user
Firestone Complete Auto Care
3431 N Arlington Heights Rd, Arlington Heights, IL 60004, United States
Appearance
Firestone Complete Auto Care
Comments
Ai
Review №1

We’ve had only positive experiences here. What has stood out was that they were honest every single time. They didn’t try to overcharge or suggest repairs beyond what was necessary(which we have experienced elsewhere). When they didn’t find any issue, they charged only a very reasonable amount for the inspection. Would definitely be back for future needs!

Re
Review №2

Our go to place for all the car repair and inspection work. Staffs are friendly and helpful. Always great service and budget friendly pricing. They have key drop facility, in case you have to drop your car after hours.

Sh
Review №3

Peter was so helpful and patient. Great experience here. Peter took the time to help me with a family members car and then was able to take the time and look up my info and answer all my questions I had about my car. Looking forward to getting my car in for tire rotation and wheel alignment. Thank you Peter for your wonderful customer service.

St
Review №4

Great service! Took my ford focus in for two new tires nice people and quick service! Highly Reccomend:)

SB
Review №5

I planned my whole week (somewhat) around my appointment, it had to be on the right day, and after normal work hours (4pm) and I had to work early a few mornings so I could leave early enough to get there by 4PM. My appointment was for an alignment. Once my car was done I was told by one of their employees that the alignment rack hasnt been calibrated for several years (red flag 1). The same employee also told me the car needed some adjustments for the alignment which they were not skilled enough to perform, and I had to come back another time when they had a more qualified tech there (red flag 2)My question to the shop is, why would you schedule an alignment on a car knowing it had POSSIBLE specific adjustments available that this technician could not perform. If you had my car in your system, youd know it has front camber adjustments. I hope you realize people plan their day/week around making these appointments when they work a normal 9-5 job.

La
Review №6

My husband and I have been taking our cars here since 2001, and we were able to drive 3 of those cars over 100,000 miles for 10 years, respectively, thanks to the maintenance we got done here. Peter and the guys are very honest and trustworthy, and they always let us know what needs to be done and what can wait,. They dont try to talk us out of doing something ourselves, like changing a filter or fuse, to save some money. Very happy customers for 20 years!

no
Review №7

Since being denied service for a flat tire at Dakota Auto repair which left an only available opening for a flat tire repair until Monday. Firestone came through brilliantly and did the job in less than 1/2 hr. Plus the price was alot less that of their competitors... will visit again for awesome service and speedy work...

Ri
Review №8

Great service I stopped in cause I had a nail i my tire

St
Review №9

They worked on my car 3x so far. Seems fair and less expensive then others.

Ma
Review №10

To date this company has sold me two things.The first was a battery back in February. The garage that works with my insurance company is currently fighting with them over how to verify that the battery is no longer good so the warranty will replace it.The second thing the sold me was a $150 frion recharge despite clear and present physical damage to the AC components. This damage was not brought to my attention until after they had completed the recharge.With 0/2 positive experiences so far, I cant say I will be returning.

Mi
Review №11

This was my first time trying out the Arlington Heights location and I would like to say I was extremely satisfied. They were able to fix the problem I was having and I was able to get out of there under the original estimated amount of wait time. I asked for a quote on tires and they not only gave me a paper copy but also emailed me as well which is nice to have. I would also like to say I love that on the new oil change stickers it lets me know what type of oil they used and when I should come back in for maintenance so I can plan ahead of time. I will definitely be coming back to this location. Staff was also very nice and answered all of my questions.

Li
Review №12

Super nice staff

De
Review №13

Never go to this store. They are horrible service.

Me
Review №14

I went today for new tires for my vehicle and extremely impressed with the customer service and all employees. Considering all this virus protocol going on Justin at the front desk was amazing and extremely helpful as to was Steve whom put the tires on. Ive been to other locations and have had a horrible experience but wow this location is amazing! Highly recommended!!!!

Al
Review №15

Wonderful service! The friendliest store manager - he answered all of the questions I had. The service men were super fast with my oil change & tire rotation. Will definitely be back!

St
Review №16

This shop mounted a new set of Blizzaks on my winter steelies (rims) within 30 minutes. I can’t get a pizza 🍕 delivered that quickly!Coming to this Firestone shop is always a pleasure.

