Excellent customer service. I had one of the best car buying experience of my life. I initially sent to Huntington VW (terrible customer service and hidden fees) but ended up at legend. I was able to get my car in a matter of hours, no pushy sales person and no one tried to sell us unnecessary insurances. Am looking forward to recommending them to my friends and family.

Just bought my 2017 Volkswagen Tiguan.. absolutely loving it so far! Michael in sales was a pleasure to work with! It was a smooth process and I was on the hunt for a new car for a couple years. So thank you!!

Hi very good VW dealer take there time and service my 2018 Tiguan ty

Went to get a coolant flush and new antifreeze. Ended up getting a leak instead. First time there and most definitely my last.

What an seamless experience. So happy to see people happy at work. They enjoy meeting client satisfaction.

I had a great experience with Legend Volkswagen in Amityville. I was traveling from out of town when my car’s air conditioning conked out. The helpful staff at Legend got me in the same day and found the AC had been overfilled with Freon. They fixed it and I was able to continue traveling.

Ugh. The people just continue to transfer calls before listening to the info I have to share. I was transferred between service and parts 4 times this morning because the “parts” people couldn’t give the extra 10 seconds to hear me out. The “service” guys are very nice. They said it’s weird that I kept getting transferred. But it’s not weird, it happens everytime I call.Service guys - greatParts guys - have no time for youFront desk crew - have no time for you either

Salesman was excellent! No pressure. Clean facility with kind people! This is my fourth VW. I recommend Legend VW to everyone!

This was one of best dealership experiencesI ever had. Legend Volkswagen made me feel like I was with family. The employees there are outstanding. They kept me informed on my vehicle progress and made me feel at home while I waited. I actually knew I was going to receive outstanding service at the time of the phone call I made to make the appointment. Customer service was very friendly. I was called and to remind me of my upcoming appointment. I wish I could had met the service tech who repaired my vehicle as I want to shake his hand and tell him how happy I was with the repairs done to my Volkswagen. Thank you so much Legend Volkswagen I will definitely recommend anyone who will need a dealership to go to!!

Mike P. always works hard to give a great deal. Super stand up guy that goes above and beyond. I would recommend him to anyone I know looking for a new vehicle. He is always available and never hard to reach. Thanks for finding me my Tiguan!

Our sales person Adam was great. The finance manger tried packing payments on us(Over charged us)I offered to be a co-signer for my daughter turns out the full loan is in my name. What a nightmare of a situation.

Very smooth process. They took great care of my car and kept in touch throughout. Love their customer service!

An outstanding dealer. Michael Paskoff went above and beyond to make sure everything was perfect. We bought a used Tiguan for our son. The prep of the car was excellent. Real attention to detail. And Mike made the experience for our son one he will remember for the rest of his life. Best of all, Mike enjoyed himself too.Thank you Mike. You are the best. Legend Volkswagen is a rarity in the car business. A dealer you can trust.

They are extremely responsive and helpful. I am confident that the work they perform on my daughters car is reliable and professional. The staff has always been very nice. Their added technology communication features are a plus.

My husband and I were dreading the car buying/leasing process. This market scared us to say the least because we didnt want to overpay. Our first stop was Legend Audi/VW and Adam helped us with a Tiguan we liked. His knowledge, expertise, and professionalism was unmatched by any salesperson we went to after our Legend VW visit. We visited other VWs, Kia, Volvo, and a few others. I reached back out to Adam after realizing he was the only person that was genuine. This is by far the best Volkswagen dealership on Long Island, Staten Island, and Jersey that we went to. We had a wonderful experience with Adam. Adam is incredibly knowledgeable and informative regarding safety features and took the time to explain everything to us from back to front. He treated my family with respect and was very patient. We went with a beautiful Atlas Cross Sport. Thank you Legend VW and especially Adam for a wonderful experience.

They’re pleasant and on target with the schedule. Meet my expectations and I’m pleased with the service.Definitely recommend.

I was referred to Legend by my mechanic in order to unlock the new radio that had to be installed. The vehicle also needed a couple of recalls taken care of. Making the appointment was easy. Upon arrival, I was promptly checked in. There was plenty of social distancing within the dealership waiting area. Overall the service was top notch.

The service guys are wonderful. The ladies who answer the phone at the front desk, on the other hand, can’t be bothered! Unfortunate.

I could not be happier with the service I received from Legend Auto Group My car was repaired as requested with no “stories” it was washed and ready when they said it would be. My service advisor Heather Schmitt was knowledgeable and conscientious keeping in touch with me along the way. Job well done!

