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Ulta Beauty
2835 Concord Rd, York, PA 17402, United States
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Ulta Beauty
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Sa
Review №1

Today was a wonderful day at Ulta! Bryn was my consultant and she helped me find every goodie on my large list of must haves! From fragrances to lip plumper and all that falls in between, I walked out with the best for my preferences and skin tones! I was so happy with all of the advice she gave me and each brand she recommended. This was the first time I have come to a higher end beauty store and loved each product that was recommended! Seek her out y’all! She is amazing!

Ab
Review №2

Violet at the salon is amazing!! She did a perfect job on my hair and took the time to make sure everything was the way I wanted. I would definitely recommend anyone to her and will be back!

Je
Review №3

Great place to shop for makeup and beauty supplies but the staff is blah!!! You can tell when people appreciate their job and when they are just working for a paycheck. The attitude shows.

Vi
Review №4

Amazing employees! We have a wedding tomorrow and were running super late! They stayed open for us and pulled aside what we needed and were so helpful and sweet. 10/10 the employees working tonight deserve recognition, we forgot to get their names.

Sa
Review №5

I always get my eyebrows waxed by Nick and he does an awesome job! Highly recommend! Everyone at this location is pleasant and is happy to help you!

Ca
Review №6

The customer is definitely not always right here. They make no effort to accommodate you whatsoever when doing exchanges/returns. I was trying to exchange a brand new bottle of perfume I’d gotten from a friend a week before and because when my friend bought the bottle they didn’t make an account, (put all their info in a computer along with their blood type and first horns middle name) they would not provide an even exchange. Attempting to give me a price that had my friend had 12 coupons and a sale going on, it would’ve brought down the price of a $98 bottle of designer perfume to a measly $20. Total bs.

Ru
Review №7

Shopping for the wife has a wide variety of cosmetics to meet your demands. Staff is very attentive and very knowledgeable. The make up here is very good and the price matches it. I had no complaints and will be coming again to shop.

Do
Review №8

It was very nice but not what I was expecting.

Ju
Review №9

Hunter and Denise were so helpful! I was looking for my first expensive makeup experience and they were the best! They helped me pick the perfect color match and shared tips on how to apply it. I highly recommend either of them to assist in your purchasing needs!

Ch
Review №10

Today was the first time I’ve ever been to Ulta beauty and I will be returning. The service was great everyone was so nice and pleasant. I am overweight and sometimes feel self conscious about going into stores but here I feel safe. Everyone there had a unique style and look and it gave me great vibes. There were so many products! The store was clean and mask, hand sanitizer and social distancing was in place. Overall I had a great experience.

K
Review №11

I love every employee here, they’re so kind and attentive, I always get my order for pick up and they are so sweet and quick to help me get right in and out. So clean, great variety of products, and they are knowledgeable!

An
Review №12

If I could give ZERO score I would. Ordered an item that is ONLY available online during a one day sale promo. Ulta shipped the wrong item, I return to store, they can’t refund shipping, and didn’t bother to tell me that I could exchange it. Call customer service, they won’t order the CORRECT item at the sale price I paid. So because Ulta sent me the wrong item, I don’t get the one I had ordered unless I pay full price now. As a business owner, I treat my customers better than this. It takes a LOT of money to be Platinum/Diamond, but now I see that Ulta has no concern for customer appreciation. I have shopped at Ulta for YEARS, as have my three daughters, but we will be taking our business elsewhere and not bother with Ulta anymore.Follow up: customer relations contacted me and basically said the same thing as above, so my business is no longer going to Ulta, my daughters and their business are coming with me, as well as my friends. Really is sad, when you shop somewhere for so long, and then you find out that your business isn’t appreciated at all.

Ch
Review №13

Very helpful staff goes out of their way to help a customer find what s/he needs!

Cr
Review №14

I was there for the hour facial. This was the most painful chair I have ever been in. There was no ventilation in the room. I was praying for it to be over and ALMOST left without the service being completed because I was in so much pain and hot. I went here because they use Dermalogica. Wont be back. Very sad about that.

Sh
Review №15

Excellent customer service!

Ca
Review №16

I always love coming here to shop, get my hair done, and get my eyebrows done

L.
Review №17

No matter when I visit, Ulta is always clean, smells good and someone always says hello or welcomes me. This time they had some clearance items in the center with pretty good boys from $1- $7. Eyeshadow, lip liners, blush, nail polish and brushes. They have all the latest eye shadow palettes, NYX cosmetics, New Hemp moisturizers, a ton of brushes, contouring supplies, hair care. They have classic and new perfumes. Three registers were open at 2 PM on a Tuesday. What I like about my shopping experiences is that I am always asked if they can help me. If I say no, they let me know they are here if I need them. Which I love, because I have the time I need to browse with out feeling pressured. And that means a more $ sale for them. If I do need help they take their time, answer my questions and guide me. The store has a great feel and they are always friendly. Plus, I always score their make up kits for around $15 . Every women in my family got one for Christmas this year in addition to their other gifts. Even Grandma loved it !

