I work here and its awsome to be here. My time goes by fast

Anthony D is awesome! He was so helpful throughout the whole process of buying my beautiful Model 3. The test drive experience during the quarantine was great too - they drop off a car you get to drive until the next day. Genius. The purchase process was super quick and super smooth. Thank you! I love my new car.

Found the problem with the tire and this time the cost is minimum compare with getting a new one. Quick and excellent service.Thank you Tesla Service Center.

Parking to every one, so professional guys there. I got my part within 5 minutes.. Thanks for you guys

The service of Burlingame office is much better than the Palo Alto one. Farina is very professional and helpful, I still remember that when I was at Enterprise for my loaner, the agent told me Farina has reserved two cars (SUV, Model S) for me to select, thats very nice and means that she has a careful thought and done a lot of things ahead of time. She also keeps following up my cars status with the tech team and send me the update much more frequent than the others.

Great hospitality. Easy to deal with. Had the best ever test driving experience. Anthony explained everything in details to us. Highly recommend this Tesla.

Staff seems to be inexperienced, not very knowledgeable about the actual work done for service, and not very good customer service. Same air compressor failure in less than 2 years. The service reps were unable to offer up any explanation as to whether it was common failure or not. Also, they NEVER recommend tire rotations. I suspect they dont even check. My tires havent been rotated since purchase (4 years ago, 24k miles) based on the service reports I get back from them. They never wash or clean the vehicle as part of the service even if it is there for multiple days for the work. For the price of the vehicle (2017 Model S), I would expect better service.

Small but very nice venue with very welcome employees . Even though they were pretty busy still were able to squeeze me in for a test drive without appointment .

Excellent service even in the midst of a pandemic. Was greeted early for my service appointment. Proper covid precautions were done upon entry. Staff was really friendly. Uber credit was given as courtesy

Im editing this review and giving a 1 star instead of originally 5. The service rep who was writing up my report was horrible. He did not pay proper attention to issues I was reporting and not very accommodating. I hope others are not this unlucky and end up with terrible experience I had.

Been here multiple times and didnt fix the issue with my vehicle. Upon arrival the sign states to wait at the door, but I constantly stood there for awhile even as other customers cut in front and the inattentive sales agents were constantly busy. Ive owned Lexus and BMW vehicles who have far superior service. Im going to try a different tesla location to see if my experience varies.

The staffs are very helpful, professional, quick to answer to questions. I visited the storw for a service then I was out in 15 min or less.

Great experience of test drive.

If you are looking to purchase a tesla this is the best place to go with. Christopher Kim hooked us up throughout the whole process. He was available for questions when we needed hm and the car arrived when he said it would. Ask for Chris, hell take care of you.

Rex enjoys hanging out with the friendly staff!

Staff always tries to help. Convenient location off Hwy 101. Wish there was a direct line to the service Dept like in the past. Now everything is done on the app for service.

Confusing as to what was open. Young inexperienced staff for not helpful in guiding you around their building. Lots of blank stairs while you found your own way through the door.

Update May 2019: Service manager Steve B. Resolved a problem with the main screen that had been ongoing for months. He is good at listening to the details of the problem and quickly resolving the issue with his service team.Update October 2018: Alex provided excellent service for some minor issues and tire and wheel replacement. He kept me updated with daily texts that were concise and helpful. The car came back in excellent shape as always.Feedback for Tesla corporate: please try to keep parts pricing more consistent.Service from Mark in front was excellent today. A light came on en route to a meeting, I detoured to the service center, and Mark took the car and returned within 10 minutes with the problem solved.

I’m not sure why I had such high regards for Tesla service. We picked up delivery of the car and that was already a pretty bad experience. The delivery person was rude and made us feel uncomfortable for trying to inspect the car before picking up for delivery. When I purchase a new car, I expect the car to be cleaned before it’s delivered especially at that price for a Tesla. The car had a small paint chip and had dirty marks in several places. The interior such as the middle console and cup holders were notably dirty. The delivery person cleaned only some spots and assured us that the paint chip would get fixed when we make an appointment and would be covered under warranty and that he would put a note in our account. So we made an appointment and of course appointments were at least a month out. Finally went in for our appointment and the employee told us that they could not fix the paint chip and we would have to pay for it because the delivery person never noted it on our account. We even had photo proof that the paint chip was there when we picked up the car on delivery day but they said they couldn’t do anything about it. Seems pretty common that they go back on their word from other reviews. Such a disappointment. Love the car and the technology but service is subpar.

For weeks my best friend has been excitedly talking about the arrival of her new Tesla. As the CEO of her company she already made plans to install a public charging station at her HQ. Today was the big day and as she drove off the lot she was both anxious and optimistic she made the correct decision. That all ended 15 minutes later when she got a flat tire and dented rim. Unlike our cars purchased from Lexus, Mercedes, BMW and Audi who all pride themselves on buyer experience... Tesla Burlingame charged her for the roadside, tire and had her drive away on the FIRST DAY with a dented rim on her NEW CAR. Apparently the personality of their jerk founder permeates the entire company. I won’t ever buy one and I will be sharing this story with all I know.

Sales representatives are very helpful. Look for Anthony. He is super helpful and goes extra mile to take care of customer.

My model 3 was delivered with damage to the front lower bumper when it came off the transport carrier truck. Took it to Burlingame Tesla where the service department refused to repair the damage despite a Due Bill from the sales department. Would give zero stars if it was an option. Avoid their service department. I will travel to SF or San Jose for service.

If youre interested in new Tesla I highly recommend calling and asking for ANTHONY! The Tesla purchase process is definitely unique and different. We placed our order online and Tesla was slow to get in touch, but as soon as I called the Burlingame location and got Anthony on the phone all of our questions were answered. Anthony ended up taking over our order and was extremely helpful, responsive and flexible with our needs. Upon delivery he answered all of our questions, gave us tons of time and space to check out the car before signing our paperwork, and was never pressuring us. Call and ask for Anthony!

Great lady staff person, not salesy at all

Service is not a strong suit of this location. Got a new model 3 with less then 6k miles with a headrest issue that they will it fix under warranty despite it being an issue that many owners complained about. Makes me wonder about the rest of the car in terms of longevity.

Nice customer service.

First and foremost, Berry is awesome. Helpful, honest, thorough, and sincere. He deserves a 5 star for his service quality and professionalism. I will return if my car has any more issues or for future services. Service center like this keeps the good reputation for Tesla.

Easy to get to. Staff was super friendly going through the cars and facilitating test drives. No pressure sales and very informative. The whole experience was an absolute riot!

Great service even in the midst of the pandemic.

Great staff made delivery of our new car a simple matter.

Cool place. Untrained staff.Not your typical dealership so expect to deal with unanswered questions or to wait to get them answered by someone who knows. No service/parts counter. Just customer service front desk ppl who try to handle it all.Theyre far away from that point though. Needs to be monitored for future development.

Was able to answer all of my questions and took a long test drive in a perfirmance model 3.Even tested as autopilot. Fantastic car.

Really disappointed in this showroom and repair shop. Ive regretted buying my Tesla S as service has really dropped significantly. The service was so much better before but the financial strain on Tesla has resulted in less professional people being hired and a highly noticeable downgrade in service. I am now considering selling my Tesla and going back to Mercedes or another high end car manufacturer because they truly understand taking care of the customer after the sale and keeping the quality of service high. You will be gambling with buying a Tesla as I did. 👎👎👎👎👎👎👎

Love these guys. The showroom is slightly unfurnished but the cars are awesome. No discounts. Total transparency. Scheduled test drives recommended!

I put in an order for a car. I decided not to take the car, and they told me I could do that within 2 weeks, even on my account online.1. There is no cancel order button on the account2. It took me 1/2 hour to speak to a salesperson, all mailboxes were full, no-one picked up the phone. Anywhere. Even corporate. This was during work hours.3. They told me it would take THIRTY DAYS to get my refund for the deposit. WHAAAAA????? I will be paying credit card fees on that.4. Half the salespeople at this location can not answer simple technical questions about how the car works.5. You ask for help, all they do is go to an Imac to look up the information on the same site that I can access. I didnt have to come in for that6. There are much better companies out there that sell EV cars that actually treat customers with respect to their time and money. SSTAY AWAYSo thank you Tesla for living up to the reputation the Mr. Musk has been creating.

