They were responsive, courteous and showed up as promised to fix my gas fireplace. Quickly diagnosed the issue and had the part on hand. Very pleased with the service!
Wonderful experience with this company. Jeff especially. He went above and beyond to clean out our fireplaces and make them look like they did years ago. Plus he was extremely focused on all aspects of safety. I would highly recommend this company, especially Jeff.
Mark not only fixed the burner on our Weber Genesis grill that stopped working last year, but did an overhaul and thorough maintenance on all of it. It was a relief to have someone come to our home as the store where we bought it required we bring it to them and we had no way to do that! Grillmasters was great to deal with, prompt and good communication and reasonable pricing. We will call them again.
Scott came by to visit my ailing grill today. He was right on time, very professional, and did excellent work! I highly recommend Scott and Texas Grill Masters if your grill needs a tuneup. First rate company and employees!
Scott did a wonderful job cleaning our 20 year old 6 burner stainless grill that was very dirty.... it now looks just about brand new !The only reason for the 4 Star was that he was 2 hours late due to providing extra service to a prior customer. Would definitely recommend this company....ask for Scott Campbell.
Great Job! Grill is like new again. Great service.
Great experience. Great job. The technician was on time, professional, courteous and skillful. It looks like a brand new grill!!
Fantastic job cleaning my very neglected Big Green Egg. Highly Recommend!
Crue was very friendly and did an amazing job, grill looks brand new :)
The technician was great very neat and clean and courteous. I definitely would recommend them.👍
Great job removing a grill and installing a new grill.
Jonathan came out to give me an estimate. He was very professional and super helpful.
As always with this company, they go above and beyond. The techs are great, competent and knowledgeable.
On time, did a great job.
Scheduling was very good, Service was on time and very well done.
This company is a bunch of scammers. We paid for replacement grill parts. They were never installed and we have never heard from them again despite our efforts to contact them. BEWARE!!
I will say the cleaning was as best it could be, it was very dirty. I was satisfied with that part. The pricing was giving up front for two burners which is two knobs. I should have asked again prior cause he wanted to charge almost $100 over afterwards. Didn’t even get the grill rack cleaned, seemed it was more for ever part you clean. Figures they still clean it for the price, even if I buy one later. Either you have to send photos of grill up front to get an accurate price or ask before. Felt I was being played, he was nice about it. I just don’t like surprises special $100 surprise. Other than that, the cleaning was satisfactory, thx
Outstanding service and work. Technician explained everything to me so I would understand how to clean and operate the grill. Will definately be using them in the future.
Cool store.
Americo did a great job for us! He communicated clearly along the way and was thorough in getting our grill even cleaner than I expected!
Excellent customer serviceExcellent job.Highly recommend this company
The technician did an incredible job cleaning and restoring my outdoor stainless steel grill!
I was expecting better for the price. The technician did not do a good job cleaning up the mess associated with cleaning the grill. Plus, the grill ignitor has not worked since the grill has been cleaned. I left the company two voicemails asking to call me so I could talk to someone about my ignitor not working. The company has not returned either of my calls. I will use a different company next time my grill needs to be cleaned.
Had grill service and inspection done. Weeks of no communication, days of trying to get a hold of someone, or to get a callback. Someone (who the company apparently didnt even know) came back to finally replace the igniter (4 weeks later), find out the manifold needs to be replaced. So, what was the inspection for?? No communication after, no part found, no offer for even a partial refund on $400 grill cleaning.
Nathaniel was excellent. The grill was in bad shape.Now, it is like new.
Got my grill back in great shape and saved me money doing it!
At, Texas Grill Masters you are their primary focus. The technician showed up on time, he was focued on the smallest details, from start to finish informed us on what to expect and set an expectation, which he far exceeded. I will be definitely be using TGM TGM again and would refer to friends and family.
Great service made it look and works great office staff very friendly
GREAT SERVICE!! Highly recommend for cleaning and inspection of grill.
On time, very professional, explained everything in detail, grill was so clean!
They did a great job! Exceeded my expectations!
Highly recommend! Blew me away
Prompt, Courteous & Overall Excellent Service
BBQ Grill Cleaned and Serviced.
Impressive!
Love Texas Grill Master