Ca
Review №18

Staff are very helpful & considerate. I dont usually shop there, companion needed a hair product. Prices a little high for me.

Je
Review №19

I’m giving them two stars because every time I go in there I get followed around like I’m going to steal or something and every time I go there I purchase things and I have spent a lot of money there all the staff that I have spoke to is very friendly kind and extremely informative but there’s this one lady that always follows me around and it makes me feel extremely comfortable it makes me not even wanna shop there anymore after I spent thousands of dollars there

Ga
Review №20

Some of my friends dragged me here and I have to say, not bad prices, people, and when you walked in you just get hit with the smell of some wonderful perfume.

My
Review №21

I like this location, (typically has a good selection) however I assume since its after the holidays that the selection was less than usual. I didnt find what I was looking for but Ill be back - its still one of my favorite places to shop for makeup & hair care products 👍

Je
Review №22

For as busy as it was today, the help was on point and I was in and out quick with what I wanted and got friendly service.

Br
Review №23

I’ve went to this store a few times and the customer service is impeccable. There’s usually a beautiful black Queen with fun make up who’s always bubbly and I recently had an encounter with a young lady named Michele who was also amazing. The only place in York Pa where people smile😩

Fl
Review №24

Dont know didnt go in

R
Review №25

Helpful staff doing the best they can while balancing pandemic needs. Store layout a little hard to navigate between moving product sections and unidirectional aisles, but thats not the workers fault. Theyre happy to help you find items.

Ja
Review №26

Amazing store, amazing employees! I been shopping here for years and I always prefer to shop here at East York Pennsylvania Ulta .. mainly because of the service I receive consistently from all the employees at East York, Pennsylvania Ulta, it’s amazing how caring and attentive they are to the customers, they always make you feel at home and help you with everything and anything you need. They really pay attention and make me feel very comfortable when I shop and very much loved, like a 2nd family!

Co
Review №27

Love the salon and the staff! Violet and Rachel are awesome! 👩🔥✂️

Br
Review №28

I went into have a hair cut and color, wasn’t sure exactly what I wanted. I went in with a bad covid dye job. Rachel P fixed it and left my hair was beautiful. It was the best I’ve ever had

Da
Review №29

Always find what we are looking for.

Na
Review №30

Absolutely love my haircut, definitely going back.

Ma
Review №31

Rude employees. Wanted mu eyebrows done. There was no one in the chairs. Told me they were booked and I could go to Lancaster. So much for asking if tomorrow would be ok. Much more interested in their giggling session.tomorrow would be okay

An
Review №32

I got my hair cut & colored with Liz and I love it! The whole store is very friendly, clean & helpful!

Ca
Review №33

The store has changed. The products I bought before they no longer carry. The arrangement of shelving is confusing. When my gift card is empty Ill shop at other stores.

Su
Review №34

I was at five Below, I really like this store cause they have something for everyone.And the prices are good.

Da
Review №35

I like shopping at Ulta, online and in store. Online has variety but in the store, you can see it for yourself! I like seeing the products; the colors, sizes, smells, etc.. They always have sales going, so its nice finding deals. And the staff is usually helpful. Also the beauty salon is nice too! I had my hair cut recently there and it looks great!

Pa
Review №36

Me and my daughter really like this place for makeup and perfumes, all the regiments you need in one place

Be
Review №37

I could spend all day here! So many brands to choose from, friendly knowledgeable staff and great inventory make it a fun place to shop.

L
Review №38

This is the ultimate store for all things beautiful.

Me
Review №39

Would give 0 stars

er
Review №40

Great selection and helpful people

Co
Review №41

Always a great experience. They definitely appreciate the customers who come into their store and will always help and accommodate to your needs. I actually have moved out of state but when I visit, I always go to Irma for my hair. Highly recommend this Ulta and I never leave disappointed!

Wi
Review №42

Our daughter got married in the area. The salon people took the whole bridal party for hair and make-up with only a few days notice. We where a disorganized bunch but all the Salon people where so kind and patient with us and did an amazing job with everyones hair and makeup-Thank you for helping us

Ch
Review №43

They have a wide selection of products ranging from drugstore to high end brands. The staff is usually very helpful when you need to find the right shade or product. Plus, the Ulta rewards program can get you free stuff!

Ge
Review №44

I went in and got wonderful help with foundation. Got home and didnt use right away. I finally opened it and the product was used. Always check in the store if your items are used .The woman I talked to said they cant stop people from doing it. Really?

