Brian Hester was awesome! He made sure the vehicle was very clean (even though the wind was blowing dirt everywhere) he made sure to explain every detail of the vehicle. I havent ever had a sales person take that much time to make sure we knew about all the bells and whistles of the vehicle until then. Brian even helped explain the Nissan connect and helped me set it up on my phone. Thank you so much for all the help we received!

My salesman Jordan Short was beyond exceptional. Very friendly, knowledgeable, helpful, and cooperative in every manner. Although his hands were tied with allot of the situations; he was able to make it work without any hiccups.The finance guy was very thorough, quick, and didnt try to sell me EVERYTHING in the book.The building is exceptional, and everybody seems really friendly.I love everything about the Nissan Pro4x that I purchased except for the camera quality. The camera quality is quite bad (to put it nicely).Overall I had a great experience. Which was greatly due to Jordan.

The folks at McGavock Nissan are amazing. They made my car purchase a positive experience. Specifically, Brian Hester who consistently displayed courtesy and professionalism every step of the way. He made my car buying event smooth and enjoyable. His attention to detail is above par. Overall I am very pleased and immensely satisfied with the service that was provided during my visit. I have made it a point to recommend anyone I encounter who is in the market to purchase a vehicle, to visit Brian and the staff at McGavock Nissan.

Great dealership. I have purchased two vehicles through them and have have nothing but positive experience. Talk to Steve Sheppard. He went above and beyond to help us. Let him know I sent you.

I was shopping for a new car for my mother, since she was without a vehicle due to an accident that totaled her car from someone running a stop sign. My parents are retired, and on a fixed income, unable to add the expense of another vehicle. I was met on the lot by a salesperson named Stephanie. Very nice, and actually listened to what I was trying to do for my parents. I was very impressed about her sincerity, and not just another pushy salesperson.I did end up purchasing a 2021 Nissan Altima, as a surprise for my parents. I had asked Stephanie if I could buy a big red bow, that I had seen on a table inside the sales floor, as it would be a big surprise. Stephanie took over the surprise from there. As I was doing paperwork with finance, I happened to notice Stephanie, (and I believe a manager ) driving my parents new car onto the showroom floor, and she put that big red bow on it, as my parents were on their way. I was literally fighting back tears, as I was thinking how special she was adding to the moment. I want to thank Stephanie, from the bottom of my heart, for the whole process. From the time she met me on the lot, till my parents we’re driving off the showroom floor. Thank you so much Stephanie, for going way beyond the extra mile. You made this very, very special, and I will always remember that.McGavock Nissan, you truly have a “Rockstar” sales lady in Stephanie. She truly cares passionately, listening to the circumstances of what’s needed, instead of just another pushy salesperson.

This was a great experience. Bret was so quick in getting me checked in and keeping me posted as to when my vehicle was ready for pickup. I have always dealt with Ford and they usually keep my car for a long time; I was surprised to get it same day before lunch. I will definitely purchase more Nissans in the future for this reason!!

Had a great experience as I felt the vehicle had an issue was could not identify what exactly was happen. I was told that a part that was recalled had to be replaced. service was quicker than expected and Bret kept me informed of the progress.

The people kept me informed of what they were doing as far as maintenance on my vehicle. The sales person was very knowledgeable about the vehicles I was looking at. Very friendly staff.

I had help with Sam! She is amazing and cares about you and your family, not just her job like most. She wants to make you happy! And get you into a car that is right for you! She does everything to make sure you are happy! Nissan is amazing and help ANYONE they can.

Me & my family purchased a vehicle before at nissan almost a year ago and had a great experience, received a great car last time, it was only right to go to Nissan again after our car was totaled a few weeks ago. The salesman Jordan helped us and was very professional and nice so it was only right to go to him again to find another great car! and Nissan and Jordan surpassed our expectations because we got a brand new car that we love!! & it runs great!!!

Sales person was very personable and helped us find the right truck.

My husband and I both had Nissan vehicles when we moved here to Abilene 5 years ago. We used the service center at Nissan of Abilene the whole time we had our Nissan cars here. About 2 years ago, we changed to a different make of car for the both of us, and while we do like the cars we have, we could not be more disappointed with the service center of that dealership here. We just miss Tara. That is all. We miss being able to trust our service department!! Thanks for all the awesome service over the years!

Brian Hester was the best!!! Due to the 2022 pathfinders trickling in, he made sure I was aware when they arrived so I could test drive or look at the colors or see all that was included. He sent videos also. I was not in a hurry to purchase but when I went in to test drive the mocha I was sold on it!

Came in for oil change. Was told would be about 1 and 1/2 hours and it was only 30 minutes. Brett did a great job of taking care of my car.

Wife loved her new Rogue, she never knew I traded her old car until I got home. Great surprise and deal! Thank you for your help!

Very helpful in getting a new pr used vehicle. Nice and the paperwork is way down from where it was several years ago. Just have to be patient right now because of lack of new cars, but they get them.

Brett Peck and McGavock Nissan was as good as Ive been hearing about. A few Co-workers and Friends have bought from there and I have to say I enjoyed it. Easy and accommodating, more so with someone who has never done anything like that.Really enjoyed how they pull your new car/truck into the glass room and detail it for you so you can see it in show room quality. That was something neat I never expected. Great experience and I do recommend it.

Everyone was super nice and the work was explained thoroughly. I was so surprised when my car was even washed before I got it back. Awesome job!

They All made me feel Welcomed! I felt like I was Home with my Blood Family Members, I would Give 20 Stars if I could.. :) Glad to be a part of The Mcgavock Nissan Family!

Rick has been very helpful. Ask the guys for a routine oil and filter change. Also asked them to look under my Nissan Kicks to check all the wheel movement parts. This dealership is by far the best in town. I just wished Nissan would come up with a dedicated Minivan so that our family could continue to enjoy this dealership’s service.

I just purchased a 2021 Rogue, and I absolutely love it! I had a great salesman, Jordan Short, who was extremely knowledgeable, helpful, and professional. I truly appreciate his knowledge of the Rogue because I am now driving an amazing vehicle with all the safety features and excellent fuel mileage that I was looking for. Thank you Jordan and Mcgavock Nissan Abilene!

Facility spacious / eye catching very inviting greeted at the entrance by cordial associates. Directed to my appointment with Rick Stotts (sales) some time during the process met Samantha (finance) very informative and outstanding knowledge about the whole process, making my experience the best. Would recommend at anytime, my first Nissan experience. Thank you.

Mr. Jackson was highly communicative through the maintenance process. Personally, checked a possible missing clip on my vehicle to make sure nothing got over looked. Brought me MY dirty cabin filter and wasnt misleading or untruthful, which different from my experiences with a different dealership. He even followed up a few days later. I am highly impressed with the continued customer service of this service department. Been a customer for 3 years and Ive never had an issue with any of my maintenance. Thank you.

I received an oil change which was free with a coupon but they also did the 12 point inspection and my cabin filter was disgusting. They replaced it for a small fee and the service people were kind, polite, and efficient.

Rick Stotts was extremely polite and helpful in helping me find my new vehicle. It is exactly what I wanted, and I love it! He was great at communicating, and always kept me up to date on the status of my vehicle. His customer service is exceptional, and I could not have asked for a better experience buying my first new car.

Purchasing my truck from there was a pleasant enough experience. But do NOT let finance talk you into the lifetime oil change plan. I took my truck in yesterday on my lunch break for its first oil change. 2 1/2 hours later I finally got the keys back. If time holds any value to you, go to any lube place before returning here for service.I also do not understand why the tech felt the need to turn my radio on and change my station and leave it that way. I was courteous enough to turn it off for him. I would expect the same courtesy at the least or to not treat my vehicle as his own ideally.

Nestor Duque did a great job handling our vehicle purchase! Kind, friendly, and was not pushy whatsoever. It was a great experience purchasing.

It was a very frustrated experience Im a single mother and had problems with my car someone recommended to take my car with someone that is knowledgeable in Nissan to perform a diagnostic test to make sure what really was wrong with my car well they offered me a diagnostic service when I went to pick up my car I asked them for the diagnostic results they gave me just a receipt a asked the I was expecting a detailed explanation of codes to show what went wrong with my car so they told me the mec6only look that car and notice some melted cables in the plugs with the he conclude my car need a motor really? it was a misrepresentation of the service and they charge me 156.00 so please if you really need a diagnostic for your

What a great experience. Worked with Samantha Bryant to purchase a vehicle, awesome. She was polite, knowledgeable, and extremely helpful in working the best deal. The entire staff was very helpful and made the purchase a breeze. Thanks to all.