Am
Review №17

Joe and Peter are always super nice. Joe even stayed after hours once to change my flat tire. Great people here and they do good work.

Je
Review №18

I sent my son to the Firestone Complete Auto Care, which is close to my home. I wanted them to change the light bulbs for a 2013 Subaru Forester, which they charged $90 in total parts and labor. Complete ripoff. DO NOT GO THERE. A local Subaru dealer charges $32 total for parts and labor.

Ni
Review №19

Brought our work van in and was told we need a new heater core. Quote was for around 700. Thought that was high and wanted to get another estimate. So they charged us $25. Thought estimates were free? Took it to another local mechanic and he replaced the heater core, hoses along with new coolant for 300. Buyer beware going to this Firestone. They will overcharge if youre not a wise consumer. The other mechanic was shocked they were charging that much. Firestone told me they had to take the dash apart and it was quite a project. The other mechanic said the Ford van is the easiest to access the heater core and you do not have to remove the dash. Buyer beware! NOT going back to this overpriced shop!!

Lu
Review №20

Considering I moved to a different area, I called Firestone/Bridgestone Customer Service directly for some guidance and direction on how to get some warranty help on a set of 4 tires that I purchased. They kindly referred me to a Firestone facility 17 minutes from my home. I called this Firestone which I have never visited in the past and explained the purpose of my call. He seemed to understand why I was calling and scheduled a 1:00 spot. As soon as I arrived, the experience began poorly and got worse. He asked me for a receipt which I didn’t know I needed to bring but within 5 minutes was able to get it emailed to me. I shared the receipt and he began to write down some notes. He than referenced that the receipt doesn’t prove that I paid for them. As he went back out to my Land Rover to look at the tires again, I showed him that the receipt does in fact reflect my cash and CC payment netting a zero balance. He than told me that the tires in the receipt don’t match the tires on my vehicle. His approach from the beginning was as if I’m trying to beat the system when in fact I simply followed guidance and support from customer service. There was arrogance from the moment I walked in all the way through the 27 minutes I was there. I immediately left as I don’t deserve that demeanor. I quickly followed up with Firestone/Bridgestone and will patiently away a call back from a area manager. This is my very first time leaving a google review. I will share this message on all social media platforms as that is how disappointed I was with my experience.

Ch
Review №21

Very friendly staff, Had no wait time. Would highly recommend.

Ra
Review №22

I have been going to Firestone for 20+ years and this Arlington Heights facility for much of that time. Most of my cars’ maintenance and wear items (tires, brakes, fluids) were replaced at this shop. I did consider their work adequate with the occasional mess-up (returning car w/o oil, not putting all screws back to hold the skid plate). This last time was a disaster. I went in for brakes (rear rotors and pads), brake fluid exchange and a coolant fluid exchange. ALL 3 tasks were done incorrectly. After a day the dashboard brake, TCS, and slip lights all came on. I was scheduled the next day for different maintenance work at another shop and they diagnosed the problem as low brake fluid. They also notice the radiator hose clamp was not attached and had slid down the upper hose. Both were fixed at the other shop. A few days later I noticed the passenger-side rotor had surface rust where the brake pad should be clamping. It should be bright silver. I took the car back to Firestone where they reinstalled the pad correctly (hopefully). The service advisers and managers could not tell me how or why these errors happened. Read this as they won’t be improving anytime soon. They took no ownership of the problems they caused from their poor servicing. I can’t see going back to this facility. I’m thoroughly disappointed.

Da
Review №23

Fantastic fast service

To
Review №24

Every time I go there, I get the same sales associate, and hes unapproachable, unhelpful, and unfriendly. He really is not a good communicator, and does not listen very well. Its dissatisfactory anytime I go there. I recommend the mount prospect location if youre looking for a helpful environment.

An
Review №25

+ In and out of the shop quickly (make sure you make an appointment online)+ Very knowledgeable service provider. If you dont like the quote, I recommend that you get another quote from another service provider to have a point of reference.+ Clean facility+ Free coffee+ Showed a sense of urgency in responding to customers- They could use a little more seating in the wait area. This place was packed on the weekend I was there.Overall: Would definitely come back. But always plan to have a reservation before I show up.

ja
Review №26

First time a car place ever told me that there will be no charge and that my car is fine. Thank you, I will be back!

