Great experience! I didnt have to touch anything got a new phone and its set up just like my old one as if by magic! Highly recommend.

Thank you to the store manager, Liz for helping us get our new devices and Eric for his excellent customer service!

Nick was incredible from my experience helping me with my upgrade and experience Amanda and her new hire Josh were also very helpful and pleasant to deal with with experience and professional manner’s that were genuine

I had an issue with my trade-in, AT&T kept giving me the run around and my trade-in window was closing. This store helped me tremendously. They are extremely polite, patient, and knowledgeable. The wait time can be long but its worth it for the customer service and the peace of mind knowing that you will have a resolution before you leave. Definitely going to shop for upgrades with them in the future and not online.

The gentleman I talked with was very kind and knowledgeable. Very helpful.

Nick tooklotsoftimeand patience to explain in d etail everything to us.thank you so much for all y our help.

Poorly staffed store wanted 40 minutes just to pay a TV bill, Im done with AT&T DirecTV

ATT was not able to port my number over from US Cellular in spite of being an ATT customer four days from making the mistake of switching to US Cellular and wanting to switch back well within the window to change our mind. We spent hours on the phone with both ATT and US Cellular port departments with no resolution. As of this text, two days later, one of us has a working number and one of us does not. In this age of technology- this is insane.

Nick was very helpful and professional

Over the past few months Amanda at the Augusta AT&T store has been invaluable to help me sort out what phone to upgrade to and the plan I should have. She has been faithful and patient throughout the whole process. She’s an outstanding employee of AT&T as far as I am concerned! Thank you so much for being a great service provider for my telephone service.

I was promised a new phone to trade in my working three g device. When I got there they told me when because Have used an iPhone either account I could not get my free phone

The customer service clerk named Marissa had other things to do like take personal phone calls talk to her boyfriend but not helping us with our phone service we got the feeling she didnt want to be there .5 star

I started new service with you based on the service monthly fees and phone offer. I was told I would be paying $5 a month per phone for the 2 IPhone XRs I added to my plan and now Im being told I need to pay $15 per mo per phone for 30 months and the only remedy I have been given is to give back the phones for different ones and pay a restocking fee. I will be pursuing rectification for this as soon as I can get back to the Augusta location when the manager is there. Hopefully this Saturday. Needless to say not a good experience to fight for what you were offered.

Mark made the process of getting a new phone fast and easy! Highly recommend this location.