Service was stupendous!Endbetter.life

Outstanding customer service!! I had a problem with a bag and Brooke got the part to the store and Jennifer and another employee fixed it so I was able to use it on my flight 36 hours later. Tumi is great in general, and the Avalon store was super, but Brooke was the only person at the 5 stores I called who was able to solve the problem completely. Congratulations

Great service. Was able to get jacket order for my husband placed and shipped before Christmas.Quality well worth paying for, wonderful gifts options.

Poor Customer SupportIve purchased many Tumi products and continue to question if I should continue to do so. I recently ordered a Tegra piece of luggage online. It was larger than I anticipated, however I was looking to replace and older short trip V3 piece. I wanted something similar, but more durable. When it arrived, I unfortunately realized it was the same size as the Alpha 2 I already have. I understand I did a custom accent kit, but I was hoping to exchange this for a smaller/lighter piece. Tumi doesnt like to return what they call custom, even though its only a patch held on by tape which they can easily replace. In some cases, Tumi has been very helpful in these situations, and since we are loyal customers, I was hoping they would work with me. I was willing to keep the accent kit if they would just help me with the exchange of the luggage. Instead, the woman was very condescending and lacked any concern. If she didnt give me a too bad for you type attitude I would not be writing this review. Its sad you spend so much on a brand and the customer service/support can be less than desirable. Her only concern was that I already purchased something and didnt want to help unless I a new buyer. Disappointing. I am hoping I can at least receive the 20% discount since I purchased this just days before the sale started, but I am not getting my hopes up.

First time visitor to store and the Tumi Brand. Aubrey was extremely kind and professional. He represents the company very well.

Great service. Super kind people.

Thanks for being so nice and accommodating!

Sales person not helpful with regard to an exchange inquiry.

Good selection of TUMI products.

The service is absolutely outstanding!!!!

Wide range of luggage options.

Nice

Quick, and easy...