Ja
Review №27

Great service delivered as promised

Ra
Review №28

The manager Pete was EXTREMELY HELPFUL and PATIENT WITH ME, Im disabled, have heart issues, and MS< and he was very respectful, helped me when I had to cancel multiple appointments, wasnt a jerk about it, got me good price, he deserves to get a raise immediately.... if more places had people like him and his crew America wouldnt be a retail failing country today that it is...Americans who spoke ENGLISH, thats always a plus, just a good overall experience, which, with car places, IS NON EXISTENT in this country.. I know, Ive owned 20 cars in my 53 years of life.. I wasnt disabled all my life. SO I know good from Bad.AGAIN PETE WAS above and beyond a great person to deal with thank you.. Give him a raise. You dont wanna lose people like that. They dont exist anymore in the auto industry at any level, at least around what I now call after 35 years of being here CHICONGO.. Although this location of course in Arlington Hgts a couple feet from Buffalo Grove High.

Ka
Review №29

Peter went above and beyond to help me with a dead car battery! I am very appreciative of his kindness, service, and honesty to help me out!

Za
Review №30

Dennis and the rest of the team at Firestone did a stellar job! The tires were installed quickly and correctly. Id also like to add that the prices are fair, especially considering the amazing quality assurance and customer service. Doing business with this store is a breeze and youll feel like your money is best spent here.

Ro
Review №31

Have always taken care of my cars for many years. Always quality work. Prices are the same as you would find anywhere else. Be confident having work done here.

Ra
Review №32

What a great place! They even stayed open late to fix my flat tire. Highly recommended. Emerson and the crew here really went above and beyond.

Ed
Review №33

Emerson and Jesus were outstanding. Started working on my car quickly. Jesus explained how the alignment equipment works and the befor and after readings. I would recommend these guys!

au
Review №34

Wonderful experience from dropping off my car to picking it up! I would highly recommend this location! The best part was that I didnt feel pressured.

Ni
Review №35

Great service

Bo
Review №36

Went there for an alignment. Picked up my car no one explained what they do and can not do. My righ rear toe needs adjustment. I have to call a few days later to find that out. Shop lacks communication.

De
Review №37

My car always seems to come out of here worse than I left it. Two instances in particular stand out:Several years ago I went to get a routine oil change. Upon leaving, I lost a bunch of protective plates off the bottom of my car on the highway. Im convinced this happened because they did not properly secure the panels underneath the car after working on it. They offered me a free oil change as compensation, but I stopped going to them for a few years.Fast forward to this week, another routine oil change. This time, I manage to see an oil fluid leak almost immediately after leaving. This may be their fault, it may not be their fault, but I think the two instances are too close together to be coincidence. Either way, they wanted more than $800 to fix it. I took it to a dealer for a second opinion, who fixed it for less than $250.It doesnt seem like they do a good job, theyre not reliable, theyre not reasonable on price, and I seem to always run into problems with them. Definitely avoiding this shop at all costs in the future.

Kr
Review №38

Super helpful crew!! I was in a bind and they helped me get back on the road super fast!! I would recommend!!

El
Review №39

Good service!!

Da
Review №40

Good

Al
Review №41

Great service. Nice personnel

Ju
Review №42

My experience was top notch from the time I made the appointment with Mark, talked to the tech Bob about what I needed, and getting process by Pete. I appreciate how important they made me feel during my visit. Highly recommend Firestone!

S
Review №43

Good place...ok customerservice...as I always say ...it all depends on who you get...not many options for discounts...good that they open late till 7. I think during summer time everyone should open late.

Ti
Review №44

I used this place maybe 4 times for an oil change. Good price good speed. On their last oil change they cross threaded the oil pan drain lug and I still can’t get it out, have to get a whole new oil pan. They didn’t even tell me, I went to do the oil and had to find out when I already needed another oil change. Never going back... can’t even tell me when they mess something up or maybe it just happened but they failed to inform me and that’s bad business. Great people up front but this was obviously a mechanics failure. Would not recommend.

Da
Review №45

These guys are great. They took care of an issue I had with my car in a quick manner and their prices are fair. Will go back next time I need service.

Bo
Review №46

Very good experience at this shop. They did my alignment in about an hour and answered all my questions. Will come back for more services! Kudos!!!

