Amazing experience! the two ladies have been the best customer service I have seen in California by far! They did everything in 10 minutes that I could not do in the At&t in La Paz in 30 minutes!! The other lady was helping a older gentleman and had a lot of patience with him. Highly recommend the store!

Amazing service! By far the best AT&T experience i’ve ever had, especially from previous stores. I dont leave reviews often, but my experience in this store warranted it. Walking in i was instantly greeted by 3 reps, the managers- Aaron & Emily were a great secondary resource for the salesman Edward. Good conversation and made my longer phone process seem like a good time overall. 10/10 recommend this location!

Amazing service this morning from Aaron. Having phone problems is not fun but Aaron made it painless!!! Thank you thank you thank you!

Some of the employees are very helpful. However, Kathryn has an attitude and is very unhelpful. She talks to customers rudely and I am appalled at the way she treats people. However, the other female associate is very helpful and is an amazing employee. She helped us purchase a new phone and it was an easy process with her! I am sorry I didn’t catch her name!!

Entered store, not one employee looked up or greeted me in any way or acknowledged my presence. they have a list of peoples names on a board who are waiting. no one asked if I wanted to be put on the list. someone left after waiting 30 minutes and being told it would be 15 minutes. when that customer asked about the 15 minutes, he was told oh we tell everybody that, it is meaningless. he then asked how much longer and the response was I have no idea. They do not answer phones when called. the perfect example of no service whatsoever. when finally helped the individual said. I can not transfer your data. this was after being told at another store that they could. the excuse was that this is a corporate store the other one is not. what difference should that makethe only reason I came to this store was the other one was closed for lunch.the reps response was not my problem.gotta love att and their amazing customer service.

I was ill the day of my visit - Friday, May 21, 2021. The wait time associated with this purchase was brutal. I barely made it through the purchase process; nearly fainted, but I powered through it!But for that, I cannot make an honest service survey. If I did, it would not be favorable.Try back in a week when Ive had some time to recover from the visit.Thanks

I’m excited to visit my local store at Aliso Viejo for Best Manager Ever Emily & Best Rep Frankie who’s extremely knowledgeable, friendly, & good manner.

Edward was fantasticFriendly and helpfulAnd clearly laid out all the options that were available to us

Serine was extremely helpful, and very easy to work with. She helped my wife and I with new phones and answered every question we asked. Also took extra time making sure phones were all setup before we left the store! Excellent experience beginning to end!

I have been to multiple ATT locations and had sub standard service. The associates often don’t seem to know their own product. I will ONLY go to the Aliso Town Center store from now on. Cyrus and Bobby didn’t just provide knowledgeable expertise but over the top, friendly service. Service and attitude matter and they truly are appreciated!

I received excellent care from Tony and his entire team. I highly recommend this store. They are truly wonderful!

Thank you very much, the manager did a great job!

Amazing service, not only did Emily and Frankie hook it up, they showed there appreciation to a Military Veteran. Both deserve raises.

Frankie helped me immensely. This is the best AT&T store.

Thank you for always going above and beyond! Especially during these trying times, I really appreciate how helpful Tina and her team always are to me, and Im sure all of their customers. This is my favorite AT&T store and I recommend them to all my friends/family.

Excellent customer service from the staff!!! Andrew and Cryrus assisted me for my daughter and grandma’s new phones!! Knowledgeable and vert professional!! Kudos to you Andrew and to big bossCyrus!!!

Great service by Jovanny! Answered all our question. Friendly, knowledgeable.

Thursday, 11/05/2020, around 06:40PMThe gentleman at this store (name tag said: Hamed) was uncommunicative and impatient from the start, and responded with a terse youd have to look that up online yourself to more than one question about the basic features of a device on display. We explained to the gentleman that we have limited web connectivity due to a misplaced device, and wanted to pick up a replacement tablet ASAP, but it didnt help. We opted to exit the shop once the gentleman became openly hostile, and found a great tablet at Staples across the parking lot

The people at this store are super nice and thanks to the great training by their manager Christina. Keep up the good work and thanks ATNT for the great service 👍Precious Jade Teo

For years I have bought my ipads and iphones from this store beyond helpful when i have a problem once i called the general billing dept who couldnt answer my questions and agreed i should talked to this store!just bought an iphone12pro and need help setting it up. so sorry they arent there to help me

Visited AT&T store in Aliso Viejo with a broken screen. Turns out the broken screen was broken screen protector. Cyrus quickly diagnosed the issue and we purchased a new protector which he installed. Cyrus provided great service.

Cyrus recovered the bad service we received at the La Paz with Brian who choose to argue with a customer. Cyrus was extremely helpful and pleasant.

Michale did a great job explaining the process to me. Awesome service!!!

Cyrus & serine are awesome & loved the professional customer service!!!! Good job

Neusha is always so helpful I love her she is my persian daughter

Since I am high risk, I try not to go out much, but in this case I had to because my SIM card wasn’t working. I was very pleased to see that everyone was wearing masks, and they are very respectful and do their best to make my visit a safe environment. Aside from health and safety the Employee was very kind and professional. The only snag I ran into was not knowing my passcode, but the worker Hamed helped me reset that too. I got my new SIM card, and also got me on a better plan. The people here are very knowledgeable and helpful. I will always come here and refer friends and family.

Fast, professional, knowledgeable staff! Problems solved. Help getting the best deal on phones and service plan needed for all our devices.

Andy was awesome. An expert at what he does thank you!

Excellent customer service, thank you!

Great customer service!!!

Wonderful efficient service and informed staff! Clean and well managed store

Just go online. Not worth the effort. Sales representative did nothing. It deserves No stars.