Ki
Review №45

Very helpful.

lo
Review №46

My sister buys all her stuff here pretty expensive though but good quality stuff

Ma
Review №47

I just left Ulta And I am beyond happy with my visit!! My first time to the Lebanon location. I was greeted and helped By Steve as soon as I stepped through the door, He Was beyond helpful and was very knowledgeable in Skin Care and had me leave with a whole knew skin routine For my face! I’m so excited to try my new goodies! Thank you Steve I will definitely be back!

Mo
Review №48

My mom got her hair cut there the Friday before Memorial Day, I’m a licensed hair stylist and live in the Philadelphia area so don’t get to do my moms hair as often as I used to. She needed a cut and got in, whatever the stylist did was terrible my mom tried to show the stylist pictures and she waved them off said she knew what she wanted. When I saw her hair I was shocked huge chunk in the back not blended it was bad went ahead and fixed it and ended having to redo the whole cut because nothing was blended and the shape was just bad. She thinks the stylists name was Alecia but she’s not sure regardless she will not be back there and I’m just surprised a licensed stylist working at such a well reviewed salon would do this.

Ha
Review №49

I always go there to get incocco nail stickers I love them! They last about 2 weeks and still look good. I never let them go any longer than that because I get tired of looking at the same color to long.

Sa
Review №50

So I went to get a beauty routine today.omg the lady that helped me was so nice .She was very helpful. I didnt get her name .I have not tried the beauty products yet but the customer service was great!!

Ro
Review №51

Michele at the check-out was very helpful!

Lu
Review №52

Every time I go here I always find some helpful people around the store to help with my inquiries and also suggest new products to test.

Em
Review №53

I had an appointment in the salon with Damar and he was so friendly and nice! I’ve never left a salon 100% happy with my hair until I went to Ulta! Shopping there is very relaxing and there is always someone there to help when you need, they are never overbearing trying to sell you products. Love this location!

Kl
Review №54

I love this place, best place to get the things you want to make you feel good. The salon is awesome and their Clinique section is fabulous. All the staff are great and they will always help you out. I get my eyebrows done here regularly at the Benefit bar. I recommend this place to everyone and especially to young people that need to learn about makeup. The staff will teach you what you need to know.

Lo
Review №55

Went in looking for a specific product but not brand loyal. A young lady helped me not only find the right shade but demonstrated how to apply it until I was comfortable doing it on my own. Sorry that I dont recall her name but she provided 5 star customer service!

Li
Review №56

Very friendly personnel willing to help but not bug you. Knowledgeable. Lots of products to choose from.

Tr
Review №57

I generally like Ulta. Their products are amazing but their salon is another story. I have never professionally had my hair highlighted before and I am about to go on vacation in 4 days so I thought what better than to go to Ulta where they focus on style and beauty. The person that did my hair was very friendly and she tried to do her best Im sure. However, the whole process left my hair brassy looking and not blonde at all. There are patches in my hair where she missed and I have a strip down the middle of my hair that is brown where the highlights were not taken to the hairline so in turn to be honest I look like a skunk if I where my hair down. I called and spoke to the salon manager who was very nice and apologized. She offered to fix my hair to satisfy my needs. I am supposed to have an appointment this evening. I understand that she is trying to make up for the damage. I feel that rather than wasting money on more product which in the end is going to over process my hair and frankly destroy it just a few days before my vacation she could just return my money. If they really want to satisfy the customer than all I want is to have my money back and call it a day. I would hate to have my hair more damaged by adding more chemicals to it. Hopefully when I go in tonight that will be the case. Otherwise I may have to give up spending time at Ulta.

La
Review №58

ALWAYS good service and friendly staff!

Br
Review №59

Visited the Salon, had a great time with Paris and all the other ladies working this evening! Thanks for a fabulous pixie cut!!

De
Review №60

At first I thought Ulta would be over priced but they arent. I have compared their prices to Target and Walmart and they are pretty much the same. Plus Ulta runs excellent sales. They have a HUGE selection of Cruelty Free products as well.

Jo
Review №61

Lots of great gifts for the women in your life. Also has products for men.

Ka
Review №62

As you walk in it seems extremely clean, but once you start looking through stuff, theres dust everywhere. Some workers have attitudes, while others are amazing.

ro
Review №63

Everyone in there is very knowledgeable and helpful. Found what I was looking for and was back out in just a few minutes. Vast selection with fair prices

Ju
Review №64

Liz is amazing! Saved my hair from the worst cut of my life. I highly, highly recommend going here!