AA
Review №47

Worst place on the planet completely incompetent staff avoid at all cost went in there for a flat tire they broke the tire and the valve stem then they lied about it. Absolutely disgusting place the managers and absolute moron a liar you wont ever tell you the truth not to be trusted in completely incompetent staff. youre better off taking your money to some hobo on the street.

Fl
Review №48

Went for rear brakes and new tires; got back a car that now has ABS disabled and a pull to the right. They had my car from 8am until 6:40pm, I had to call at 5:30 before they call and got svc manager Joe. When I got there he tried to insinuate that the condition was pre-existing and the light just came on when the tech returned from test drive. Then said that he wouldnt be able to help me Sunday because of staffing and I should bring it back later this coming week to look at it no charge. How insulting - look at the problem they created no charge. I usually deal with Peter and have not had any problems. Rest assured Ill be there at 7am tomorrow morning to have them fix the problems they made me drive away with Saturday night.

Da
Review №49

Vwry efficient and professional. We got tires for one of our vechicle. Solid tires and stand by there service. Recommend also for vechicle work. Staff is knowledgeable

Go
Review №50

1. EXTREMELY OVERPRICED: I recognize that my car had significant damage, but to only offer new parts (no refurbished or junk yard parts) for a 12 year old car and to tell me that the opposite NON-DAMAGED side also needed to be replaced is a complete scam. Do not have any repairs here, there are plentiful wonderful mechanics 5-10 minutes from this terrible shop. The estimate ended up being 4.5X that of another reputable shop!2. UNPROFESSIONAL BEHAVIOR: When I arrived to the shop with two tires taken off of my car, I told the front staff right away: Please put the tires back on my car, I am getting it towed to a different shop. He then proceeded to say how challenging it will be to tow this car to multiple shops and that we could work on the price. While the staff person gave me the estimate, I reiterated to him: please have the mechanics put my tires back on. He did not go tell them that instead I had to ask him another 3 or 4 times until he actually went out and had them complete my request, but not without more comments about the car being unsafe to drive and the challenges of multiple tows. I should not have to ask 5 times for you to put my car back together--that was to the point of coercion for me to keep the car at this horrible shop.PLEASE AVOID THIS SHOP. I understand that maybe its the only thing open on a Sunday, but doing anything other than an oil change or flat repair here is so financially unreasonable. Just spare yourself the $2,500 like I did and receive better service elsewhere.

Jo
Review №51

To start, my car works. I had a problem with my car (Misfiring,problems with acceleration). I brought it here, knowing that Firestone as a whole is good. Well, they quoted me $558. When it got to the end, $858. No extra repairs, they claim they said 858 even though I confirmed the amount over the phone. May just be a simple misunderstanding. The real problem is, I asked for my old parts back. They gave me the ignition coil they replaced. My car is a Ford, they gave me one for a volvo. Not a simple mistake, its double the size of mine. Along with ignition wires and couldnt find the spark plugs. All parts, not mine. Makes you wonder if they even replaced anything. So they randomly handed me stuff from whatever car. My car runs well now so no complaints there, but Id suggest the other Firestone in Palatine I believe. Heard good stuff from there, plus its open an extra hour.

Gr
Review №52

Had a flat Tire. Dennis helped me out today. Filled tire with air, ran around, order tire. Stop in 10 minutes I was in and out. Great group of guys working here. Thank you. Illinois State Insurance

co
Review №53

Awesome service thanks for getting me InI really appreciate it

SM
Review №54

What snakes!! DO NOT TRUST & always get a 2nd opinion, its free!! Brought my flat tire in, already was advised exactly what I needed (thankfully) from road side assistance. I left my tire with them to patch and 2 hrs later they called me informing me I needed a new tire. All I had was a perfectly punctured hole.. They gave me some scientific BS talking about the inside lining would blow up in the near future had I not purchased a new tired. (HA) What a joke, I new something wast right, so I told them I wanted a second opinion. I picked my tire back up, spoke to a highly confident speaking SALESMAN almost having me fooled, looking to charge me $361 for the tire, waste cost, IL fees and taxes. Then drove right down the street to NTB, who in-turn, patched me up for $30 and sent me on my way. I held off from this review to secure knowing my tire lining wasnt effected and wouldnt blow up. Were months down the line and for $231 LESS, my car is on the road again. DONT GO HERE- Theyre a waste of your time!