Go to the store in Laguna niguel by home depot instead of this one. Ive now had 2 poor experiences here.1st time was late Feb or early March. I wanted to get a new phone and told the rep that. I had to turn down the rep 3 times that I didnt need an additional line before he even discussed new phone options with me. I walked out without making a purchase and went to the LN store instead.2nd time was today when my sim card stopped working. After providing my ID the rep insisted that I verbally, in front of many other customers at the store, provide my at&t account password out loud so he can login to it. After asking for my ID, which I gladly provided, doesnt the employee have access to it anyway? That policy doesnt seem right, unless its changed companywide, so Im trying the Laguna Niguel store instead to find out. Ive never been asked to provide my AT&T account password out loud before at a store. Ive had similar issues before and after gladly providing a valid ID and my phone #, in all previous experiences that was all that was needed for an AT&T employee to view my account at the store.

I had miss information given to me and it costs me time and money. Thanks to the review I read pointing to the great customer service at the Harvard Ave. Irvine location, I received the most incredible help and professional service ever. Visit Matt Abellaneda to take care of you. I just needed tech help and no pressure to buy anything. I will be back!

Highly recommend Serine she was very knowledgeable and super helpful. Excellent service all around, 5 stars!

Went in to upgrade my phone by trading in my 6 and getting an 8. Was a little complicated with $200 credit code but Omar was amazing and sped right through the process. He was super helpful and I recommend asking for him.

Good service and hooked it 🆙

Fast & good service

I was not receiving my emails on my I-Phone, as I should be. The rep at this at&t store sent me to an apple store that he said is a good one. What he should have done was connect me to the tech department of AT&T who can fix this.

Neusha was great very Knowledgeable courteous overall a great employee thanks again for your great service Neusha

Wasted my whole day. I was very specific about my needs over the phone but they apparently didn’t care and I mean I plain just got my whole day wasted. Terrible communication and snail slow service. So unclear about everything and just mumbling under breath to each other. As a phone store, the devices you use to service customers should probably work properly...

I really dislike AT&T staff here will set you up easily then corporate will screw it up somehow..

Dont go here. They dont know anything and are pretty unprofessional. The AT&T at Harvard Place is the best yet in my experience Orange County. They are always over staffed and professional.

Ive gotten great, knowledgeable service consistently from this location. Theyre helpful, but not pushy. Highly recommended.

Ive always been a fan of AT&T and their products. I recently upgraded my phone to the iPhone5. The AT&T store was significantly more expensive than other stores that also had the phone I wanted. However, AT&T would not honor the price. The saleman was rude and said, Go there. We dont mind. But youll have to wait in a longer line. Hey, if I have to wait an extra 10-15 minutes to save over $50.00, Ill do it.I didnt see the case I wanted at Best Buy where I bought my phone so I went to AT&T and they only brought out one case. Well, I got a case that I like better for the holiday and even thought I never opened the case, I tried to return it. It was barely past their 14 day window that they dont tell you until after you try to return the product.Lesson learned. I can get all the products for my I want for my iPhone without going to the AT&T store with rude and poor service. I recommend shopping around before buying at the inflated AT&T store prices with poor service.

I have four devices that are no longer on contract. We paid the $125 penalty per device to get out of the contract, all of which were up in 2 months. We have also paid any outstanding payments due for all of our devices. American Express has confirmed that the charges have gone through. We were sent emails regarding 3 of our 4 phones after 48 hours. One email said that there was an upgraded made within 14 days. Not True. Another phone said that it was out of contract and didnt need to be unlocked. Not True... but not complaining. Another phone said that it was under contract still and payments were outstanding. Not True. I have called customer service, and they are not able to tell me why our phones have not been unlocked. They told me to speak to a manager in the ATT Store in Aliso Viejo. They tried to help and then finally said that they were not allowed to help me. I cannot get through to anyone that can help me. I have been re-routed to sales multiple times and have been hung up on. (Please know that I said nothing to warrant that kind of treatment. I believe that they were equally frustrated and just gave up.) I also was told that a manager in the Mobility Department would call me within one to two hours. It never happened. It just seems that AT&T is too big, for any reasonable customer service. It has now been over 72 hours. What am I to do?

Nice little AT&T shop. Helpful and dont usually have to wait long.

Staff in this store are super helpful and took care of their customers in a professional and cordial manner.

Best Cell phone upgrade experience yet! Super friendly staff and fast to get things done!!

We needed cable service and they are us up perfectly.

Customer service needs to be improved and more friendly.

Great Company, they always are very considerate and the plans are good!

Very rude and unfriendly staff. We were ready to purchase a new phone and walked out to go to a different location because they were so rude.

Customer service received from TOMMY was excellent. Tommy is very knowledgeable, he is very personable, he also helped me with u-verse t.v. after a long conversion of smart phones. Currently l own an IPhone, but most likely I will switch to a Galaxy SIII to learn android os. Tommy helped me with all the pro and cons. Thanx Tommy

Thess was really awesome, had a very easy transfer to AT&T

Can’t solve my problem

Terrible customer service. Look out as the sales staff will bait and switch you. You will be on a terrible run around with no resolution to issues!

This place sucks. The waiting time is terrible. Two agents give service one customer because ATT agents over here have no idea what to do.I am waiting here at the time of writing this review.Sucks sucks sucks

Unknowledgeable, unprofessional, and kept following me around the store trying to push unrelated services and products despite me specifying exactly what I wanted when I first entered (which he could not help me with).

Clean friendly and healthy

The wait here is always so long

Lots of ts

The staff is nice,