Kurt was a great help and very patient through a difficult process. I dont think it should be so hard to switch phone providers, but it is, and he was great about it.

Only if could give zero stars! Staff doesn’t have complete knowledge about products. Charging for services not mentioned in conversation and trying to make it up by giving discounts on accessories which are over expensive and useless. Have spent so much time talking to same issue with 10 people and still issue is not resolved. This is not a direct Verizon dealer and staff is always asking for people to give full rating surveys.

The first time I went to Verizon. I was under the impression that I was going to finance a phone for my phone plan. Turns out that the guy changed the contract just before I signed to have it as a phone rental. So I have to pay $40 extra a month for my rented phone for two years. Tried to fix it and they said I was bound by contract and tough luck. Not only that, that same phone blew up in Vegas and I had to order a new one. I guess I left the old phone in the hotel cause someone found it and sent it to me two months later. Verizon charged me $200 for the device and said it will be taken off when they get the phone. Well I sent it and now they refuse to take the charge off. I dont understand how thats legal. On top of that, the auto payment stopped working and I didnt know, without warning, today they turned off my phone that I use for work. That phone is how I make my money. Now Im constantly being thrown between customer care and financial services going over the same dialogue over and over and over and over. They created it to be a loop to drive people nuts and give up. They wont reactivate my account so that I can make money to pay for the account thats over due. Now I have to go start a new phone plan with a different service so I can pay that bill and then get charged for cancelling my contract. This company will scam you and screw you over first chance you get. And being a business owner does nothing when It comes to this company. I cant believe I even trusted this company.

The guy in a suit was stupid and didn’t understand that Verizon was cdma

Really bad customer service