The best. By far. Dr. Xiong listened. She communicated so well and tried to understand exactly what was going on with me. She repeated back what I would describe to make sure she had it right. And instead of making a correction that might work, she referred me to a specialist to make sure it was what I needed. If ever asked, Ill be referring them here.

1st time using Visionworks and this location. Havent gotten glasses or sunglasses for several years and was looking for something different and updated. Tanya and Wendy both assisted me. Wendy asked what I was looking for and started pulling multiple pairs for me to try on. Tanya came over after finishing with a customer and they both gave opinions as I proceeded to try each pair on. We narrowed it down and Tanya finished the sale for both pair by contacting my insurance and working numbers to get me the best price. Pleasure working with both ladies and would definitely recommend their location. Hoping my glasses come in soon and Im as pleased with the glasses as I was my initial visit to the Brookfield store. Thank you Tanya and Wendy for your great customer service 👏

Tonya is great! She picked out my friends glasses perfectly right away! She was so sweet and cracked a lot of jokes. I totally recommend her!

Jennifer was a big help, they took me as a walk-in, and the process was quick and easy!

Tonya was extremely helpful and a joy to have. She deserves 10 stars. Thank you for making me feel special.

Jennifer was great to work with and so helpful in picking out a new pair of glasses!

This was my first time getting glasses at Visonworks, and my experience here was much better than previous places I had gone to. Tanya was really helpful at finding me the perfect pair.

Jennifer is an AWESOME person! She has patience, a fun personality, very knowledgeable in her work and a people person! Great to have her on staff!!! THANK YOU JENNIFER for dealing with 2 crazy ladies that truly appreciated your assistance!

Had an awesome experience at Visionworks. My first appointment was cancelled but they rescheduled quickly and got me in right away. The woman who did the initial eye tests on me was really nice and clear about what she was doing. The doctor was really knowledgeable about my eye condition and helpful in finding the best fit for contacts. Then Tonya helped me pick out the cutest glasses. Kind, sweet, helpful, and efficient! Great employees here, will definitely be back.

Excellent service, wonderful staff. Jennifer did everything she could to streamline our experience and save us money. Very happy, highly recommend.

Tonya was the bomb. So helpful, I found a perfect pair right away. THIS WOMAN DESERVES A RAISE.

Jennifer at the Brookfield store was so helpful! She helped me select frames and helped me get the best deal! Highly recommend!

This is my 2nd visit here at Visionworks in Brookfield, WI. My experience each time has been absolutely awesome! Today, I went in to get my annual checkup and was in need of some new glasses (as well as contacts). I was about to pick out some frames and the doctor had called me back to do my exam. During my exam, Tonya picked out like 10 frames for me to try on, ones that she thinks I would like and set them aside for me... and let me tell you, let this woman do the shopping for you! Absolutely impressed!! It was hard to choose, but I eventually landed on a pair that I liked and she thought so too!Tonya - thank you for your assistance today and for being so kind & funny! You make the whole process easy and entertaining.If youre someone that dreads going to the eye doctor or picking out frames and going through all of that, go see Tonya. She will surely hook you up! :)Will be going back again, may even stop by to say hi to Tonya! I feel like we could be besties. haha.Thanks again!!!

Had an appointment for new frames and lenses.The staff members were all very friendly and welcoming. Positive and pleasant environment.Tonya helped me through the process. Her knowledge and expertise put me at ease. She’s easy to talk to. I love her fun and upbeat attitude. My heart is still smiling! Great overall experience!

Tonya is amazing! Wonderful service! I will be back!

Tonya (not sure of the spelling) gave phenomenal customer service. I cannot stress enough how valuable she is to the store. She is very personable and helped my son find the perfect glasses. She stands out from the rest of the staff and deserves to be recognized. Thank you for a wonderful experience.

Tonya was very helpful with finding the perfect pair of glasses for me.

Today I was taken care of by a few wonderful ladies. The doctor was awesome and very personable. She made me very comfortable. Tondalaya Lyons was super sweet!!! She made me feel like I was meeting with an old friend... I will definitely continue my eye care here at this location!! A smile and genuine kindness goes a long way and you ladies did a wonderful job!!!🥰🥰 Thank you and happy holidays!!!