When we came to test drive cars, we were met immediately by a salesman named James Acosta. He helped me figure out what kind of car I wanted and was able to answer all my questions. He kept in contact with me throughout the entire car shopping and buying process.

I dropped my car off on Thursday to have a tire pressure sensor replaced, a radiator flush, full diagnostic inspection, and resolution to a starting issue I had. I was warned it would take at least a day as they were understaffed. I was contacted Friday afternoon with an estimate that the service would be completed no later than Monday. I was contacted on Saturday and was told car was ready to pick up. The cost of service was about $200 less than what I was quoted. I asked why there was such a large difference in price. I found out that my radiator was not flushed, and my tire pressure sensor was not replaced. They topped off my antifreeze instead and told me to regularly check my tire pressure with a pressure gauge. I was very disappointed in this. Also when I reviewed my bill, the cost of labor was over 70% of my bill, which was frustrating because the service I requested wasnt even completed. Honestly, I felt ripped off. Ripped off of my time and money. Ive had mediocre service from McGavock before, and I was trying to give them another chance. It wont happen again.

I got my dream car and I didnt even it was my dream car with an amazingly cordial salesman

Took my car in to get the motor replaced. It took 2 and 1/2 months to get it back. When I finally did my traction control light was on and my Bluetooth phone in my steering wheel doesnt work. They were working fine when I took it in. I took it back to the dealership the same day. I had to pay another deductible to get them fixed and I think it was the dealerships fault they werent working.

Very helpful, sales team was great and helped me get the car and price i wanted

Very friendly and they will gladly accommodate your needs. From sales to service they all work to help you out.

As always, great staff. I truly enjoy doing business with Mcgavock abilene

The salesman was friendly and knowledgeable and the fiance teams worked with me to get it within my budget . Overall it was a great experience.

I have bought 7 cars from mcGavock, they are the only dealership I will give my time of day. When I was looking for my first car other dealerships couldn’t help me but McGavock had no trouble getting everything in order. They have always gone above and beyond to make sure I have just what I want!

Exceptional experience! Rick Posey is amazing. He took care of everything and made purchasing this vehicle so easy. He was very professional, kind and helpful. I won’t buy another vehicle from anyone else!!

If I could give this place zero stars I would. My wife and I have never been so disgusted. It seems as thought these people want nothing more than to waste your time. Please do yourself a favour and do not go here, unless you want to lose money by being cheated. Go to CarMax, just trust me. The people here don’t care.

First I have to say thank you to Jordan Short my sales representative. He was extremely respectful, professional, and patient while he listened to my wants and needs related to this vehicle purchase. He provided me additional options to meet my needs and when I had established my focus on a particular vehicle he maintained a steady concentration and supported me my goal for the vehicle I was looking for and the price I was willing to pay. He worked directly with his Sales Manager, Johnathan McCutchen, and together made my wishes and expectations come to fruition. The work of these men was great. Friendly, supportive, communicative and kept me informed every step of the way. There were no voids of information and even if there might have been something questionable from my position, they were truthful and maintained their patient disposition. I thank both of these great gentlemen for making my experience absolutely amazing and stress free.To add, the finance manager I worked with, Drew Kachtik, was extremely professional and forth-giving in his area of expertise to include the options and benefits from adequate GAP coverage, extended warranty options, maintenance options, etc. He ensured I was fully informed of all additional benefits I could include in this purchase. He did not push, force, or lead me astray, he just provided me the information and informed me of the pro’s and con’s of each and allowed me to make an educated decision on what additional coverage I would like to include, to ensure the investment I was about to make was a great one.Furthermore, the facility added to the ambience of the experience. Beautiful, well kept, and every professional that worked in the McGavick Nissan in Abilene the day of my arrival, we’re on point to help and provide service. Not a single soul was overbearing and the experience just made me want to share my with the customers who might read this review, as well as share with my friends, peers, and acquaintances.To sum this all up, again…best purchase and most stress-free purchase in my life. Thank you all for everything you do and I wish your employees the best life has to offer and a very successful employment while you serve shoulder to shoulder with each other.