We live in SF and have been researching the Model3 for a long time, we test drove at the SF location but it felt very busy/under staffed.  We called the Burlingame location and were greeted on the phone by Anthony Damato - a Sales Associate who was able to answer all of our questions.  We started emailing and communicating exclusively with Anthony who always got back to us quickly.  He helped us throughout our process of buying and was there when we picked up our new car!  If youre thinking of a Tesla, call the Burlingame location and ask for Anthony, hes the man!

I bring my car here everytime I have my service done or for any problems. So much easier to get to than San Francisco Tesla. The people here are great! Always had another Tesla as a loaner and they are better than what I currently have.The service maintenance is fast and I havent had to go back because they missed something.

Very nice cars, terrible salesman. It was like pulling teeth to get any information out of him. The minute you looked away he was back talking to the other sales people. When he showed us how some of the things worked he was so fast or covered it with his hand it was hard to tell how he did it. It really felt like we were a bother to him being there. There was never an offer or details on how to sign up for a test drive.

The service people here are so poorly trained and has such a stuck up attitude. It makes me not want to own this car.These Tesla salespeople messed up my friend and my online account and wouldn’t apologize for it. Misplaced a new car order and Placed our credit card on someone else’s account and blamed us for it.Be careful when dealing with these guys!!

Very helpful salesman. Drove the M3 AWD, great car. I really hope they dont shutdown all their stores.

I was working right next door on a project site and went by here to get more information about the Model S and about setting up a test drive.The staff were able to answer all my questions and set me up for a test drive very quickly.It was really fun testing one out and would like to own one.

Sales people seem nice but give wrong information1 Wanted to buy a basic model 3 after they were announced for sale, told I couldnt buy one only available to people who had put deposit down years ago. Went to Palo Alto store and bought one the next day - no problem.2 After delivery of my car went there for service issue as I was considering returning the car (day 6 of 7). Told me if I wanted to return car had to go to Palo Alto as they would be closed the next day (holiday). Service and sales were sitting around talking to each other 2 hours before close and had no interest in helping customers.Called my sales person at PA who tried to help with my issue and told me I could not return the car there I had to return it at Fremont b/c THEY WERE THE ONLY ONES THAT HAD THE CORRECT PAPERWORKSo they were 2 for 2 lying/not knowing about BASIC stuff.

I bought a new car in late May. It was delivered to me a few weeks later with signs of paint chips, misaligned driver seat and a dent on the rocker panel. I took the car in for Tesla to fix it but they just couldn’t get it right. At some point they promised to replace the new panel, but 2 weeks later they went back on the words and decided to do another poor paint job. The company work on deceptive scheme to just let you spend the money and not worry about delivering good products or the doing it RIGHT. Do not trust anything Tesla say. It will be a lie! Return the car before 7 days! Or it’d be too late! It’s not an honest company to work with.

I had a great experience getting to know Tesla here. Ali was very helpful in helping me secure a showroom model to skip the wait and taking test drives here while getting to know Teslas was great. Their service team has been stellar as well with the one issue with the showroom model being handled perfectly, and communication on progress was top-notch as was the loaner!

The service team at Tesla Burlingame has been awesome!Being picky on the quality of my Model X finishes, I had a long list of small of work to be completed: falcon door adjustment, sealant replacement, slight wind noise, etc. They addressed it all perfectly!I also appreciated the regular status updates by text and they even followed up after I took my car from the service center. They also gave me a generous Uber voucher while my car was in service. From checkin to delivery this was a 5* experience. Thanks everyone!

I have wanted a Tesla since the release of the Roadster. I found the staff to be amazingly helpful and courteous.

My first time at a Tesla dealership and these cars have to be seen to be believed. Unreal beauty and elegance. Nice sales staff!

Excellent customer service. Keep up the great work

Good service with friendly, knowledgeable staff.