Sa
Review №65

I went into this ULTA for the first time, they were out of stock of so many items, and what they did have in stock was a mess. Products everywhere and all testers were practically empty and the employees on the floor were nowhere to be found.

Ju
Review №66

Found exactly what I needed. Thanks Erica!

Me
Review №67

I went to Ulta yesterday for some new makeup. My experience there was wonderful. Katie helped me pick out foundation, bronzer, setting spray, eyebrow pencil and setting powder. She took the time to match my foundation AND teach me how to contour. This is something I have asked their reps to help me with before and they basically blew me off. She is a great asset to your company.Side note.... I tried all my products today and they are flawless :D

so
Review №68

Its a good store but doesnt have powder bleach or a wide selection of shampoo hair dyes.

Ta
Review №69

Great Customer Service.I also get my hair done there.Get all my face products, and also items on sale.Love shopping at Ulta ...

De
Review №70

Excellent

Tr
Review №71

Brittany working with Clinique provided amazing customer service. She was knowledgable in the product line and was able to provide suggestions to specifically meet our needs. More importantly she made us feel special and not rushed. Thank you Brittany, your kindness and talent brought positive changes far beyond just buying makeup.

Ju
Review №72

Great staff. Displays of makeup could be more clean and light fixtures need maintenance but over good experience.

Mo
Review №73

The staff is so nice and helpful! I usually walk in with barely any makeup on and sports attire and I dont get treated like Ive never used makeup before. The Mechanicsburg location has very judgmental staff and I always hated going in there.

Mi
Review №74

LOVE IT ..THEY NEED MORE SALES ..GOOD FOR BUSINESS

St
Review №75

I love this Ulta store. Best hair stylists and you cant go wrong working with Hunter for makeup. Fun fun!

Br
Review №76

The store is well-kept and clean and the styling section is also clean. The biggest problem are the stylists there. They are very nice people and pretty knowledgeable in hair. But my wife tried them twice now and there is just a lack of creativity from them. They did good work, but it wasnt a wow feeling after her hair was comoleted. Their prices are on par with hair styling comparisons around the area.

Hu
Review №77

I only got gift certificate but girls behind counter were very nice & helpful.

As
Review №78

4 stars for just the products that are offered...3 stars would be for the service. I was going to a girl in this salon a few times, she did really good the first 2 times I went to her, the 3rd appointment, it just seemed like she didnt have time for me but we scheduled this appointment months in advance. Then told me that what I wanted was not do-able. All I wanted was my hair cut in a different fashion than the last 3 times... and she says... Um no so I decided that Ulta will now just be for beauty products.

Ni
Review №79

Staff is so so nice would recommend going I dont care to drive 27 min from where I live even though theres an ulta right by me about 5 min away I love going so much better thank you for making my experience there awesome

Au
Review №80

Great selection..didnt want to leave ..got a bit of everything

Ba
Review №81

Lovley

Na
Review №82

Had a very good experience with these professional make up artists.did a terrific job.thank you

Li
Review №83

One time I dont wear make up and do my hair. It seems the 4-5 people looked down their noses at me.Not friendly at all.

ma
Review №84

Ask for Kia! She will be a wonderful help.

Li
Review №85

Love that I can find cosmetics, fragrances, and skin care products without going to the mall. Also love the brow bar and salon services.

Im
Review №86

The staff is very pleasant at this store. They helped my mother and I for however long it took, and didnt make us feel rushed

Je
Review №87

Amazing place! Kelly rocked my eyebrow wax!

Ma
Review №88

Can always find what I need.

Br
Review №89

Dont usually shop at Ulta, but when I did, they didnt have the product I went to Ulta to purchase. Lots of products to choose from.

Ra
Review №90

Awesome when they have their sales!

Da
Review №91

Great place . Knowlegeable staff. Even found something for myself here that instantly helped my dry skin.

De
Review №92

Such a great variety of brands, salon is top notch.

Ro
Review №93

If they dont sell the makeup your looki f for they will order it for you l. Great return policy too

Po
Review №94

My daughter loves this place.

St
Review №95

You can find the best make up here

lw
Review №96

Prices are a little high but great selection of cosmetics

El
Review №97

The salepeople were nice.

B
Review №98

Alot of employees ready to help. And tons of great products.

Ed
Review №99

Absolutely wonderful, good service, very knowledgeable and, helped me out with everything to fullest potential

Cl
Review №100

Very nice ppl who work their.

Information
56 Photos
100 Comments
4.3 Rating
  • Address:2835 Concord Rd, York, PA 17402, United States
  • Site:https://ulta.com/stores/york-pa-209
  • Phone:+1 717-751-0422
Categories
  • Cosmetics store
  • Beauty salon
  • Hair salon
Working hours
  • Monday:10AM–9PM
  • Tuesday:11AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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