James Acosta was fantastic! He knew all the features of the car very well, wasn’t pushy and let us make our decision. He was so helpful before, during and after the sell. Everyone in the Abilene dealership is top notch!

My visit to Nissan was a very pleasant one..My sales consultant James Acosta was really nice & knowledgeable. He made sure I was well aware of all the vehicles I might be interested in, not to mention Jay Martinez he was very prompt with numbers.

Great sales service with Samantha Bryant. Shes a rockstar! Jay Martinez worked with us to get what we wanted for our trade-in as well as the price we were wanting to pay for the vehicle. Christian Dehoyos was great to work with during the financial paperwork as well. All around, we are proud to be a Nissan-only family now.

Mike the service manager was very nice when taking my call this morning. He answered every question i had about my cars issue, and was able to get me in this week to take a look at it. I am very happy with the customer service of nissan already.

Came to drop off a car my daughter bought,wish they would be as attentive after you buy as they are when youre buying. I asked if shuttle could give me a ride,lady said yes yes,comes back says shuttle just left will be back soon.Good while goes by, I go and ask, she says yes drivers around here somewhere then comes back and said he left again.Were I buying a car;they would be glued to my butt

Walked in the facility, I had to wait for quite awhile before anyone ever offered to help me and when the service advisor chose to help me the service advisor that was there did not know anything about the vehicle. Then spoke to the man in suspenders, he acted like he had no clue about the car when he was the individual that I had spoke to when I dropped the car off on Monday. I told them to just give me my keys and I would take the car somewhere else to get fixed since it had now been sitting for a week waiting on them to order a $25 part to fix the car.

I have been shopping for over 45-days and all the dealerships i have been to prior to coming to McGavock were just not working with me at the level I was expecting/wanting them too. I decided to give McGavock a try this morning just to see if they were any different and to my surprise they were so much better to work with than any of the auto dealers in Abilene.Joseph S. was my salesman and did not haggle me just gave the best price and made my buying decision and process easier than an dealership I have dealt with in the past. The rest of the McGavock team was just as nice and courteous at getting me through the buying process as fast as possible.I wish I had saved myself the time and aggravation and just gone to McGavock Abilene 45-days ago.I have been telling all my friends and co-workers all day about the amazing deal I got, how fast the process was, and how nice everyone was.Thank you to Joseph and the rest of the McGavock Team for the opportunity to business with you and the amazing buying experience I had there today.

I found this really cool Car Vending machine today

Brought my vehicle in for service. Had a horrible experience at another Nissan but from the time I got on the phone with Erin my advisor I immediately knew she cared. She is very knowledgeable and knows her stuff. When I got there she greeted me on the drive and called me by name. She was thorough and knew the issue before it was even diagnosed. She had me on my way with no more worries. I will be trusting my car to her from now on. Thank you for having a great dealership.

We where just starting to look at cars, so we didnt buy the first time, we looked around and kept coming back to have another look. We finally decided that this was what we wanted and came in and made the purchase.. What a great bunch of people you have working there. We worked with Jordan Short and what a great guy!

Great staff and service,Plan and simpleAnd no surprise add ons and chargesGive Rick Stott a visit

Very helpful got part I needef

Mr. Sadler was so sweet and understanding and helped me all he could. I didnt get a ride today but I may be back!!

We have a 2020 Nissan Kicks. It was discovered to have a seam coming loose in the passenger seat cushion. We reported the warranty claim in mid August 2020 and was scheduled to have it replaced on March 15, 2020. The passenger side seat was tearing.....and your service department ordered the DRIVERS side seat cushion. So we are now back to square 1 and waiting on the correct seat cushion to be ordered. We assume that we will go through at least another 7 months of waiting and will most likely have 3 different customer service representatives lose the work order or just flat out forget about us during round 2. So we are completely dissatisfied with our customer service. Hope this gets better and our car gets the appropriate attention that we are due from Nissan.

Excellent experience! Rick Stotts was very knowledgeable. Showed me just what I liked/wanted. No hassling or bs!

My experience could not of been easier! The entire team treated me with respect, answered all of my questions, and even delivered my car to my house when I couldn’t make it to the dealership. I will definitely return there for service and for my next vehicle purchase.

Friendly staff. Great service

Oil change : we were in and out quicklyThey washed our car ...nice .Mandy was very nice and helpful .Great experience!

Service for 2018 frontier and 2021 armada purchase. Excellent customer service in both sales and service departments

Samantha Bryant & Jay Martinez Jr. each was fantastic! Samantha’s customer service way above what I’ve experienced at other dealerships. Jay made sure all my equity of my leased vehicle were made available for my Titan purchase. Christian Dehoyos sought and found all financial benefits for me ended up making payments way in the range I hoped for. Greatness all around. Having my favorite NFL team KC Chiefs QB—Patrick Mahomes, as a spokesperson, helped too.😃

The best. Our salesman Chris was super helpful, knowledgeable and very professional. I gave him my expectations and he went above and beyond to make sure my daughter and I got everything we wanted. Honestly it was the funnest, fastest experience I have ever had buying a vehicle and this is our 12th vehicle to have bought. I will always use this dealership from here on out and refer everyone I know to cris and his team. Thank you....

Although I wouldn’t purchase a car with them as they wouldn’t match rates from Dallas I will take my Nissan and other cars here for service. They take great care of the vehicle even washed and vacuumed it out. And the bill was much less than we would spend at another dealership in town. We will come back!

Bought a used car, had no problems with the car (after owning for 2 years). They even went down on the price a little. Good people.

The CarFather was extremely sweet and knowledgeable. He made my car dreams come true.. Im so very happy with my vehicle. So amazing. He needs to get a raise..

DO NOT TRUST. DO NOT TRUST. Bought a new car a few months ago, financed it. Signed paperwork for a certain interest rate. Realized upon my first payment that they hiked up my interest rate, trying to make money on me. The finance department tried to pull one over on me, absolutely dishonesty. I will NEVER buy from them again. I cant recommend against against their finance department enough. If youve already bought a car from them, I would check your paperwork immediately. DO NOT TRUST, I literally cant believe this happened.

James was amazing. Will be my go to dealership moving forward.

Very good would recommend to friends and family

Surpassed my expectationsService was extremely fast and efficientFastest most informative vehicle purchase everGreat salesman great care

I bought my car here 2 years and have used their service center since. They were short handed so it took more time than normal however dont let that worry you every employee I came in contact with was wonderful and very accommodating and went out of their way to make sure I was comfortable while waiting.

Everyone was extremely kind, respectful, efficient and helpful! Was a great vehicle purchasing experience all around!!

I really miss my regular service personell! New people are hard to deal with when you are trying build relationships!!! Where did everyone go? Why? How can you take care of your customers if you cant take care of those who take care of your customers?

Recently purchased a 2020 Pathfinder, and the experience was great. Salesman and others were very courteous and helpful.

Joseph and his team worked hard to get my husband in the truck he wanted with the pmts he wanted. The extra warranty with 5 yrs free oil changes was the cincher. Thanks guys!

We are always impressed by the professionalism of the staff and the quality of work at McGavock Nissan in Abilene, TX!

Bought my second vehicle from McGavock Nissan. Very helpful staff great trade in value for my older Frontier. Great financing.

Ask for Joseph Solven he was the best car sales associate Ive ever worked with after buying 5 cars throughout my life. I couldnt be happier with my purchase. Joseph got me exactly what I wanted while staying in my price range.

Everyone especially our sales guy Jordan was very nice and met all of our needs. Definitely will recommend to anyone I know purchasing a vehicle.

Provided me with an oil change. Upfront and extremely friendly about what I would need immediately, and what could wait. Remembered me from previous visits.

I felt it was very prompt the way it went. could not ask any more

It was great! James and Rick were extremely helpful!

I didnt even know I wanted a new car!Sales Associate Brett Peck did a wonderful job of showing me the benefits of trading my basic 2018 Rouge and purchasing the upgraded 2020 Rogue.Brett was very helpful, very patient with my million and one questions and he was very informative.

Customer service has seriously suffered lately. Covid is a real thing. And it doesnt discriminate against dealerships. One guy was super nice, the other was rude as hell. AND HE HUNG UP ON ME! Its laughable. Definitely wont be going here anymore, nor will I recommend it to ANYONE, EVER AGAIN.

Good service, reasonable price, good communication

I bought a 2020 Nissan Armada, I like the car but should have went with a different trim. I believe I would be happier with the trim I was actually looking for and shopped for (Platinum). Their manager helped me out when an issue occurred and turned it into a positive experience. I am thankful for that.

