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Boost Mobile
2121 S Main St, Bellefontaine, OH 43311, United States
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Boost Mobile

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Mi
Review №1

My experience was the best by far my concerns were put to rest and ease. Ill definitely come back to this location.

Ni
Review №2

I went to this location and Kaylee was the manager she did an amazing job at customer service my phone wasnt working or staying charged. She changed the sim sold me a nEw charger and sent m3 on my way. She was so polite and courteous. Had a big smile on her face and didnt even hesitate to jump right in a ND help fix the problem. Very professional and shes been trained properly to do her job very well. She made me feel like I was right at home. Thanks Kaylee u did an awesome job. I appreciate ur concern and ur customer service was amazing. Good luck .

Be
Review №3

Kailey and Tony were very helpful setting up my new phone. Kailey especially went out of her way to get answers and show me how to get apps and use the phone. Thanks

Mi
Review №4

Kaylie was very helpful. I am very happy.

Jo
Review №5

Kailey and Tony were very helpful in setting up my new phone. It was very much appreciated.

Bo
Review №6

Kaylee at the boost in bellefontaine was amazing she helped me get through my anxiety with getting a new phone

Ch
Review №7

We went in to boost yesterday to set up a plan for our exchange student that already had a phone. Unfortunately the phone wasnt compatible with Boosts network, but the gentleman working went out of his way to help us figure out our options and locate local suppliers that the phone was compatible with. He was incredibly knowledgeable and friendly and I cant rate our service high enough.

Je
Review №8

Emily helped me transfer everything over to my new phone from the insurance company. I was in and out quickly. Always fast and friendly. I highly recommend this store!

Ci
Review №9

Always very helpful with all my questions. I like being able to drop by. Service in the WL area stinks. Servers are frequently down dropping calls, etc. I like their low monthly rate.

Ni
Review №10

Came in yesterday to set up a new phone and line. Everything is going great. Tony was wonderful. A real funny but polite guy. The whole experience was great. Thank you!

As
Review №11

Great staff here today! The lovely Sean helped us with the amazing customer service!5/5

De
Review №12

Emily was very very helpful and kind. Appreciate her help so much .

Ro
Review №13

My guy fixed my phone and told me everything I need to know ty sean your awesome

Wh
Review №14

Had the DM Tony help me 15 mins before he closed and he stayed over to make sure i had a phone! Thank you!

Ha
Review №15

I had a good experience at the Bellefontaine StoreEmily was really helpfulWith my phoneAnd

El
Review №16

Sean was very helpful and very knowledgeable! He went above and beyond getting me set up with my phone! He even helped me pair my phone to my car!Thank you sean

Mi
Review №17

Went to get the upgrade on my stylo 6 an its trash !! Cant call or text anyone or recieve calls or text. Its been days an i havent had a working phone . i have kids who have appointments that im missing because of this. I demand a reimbursement !

Jo
Review №18

Emily was a very big help she got everything recovered from my broken phone. Excellent customer service

Al
Review №19

She is a very nice person and very helpful

Wi
Review №20

Sean did an amazing job, I really appreciate everything hes done today. Extremely helpful, and honest. He helped me choose a new phone, he set up and transferred everything! Best experience, he deserves a raise! I wont be going to any other boost mobile!

Ch
Review №21

Was told we may have to change our plan, due to a phone issue, but Sean was able to call customer support and get everything taken care of! Definitely went above and beyond!

Ca
Review №22

Great service.. Sean was helpful and excellent to work with.

Ma
Review №23

Emily goes above and beyond for me every time i come in! She is fast and very friendly. She solved all my issues quickly and is great at multitasking with multiple customers! Highly recommend Emily in Bellefontaine!

Lo
Review №24

I always come here. Emily was amazing and helped us save cash. Real fast service

Ji
Review №25

The best boost store there is! Leaving this store with no worries thanks to Emily! She helped me set up my new phone, saved all of my contacts and pictures and I was in and out very quick! Thanks Emily!

Ed
Review №26

I am a truck driver and needed another phone in a hurry. SEAN WAS ON IT! He laid out my best options and was very knowledgeable. Not only that but he was meticulous at putting my glass saver on. Customer service at its finest.

Da
Review №27

I came in today to the boost store in Bellefontaine and Cameron Did an amazing job setting me up with a new phone while keeping my old number. Transfered all my stuff over too! Amazing service.