I had a great experience at the Brookfield Visionworks. The entire staff was friendly and attentive. The doctor was efficient and helpful. Tonya helped me pick and order my frames. She was upbeat and really knew her stuff. I was so impressed. Highly recommend!

Extremely rude and unhelpful. Very rushed and make you feel like youre a burden just for asking questions. I had an appointment for a contact class, and instead of helping me when I arrived for my appointment, they told me to watch a video while they helped someone else who had an appointment after me, and made me sit there waiting. Thankfully the Dr. noticed that no one was helping me during my appointment, so she took the time to show me how to use the contacts.I also have dry eyes and was given contact trials that have low water content and not suitable for dry eyes. I called to ask for ones that have a higher water content and was told by the receptionist that she has been in the business for 30 years and no one has ever asked that question. I really dont care how long youve been in the business or if youve never been asked that question. I dont appreciate the push back from someone who is supposed to be helping me. I know there are contacts that have more than 50% water content, so Im not sure how you dont know that after being in the business for so long. So instead of giving me options on how to make my eyes feel more comfortable, I was told that they dont know what Im talking about and they have to look into it. Extremely disappointing. Save yourself the trouble and dont make an appointment here.

Tanya helped me find the perfect pair, and she was super friendly. I can never see when I try on the test pair, so she helped me confirm the size and color. The place was super clean, and theyre doing everything to ensure your safety and satisfaction during covid

The digital imaging and explanation by Dr. G was awesome! I wouldnt skip it. It was valuable in determining the health of my eyes. Thx Dr. G! Tanya and the rest of the staff were so helpful. She helped me choose the perfect glasses for me. While there I saw everyone working together to keep the place clean and running smoothly.

Just finished my eye exam here and picked out two super cute frames! Tonya is SO helpful and easy to talk to. She kept me laughing the entire time, she is so friendly! Overall super satisfied with my experience! I’m very excited to pick up my new glasses when they’re ready!

Great selection and even better service. Id go back just to hang out with Tonya. Her personality brightens days, and makes you feel warm even on the coldest days. I wish every business had a Tonya :)

Amazing customer service - especially Tonya! Super helpful and very friendly. Quick service and Tonya helped us with all of our requests! Thank you!

Tonya was friendly and very helpful with regards to, helping me find the perfect frames that suits me well. It was a wonderful experience. My daughter Rachael says thank you Ms. Tonya!

I had purchased a pair of glasses .I needed adjustments so I went back and Tanya met me at the door and took care of me .she’s very good at what she does she’s very pleasant understands what you need and takes care of the problem.I am very pleased with the help that I got from Tonya I would definitely go back to her if I needed another pair or for any reason thank you.

Tonya helped me choose the right glasses and she even helped me get the best deal financially! She was super personable and nice! I loved working with her! 5 stars all the way!

Tonya was great in helping me out from the time I entered the store to the time I left! She helped with frame selection, too. I am going to be very happy when my new glasses are ready!

Tonya was friendly helpful and efficient. I will be back again soon for my glasses to be picked and can’t wait to see the girls again. Everyone was professional helpful and friendly

Very pleasant experience! Tondalaya helped me select great frames that fit my face perfectly! The covid protocols made this process quick and efficient. Due to needing an appointment for pickup, there was no wait. This was the best experience that Ive ever had getting new glasses. If I could have given this a 10, I would have!

Wonderful customer service. Melissa was very patient and helpful with gathering my ins info and Tonya was very helpful. Everyone just had a great attitude, which is awesome to see nowadays. BIG fan of Dr. Guenveur. Makes it memorable and gets you laughing. Highly recommend this place!

Tondalaya is always so sweet and fun to work with. She helps you not only to get the glasses you need, but she makes your experience fun and worthwhile. If you can ask for her to assist you, do it!

This place is a joke! I walked in and they were visibly busy, no big deal! My issue is no one even said anything to me. I was told to take a seat and someone would be with me. Well I waited 40 minutes, JUST TO PICK UP MY GLASSES AND CONTACTS!!!!! Why isnt someone at the desk helping with pick ups instead of having EVERYONE wait??!! Im not here for an appointment, I just want to pick up my stuff! There was zero communication from the employees to the customers! This is horrible customer service and I work in the restaurant business so I know customer service!!! I will NEVER be back!!! If I could give a 0 star I would!!

