Nice staff, easy parking, and clean space. I never had rolled ice cream before, it was creamy and tasty just like my nitro ice cream. We had the strawberry bomb and mango tango. Both treats were creamy. It was nice to see them made to order with fresh fruit. Since everything is made to order and they are just opening, be patient. Its worth the wait.We will be back

Perfect location! My boyfriend loves this kind of ice cream and he comes just to this guys, they are doing a really good ice cream.

Decided to come here for dessert with my son, his girl friend and her family for my sons 14th birthday. It was so fun and really delicious. I loved how the icecream rolls didnt melt like regular icecream does. They have a nice selection of toppings to choose from. The coolest thing was the liquid nitrogen cereal balls that my son ordered, dragons breath, and he did actually have smoke coming out of his nose! It was awesome!

Amazing process. Owner is super cool. Ice cream is delicious. If you’re in the neighborhood DO IT. You see it made in front of you which is awesome.

Very nice and helpful owner. Excellent ice cream. I’d often come back for the variety of other products.

A delicious experience! ❤🍧

Friendly staff, creative menu with topping options; tasty rolled ice cream. Its the best one in the suburbs. My personal favorite: strawberry cheesecake!

Great rolled ice cream and super helpful staff if you aren’t sure what to get or how to top it.

What a concept...N2 your cream and get a Nitrogen creation! Try Dragonballs and a Rolled creation! Kids loved it

Cool for a one time visit.... for me...My kids on the other hand want to go every weekend! LOL...All of the excitement about the ice cream that smokes, was definately worth the visit. The rolled ice cream is delicious. The smoke puffed thinggies arent really ice cream, nor do they really taste like anything. Some are big cereal balls, the others are Cheetoo like balls. In my opinion, its pretty pricey. But worth the experience..

The camper icecream is amazing would come her again!!😃

Okay rolled ice cream. Nothing special. Funny names though. Got the 50 shades of grey and feel like the nutella overpowered everything.

Amazing rolled icecream! All at a reasonable price.

Super delicious ice cream made in such a fun way!

Awesome icecream. Delicious

Had high hopes for this place. Tried the dragons breath which is basically cheese puffs mixed with a chemical that make it smokes. Way over priced $5.49 for about a minute of smoke. Small kids will think its cool but figure out later its not a big deal. Staff was nice, but the owner was there helping but plays to much of an over inpatient Dad to customers and staff. I gave this 2 stars because its a one and done place.

Very good ice cream but definitely overpriced.

Great flavors for both the rolled ice cream and the boba! My kids especially like the mango boba. I also appreciate the friendly service!

Poor customer service, ice cream was good though!

The customer service was very good. The ice cream rolls were delicious. I definitely recommend.

It was lovely! I loved it great service and ice cream definitely recommend!

Pretty good place and tasty treats! Just didn’t like that the cashiers were touching money with their gloves and touched our food 😐 pretty unsanitary if you ask us, please be careful!

Amazing! The ice cream is so creamy and delicious 10/10 would recommend!

My kids love the rolled ice cream. You get 3 toppings of you choice.

Very Good !!!! I tried the Strawberry Fruit Tea, it was good. The topping that I had which was strawberry popping boba is very good. The dragon balls were okay. The staff were very nice ! I would recommend coming here :) !

Delicious decadent rolled ice cream. Friendly service though a bit pricey.

Cant wait to go back and try something different! Service was great and rolled ice cream was sooo good!

I really enjoy this ice cream even though it is a little more on the expensive side its very good! I love watching them make it, the staff is also very kind-

Expensive, long wait but you have to try it once l

Everything they make tastes wonderful! I’ve been going there & telling all my friends about it. Even though they’re busy most of the time, they manage to make everything good each time!

Definitely a great place to go!Friendly staff, catchy music, & great ice cream!

I love the boba, would just like if you could open a little earlier

First time visit here I enjoy their ice cream this deserves a 5 stars 💯💪

Good ice cream and fun to watch them roll the ice cream .

The ice cream was good but was a wait to get ordered on.

Very good costumer service and amazing ice cream. Very unique as well!

Nice treat to get custom ice cream. Quicker than I imagined. Wife loved it (ice cream critic).

They had great, friendly customer service and tasty drinks.

Liquid nitrogen cooled ice cream is actually the smoothest ice cream Ive ever had. All of the items weve had on the menu have been fantastic. Definitely worth the trip out.

The page was nice and easy to find things on it

Super cool guy made us our bubble tea and rolled ice cream. Both choices were amazing but Im definitely coming back for the bubble tea!

Awesome ice cream

Such a fun experience. The kids and I enjoyed watching each order be skillfully created. It was a long wait, but I am glad we had the experience. Dragon breath pictures/videos to be treasured forever. And the rolled ice cream was delicious!

The ice cream here is huge servings, deliciously creamy, and great flavors. Could use some more instructions with the ordering though, since its not your typical Ive cream shop. But they made it up quickly, its made to order, beautiful presentation. Not tons of seating inside, maybe 15 to 20. Clean. But fun. Will be back. Great summer stop!

Customer service could be improved. Wed never been there before and we werent offered any suggestions or even greeted when we walked in. The rolled ice cream was good but I wasnt super impressed. I wouldve been just as satisfied with a pint of Ben and Jerrys. Its expensive but a fun treat once in a while I guess. I probably wont be back.

Awesome rolled icecreams and boba teas! Friendly and nice owner. Quick service. Nice place to hang out with family/friends. Place is clean and spacious. Definitely recommend!

Nice clean place for some good rolled icecream. Variety of toppings is huge! Friendly service and good ambience.