This was my first VW purchase and it was the smoothest experience I have had at any dealership. Louis was amazing. He knew every aspect of the car and when it came time to sign the papers, he set up a specific time to do that and I was in and out in an hour. He answered all of my questions during the process, even on his days off.

I was able to make the appointment with the time that I needed for my 1 year check up. Everyone was very professional from the moment I entered the showroom. The check up went quicker than anticipated. I felt like I was in and out no problem.

This dealership had an amazing service fix my vehicle dealt with my warranty company I give them five stars incredible service

Found a recently listed 2019 Jetta on their website. The car was in great shape an had less than 20k miles on it. The asking price was $2 grand less than other dealerships. This meant no haggling was even necessary. The buying experience was great and the salesman J worked with (Charlie) was fantastic. And the Finance Manager was also great even able to beat the apr on the loan from my bank by .3 percent

Was the most easiest experience ever, no random extra fees. I called talk to them during the week, and they got things ready for me to buy that same weekend. Was the best price I could find and the fees was not a extra 1,500 like other dealers. The car runs greats and still has the warranty. Ask for Adam! if you do want to buy from here. He is amazing and will work with you and answer any questions. Will buy from here again!

Great customer service. Our salesman Mike made the car buying process simple and easy.

The Service department is very easy to use. The representatives are vey pleasant. The waiting area is large and clean. The work was done in the time stated with no issues.

Best Volkswagen dealership on Long Island. We had a wonderful experience with Adam. Adam is incredibly knowledgeable and informative regarding safety features and took the time to explain everything to us from back to front. He treated us like family and respected the fact that a woman and her daughter were capable of buying a car on their own. (Kudos to Adam). My daughter and I had gone to 2 other dealership before Legend - the first changed pricing as soon as they saw us alone and said advertised price wasnt the real price - Not Adam he made us feel like got the best deal possible. The next dealership told us we could sit in a car if we brought my husband back with us (ha-ha welcome to 2021 dude) not Adam he took the time to make us comfortable with her decision to go for a Jetta. Glad my friend Amelia steered me Legend Volkswagens way. When my Tiguan lease is up next September I know where Im going.

Amazing people at this dealership. They attended me and my wife with great hospitality, definitely felt like the people that work here are my friends we felt no pressure. Louis the sales rep is a great guy very transparent .. and i respect and appreciated that, im not saying this cause we share the same name. lol. I kept telling my wife they are so nice there. The finance lady was amazing at well. Basically if your looking for a car this is the people and dealership for you.. God bless this dealership and may they prosper in jesus name amen

Heather was very professional and efficient. Process went really smooth. Can’t wait for my next visit.Thank you Heather.

Just wonderful! Excellent communication! Courteous and accommodating. Just what a service experience should be.

Cathy was awesome. Helpful and knowledgeable. The place was kept really clean and they washed my car with the service. Will continue to go back.

Awesome service, from the booking to the actual service.thank you Legend Volkswagon for taking care of my service and being able to fix all the problems with my car, from a coolant leak, transmission error defect, catalyst recall......i had bad experience in the past with sunrise volkswagon which made me change my mind towards owning another volkswagon vehicle.A special thanks to Cathy Hagan who assisted me throughout the whole process and kept me informed throughout the entire time my car was kept for serice. You are truly a gem...Again thank you to the professional team at Legend Volkswagon

Thoroughly impressed by their thoroughness and professional approach to new car sales/leasing. Adam (salesperson) was patient, attentive and transparent. My new dealership!! Make it yours...

Needed to get the car inspected, oil change and a recall done. 5 star customer service, done in the timeframe I was given. Friendly staff. Highly recommend

Always a painless experience! Heather was super great and went above and beyond!

Waited way too long ( over an hour) just to get my salesman’s attention to pick up my my new car and another hour to do the paperwork and get the car cleaned and readied. Then after all that wait time, the instructions to go over the car was barely 5 minutes which I felt was a real let down. I liked my salesman in the selling part of the experience but the pickup process needs to be majorly overhauled and was a real disappointment.

This repair and entire experience with checking in and having car ready very fast was a pleasure.

We enjoyed working with Cathy our service advisor. She was courteous, knowledgeable and professional. The service experience was easy and efficient

Although this car was not purchased at legend vw ( first was ) they are simply amazing with their customer service. Every one is polite. They listen and Kathy who works in service is amazing. She’s out fo to person and never lets us down. I myself will be purchasing my next car there!!! 5 stars

Legend was quick and efficient when handling the service on my vehicle. I was in and out in no time and everything that was performed on the vehicle was explained in full. This is how service should be! Thanks again.

