides that, the sauna has been AMAZING. Such a great place.

Brekke helped me out! Awesome service! great company!

Good place good staff good prices helpful and knolagable