The way the ice cream is prepared is certainly different than what most would expect, but it provides a unique experience as well as an end result that has great flavor as well as texture! You must try this out when you have the opportunity.

Awesome place ! I would highly recommend this place. Very friendly staff and very tasty ice cream. If you are in Chicago definitely visit Snow Factory !

They are no longer in business, however hours are posted as if they are in business.

Dragon breath is way overpriced and honestly taste disgusting I I had high hopes for this place and even recommended it to a few but you shouldn’t or Atleast don’t get the dragon breath it just smokes and taste nasty

One less star becausePRICEY... toppings are 50 cents each ....even for a chocolate or caramel drizzle!!!Long line... Though I didnt wait long.Service is ok. Nothing special.Taste is great i got three different rolled ice creams without toppings...mango tango, salted peanut butter and Oreo wonderland.All were equally delectable.I would definitely go back.

Pretty sure they are closed

Amazing ice cream, delicious, lost of flavours, highly recommended 😊😀

We tried it for the first time and loved it! The flavors were great, and the service was friendly!We loved this place at first, but now they never wear hats, and I will admit, hair in my ice cream is a bummer.

Got the strawberry tea with strawberry boba. Delicious!!

Very delicious. Everything is made fresh in front of your eyes, meaning it is prepared just for you besides the usual prep work. I would totally recommend it.

Unique ice cream treat! So many great flavors. Try the ice cream rolled or out of the mixer.

Fun ice cream and the kids love the dragons breath!!

This place is amazing ! Totally loved the place and the Ice Creams. The menu is very creative and has a lot of flavours.

Delicious ice cream wether you choose rolled or nitrogen. Have not had the other options but cant beat the texture and quality of their ice cream. Customer service is friendly and definitely quick. I would recommend this place to anyone looking for an amazing experience.

First time as I am a visitor from out of state and when I walked in I was greeted, and was asked what I would like. I asked the young male behind the counter what would he pick if had to. He gave me two choice and o went with 50 shades then he asked me what I would like for toppings and I told him whatever he would put on his to put it on mine. He did; I paid and thatvis why you always ask the people that work there what they would do! Best Rolled Ice Cream

Really good ice cream. Had strawberries, bananas, caramel and chocolate. Delicious! A little expensive, but its fun for the treat.

The rolled ice cream was the bomb. However, the dragon breath cereal ball was just okay. I would recommend that you share one cup with the whole family. I will be back to try the dip n dots type ice cream..

Good ice cream great service

Really fun to watch them make the ice cream! Kid friendly!

First time here and loved it. My new favorite oce cream place

Man this place is soooooo cool if youre in Chicago and you like ice cream I highly recommend this place science is cool

Great experience! Awesome place. I had the ‘mint to be’ ! Best ice cream I’ve ever had!!!

This is such a cool place. We love watch them preparing our orders, but the evening and weekends can be a bit too crowded so the wait is very long.

Very nice rolled icecreams, nice flavors and toppings! Service is also very good...owner who was also making the icecreams is very friendly & welcoming. Kids had fun watching him make their rolled icecreams & nitrogen icecreams! Definitely recommending this fun place!!!

Absolutely the worst customer service ever. 6 kids standing behind the counter all on their cell phones. Walked in and not one of them looked up and acknowledged us. We left. I will call the health inspector since cell phones should not be present where food is being prepared. I will not nor recommend ever going here. Actually deserves a ZERO rating.

The worst when you get smores ice cream you suppose to get gram crackers,marshmallows, and chocolate but you only get gram crackers. So my opinion the worst rolled ice cream store and i had way better

The rolled icecream is very good and is fun to watch them make it. Plus free toppings!

Best Ice cream place ever. Ice cream is so smooth and creamy. Never had anything like this before.

One of the best desert places around.

Matcha ice cream is delicious. Mango Tango rolled was great too. We will definitely be back

Good rolled ice cream! Slightly overpriced, but great ice cream. Dining area is rather small, but the experience is what makes it!

First time tried and the whole Family loves it. Portion sizes are too big for kids.

Very friendly staff even when you go in at closing. Ice cream was fun, different and great! Highly recommend!

Yummy rolled ice cream and other treats

Heather was so nice and helpful

Great bubble tea!

Fun concept but taste was nothing special. Liquid nitrogen Dragonball didnt taste good and made tongues.

It was an awesome experience, had Fifty Shades of Grey, and it was really fun to see my icecream made in front of my eyes in 3 mins, will definitely come again.

Fun and different. Didnt much care for the fruity cheeseball things. But the ice cream was the smoothest Ive ever had. My daughter likes the rolled ice cream. So glad they cleaned the place from the previous business, Cupcakeology!!

Customer service was bad. First time going and had no idea what I ordered even after asking what everything was and got no explaination. The rolled ice cream was good but most likely will no be going back.

Ice cream was super creamy and delicious! Great presentation! Would define go back!

My daughter loved this place! The rolled ice cream is good.

Very delicious, and the rolling of the Ice cream is pretty cool.

Awesome experience and very tasty ice cream flavors. I cant wait to go back!

Delicious bubble tea and of course ice cream!

GREAT ICE CREAM, BEST ICE CREAM IN CHICAGOLAND, must try!

Ice cream and bubble tea. What more do you need?

Great place, always eating here, never dissapeared

No one answers the phone. We came here twice and had checked hours online but they weren’t open. No hours posted on the door either.

Best quality ice cream in town ! Best bang for you buck !

Its an experience and delicious one at that!

The dragon breath i got was only smoky for like 5 seconds and the cereal balls were stale and had no flavor

Good service, delicius flavors and I loved the new idea about the eat ice cream!