Excellent service as always

4th car . Always a pleasure to do business.

I just got a 2021Tiguan R-Line here and i moved it. Everybody is very nice and Luis helped me a lot to make the process easier. People are very welcoming and nice and they try their hardest to get you the best deal!Thank you! I am in love with my Tiguan!

As he has for over 30 years, Ed Jaffe made it a pleasure to acquire our new vehicle!

I brought my 2012 Touareg in for a check engine light, ended up having my fuel system replaced. Everyone was very helpful and I received great service. I will definitely use them again for my service needs.

Take care of my vehicle in the time promised, clean waiting room with WiFi, and most importantly, do not try to up-sell me on unrequested service.

Great service Kathy is the best I. Service

Special thanks to our salesman, Brian. At each of my 3 service appointments, Brian sought me out to ensure that my vehicle was being properly addressed and that I was comfortable.

They did not put the sticker for the oil change, they only like big bucks, asked me to pay $900 to pass the inspection. Terrible place, never going back.

Katelyn was great, brought over so many keys to show me different cars. Picked out in and out in an hour with a new car from turning a lease in super early, best experience so easy with her and the finance manager . Highly recommend dealer and sales

Extremely professional, accommodating, and knowledgeable. Definitely recommend.

Great service! Above and beyond!

Great service department, easy to make appointment. Scott was very helpful and explained everything he was doing. Car was done on time and cleaner than when i brought it in. I highly recommend this dealership for service and purchase of a new car.

The service department at Legend VW/Legend Auto Group has been a true pleasure to deal with. Scott Ladd and Giovanni Reyes went above and beyond to help me with issues I have had with my Tiguan I leased end of May. I have had several problems with my vehicle and they have even advocated for me dealing with Customer Care and as an intermediary with the dealer I actually leased the vehicle from; needless to say I will be doing all future business with Legend and will strongly recommend them to friends and family. They truly understand Customer Service!!

First service appointment for my new car. Very professional.

Was a recall, told it would take approx 2 hrs. Job was done in hour and half. Kathy was courteous and helpful with any questions.

Had an issue with my Tiguan they looked up that it was do to a recall. Was easy to book appt and drop off. They called for pickup and let us know that they discovered an air bag issue and checked that we had an extended warranty so it was covered so they fixed it. Provided a checklist of their inspection. No upselling and very nice to deal with.

Adam went above and beyond to get the car we were looking for.Thank you.

I just leased my car from LegendVW. Ask for Kaitlynn Van Alst if you are looking for a VW from them. She is very easy to work with. Very professional - we were there on a late Friday afternoon and she stayed after their closing hour to show me the car and worked on my lease. Pricing is competitive!

Great experience! Michael was the Best! So helpful and easy transaction!

Been going there for the past 4 years and the service has always been excellent

I test drove the atlas cross sport and perhaps they didnt take me serious i never got a call back. I requested a price and Im still waiting thanx luis.for getting back to me. wouldnt do a deal in this dealership.

I brought my car in for service with a light on my dash. I was told I had little to no oil in my car when I have had oil changes at the necessary intervals by a local mechanic. Then when trying to resolve an issue with a diagnostic fee I was given the run around, all day long until about 5 minutes before they closed, the employee either didnt answer her phone line at all, and let it go to voicemail, or told me that her manager was in a meeting. this went on for 6 hours.

I requested a test drive through the website and received an email from Michael P. asking when to schedule. He was very helpful, personable, and best of all not pushy. Nothing irritates me more than a pushy car salesman. He answered all my questions. I have yet to purchase a vehicle as I am still looking around, however, I recommend dealing with Michael.

My first time using Legend VW was a wonderful experience. My service rep. was very professional. He explained the work to be performed and all of the charges. Theres no doubt I with continue to use Legend for all of my automotive needs.

Courteous service performed in a timely manner. You cant ask for more than that. I had an issue with a tire and Kathy did some research on it that ended up saving me significant dollars. I will continue to have all my service needs done by Legend VW.

NEVER GO TO LEGEND! I purchased a brand new 2020 GTI from Legend Volkswagen and I left my Nissan Altima with them, sounds easy enough. Except for the fact that they never returned my car to Nissan and now 3 months later my credit has been destroyed. They are unprofessional and clearly do not know how to do their jobs.There are plenty of other places to buy a Volkswagen and I would highly recommend going anywhere else. If you do end up going to this dealership make sure to NEVER work with a salesman named Alan as he has no idea what he is doing.