This is the first Nissan Dealership where Im satisfied with the work they did on my NV 2500 cargo van. Good work guys. Thanks again. 100 percent satisfied customer 👌

After some online shopping around bought a 2016 Dodge Caravan SXT Plus from Stuart at McGavock Nissan in Abilene. Experience was fantastic!!Our situation was complicated by the fact that we really liked the van that we found online in Abilene, but live in Lubbock. Didnt want to buy car sight-unseen BUT ALSO didnt want to drive to Abilene (no offense to the good people of what is Im sure a fine city--I just didnt want to spend 5 hrs in the car all to potentially NOT buy a new one).Stuart went above and beyond. He answered all my questions over several days of back and forth around the holidays. Even took video of the vehicle and texted it directly to me. Got the paperwork set up and had Alvin drive it out to our home. They didnt charge for the delivery and gave us the option to turn it down and send it back, but the vehicle was JUST as advertised, very well priced, and--just as we suspected--exactly what our family needed.Drew helped sort the financing over the phone. Though we ultimately didnt go with them, he was able to beat my banks rate. If youre a more aggressive shopper than me, they should be able to help you out in terms of financing.In the end, the vehicle is exactly what we wanted and Stuart, Drew, and Alvin helped us get it as smoothly and painlessly as possible. Really appreciate it, yall!

I went to get a free oil change and get my cracked windshield replaced. They dont replace windshields but gave me the name and phone number of a company that does that service. I will meet with them at the dealership on Thursday. It is a beautiful facility and great employees/customer service!

Service dept is outstanding. took care of all my needs

Great customer service thank you Nissan for taking care of my truck and plus having a rental for me a no charge. Big plus highly recommend. THANK YOU MATHEW MORENO CUSTOMER SERVICE

Edward took good care of us

Professional and courteous peopleSamantha was great in communication and helping us out with all concern and questions.😀

I wanted a new vehicle. Within 2 days of initial contact, I had one. From beginning to end it was a no hassle experience. I attribute this to Samantha. I totally walked away from several places because the salespeople were obnoxious. She wasn’t. It was the easiest experience I have had buying a vehicle. Samantha was professional and knowledgeable. The entire McGavock team in Abilene seemed to be very customer service oriented. I anticipate being a customer for many years to come.

Brock handled my initial phone call about making an appointment and was very polite and told me what the process would be if they had to go through my warranty and the cost. I was able to drop off my car after hours the night before and Brock called me with updates every day. The repairs were done in 2 days (2 recalls and an air conditioning issue) and the cost was very low. Everyone I dealt with was really nice and positive (not just polite) and pick up was a breeze. I always worry about working with a dealership and this was a very positive and easy experience!

Service Director was very accommodating and very fast and thorough in servicing my Nissan. Highly recommend this place to anyone with or without a Nissan.

Very kind people that were very friendly and worked with us very well.

Amazing fast friendly service. Couldnt ask for more. Found us the perfect car. Would recommend again and again

We had a mouse get into our AC and were planning to go out of state at the end of the week. We had called another dealership and they had no appointments before we needed to leave. We called yours, and they said bring it in right then-we live 100 miles away but they worked us in and we were all fixed up in a little over an hour!

Hello,My service was great, I was told it would be about 2 hours and that time was beaten. I always like to hear when someone underpromises and over-delivers. I wish more businesses took on this mentality. I was disappointed to learn that my VIP oil change plan ends at 91,000 miles. I was not told this when I purchased the plan (only that it was good for 5 years) so this was highly disappointing and very unprofessional. Since then I have found out that the premium VIP membership is only good for 15 oil changes. I have been continually disappointed in the VIP plan and will never purchase it again if we ever do buy another vehicle from Nissan. Things need to be more clearly communicated upfront and even a handout given explaining what you do get. The application to log in and view your rewards/ points is very outdated and needs a major revamp. Just to be clear, my service this time was exceptional and Im very pleased with the work they performed. I wish everyone would get on the same page as far as service though. I was told it was time for a transmission fluid change and when I called later that day to talk to the parts department they told me it was a closed system and they did not recommend a change. Seems like everyone should agree on maintenance.Thanks,Titus

Easy buying experience. Wonderful staff. Love my car.