I was in this week for an eye exam and to order new glasses. I decided to come back here because of how great my experience was two years ago. I remember being helped by Tonya And she was so wonderful and pleasant and took the time to literally help me pick out my glasses. Today I came back and there she was again. Tonya made my experience today wonderful. She’s literally the sole reason that I come back here every time. She was pleasant, knowledgeable, made me comfortable and had me laughing. I wish there were more people like her in customer service. What a joy!

The whole experience was very quick and easy. All the employees did a great job, especially Tonya who was very helpful and made checkout go very smoothly! 😁

I had a great visit at the Brookfield Visionworks center, where the amazing Tonya helped me throughout the entire process. 😁👍🏻 I gladly came in and got all of my questions answered and picked out an amazing pair of glasses that Tonya helped me pick. 🤓This was my first time visiting the Brookfield center Visionworks, since I have visited other locations, but I was so glad to meet Tonya at this location. She made me feel very comfortable to be able to take my time in choosing my eye wear and was always making sure I had what I needed. Thank you Visionworks and thank you Tonya for my amazing pair of glasses.

Tonya was super friendly and helpful. She moved fast and knew exactly where to direct me. Great customer service

Just had an amazing visit here, I love this place. The clinicians are awesome. Also the customer service staff is amazing! Tonya was so very nice, professional and amazing! Thank you so much for an amazing experience! 👍🏻😎

Tonya gave great service and made sure my glasses fit great and she also helped me with purchasing my glasses as well. Thank you for the great service 😀😀😀

The frame selection was wonderful and the service was great. Tonya was was super nice and very helpful! Would definitely come back.

Im glad that Im came to Vision Works all the staff where very ingaging. Helping me with insurance. Tonya was very helpful,great customer skills. Glad I choice to come will come again.

Went to get my contacts. I was helped by Tonya. She was super kind and courteous. She had wonderful customer service. Next time I go in I hope she’s there again. She’s a delight.

Tonya is the best! Very helpful and very friendly. I’d give her 100 stars if I could 😁

Tonya was awesome! Explained everything clearly & very patient while i decided what oprion to choose! Great job! 😃

Just Had an eye exam today and everyone was super friendly and helpful. Tonya made some very helpful suggestions with my frames and informed me of several options for my lenses. Overall a very positive and pleasant environment.

Staff is quick to help and share knowledge on services and products so I can make the best decision.Especially Tanya! She has been there for multiple visits and is always a delight to work with.

Excellent experience yesterday. They are doing everything possible to ensure that the proper protocols are being followed to keep everyone safe from Covid-19. Jennifer is always friendly and a pleasure to work with for vision appts as well as choosing the right frames and takes time to make sure the glasses are adjusted properly. I have a hard time getting glasses adjusted and she takes the time needed to work with me to make sure I’m happy.

My husband and I went in to shop for new glasses - frames and all. We did not have an appointment, but Jennifer was able to help us when we arrived. She was knowledgeable and thorough, talking through options of frames based on our prescriptions, as well as the various lens options we had. I had some concerns about my specific prescription and she not only searched out the answer, but also made some adjustments to my current glasses so they continue to hold up well until our new glasses arrive. I have had nothing but excellent service and results when using Visionworks, and highly recommend them to anyone looking for prescription glasses or sunglasses.UPDATE: To be clear, we had NO issues at all with our visit. The customer service we received was outstanding, Jennifer went above and beyond. An added bonus is that our glasses arrived sooner than expected, so we are currently enjoying them.

Tanya was a great help with me being able to find my glasses. I found the best pairs of glasses that fit just for me. 🤗 Thanks Tanya.

Was lucky enough to work with Miss Tonya. Her customer service is terrific. As long as she is there, I will continue to buy all my glasses from this location!

Tonya was great. She helped pick awesome glasses that fit my insurance plan and looked great! She was really friendly and provided great customer service.