The purchase experience at Legend was perfect, with no pressure and an easy process after the deal was made. Mike went out of his way to be sure the car was exactly as it was supposed to be, including accessories. The tears of joy in our daughters eye as she was handed the keys to her birthday gift said it all. Thank you to the Legend team, but especially to Mike. You made this day extra special for our daughter.

I’ve been leasing from this dealership for 20 years. They are amazing at customer service. They go above and beyond for their customers. Alan Cantor is who I have had the privilege of doing business with for many years. He builds a personal relationship with you and becomes someone you would feel comfortable calling with anything you have a question about. I plan on continuing using this dealership for my leasing needs for more years to come.

Although we ended up purchasing elsewhere, I want to say that Brian was excellent to deal with. We worked over numbers, spoke with the sales manager and were very pleased with the entire experience. Had some follow up to do on compatibility of certain options on the car (Audi claims certain selections are not compatible with others), but otherwise everything was great. Brian was friendly. Understood that we were looking for a specific car and that we werent willing to compromise on certain options. He checked near-term deliveries, etc. to find the car we wanted. Unfortunately it didnt work out this time, but well definitely consider working with him and Legend when the current lease is nearing its end.

The entire Legend Volkswagen staff is amazing! Ed and his team walked my husband and I through the entire sales process which was a seamless experience. Cathy in the Service Center has always been very accommodating and professional. I highly recommend the Legend Volkswagen facility!

I drove an hour and half from Jersey to this dealership because they had a specific car I was looking for. I had a great experience dealing with everyone there from Jackie, Frank, to Don. All very nice a pleasant people to do business with. I feel we agreed on a price that was fair for them and myself. I would highly recommend this dealership.

First time buying from Legend and I can say without a doubt it won’t be my last time. I have purchased many new cars at several dealerships and this has been my best experience period. Brian S took care of us from start to finish. I highly recommend contacting him if looking for a new car. Great job. Keep it up.

I had a great experience with the service department. Cathy and Giovanni were courteous, helpful, and were a pleasure to work with. The technicians finished and got me out faster than expected. Will come back for all my needs in the future.

Always a pleasure at Legend VW. They have an experienced service staff there that is knowledgeable and Courteous. Giovanni, my service contact always had the right answers to my questions about the maintenance of my 2017 Passat. Not only was he knowledgeable, he did his job with a smile! When I hear my relatives or friends are looking to lease or purchase a Volkswagen, I always recommendLegend VW.

Legend is a LEGEND! Super friendly team. Great experience. Didn’t make you feel like you were under any pressure. Vincent, Sam & Don were great. Best VW dealer on Long Island! Skip all the other!

Excellent service, very friendly staff, quick and never a long wait. Giovanni is always very helpful.

Very good experience buying. Not pushy and only shows you want we want. Sales people treat you like family. Purchased 3 VW from them. Main reason is their service depArtment is top notch. They are always there to help and answer questions. They always fixed everything on first shot. Recommended them to neighbors and family

Buying a car should be a pleasurable experience and not stressful. Buying from Legend was a joy. I would recommend this dealership to anyone who is looking to buy or lease. My salesman was Michael Paskoff - no pressure, extremely knowledgeable and worked with me and my budget. Totally satisfied!!

Make sure you get your spare key at the time of sale. If you don’t it will take an hour of your time to get it done. I paid a dealership fee to avoid having to go use my personal time, going to dmv or any other hassles but that is not the case. It will take them an hour to program the key (which I was not told that). So I have to wait there or get someone to pick me up after I drop the car off to be programmed (the car has to stay there to get programmed). This should have all been taken care of the day I picked up the car. Very disappointed and upset that this is the case. I didn’t receive a call when the spare key was received either. I had to call my sales person Jackie who I left a message for and she never returned my call. When I finally got though it was via text and she told me to call service myself. I know everyone’s time is valuable so that’s why I paid the dealership fee to value my time. But I guess it doesn’t matter since I have to go back to the dealership and leave my car there for an hour.

We had a great experience at Legend Volkswagen. Our salesperson, Brian was exceptional. He was very upfront and honest which we really appreciated. He took time with us to answer any questions we had on the car, and he was extremely knowledgeable about the car we wanted. The whole experience took a little over an hour. Then when we picked up the car 3 days later, Brian once again exceeded our expectations. He took his time explaining every single detail about the car. He did not rush through it at all. All in all it was an extremely pleasant experience.

