So happy with my new and much needed phone!! Great experience and options to choose from. Maxwell was very knowledgeable on all my needs and wants. Thank you for great customer service!

Max at this store is a star. Excellent customer service all the time. I can get a phone anywhere, its the service that keeps me a loyal customer.

Guy named Kayd was pretty cool. Helped out a lot

My salesman was very helpful, friendly and knowledgeable. Helped me troubleshoot with my old phone and then set up my new phone in no time. What a pleasant experience! Thank you!

Alex is always super helpful and does a great job fielding the millions of questions I always have!Cheers!

Maxwell was knowledge & helpful. The business is clean & very well organized. Everyone is friendly. If I have a question I will feel confident they will be there to help me through my problem.

Alex was very helpful in helping me get someBluetooth earbuds! And was quick on getting me on my way! Thank you Alex!

Very helpful staff and i really felt like they helped me get the best deal possible for what I was looking for.

The salesman walked us through every step and had our devices transfered liked they were before we walked in...very good job and I will highly recommend.

Alex was very helpful and super easy to talk to. He answered all our questions and put everything plainly.

So helpful and such friendly service!

Maxwell was amazing helped me pick out the right phone and the right phone case he was also very polite and patient I would highly recommend coming here to get a phone

He was very explanatory on all the options available and assisted us with all the questions we had to his best ability.

Alex was very knowledgeable and made the process easy

I have purchased 3 different phones on different occasions for myself and kids the last few months. The guy working there has always been more than helpful!

Maxwell helped me get a new phone in less than 20 minutes. Really great service .

Maxwell was a great help, and helped me find a phone and plan that was best for my needs. I recommend BeMobile.

Very smooth process and very helpful

Having Max S. Help with changing my plan and getting my son a new phone was a painless experience.. I would recommend Max S. To anyone who is needing help

Kiley did a great job at setting up my new phone as well as providing many case options and a screen protector! My four year old son wanted all of her attention and she did an awesome job at making him laugh and smile. She did such a good job my son wanted to wave goodbye to her as we left the parking lot. Would definitely recommend her as she is very knowledgeable and determined that you leave happy and are well informed.

Very patient, very helpful

Great customer service. Billi went above and beyond in taking care of setting up a device.

Max was a pleasure to deal with. Thank you BeMobile and Verizon.

Very helpful.

Was kicked out by manager.Do not recommend.

Quick service

Worked with Max and Andrew S and they were awesome! Thanks for your customer focused attitudes.

Excellent service 👏

For Black Friday the staff especially Stephen was staying calm and achieving a high level of efficiency! I waited over an hour for service today, but that had to be expected on this holiday shopping day. Once it was my turn the buying experience steadily moved along for purchasing a Samsung Galaxy S10. Saving $350.00 was well worth my time!

Helpful staff!

Ryan was absolutely amazing. By far the best experience Ive had at a Verizon store. He went above and beyond anything I wouldve expected. Its a shame he works at another store. Thank you for all of your help. Dale.

MN is implementing a hands free law very soon. We went in looking for hands free devices for making phone calls while driving. The only devices they had were for listening to music, not making it receiving phone calls. I suggest buying online like I did.

Stephen has helped me out on two different visits recently. The first time to sell me a Jet Pack and the second to sell me a new phone. Stephen told me he was fairly new at his job, but he made up for his inexperience buy taking his time and looking up information he was unfamiliar with. He was very courteous and patient to answer many of my questions no matter how basic or trivial they may have seemed to him. Be mobile, you have a good man here. Hang on to him!Gene Pacovsky

Great helpful knowledgeable service!! Saved me a ton!

Phone charging port was damaged. They helped to repair it at no charge. Great service with no real potential for a sale.Thanks.

Hailey and Carter were very professional and helpful when my daughter purchased her new phone. They provided specific details about the plans and offered great suggestions. My daughter lives in Mlps, but actually made the decision to buy at Verizon in Albert Lea because of the friendly polite service we received. I have been completely satisfied with Verizon and feel my concerns and questions were answered promptly. Thanks Hailey and Carter. Keep up the great work representing your company.Becky Loehr

Stephen went the extra mile to import my phone into a family plan. Thanks for his persistence!

I bought a new cell here and came in a few days later with a couple questions on how to operate it. The blond gal working yesterday was rude and refused to help me with my questions about running the thing. I came in today and the young man who sold me the phone helped me with that and more. I also asked for an instructions manual but they had none. I like the phone for the most part and the gentlemen there is very patient. Too bad hes the only one it seems!

Bought insurance for my phone that specified it was for lost, stolen or damaged phones. A few months later I returned to the same location because of my phone theft. I was informed that there was nothing that could be done about it. They made some phone calls and all said the same thing. 1.5 years later I find out from some highly hidden details that it was in fact covered. When I called the location, I was laughed at and told they could have replaced it and was clueless why anyone would say otherwise. Thank god 139 dollars were wasted and it was funny to someone, do not use this location. Very rude and shady staff with company practices.--------For the record, as you can see below, they want you to think this is how it goes. Upon my phone being stolen, a few months into the insurance becoming valid. The told me nothing they could do. Was not even told who the insurance was through or how to file a claim. 300 dollars, according to them could replace the phone, which was 150 more than the phone itself was worth. Verizons home office itself, could not find out where they got the information from their statements.Again I say to anyone who makes it this far, avoid this location Wireless World over by PaPas Murphy is also a Verizon dealer. Does a way better job at training their staff appropriately also.

We went into the Albert Lea mn Verizon store and received great customer service from Matt and Taylor. Gave us information on everything possible of ways to do things and go about receiving and paying for new products. :) :) :)

Ryan was very helpful and kind. I had a wonderful experience working with him.

Carter was extremely helpful in getting me a new phone. Best experience at Verizon yet.

Always super helpful and does their best to help you with your problems!

We knowledgeable staff...Matt. Good guy...no hard sell

Wonderful customer service! Would recommend to everyone looking for assistance finding the best deals for them!

Good

Very nice staff and great variety of products.

Bunch of swindlers. Had a warranty defective phone and wanted to charge to get a temp phone swapped over. I must of been expecting too much after being a customer for 10 years to ask for a 5 minute swap when the store is empty and they got nothing else to do.Edit to the reply - Actually it was the store manager who gave us this experience. Said the charge would be $10 and said that other nearby stores would charge $20. Went to other store and did it free in 5 minutes after our wait for service. Save me your corporate jargon.

That assist me is the best one they have

Do not waste your time with their horrible customer service. My mother purchased a phone at this store, she passed away a couple weeks ago and they are refusing to take the phone back and demand I drive it an hour from my home to Mason City. They then had the audacity to bill my father $494.00 for the phone in which they are refusing to accept back at this store. Way to kick a family when they are already down, especially around the holidays. I wouldn’t recommend Verizon Wireless to anyone!

Always a great experience! Highly recommend stopping by.

Wifes s8 locked up. They freed it up in no time.

Hailey and Matt were extremely helpful!

Very helpful!! Very knowledgeable!

Matt is the best, and his staff is awesome

She did awesome job

Best Verizon store in Albert Lea!

Taylor is a great, friendly, And helpful

It was a great experience

Hailey was outstanding to work with!

Crooks, waste if money and time

Friendly staff