Tondalaya (Retail Supervisor) at the Brookfield, WI Visionworks was amazing! She was so helpful with picking out frames that were flattering and in the price range I wanted! As a full time contact lenses wearer, I wanted nice looking “back-up” glasses. My order was in within one week and when I went fit pick up, I worked with Tondalaya again to get the fit just right! She knew her stuff, was courteous, kind and has a great sense of humor! Thank you again!

Went here with my girlfriend to for an exam and glasses. Service was top-notch from the moment we walked in until we walked out with glasses ordered. Special shout-out to Tonya! She was amazing, so nice and helped us out immensely. Highly recommend.

I just bought glasses from Tonya. She was amazing! Her service, attentiveness, personality and charming demeanor was fabulous to work with. She gave honest opinions, worked efficiently and was a pleasure. I will come back just to see her!

Had a great experience here today. The doctor and Tonya and Melissa were both very helpful with my exam and checking me out. I had an issue with my insurance and Tonya was super patient and helpful and got it all figured out. I’ll be back!

Tonya .was excellent and the service was A+I recommend people to ask for Tonya .well be back again

Tanya was the best! Made what is typically a long, tedious process, quick and fun. Didn’t have an appointment and I really appreciate her help. I’ll be back!

Tonya was very friendly and helpful. She got me the best deal on both glasses and contacts and saved me a ton of money! Highly recommend!!

Tonya was very professional and courteous during each of my visits! 🤟🏾 Highly recommend going to this location!

Tonya greeted me right away upon entering the store. She was kind and helpful when helping me find new glasses and sunglasses. The store was clean and precautions were in place. Thank you for a great experience.

Special Thanks To Tonya ! My family had our first Eye Examine and her level of providing Excellent Customer Service to us was Spectacular! She was truly a delight and because of her we can add our experience with Vision Works as a Family Moment that we can look back at and Smile !

Customer service was great. Wendy repaired my safety glass, free of charge. Also received excellent service from Tonya (personality of the charts).

Went in for an appointment and was out in less than an hour. Everyone here is super friendly and helpful and really know what they are talking about. The Dr. Heidi was an amazing help and very informative. Tonya was very nice and helpful, she helped me pick out my glasses in less than a minute and got through the paperwork in the quickest time. I appreciate their service and have been going to Visionworks for 10+ years.

Tonya was very helpful and honest. Her customer service is phenomenal

Tonya was great person and provided great service!! Would absolutely recommend her to my friends and family for help and service on finding what they need!👌

Tonya was awesome! Great conversation and wonderful customer service. Thank you!

Tanya is the bomb! She was super helpful with the insurance issue I had, got us processed in and out in 15 min!Absolutely recommend her, and Visionworks!

Tanya and Jamie were quick and efficient. Quickest appointment and purchase I ever had.

Tanya is knowledgeable, friendly and professional. Made us feel special, comfortable and important. The staff was able to greet everyone coming in as well as ensuring all safety guidelines are followed.

Tonya, is a complete sweetheart. She took care of all of the details of my wifes two new sets of glasses, while at the same time answering questions from her fellow employees. She is a five star of vision works and Im sure that is why this store is probably one of the most profitable. Love you Tonya, Norm Yerke

I met and worked with Dr Fenske today. She was very nice and explained everything to me.Jennifer was the person who assisted me with choosing (narrowing my choices down to 2) my glasses to purchase. She was very pleasant and helpful, taking her time with me. I never felt like I was being rushed. When talking to Jennifer about cleaning glasses, since mine need it often with having younger grandkids, she told me about a newer product called peeps. After she told me all about peeps, I decided to give it a try and purchased (2) one for my husband and the other for myself.Great Experience overall today!!!

I went to VisionWorks to get new nose pieces for my glasses. Jennifer helped me; she was very polite and did not charge me for the service. I will visit this location again.

TONYA!!!!!!! This women knows her stuff! She was very honest with what glasses to grab. Her consumer service was the best Ive ever had. She helped me get the best deal for my glasses and was very honest about pricing! She explained everything with confidence. She even was able to calm another associate down while helping me at the same time. Everyone else was very friendly as well I just worked more so one on one with Tonya. 😀😀 Im so happy to get my new glasses Ill make sure to tell everyone who helped me!