Sales women Jessica was very nice and helpful, when it came to the finance part the women was very rude and yelled at me for asking questions because we were being charged more money than our original deal. Dealer fee was way too high. How are you going to be rude and yell at a paying customer. Horrible customer service.

I had a very good experience with the service department. They addressed all my concerns and the car was ready pretty quick and washed! The staff was very friendly and courteous! And followed up with me the next day to make sure I was happy

Excellent service, hassle free, by far the best car buying experience I’ve ever had! Your treated like a human being not like just another sale. I would definitely recommend their services if your in the market for a VW, Audi or Porsche.

After leasing a vehicle here, Ive been getting excellent service including oil changes. Recommended. Great staff all around.

Organized service department well informed of all the details of my car service/repairs

Kathy in service was wonderful. She went above and beyond and was so kind

Congrats guys! After my nightmare visit to Atlantic VW ( read my review about my experience with them!)I decided to visit Legend VW in Amityville.Giovani who took care of me was very helpful! He did not charge for inspecting the suspension of my car and when the results come he took me to the car to show me what ever need to be replaced!!! Also the chief mechanic took time to explained and answered all my questions.Definitely a place to go if u need a dealer service!

Legend VW may be the most professional and highest quality service and sales company that I know.I highly recommend them to all VW service customers.Sincerely,Joe Egan

Outstanding service.Highly qualified professionals and customer oriented team! Second year of using the same dealership and never regretted. Thank you to Kathy, Anthony and Giovanni!

Very disappointed with my past service. I even called corporate and still have no response. Didnt receive the usual follow up survey either. Legend is right down the block from my house and super convenient, but will definitely make the trips to Platinum or Atlantic for the better service.

We had a wonderful experience with the service department at Legend VW. Cathy was extremely helpful. In the near future when were in the market for a new car we are definitely heading to Legend!

Edit: I originally had issues (my original post can be seen below) but they have now been resolved. After trying to reach out to Legend VW for 2.5 months, Legend VW refunded me the $370 that I felt was wrongly charged to me. I want to thank the Legend service department for righting their wrong in good faith.Be careful with the service department. I brought my car in 2 weeks ago due to a check engine light. I was charged $140 for the technician to diagnose the problem. They told me there was a faulty temp. sensor and they replaced it. I was charged $370 for this repair. Fine. 2 days later, the check engine light came back on and I went back to Legend VW Service. Sure enough, the part that they had just installed failed. I then had to pay another $120 for them to fix the issue again. I was told during my second visit that actually, the original part that Legend VW changed worked fine and I actually had a small wiring issue. So basically, I paid Legend VW $490 to replace 2 small wires. Of that $490, $370 worth was paid by me to cover their mistake. I paid $140 for the technician to misdiagnose the issue (I was also told that they checked my rear brakes for me, a completely unneeded service that they also charged me for) and then I had to pay another $230 for Legend VW to change a part that they later admitted did not need to be changed. I reached out to them asking for some sort of compensation as I should not need to pay for their technicians incompetence but they have not responded in the past week.On a positive note, I bought the car from Alan and I have nothing but praise for him. So go buy a car from Alan but get it fixed somewhere else as the service department will happily take advantage of you.

This was one of the best experiences Ive ever had looking for a car that fits me. Nick and Sam were stand up guys and truly awesome individuals to work with. They never once threw out nonsense deals at you and were always willing to work with you based on your budget. Everyone was super friendly here and I would definitely recommend this place to everyone I know. If you are looking for the real deal come down to this dealer because not only do you get amazing service but you get to deal with genuine people.

Great dealership and great staff. Alan Cantor was my point of contact and he ensured a smooth purchase of my new vehicle. Recommended!

Everyone was very kind and efficient when bringing in my car for several recalls. They explained what would need to be done and roughly how long they would be. Strongly recommend going to the service department.

Excellent service always. Ed Jaffe is the most honest, knowledgeable and caring sales person I ever worked with. He made the whole experience so easy.

August 2017My wife and I were just out driving the new 2017Jetta SE, Alan Cantor set us up in and really enjoying it. Thank you once again for your kind professional manner and really taking time to make certain you were meeting our needs. This has been another great experience I have already told someone about and we really appreciate you.Best experience!The Hammock Family

Amazing job guys keep up the good work,Giovanni youre excellent at what you do at this place,this is from Ron,your Touareg guy!

Great service!