Sh
Review №28

Sabrina and Tony were amazing. Very detailed in helping me out! Thanks again guys!

Pa
Review №29

Sean is fantastic! Great customer service!

Al
Review №30

I visted boost today Samantha was very helpful! She knew what she was doing very well the phone wouldnt connect to boost service. She was very helpful on a new phone. She also put the phone together with service and attachments very efficiently. She also was an amazing with knowing all about boost and even the newest updates on the business and phones. Thank you boost!!

Am
Review №31

This store is so amazing. Tony was so polite and helpful we got exactly what we wanted and was very knowledgeable.

Mo
Review №32

Very friendly, knowledgeable, and quick! This has been my favorite boost store for a long time! Love the service!

Ka
Review №33

Emily and Cameron were great at helping me upgrade and transfer all of my stuff! very friendly! thank you Emily and Cameron!

Bo
Review №34

Emily helped me switch from Jitterbug. She set everything up for me. I was having doubts about getting a new device but she walked me through how to get where I need to go on my new phone. I will definitely be back with any questions I have! She is fast friendly and patient!

No
Review №35

Shawn did an amazing job getting my service turned back on thank you.

De
Review №36

Sean did a wonderful job at explaining things and being acxurate. Very pleasant fella.

Ji
Review №37

Today I came into boost looking to upgrade my phone. Sean was a tremendous help! He help me choose a phone and I ended up getting an iphone. Ive never owned an iphone before but Sean showed me all the differences between android and iphone, and all the new navigation features. That was AFTER he transferred all my contacts and photos to my new phone. He was polite and helful, he set me up with an iCloud and I was good to go. By FAR the best phone buying experience Ive ever had! Go to the kenton store if you ever need help and want good customer service sean rocks! Give him a raise

Ha
Review №38

Ashlyn and Tony were absolutely amazing!! My phone wasn’t working because of bad service and they were able to work with me to get it rearranged and fixed! I’m so thankful! Took less than an hour, they were incredibly sweet and funny :)

ti
Review №39

Sean did a good job helping choose phones and get us activated! Excellent employee, friendly,kind and helpful! Thank you!

An
Review №40

Samantha was very helpful on finding a phone with more storage and was newer. After having the same phone for 3 years it was a much needed upgrade. Thank you so much.

Wi
Review №41

Chantal was very helpful and nice. She was also working with Emily who was also very helpful and helped my situation. Thank you very much Chantal and Emily.

Ra
Review №42

Dis an excellent service. Would highly recommend this store. Staff member was awesome

Rh
Review №43

Shawn was very helpful and knowledgeable was a great person all around explained everything to me as well as great explaining the ins and out about the phone. Was very satisfied with him and the way he was respectful and patient

Ju
Review №44

Absolutely best place to go if your phone is acting up. They have some really amazing workers but the best one Ive met is Whitney she was right on top of figuring out how to get my moms phone working again. An kept us occupied with conversation so we werent getting bored one of the best workers Ive ever met. Now thanks to her my moms phone is up an running again we will be forever grateful for her amazing work.

Ke
Review №45

Tony was awesome very personableVery knowledgeableThanks tony

Sa
Review №46

Amazing experience with boost definitely will always use boost mobile.

Em
Review №47

Fast customer service, and great help thanks for all the help Emily and Cameron.

Du
Review №48

Samantha was great. The upgrade went smooth and quickly. Ill only be visiting when shes in, very friendly!

As
Review №49

Great store! Tony was very friendly and patient and very helpful had great attitude

Ke
Review №50

Sean was extremely helpful and kind. We would definitely recommend his service to others. Thank you.

Di
Review №51

Sean was awesome! so helpful made sure I didnt leave unhappy

Jo
Review №52

Outstanding service great customer experience. Thank you Sean!!!

Na
Review №53

Went in to pay my bill and was awsome service from tony

Go
Review №54

I needed help with my phone, and I didnt know what I would do. Thought about returning it, but sean took his time showed a lot of patience and we ended fixing problem. Definably recomend using boost, and the people here are amazing

Ke
Review №55

We dealt with sean here. He did absolutely amazing helping us out. He went above and beyond to help us get another phone added to my plan. Thank you soo much!!