Tonya was nothing short of amazing. The store was full of customers and she was able to maintain a high level of professionalism even with the added stress. She also helped me pick out the best frames EVER.Will definitely come back to this location in the future

Very friendly, and helpful. Good prices, and fun atmosphere.

Jennifer hooked me up with a 40% off discount I didn’t even know about and fixed my previous glasses for free! Excellent service and kind.

Tonya was amazing, her energy glows through the room. On a snowy, gloomy day she made it feel welcoming !🤓🤓

I was highly concerned about cost but they were great to me here. The eye doctor Heidi was really nice and the customer rep Tanya helped me pick out a pair of glasses that worked really well with my face and style. They helped me understand my insurance and kept my cost down. Highly recommend!

Staff and doctor was great. Tonya was amazing, she took care of all my vision needs, very patient and reassuring when finding my insurance!!!!

Tonya is the BOMB!!! If I was in the business, I would hire her in a New York Minute!!! 🤗. Easy to work with no pressure & excellent suggestions!!! What a great attitude in such an unsettling time! A breath of fresh air! 🤭 ☺️😎

Thank you so much Tonay it was great having you assist me in my selections. You are so wonderful!Love,The Unicorns

My step son and I worked with Miss Tanya. She was very helpful & bubbly. She made our first time experience easy and smooth sailing! We will definitely be going back!

Was greeted upon entering the store and was offered help right away by Miss Tonya. Tonya was very helpful and made eye Wear purchasing so easy. Dr heidi was very helpful and efficient

Great service, Tanya got us in and out after doing everything she could do for us.

All of the staff was very friendly. Tonya was very helpful with taking care of my paperwork and with the checkout process.

So my daughter and I went into vision works for the first time today and Tonya had ended up assisting us. Can I just say what a sweet lady. Such personality. During our time we had great conversation, she helped us pick out our glasses, she was time efficient, and most of all so sweet and relatable. One of the best experiences I’ve had in a long time. Tonya you were great, thank you for being so sweet to me and my daughter.

Tonya was extremely helpful and patient, and explained my options in a very professional manner. My sister was with me for her own appointment, and Tonya was able to resolve an issue my sister had with another employee’s poor customer service skills. Glad that Tonya was there, and we’ll return to this location for our vision care.

I was new to this Visionworks location and couldnt be happier. Tonya was very kind and helpful when choosing glasses. Dr. Poj-Laim Xiong was professional and kind also. I recommend this place.

I recently went to this Visionworks. The supervisor, Tonya, was very polite and helpful, not to mention hilarious. She had a positive mindset and you could tell she really knew what she was doing. She also made sure that her customers feel comfortable, and constantly made sure everything was clean. Overall it was great service.

Tonya Stayed an extra twenty minutes to help get my glasses, she is truly a gem 💎.

Tonya is super helpful and friendly. The whole staff is warm and caring.Tonya really worked to make sure my insurance plan worked and got me the best deal.

Had several great experiences at VisionWorks Brookfield! Very efficient, super nice and Tonda is the BEST. She always goes the extra mile if you need something and makes you feel special and see better the minute you sit down!

Lets just say that Tonya was an absolute joy to work with. Shes very personable and customer centric. The store has implemented some good COVID-19 precautions and policies as well. Tonya is what will keep us coming back for a very long time though!

Tonya was OUTSTANDING. Great service.

Such a great experience with Tonya!!!! Each of our sisters got the pleasure of having her, LOVE HER! Thank you vision works & Tonya!!!😘😘😘😘

Tonya was very friendly and personable! Love her! 😀

Jennifer at this office is one of the nicest, most knowledgeable people I have dealt with at this location. She is so helpful and makes your visit such a positive experience. You can tell she has been in this type of work for a long time. The excellent customer service and time she takes to process orders accurately is greatly appreciated.

Dr. Fenske is wonderful! She answered all my questions and explained my eye exam results clearly. Tonya was helpful and knowledgeable in helping with insurance and ordering my new glasses. Will definitely come back for next exam and purchase. Thanks!

Miss Tanya was awesome! She was a great help