Ust picked up my 2017 model S after its 2nd yearly service at Burlingame location and felt I had to take the time to write a review. My experience here started shortly after I picked up my new MS in October 2017 and had a half dozen issues that needed to be addressed, including a serious alignment issue. It took several visits until all my concerns were fixed. They were always patient and made sure to document and address everything I asked for. Not only were they apologetic for the hassle, they gave me a credit for a full detail whenever I wanted. A year later I went back to Burlingame for the regular maintenance, they had the specific alignment configuration for my car on file and did the full detail that was offered previously.Now, at year two, I was concerned knowing that the number of M3s out there have been overwhelming the service centers, so I didnt know what to expect. To be safe, I went to the center in person to book my appointment. Ashley helped me and answered all my questions except for one, she said she would research because she was not sure (I spend a LOT of time on TMC forums, so have a lot of special requests). We then booked my visit for 10 days out. There were appointments sooner, but not at ideal times for me. I showed up this morning and Jan checked me in. I had specific requests around the alignment and tire rotation and Jan made sure they were done correctly. The car was done by 3:00pm today and I spoke to Ashley again when I picked it up. She had done her research from our conversation 10 days ago and had the appropriate firmware adjustments made to my car.I could not be happier with the service at Burlingame.

Very helpful, very knowledgeable. I asked so many questions and they did not even bat an eye, just answered all my questions and then showed me so I also had a visual.

I rode in one.OK, CR says the best car on the road.Attractive design in brown.But inside, tho quality, is CRAMPED.62, 240#, think a smaller football player.Yes, very fast.But not Tahoe and back or LA and back range yet.Where are all those statewide fast charging station talked about by previous Governors?So just a local toy, for the Affluent.As i get older, I yearn for the simple reliable 51 Chevy suburban; That was a Great Everymans car !! Or, the 2nd MR-2. What handling and performance !!

Nice staff, relaxed experience, no pressure. I went to look not buy. It was not a problem for staff.

Best cars on the planet. And the staff is wonderful. No pressure.

Daniel is awesome there, he helped me more than 3 times

Staff were all knowledgeable and friendly.

Spartan showroom, but the staff are friendly and helpful, and you get to check out the cars to your hearts content.

Good service and helpful professional people.

Great service. Wish they had the typical swag wall like other service centers have but not a big deal.

Very helpful and friendly staff, they also now have a red Model 3 on display as of mid June 2018.

Everyone wore masks, nobody came within 6, and they fixed the car in 20min.

Great experience with the sales rep K. She answered all the questions and was very professional throughout the test drive. No pressure and courteous

They quickly repaired my key without issue. Thanks!

Quick service and helpful staff.

Great service!

Always friendly but takes a long time!

Very friendly staff. Great customer service.Super knowledgeable.

Friendly people, great service. Soso parking

Awesome Tesla store, as a huge fan I love the stripped down Model S they have so you can see how the car works. They are also very kind and open to answer any questions.

I am hoping once I get to the service center that the experience will be better than it has been. My Model X has had issues since I picked it up at the Fremont factory on Aug 15th. I really dislike having to wait 6+ weeks for a service appointment. That seems unreasonable for the price I paid. I have been trying to reach the service center since Friday to discuss my Monday appointment. I left messages for the service center and no one called back. However I can tell you that they are really good on email in between the time you make the appointment and the actual day. Getting same day responses for service is not possible.

We test drove a Tesla, great technology and friendly folks.

Had a good experience with customer service and was provided good information

Car maker of choice for the new norm.

Awful... take two times to visit personally to find my surname in their system

Fantastic and friendly service. Free loaner car, Model S.

Staff is very friendly and the location is very close to SFO. Tesla is simply awesome.

Awesome staff, great service, beautiful vehicles!

Just test drove the model X! Amazing

Pleasant staff, convenient location.

Fast and friendly service

Service here was awsome! You rock Andrew!

Tesla is the best at what they do.

The best Tesla showroom!

Bitcoins arent the answer buddy

The employees are rude and stuck up.

Excellence service.

Servicing Tesla cars takes a long time .

Great team!

Bought our first car here!

Great service

Great service

Good people

Great service

Friendly staff.

Best

Nice

Perfection

Restrooms present

Dream carIt was a glorious opportunity to actually see Model 3