Ra
Review №56

Years ago, we purchased a plan for 4 lines for $100 forever. Supposedly, we could update phones. As long as we stayed with Boost, we would never pay a nickel more per month, not for taxes, fees or anything. Now, we purchased new phones online at Boost. When we went to the local store to switch the phones, we were given the runaround and told we would need to update our plan...that is, we would need to start paying more. Once they were bought out, their new owners do not want to honor the contracts. Hopefully, they will change their minds and find us the proper sim cards to make things right with us. In my granddads day, business was done with a handshake. Now, companies dont want to honor their written word.

Ma
Review №57

Sean is an amazing worker and should get a raise. He helped me and my mother get the best phones we could get and showed me the best speaker. He was nice and sweet and should get a raise. If there was a word bigger then thank you i would tell him.

Ju
Review №58

Sean did an excellent job helping me decide on a new phone!! Very knowledgable and helpful!!

Di
Review №59

Emily was such a huge help! I came in and got a new phone and she took care of me and other customers quickly and she was very knowledgable! I highly recommend Bellefontaine boost! She even got me in an old email I thought I lost!

Je
Review №60

Tony was great he explained everything in such a kind and informative way. I am so happy i came to Boost mobile Bellefontaine. Ashlyn was super nice the two of them seem to really work hard on making customers happy..

cl
Review №61

Emily wasReally helpfulland took care ofAll my phone problems. She was very helpful and we all need more people like Emily

Ca
Review №62

Sean was very help with setting up my new phone and took the time to call and transfer my service for me.

ch
Review №63

I enjoyed my visit at boost mobile Samantha was a awesome cashier and very kind definitely love boost

Ch
Review №64

Love Boost!!! Amazing service. Staff is always super friendly and helpful and quality for the price.....you cant beat it.

Ju
Review №65

Sean was amazing! He really knows his stuff!

Sa
Review №66

Enjoy having some place and get help when i need it . they are very kind and helpful

Ca
Review №67

We came today an got helped by Samantha was very helpful. An was really nice an helpee us out great

Br
Review №68

Easy porting in lines! Customer service was amazing and the sales rep helped get my daughter the phone she loved for her birthday!! Thank you boost!!

ly
Review №69

I’ve been with Boost for years, Kerri originally set our phones up and always provided great friendly service each time I came in, Kerri has been gone for a while and I always dread going into the store as they are usually unfriendly and just awkward. I’ve even considered changing carriers for this reason,Today I met Whitney she was very helpful, friendly, and was able to answer all my questions, hands down my best experience at Boost in a long time! Thank you Whitney for getting us set up fast and being so friendly 😊

Ho
Review №70

Samantha was the greatest. And super funny. Really made my visit fast and enjoyable. Fully recommend her to anyone!!

As
Review №71

Not only did they have the phone we wanted in stock but Emily had great customer service, was patient and helpful while we were switching carriers to boost. Thanks Bellefontaine Boost!

Da
Review №72

Came to boost to get a phone and ended up buying 3 because Emily was very helpful and knowledgeable about everything would recommend this location to anyone

Sa
Review №73

We had samantha and she was awesome!!!!!! She got right to the point and very jus all around nice. Now sean was okay but deff needs to get it together

Li
Review №74

Hanna and Emily were awesome! They set up my new transferred all my old data. Super great customer service.

Ap
Review №75

So my husband and i bought news phones last week. Had nothing but issues with this new network. But let me brag a second on the store manger Emily!!! She went far and above to help us with this issue. She did everything in her power to ensure we dis not leave Boost. She needs a raise and some recognination.

Ro
Review №76

Sean great employee. He hooked me and my family up with great phones and he is the best service person IV ever met.

Ro
Review №77

I absolutely love Boost Mobile. Bellefontaine location is such a friendly store. Ive been with boost for 5 years now and cant complain. Definitely recommend this store.

Ma
Review №78

Fantastic boost store. I’ve been to quite a few. Service was excellent. Drove from Wapakoneta because they had the phones we were looking for in stock. In and out quick. Will definitely make the drive for our next phones.

St
Review №79

Samantha was very helpful she got everything setup for us i would 100 percent recommend

Be
Review №80

Always very nice and helpful! Quick service and great deals! Had boost for years! Will continue to go here for all my boost needs! Thank you guys

Da
Review №81

Sean is a real good guy, real nice to talk to, will do anything for you, and theres no one better! The girl that works there sent me home and said Id have to come back tomorrow for sean to help me, thats no good

Ro
Review №82

Great service sean helped with everybody come here you wont be disappointed

as
Review №83

Love it ..fred is the best because Emily was there

Ap
Review №84

Transfering back from Verizon Samantha and Emily, stoid their ground with transfering our numbers 8n. You two rock

Ta
Review №85

Samantha was totally awesome. Extremely friendly and helpful.