Yu
Review №55

They do recommend but not insist or annoy with additional service. That what I like. Free WiFi. Would be good to have waiting area remodeled.

Ni
Review №56

The service was great. Staff is friendly. Dont overcharge.

Ke
Review №57

Very bad service, they don’t even want to know issue. They just me to replace my car parts whenever I Visit them.

Re
Review №58

Better than the one on nw highway anyway

To
Review №59

I needed to use a lift just to be able to see where something was that i couldnt find underneath my car. i called and spoke with Kaiko (WHO WAS FRICKEN SUPER NICE). He said that i could come in and they would put it on a lift for me show me where the part was and talk to me about how i could replace it. i came in about 5 minutes later Jordan brought my car in and brought me in after about 10 min where he preceded to show me where the part was and what it was that i needed to do to replace said part. He also walked around the car with me and pointed out some other stuff that needed to be done. They didnt charge me a dime and were EXTREMELY helpful and AMAZINGLY nice. I will definitely be going back!!!!!!

Vi
Review №60

They will try to up sell useless stuff or services which you might not need. Just be aware of what needs to be done on vehicle before going in.

Bi
Review №61

Very professional. I went in for rubbing noise (brakes) whenever my van came to a stop. I was informed of timeframe. Too bad they did not have free wifi, so people can work while waiting. Anyways, walked to nearby McD for coffee and wifi. Receive updates thru phone calls from Jordan who was very professional and respectful. I say this because the time that i was there, i took notice of how he handled different customers in a very pleasant and patient way. Great customer service!!!!!

Br
Review №62

Very good experience here. They did my alignment in about 1 hour and answered all my questions. Will come back for service!

Sa
Review №63

Bob D. Is the best

Ji
Review №64

I always get great service and I trust the guys at Firestone on Arlington Heights and Dundee Firestone

Da
Review №65

Fast friendly service

al
Review №66

Was to busy went to other store. price was more than others. help was friendly.

SU
Review №67

Oil Change was not done properly and due to which there was leakage after 1 month.

Er
Review №68

Fast

Di
Review №69

Very good Dennis was very helpful

Ti
Review №70

Total snakes had my wife go there they tried to take her to the cleaners. 75 dollars to change a bulb 60 was for labor,179 dollars to replace and alternator belt 150 dollars labor,windshield washer pump 240 dollars 180 dollars labor.Luckily she called me I told her to get out of there. Orlando was the snakes name

pr
Review №71

A bit pricey on certain services thatt they do...

Ge
Review №72

Very expensive, tire work larger than for semi trucks !

To
Review №73

Peter is great to work with!

Do
Review №74

Great Service!

Am
Review №75

Too expensive for a small repair like headlight bulb changing. The bulb costs $15 and you end up paying $75 total including labor.

Mi
Review №76

Nice employees, good service.

Sa
Review №77

Bob Dickens is the best.

Ta
Review №78

Oil change took over 4 hours. I asked before hand if they were busy. Replied No.

St
Review №79

A very dear close friend of mine brought their car in to be checked out today, due to engine noise . Needless to say they checked the car and said it was rod knock, OK then said you can still drive it till the car dies . No other repair options or suggestions, pretty its a bad motor have a good day . But lets not forget you drive it till it dies

Ma
Review №80

Best service in town!

An
Review №81

I was well taking care!

Ar
Review №82

It was and very quick

Cl
Review №83

They are good, and honest.

Je
Review №84

Always help me out

Ch
Review №85

Quick and kind~

Ro
Review №86

Fast in and out for an alignment

Pa
Review №87

Free air pressure check up

S
Review №88

Back in July I have a new set of tires . two days after I have one wheel loose . I whent to the store to have an explanation but they only said . is not possible because they torqued at 100 lbs. yesterday I have the same problem but with a different wheel. this time I noticed that they put the wrong lug nuts. from a different car ..please put more attention.

Information
22 Photos
88 Comments
3.7 Rating
  • Address:3431 N Arlington Heights Rd, Arlington Heights, IL 60004, United States
  • Site:https://local.firestonecompleteautocare.com/illinois/arlington-heights/3431-arlington-heights-rd/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps
  • Phone:+1 224-518-0269
Categories
  • Brake shop
  • Tire shop
  • Car battery store
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–6PM
  • Saturday:8AM–5PM
  • Sunday:7AM–7PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations