This was supposed to be a Vanilla Sweet Cream Cold brew with extra Vanilla AND extra Sweet cream, and there is definitely something missing...its a shame that we were on the move and couldnt go back in when we realized it was off as we were leaving. Upon further review, you can tell how dark it is in the picture...it tasted weird and very strong.....almost like it wasnt even cold brew.....this is not the first time something was off for us at this location on Ridge rd.... it shouldnt be a difficult drink to mess up...Sweet cream, it should be sweet. This was very very bitter.

This is a new location from the old one...updated, customer friendly service, and new. Everything was spot on. The old location was around the corner. Plus this one has a drove thru.

Fast and friendly service. My vente sweet cream cold brew was quickly made within 2 minutes of ordering.

I really dont go to Starbucks I know the young lady who likes it and she wants to go there so I gave in taste this food and if I want to be zoned up I just need a spoonful of sugar and a glass of orange juice to get happy hyper

My day started out bad, then I came and ordered a drink and the guy at the drive thru made it a bit better by just having really good energy. He was very happy with good vibes. All I had to do was go to Starbucks for a little bit of happiness 😊

Service is horrible and the employees want to sell you what they want not what the costumer wants. I have been to this place multiple times and today the employees acted like they don’t know English or what my order was.

My food and drinks were good, but there was no good reason to be in line for over 20mins after I placed my order. There was only 5 cars ahead of me. Disappointed in the wait time

Every time when I send the online order to this store, eventually waiting for more than 10~15 mins. Basically, this store shows extremely slow pace, plus poor customer services :(

Great Apple Crisp Frapp! While they were busy and had to wait at the drive-thru, it was worth the wait. She apologized. Professional staff. Highly recommended.

Was happy with my drink. Glad they had the pumpkin spice latte again.

Standard Starbucks. Medium sized facility in a strip plaza just of the highway. Employees were friendly the restaurant wasnt extremely busy at the time I visited. Indoor only seating and plenty of points to plug in at. Clean interior not too loud inside.

This Starbucks is great! I never wait long and it’s so easy to order. The staff is super friendly!

I never visited this place and think their coffe is overpriced

Usually quite good, drive thru operator was clearly new so my order got messed up this time. But this was the exception not the norm.

Fast, friendly drive through service. Coffee was hot and tasty.

Awsome service. Coffee is the best 👌 and the grande coffee ☕ is out of this world on the money 💰.

This is not my first time here but this is the first time I wanted to write a review for this place. Glory is absolutely amazing! Shell sing your name when your drink is ready making you feel like celebrity.

Wrong Location.I meant to write this awesome review for the Tideman location. Never been to this one. lol 🤷‍♀️been huge fan of their coffee but this place has the best staff particularly in the morning. So much so I cant help but adore this coffee now. The flavor has become synonymous with cheerful optimism. I guess Im a Starbucks person, now.

Always on point, so nice and welcoming!

The gentleman, also named Mike, working the drive thru was incredibly upbeat and friendly and made our day!

Messed up the order! Felt like I was drinking only water with a bit of drangonfruit powder!!

Worse Starbucks I’ve ever been too first my vanilla bean frappe was too sweet then the next guy rushed and just made it real sweet because I said it taste like milk and they don’t add enough ice but they add a lot of milk which makes it watery like I’ve had it sitting...

I can’t get my drink made right for nothing, go up the street to Starbucks on Tiedeman, way better service and actually will listen to your order!Four months later still can’t, I live across the street and still have to drive to tiedeman just for coffee, smh

Love the dark roast coffee and chorizo egg sandwich and great serviceWish there was more parking bigger lot

Love/hate starbux.

Peppermint mocha frappuccinos got me actin strange (in a good way)

Perfect London Fog! So tasty!

This is the worst Starbucks EVER! It doesn’t matter when you go they don’t understand the order. It doesn’t matter how many times you repeat it, it will still be wrong at the window. Then they have the audacity to have attitudes. If I could give it 0 stars I would.

Very friendly and super quick

Good fast coffee ☕

Cute smiling faces. Mobile order ready as promised

Crazy busy on Sunday.... expect long line.

Great Customer Service...awesome pumpkin latte and cinnamon cake along with great atmosphere

Always great service and quality drinks!

Always great service and wonderful personalities

Great crew, very spirited and fun lovers!

They were so nice and my order was fast!!Great place!

Awesome service as always.

Staff were friendly

What can I say coffee

Solid service, didnt have to wait long to get a beverage

Very nice staff. They always have everything in stock and are very helpful. Its usually pretty busy here just an fyi

Ordered the Salted Cold Cream Cold Brew, which was delicious! Friendly staff; busy afternoon but they were quick & courteous. Usually order flavored iced teas which are always spot on. Good experience all around, very clean and a nice atmosphere. I usually online order, which is a quick and smart system.

Solid Starbucks with nice seating. The wait was excessive and the staff didnt seem to move very quickly, however, they did make my coffee correctly. The smaller tables at this location discourage groups larger than two people.

Amanda is exceptional! This location overall has been mostly good to me. I have a dairy allergy and some of them have come to know me. They make sure I know if I order something with dairy (some workers only) Amanda has been great specifically!

Starbucks Is an evil entity.

Coffee is pretty standard for Starbucks. Always good, very consistent. However, the employees behind the counter need new onboarding concerning customer service. I am around the same age as those behind the counter. And they make no efforts to make customers feel welcome, and are blatantly rude for no apparent reason. It’s not hard to be pleasant to the people paying for your services.

Always wonderful service employees and management a like they have always been exemplary. They always have taken the time to make you feel comfortable and make sure you get the correct order. even when theyre busy you still feel very welcome in the store. Never felt like a burden at this location like I have it some of the other ones. Even when I come in and I can never remember the names of the sizes for the life of me. Its worth the extra 5 minutes to go to this location over the one thats closer.

Love it !! Always friendly and the best coffeeee

Peppermint Mocha! Best thing ever! The line went fast, my drink was fresh and hot!

This store is going more and more down hill every time I visit it. Under staffed and dirty, someone please help this team grown and get better. I’d say more staffing could go a long way.

Amazing customer service love this place 🥰

Only two people were working with many customers waiting for their drinks. Me and another lady stood in line for about 8 minutes (couldve been longer) without anyone taking our order. I ended up leaving without ordering anything.

The busiest and short staffed. Too many mobile orders and had to wait a while... plus new person who was letting drinks sit that shouldnt. One of the worst experiences Ive ever had at that store. They are very polite and are always willing to make the customers happy!

Big Starbucks fan and this is a good one, I haven’t found a corporate location yet that isn’t up to standards.

I would say that my experience at this Starbucks location was not what I expected but in the end it turned out ok. I went there with my son from California and two friends from Minnesota. We ordered our drinks and waited far beyond what we should have. One lady working there explained to us that there were only two employees making the drinks and then gave me two gift cards for $4.00 off our next visit. I appreciated that but think that this particular location needs to hire more people.

Absolutely terrible service. Very slow

Friendly staff all around. Very convenient location. Just wish they had better seating and was a little larger.

Nice Remodeled Starbucks at Ridge Park Square!

Customer service is good, but definitely the slowest Starbucks I have ever been to. I come her multiple times a week and I almost always wait 10 to 15 minutes for my drink. I’m a consistent customer of Starbucks and I have always thought they do a good job of replicating their model at different locations. They have failed here, however. I’m sure it’s all about poor management

Worst Starbucks ever!!!! Coffee never ready, they close when ever they want to and when there is coffee ready it’s usually old . Don’t waste you time

I’ve mobile ordered to this store multiple times at 5:30 in the morning, I’ve gotten there and the store was closed. It shouldn’t let you mobile order if no one opened the store that day. Waste of money.

Love the new pick up and go

Quick and friendly. Coffee is always good.

There is no ambition in this one. All at their own pace. Strongsville store is all smiles and much quicker.

Great service. Baristas were very friendly and outgoing.

Worst. Coffee. Ever.First and last visit to this location.The food was fine, lady who prepped it knew what she was doing and seemed to answer all their questions, which is why this 2 star instead of a 1 star review.Yuck.

Very disappointed with my experience today. I ordered a Citrus Defender, as I feel a cold coming on. Not thinking I would need to check my drink, I left the store, and got on the road to an event. Only to take a sip and realize they made me a completely wrong drink! Nothing about the drink was right! No steamed lemonade and they used two different tea bags, neither one of them correct for the drink I ordered. Very disappointed, ecspecially because combination of tea bags makes the drink virtually undrinkable.

I want to start off by saying Starbucks is my favorite place in the world, so this experience was very disappointing. The girl at the register was very friendly, but she told me this was her 4th day, and she didn’t have anyone coaching or helping her. On Black Friday you leave a new employee alone? So she didn’t really know how to ring anything up and was obviously following a script. This was a special outing for myself and my father in law, we only really get to go out together once every couple of months, so we sat and talked for a while. We wanted to get our free refills, since I’m a gold card member, and the register girl didn’t know how to ring it up, that’s fine, she asked her co workers, and IF they stopped to help her they gave me a dirty look for wanting a free refill, then kinda helped her out. So what ended up happening is that for the refill for my trenta iced coffee with white mocha and cream I got a grande cold brew, and my father in law’s hot tea refill wasn’t rang up at all. So when I told the baristas on bar about the mixup, the blonde girl on hot bar starts grilling me and telling me that I didn’t pay for my drinks, and the poor guy on cold bar, John, was so overwhelmed but did his very best to make it right. The training and communication at this store is non existent, and good employees are going to get overworked and pushed out.

Standard Starbucks food/drink quality, but such slow service. I have tried this location a couple times, each waiting at least 15-20 min for two drinks; combined with the parking and traffic in the area it isnt worth the hassle.

Drive thru is terribly slow!

Ridiculous we cant come inside to pick up mobile orders. It should say something on the app. I ordered mobile to avoid the long slow moving drive thru. I wouldnt have ordered..... bad service!

This is one of my favorite places to go for a lone time an collect my thoughts

Love this place. Did you know that they have a great selection of hot tea?

Great service always

Good quick service and makes our drinks correctly what else can you ask for?

I love this location! We had the new cookie crumble and Dragon mango refresher and like always it was delicious!

Good courteous service

Love this place staff is so friendly and help u with all ur needs

Why is the online ordering available only some days?

I love this store, the workers are nice, they are funny, some remember you and crack jokes, its a very inviting place especially to me since I have bad anxiety, my most recent visit was today at 12 p.m and they gave me a trenta when I paid for a venti, I 100% recommend this store to all my friends and family 😍😍

Wonderful

Tom has incredible customer service.. A++

Great place..drink was made perfectly

Fast, great coffee, nice staff

Super friendly and quick service

A bit slow, (one person making the specialty drinks while another was doing chores) but good coffee.

The coffee is always hot or cold whatever you prefer and always on point

Overall, its just a really small rinky-dink location. But they have improved the seating, so theres that. This one was just short of 5-stars only because of its average third-place (this is what they refer to as the third place you spend the most time, as in, 1. Home, 2. Work, 3. Starbucks) appeal.

Great coffee but very over priced and stuck up yuppie workers. Act funny if u go in wearing a harley shirt. Makes ya feel uncomfortable.

Very slow service, poor customer service. Chaos and loud singing from the employees. Took 15 mins to get a frappucino and the 4 people after me got there drinks first. Also a staff member Catherine ordered after every one else and got her stuff first. Not to mention the oatmeal was served barely warm, kinda of cold. ( Not its usual temp.)

Only a drive thru now. Order mobile and and i still had to wait 30 minutes in the drive thru line.

The service at the RidgePark Square store in Brooklyn is bad. I use the mobile app so I dont have to wait but they ignore the app orders and I stand watching customers come and go ahead of my order. I dont want gift cards for my trouble I wAnt my drink prepared when I place my order and ready when I arrive. Isnt that the point of online ordering?

Hot strong coffee and quick to go but they were out of dark roast.

Wait was horrible. Seemed like they were short staffed and disorganized. No dairy at the condiments bar. Coffee was great though

Love the coffee. Good staff

Its great if you like 10 minute waits for $9 coffee

I knew almost employees there. They are good guys.

Terrible experience. The manager stood and watched as his only barista was absolutely overwhelmed with orders, never once lifting a finger to help. Instead he stood there talking with the cashier about how he couldnt wait for 230 to roll around so he could leave. My mocha took 20 minutes to get to me. Will not be heading back to this location.

Quick and professional service. Nice employees.