Di
Review №86

Workers were amazing and helpful they were chandal, and emily.

An
Review №87

Great and friendly customer service from Johnathan today!! He had the patience of a saint when it came to my boost up and putting four of us on the family plan. My new phone was defective right out of the box but he handled it so professionally and made sure I he got the phone I wanted brought to the store since the defective one was the last one he had!! His patience didnt run out there and he kept his professionalism and friendly demeanor even when a second new phone of ours had issues. Definitely great at his job and highly recommend him!! I cant leave Brittany out of this either. She was also wonderful when I initially stopped at the store to inquire about the boost up and getting on the family plan. She answered all of my questions and helped us to decide that the family plan was right for us!! Great store, great service and great employees!!

Da
Review №88

Emily and cameron were amazing....

Sa
Review №89

I’ve delt with both employees and I personally will only deal with Samantha she was amazing and went above and beyond to help me. Had to come back the next day and Tony was amazing and helped us.

Ch
Review №90

Emily was awesome! She was so knowledgeable.

Me
Review №91

I came in with a very broken phone. Sean took the time to explain all my options and phone features. By the time I left my new phone was completely ready to use and I had a basic understanding of it. Great customer service!

De
Review №92

Chantal did a awesome job on helping me out

An
Review №93

Sean and Whitney were very helpful!!!! Sean did an amazing job setting everything up for me!!!! And the screen protector is damn near spot on!!! They made it super easy to Boost up and transfer everything from my old phone to the new one!!!!!! Thanks again guys, your Great!!!!

Te
Review №94

Whitney has been great today, she had to spend so much moving over our infro from our old phones. She never complained once! Great customer service....

Be
Review №95

Customer service was fantastic! Thanks to Sean and Avery for taking the time to answer all of our questions with extreme patience, boost now has 4 new customers and we have more affordable phone service. Two thumbs up!

Pe
Review №96

Great customer service rep, sean was very knowledgeable and professional

Ap
Review №97

Emily was great,very helpful!

Ra
Review №98

Excellent customer service!! Sean was very knowledgeable, and patient. I dont know alot about cell phones and he set me up with just the right phone! Highly recommend going to this location in Kenton staff is A+

Ra
Review №99

My mom and I decided it was time for new phones. I was running on an IPhone6, she had a 5. Both phones worked and had active service. We decided to take advantage of Boosts advertised plan. Switch a line, get an Iphone 7 for $50. I went in Saturday afternoon. Switched both of our numbers. We were activated on their new network. I left the store with two phones with no service. And the promise they would be working within 24 hours. Sunday afternoon, we still have no service. We went back to the store. The very nice lady working explained that the new network was a disaster. Another customer came in while we were there to return part of her purchase. She had been activated on the new network at the beginning of the week and still had no service. After spending 3 hours in the store, we left with the phones that still had no service and the promise that they would be active on the OLD network within an hour. Monday morning we still had no service. Back to the store. After two hours of tech support we were told it could be another 24 hours for our phones to be active. This was an unacceptable arrangement as we HAD to have phones going into the work week. The store manager, district manager, and store owner were all unable to help. We couldnt return the phones and have them activated on new numbers. They didnt have any replacements. They wouldnt upgrade the phones. The promise of service within 24 hours and an account credit was the best they could do. They said we could return the phones. We ended up having to get two new phones through another carrier. Our numbers couldnt be transferred as they were tied up with Boosts network. We returned to the store, returned the phones. They refused to refund the money for the months worth of prepaid service on both lines. And the account credit is only good in the store. It has truly been a disaster. We lost our numbers, gave up service that was already paid for on our previous network, were not given service as advertised, and ripped out of money for service that Boost didnt provide. I intend to file complaints with the BBB and AG. And anyone else necessary. So, be warned, our local Boost store is a joke.

Da
Review №100

This location is great!!! Kayla and Whitney were so helpful and nice. They answered all of my questions. I recommend anyone to go see them in kenton.

Information
18 Photos
100 Comments
4.8 Rating
  • Address:2121 S Main St, Bellefontaine, OH 43311, United States
  • Site:https://boostmobile.com/stores/offers?utm_source=google&utm_medium=lastmile&utm_campaign=0018000001ZsLcbAAF
  • Phone:+1 937-404-4068
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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